misterspex.co.uk

Reviews:

Dear customer, Thank you very much for taking the time to share your valuable feedback regarding the try-at-home service. We truly regret that some aspects of the process did not meet your expectations, and we completely understand your concerns — especially regarding the service fee and the temporary hold on your card. We’d be happy to offer more insight into this: To make this convenient and newly introduced service from Mister Spex available to our customers, our goal is to ensure constant and flexible access to our full range of models. This results in significant logistical and warehousing demands. In order to partially cover the associated costs, we’ve introduced a small service fee. Additionally, part of this fee also reflects the cost of the service you’ve chosen to use. If you decide to purchase a pair of glasses from your try-at-home selection, this service fee is automatically deducted from the final price. As for the temporary hold on your payment method: this is a standard authorization process used to ensure that the items are returned, but we understand that having a large amount held for a period of time can be frustrating. We truly appreciate your patience and your honest feedback on this point — it helps us continuously improve the customer experience. We're glad to hear that you were satisfied with the frames themselves and that the return was processed smoothly. We hope this explanation provides some clarity, and we’d be happy to assist you personally if you have any further questions. Thank you again, and we hope to welcome you back soon. Warm regards, Your Mister Spex Team

Dear customer, thank you for your feedback. We're very sorry to hear about your experience. We understand how frustrating it must be to have paid for a Try at Home order shortly before our operations were cancelled. Please know that our teams carefully assess each case, and we aim to find fair solutions for our customers. If your concern hasn’t been resolved yet, we’d be happy to take another look. Feel free to reach out to our customer service team directly – we’re here to help. Kind regards, your Mister Spex Team

Hello dear customer, Thank you for your review. We are very sorry that your order was affected by a delay in delivery. The reason for this was a late subsequent delivery by our supplier. We would like to assure you that we are not happy with the situation either, as it is important to us that orders are delivered quickly. We apologize for the inconvenience caused and wish you a pleasant day. Kind regards from Berlin, Your Mister Spex team