misterspex.co.ukReviews

: 1,880Good

4.19

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with Buyer Protection

certified since: 21/03/2016
updated on: 24/06/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 21/03/2016
updated on: 24/06/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for misterspex.co.uk

177 verified reviews in the last 12 months

1,880 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


2 months ago
Mister Spex where very helpful and thorough when it came to ordering my glasses. Their communication was excellent, especially when they needed to know my pupillary distance for the chosen prescription sunglasses I'd selected. They responded to my messages quickly in a professional manner. Delivery was just under a week once the order had been confirmed and production completed. Very happy with my new prescription sunglasses, thank you Mister Spex.
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the most relevant critical review


5 months ago
I tried out the 10-day trial which could have not been more stressful. I was emailed to confirm my order and that the trial would start once I had received the frames. However, I was emailed a few days later to say that the frames had been dispatched and that the 10 day period starts with the delivery. I was then emailed to say that there would be a delay in delivery. The frames did not arrive until day 8 so I returned them immediately as to secure that I would get my deposit on the frames back. It has been almost a week since I returned the frames and I still have no email of confirmation to say that my order has been returned or that my refund will be processed. I emailed the customer care team for reassurance and I am still waiting on a reply. If you want to save your money, I suggest you go elsewhere. The trial should NOT start with the delivery, only when the frames arrive at your doorstep.
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Reviews for misterspex.co.uk

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 Verified review
4 days ago
I ordered some new Ray-Bans,,they arrived fairly quickly,,very keenly priced and 100% original,,so overall very pleased and will not hesitate to use mister spex again should the need arise.
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 Verified review
Yesterday
Great overall service, Amazing sunglasses, Updated on the delivery progress.
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 Verified review
18 days ago
Exactly what I wanted
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 Verified review
1 month ago
Excellent Ray Bans
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 Verified review
10 days ago
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 Verified review
1 month ago
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 Verified review
17 days ago
Took nearly 2 weeks to deliver frames. I sent them back same day and they took another week to knoledge delivery. Very slow and customer service does not reply to any enquiries
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 Verified review
1 month ago
Sent glasses back as they did not match description, still waiting for a refund after waiting their 6-8 working days. Edit: 11 days and counting
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Answer by misterspex.co.uk
24 days ago
Dear Customer, thank you very much for your feedback as well as for your rating here on Trusted Shops. We are every sorry to hear, that until now we have not been able to refund you the paid amount for your order. Your return has now finally arrived and in the following days, you are going to receive your refund. We apologize for the inconvenience and wish you a wonderful evening. Kind regards from Berlin, Your Mister Spex Team
 Verified review
3 days ago
Order has been delayed, I haven't been told for how long or why. Its been shipped now but I still haven't been told when it will be delivered.
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 Verified review
10 days ago
Charged for returns I sent my try at home frames back via Royal Mail special delivery and a week later I’ve been charged for all of them
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 Verified review
11 days ago
Delivery time not as advertised 3-5 days Item took 2 weeks to arrive
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 Verified review
2 months ago
Mister Spex where very helpful and thorough when it came to ordering my glasses. Their communication was excellent, especially when they needed to know my pupillary distance for the chosen prescription sunglasses I'd selected. They responded to my messages quickly in a professional manner. Delivery was just under a week once the order had been confirmed and production completed. Very happy with my new prescription sunglasses, thank you Mister Spex.
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 Verified review
2 months ago 
I'm going for middle ground because the website was good and the prices were good. It's my own fault I didn't realise they weren't a UK company and assumed they were with a .co.uk suffix. It's been a few weeks, still no contact lenses, still no tracking and today's the day I needed them for. I may change my review dependent on whether they ever arrive or not.
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Answer by misterspex.co.uk
2 months ago
Dear Customer, thank you very much for your feedback and your rating here on Trusted Shops. We apologize to you, that the delivery took more time than originally anticipated, this does not speak for our general delivery times at all. If you could give us another chance in the meantime, we would be very happy to show you our very best. Kind regards from Berlin, Your Mister Spex Team
 Verified review
2 months ago
A huge range of glasses to choose from, that can be made to my prescription. Really easy to order and great value for money. (Be warned, when entering your prescription details - remember + or - numbers, as I got it wrong --- completely my fault). The sunglasses arrived perfectly.
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 Verified review
1 month ago
Everything was fine thank you. You had a good range of sunglasses to choose from and I found some at a reasonable price. The lenses had a pinky tint to them rather than the brown I was expecting but they are fine. I was also kept well informed of the delivery status.
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 Verified review
2 months ago
Great service. The support team were very helpful in addressing my queries and providing informed status of my order and exchange. Highly recommend this company and will continue to pur has from them.
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 Verified review
1 month ago
You have an easy website to navigate. I found what I wanted easily. The delivery was quick and I love my sunglasses. I don't think you could have done anything better. Thanks.
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 Verified review
1 month ago
Easy to navigate website, ordering process straightforward, sunglasses arrived promptly. Great pair of Ray Bans at a very competitive price. Very pleased.
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 Verified review
2 months ago
The woman in the customer service call cantre in Germany who was very helpful after my order was delayed. She was very pleasant and professional.
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 Verified review
1 month ago
Nice glasses. Delivery slightly slower than other sites. Well packaged too
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