ResMed UK- Logo - reviews

ResMed UK 
Reviews:

892 reviews in the last 12 months2,811 total reviews  

ResMed UK- Logo - reviews

ResMed UK 
Reviews:

892 reviews in the last 12 months2,811 total reviews  

Review summary

Reviews for ResMed UK are consistently positive. Customers praise the helpfulness, professionalism, and responsiveness of the customer service staff. Many highlight the fast, prompt, and reliable delivery of orders, often arriving earlier than expected. The quality, reliability, and effectiveness of the products receive high satisfaction, and the returns and exchanges process is generally seen as straightforward and efficient with prompt refunds. Customers also appreciate the ease of ordering, setup, and daily use of both the website and the devices, as well as the broad selection of available products and spares. Some customers note issues with automated or phone support. There are mentions of confusion with specific instructions or features, and a few customers have experienced concerns with product durability or particular features. Pricing is a frequent concern, as many find the products and accessories expensive compared to alternatives or their expectations. Some customers express a desire for more product models, sizes, or international compatibility, and a few wish for more flexibility or information upfront regarding returns and exchanges.

This text was automatically created by an AI system from user reviews.

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Reviews for shop.resmed.com/GB/en/

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Community member 
3 Reviews
Community member 
1 Reviews
Community member 
1 Reviews
Community member 
1 Reviews
simple experience
Community member 
2 Reviews
ER
E R.
3 Reviews
Web site easy to use excellent staff quick service
Community member 
1 Reviews
Fast reliable service.
Community member 
1 Reviews
Project is amazing delivery was very quick, but the price could be a bit cheaper xx
Community member 
2 Reviews
Community member 
2 Reviews
Community member 
1 Reviews
Community member 
1 Reviews
Community member 
2 Reviews
Community member 
1 Reviews
While the website was very usable and allowed me to find what I wanted to buy quite easily, the cost of the item was exorbitant. I was charged in the region of £50 for a silicon facemask cushion. This item is of course exclusive to Resmed, and if it tears or is damaged in some way it renders my CPAP machine useless. This leaves me open to having to having pay unreasonable prices for trivial items which only cost little to produce. Undoubtably there is a very uncomplimentary term I could apply here, but I will refrain from using it. I look forward to your justification Email response, though I seriously doubt you will bother.
Community member 
2 Reviews
When ordering a new mask ( at over £100) to be told if it doesn't fit order another size suggests certain employees haven't quit got to grips with the fact we're not all millionaires. Re' the mask itself it's new design ( while in some ways an improvement on the old one) nevertheless has hard ridge below the nose which renders it unwearable.
Answer by ResMed UK
Thank you for your feedback. We understand your concerns about cost and fit, especially when trying a new mask. We're sorry to hear that the design didn’t meet your comfort needs. Your comments are important and will be shared with the relevant teams. If you’d like help identifying a better fit, feel free to reach out at patient-uk@resmed.com ResMed Team
Community member 
1 Reviews
Community member 
3 Reviews

Great

Fast delivery
Community member 
1 Reviews
Community member 
7 Reviews

Good service

Would like to be able to choose an extra large mask but no option, other than that good service
Community member 
1 Reviews