ResMed UK- Logo - reviews

ResMed UK 
Reviews:

895 reviews in the last 12 months2,811 total reviews  

ResMed UK- Logo - reviews

ResMed UK 
Reviews:

895 reviews in the last 12 months2,811 total reviews  

Review summary

Reviews for ResMed UK are consistently positive. Customers praise the helpfulness, professionalism, and responsiveness of the customer service staff. Many highlight the fast, prompt, and reliable delivery of orders, often arriving earlier than expected. The quality, reliability, and effectiveness of the products receive high satisfaction, and the returns and exchanges process is generally seen as straightforward and efficient with prompt refunds. Customers also appreciate the ease of ordering, setup, and daily use of both the website and the devices, as well as the broad selection of available products and spares. Some customers note issues with automated or phone support. There are mentions of confusion with specific instructions or features, and a few customers have experienced concerns with product durability or particular features. Pricing is a frequent concern, as many find the products and accessories expensive compared to alternatives or their expectations. Some customers express a desire for more product models, sizes, or international compatibility, and a few wish for more flexibility or information upfront regarding returns and exchanges.

This text was automatically created by an AI system from user reviews.

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Reviews for shop.resmed.com/GB/en/

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Community member 
1 Reviews
Quick efficient service but £10 for two small filters is expensive. It’s hard enough managing sleep apnoea without additional costs
Community member 
2 Reviews
Great service thank you
Community member 
1 Reviews
Community member 
2 Reviews
Good web site and fast delivery
Community member 
1 Reviews
Doesn’t work, overpriced
Community member 
1 Reviews
Community member 
1 Reviews
Community member 
2 Reviews

No response to feedback

I ordered a N30i mask following a glowing email ad I received from Resmed. However, I have had problems with the mask as it is just as uncomfortable as my previous mask, and it has worse leaks and importantly I have a worse apnoea event record. That makes the mask not fit for purpose. I complained to Resmed, but have received no response whatsoever, just an email asking for a review, which is what this is.
Answer by ResMed UK
Hi, if you have contacted our customer service team they will get back to you shortly. Sometimes there might be a delay if we have a lot of questions. If you haven't received an answer in a couple of days please contact us via email at patient-uk@resmed.com ResMed Team
Community member 
2 Reviews
Lifesaving product that has revolutionised my life from a company staffed by helpful and friendly people.
Answer by ResMed UK
We’re so glad to hear how much of a difference it’s made for you, and we truly appreciate your kind words about our team. Resmed Team
Community member 
1 Reviews
Quite simply the ability to speak to and get informed info from a human being (a professional and friendly one). The order was processed fine and arrived perfectly too but the above made you stand out
Answer by ResMed UK
Thank you for your kind words! We're really glad to hear that speaking with our team made a difference—that personal, informed support is something we truly value. We appreciate your feedback and support. ResMed Team
Community member 
1 Reviews
Lower prices for the products as this is not their fault they have to wear the mask etc
Answer by ResMed UK
Thank you for your feedback regarding our pricing. We aim to offer competitive pricing, and we apologise if you found it unsatisfactory. Please contact us via email at patient-uk@resmed.com with more details so that we can assist you further. Resmed Team
Community member 
3 Reviews
Ok
Community member 
1 Reviews
Community member 
1 Reviews
Quick efficient service
Community member 
1 Reviews

It’s was delivered with care and within…

“The product was delivered with great care and within the promised time frame. Excellent quality as well—highly recommended!”
Community member 
6 Reviews
Ordering products is easy and delivery prompt
Community member 
2 Reviews
Fast delivery and excellent quality products
Community member 
2 Reviews

Excellent service

I was particularly impressed with the speed with which the filters were delivered. I replaced the filter in my machine and its performance improved dramatically.
Community member 
1 Reviews
Community member 
1 Reviews