ResMed UK- Logo - reviews

ResMed UK 
Reviews:

895 reviews in the last 12 months2,811 total reviews  

ResMed UK- Logo - reviews

ResMed UK 
Reviews:

895 reviews in the last 12 months2,811 total reviews  

Review summary

Reviews for ResMed UK are consistently positive. Customers praise the helpfulness, professionalism, and responsiveness of the customer service staff. Many highlight the fast, prompt, and reliable delivery of orders, often arriving earlier than expected. The quality, reliability, and effectiveness of the products receive high satisfaction, and the returns and exchanges process is generally seen as straightforward and efficient with prompt refunds. Customers also appreciate the ease of ordering, setup, and daily use of both the website and the devices, as well as the broad selection of available products and spares. Some customers note issues with automated or phone support. There are mentions of confusion with specific instructions or features, and a few customers have experienced concerns with product durability or particular features. Pricing is a frequent concern, as many find the products and accessories expensive compared to alternatives or their expectations. Some customers express a desire for more product models, sizes, or international compatibility, and a few wish for more flexibility or information upfront regarding returns and exchanges.

This text was automatically created by an AI system from user reviews.

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Reviews for shop.resmed.com/GB/en/

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Community member 
1 Reviews
Good
Community member 
2 Reviews

easy to use

website is very easy to use delivery very prompt but prices are high
Community member 
1 Reviews
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1 Reviews
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2 Reviews
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2 Reviews
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2 Reviews
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2 Reviews
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1 Reviews
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1 Reviews
MJ
Mick J.
3 Reviews
I sent a question about a F20 mask I had purchased. It had magnets on the clips. I was told by the sleep clinic I could not use it because I had 3 stents. I wasn’t aware of this when I purchased it. I sent a message asking if you did an alternative and received no help or reply from yourselves, which I found poor. I have since purchased the frame, expecting it to come with the clips for the headgear. When I received the frame there were no clips. I think this should be made clear on purchase as I had to wait another 4 days after placing the order. Communication skills aren’t your best unlike other companies.
Answer by ResMed UK
Thank you for your feedback, and we're genuinely sorry to hear about your experience. We understand how important clear communication and timely support are, especially when it comes to health-related products. Your comments about the lack of response and missing information during the ordering process are noted and will be shared with the relevant teams. If you still need assistance or would like help finding a suitable alternative to the F20, please feel free to reach out at patient-uk@resmed.com or call us on 0800 9177071. ResMed Team
Community member 
2 Reviews
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3 Reviews
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1 Reviews
Community member 
3 Reviews

Quick and easy.

Was easy and straightforward to order. And, my order was delivered promptly. Only issue is cost—seems high.
Community member 
1 Reviews
Always orders promptly dispatched
Community member 
1 Reviews
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1 Reviews
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1 Reviews
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1 Reviews