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Top positive review
3 Oct 2023
Verified review
A very good, reliable, professional service. A long list of various auto electrical items were ordered and they all came quickly (2 working days with Royal Mail), well packed with great attention to detail. Just amazing, every part was clearly identified, helping greatly in seeing what is what, with detailed printed labels on component bags, even bespoke lengths of cable and tubing, neatly coiled, of various sizes all came tagged with labels! Again the despatch note is clearly set out and with mini photos of each item. I could not want more. Many thanks.
They are fine for vehicle electrics and marine cable, terminals, etc, etc, and for customer service but a selection of better quality marine lighting would be appreciated. I recently purchased two chrome finished LED downlighters which had poor quality chrome plating and were of inferior general quality compared with earlier purchases at similar pricing from marine chandlers.
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Reviews for 12voltplanet.co.uk
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29 Aug 2023
Verified review
Five star review
I had forgotten to add one item to an order, realised the following morning and phoned up and asked to amend order and asked for a Paypal link to pay the difference.
They added the item to the order free of charge and dispatched the same day.
Top customer service
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Answer by 12voltplanet.co.uk
30 Aug 2023
Thank you very much for the great feedback!
12 Oct 2023
Verified review
Non genuine CBE sockets
I ordered some CBE sockets and back plates . The back plates were genuine CBE but the sockets were a different make . The holes in the sockets that line up with the lugs on the back plates were too big for the lugs on the back plates and would not clip in.
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Answer by 12voltplanet.co.uk
12 Oct 2023
Hi,
Thank you for your review. The sockets you refer to are manufactured for CBE by a company called Inprojal and they supply both CBE and CBE's sole UK distributor. From our discussions with the UK distributor, CBE does not manufacture any version of these sockets themselves.
We have checked our stock here and whilst the sockets are not a push-fit onto the support frame pins, there is no movement of them within the support frame if they are installed correctly. We have sold these for several years now and have not had any problems with them previously, however, it's possible that you received a faulty part and I understand that you have now been refunded.
Apologies for any inconvenience.
Best regards
12 volt planet have never let me down 👍
Ordered online, always been delivered within a day or two.
The plug and socket were perfect, I thought it might have been thin plastic, I was pleasantly surprised!
Wired up our 12v horn in no time, perfect
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Answer by 12voltplanet.co.uk
17 May 2023
Thank you for taking the time to leave this review Annie, it is much appreciated. I am very happy to hear that you are pleased with our service and products.
24 Jul 2023
Verified review
Great service
Quick dispatch great to see the tracking with royal mail (that's when it went wrong royal mail sent it to the wrong mail center so that delayed it by 3 days) BUT this was nothing to do with the service from 12 volt planet 👍
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Answer by 12voltplanet.co.uk
24 Jul 2023
Thank you very much for the great review, despite the wait for delivery. I will pass this information on to Royal Mail.
30 May 2023
Verified review
Excellent Solar Panel and Controller.
Quick response to my setup queries and very simple returns process for a couple of bits I didn't use.
Reasonable price for shipping.
All in all super service from a great store!
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Answer by 12voltplanet.co.uk
31 May 2023
Thank you very much for taking the time to leave us this review Adrian. It's great to hear that you have been happy with our service!
Loads of different variations of the same type of things.
Massive range.
Very helpful cable checking application and even advice from they're online chat.
Fantastic website and fantastic company.
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Answer by 12voltplanet.co.uk
3 Jul 2023
Thank you very much for taking the time to leave this review, I am glad had you have had a fantastic experience shopping with us!
28 Oct 2023
Verified review
Track and fix your 12 volts the 12Volt Planet way!
Particularly liked the range and variation of items. Very long time since did car and motorcycle wiring at home. . Useful connectors I never knew existed. Thank you 12 Volt.
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Answer by 12voltplanet.co.uk
30 Oct 2023
Thank you very much for taking the time to leave us this review, we really appreciate it!
27 Sept 2023
Verified review
The transaction was perfect.
Items as described.
Fast delivery.
It would be beneficial for European customers if import duties were added to the total price.
Thank you
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Answer by 12voltplanet.co.uk
3 Oct 2023
Thank you for the feedback, we really appreciate it!
9 Oct 2023
Verified review
Great selection of items and componets for 12v systems and if you are not sure of anything the advice is always there. What else can you ask for ....?
Ordered batteries. Delivered batteries. Simple to order and quick to arrive. What more can be said. Its just a great service and reasonably priced.
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Answer by 12voltplanet.co.uk
22 May 2023
Thank you for taking the time to leave us this review John, I am glad that you have had a good experience shopping with us.
26 Oct 2023
Verified review
Great customer service, had to phone for technical information which was very good, items were dispatched and I received them the following day.
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Answer by 12voltplanet.co.uk
27 Oct 2023
Thank you for the great feedback, we really appreciate it!
21 Jul 2023
Verified review
Top Notch Experience
Easy to use website, good prices, quality products & speedy delivery, what's not to like, overall a five star service & will be using them again!
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Answer by 12voltplanet.co.uk
24 Jul 2023
Thank you very much for taking the time to leave us this review!
6 Sept 2023
Verified review
Came very quickly as advertised I had a question about wiring it up and they were very helpful I would highly recommend them and use them again
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Answer by 12voltplanet.co.uk
8 Sept 2023
Thank you very much for taking the time to leave us this review, we really appreciate your feedback William!
13 Aug 2023
Verified review
Brilliant to talk to. Polite and courteous. Quick to understand. I was pleased with the whole experience. Parts arrived next morning!
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Answer by 12voltplanet.co.uk
14 Aug 2023
Thank you very much for the positive feedback, we really appreciate it!
2 Sept 2023
Verified review
Great service
Out of stock at first but let me know as soon as it was in stock. Quick delivery and good customer service. Recommended.
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Answer by 12voltplanet.co.uk
5 Sept 2023
Thank you very much for taking the time to leave us this review!
18 Sept 2023
Verified review
Simple and good web shop, quick process and fast shipping. 5 stars.
We would not say no to a higher discount though :)
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Answer by 12voltplanet.co.uk
19 Sept 2023
Thank you for the brilliant review! We often go through our pricing to make sure we are offering our customers the best rates that we can and we will continue to do this in the future.
9 Oct 2023
Verified review
Purchased some fuses
Delivered very quickly
Can’t fault the quality of the fuses
I will use theses Guys again
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Answer by 12voltplanet.co.uk
10 Oct 2023
Thank you for taking the time to leave us this review, we really appreciate it!
6 Nov 2023
Verified review
Well stocked east to use web site, fair prices, competitive and overall excellent s we vice and prompt delivery.
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Answer by 12voltplanet.co.uk
8 Nov 2023
Thank you for the great feedback
19 Nov 2023
Verified review
Deliver immediately well packaged and the only problem I had , not their fault, was resolved
By return of post
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Answer by 12voltplanet.co.uk
20 Nov 2023
Thank you for the great review
7 Dec 2023
Verified review
A Boyd
Delivered in the time stated items came well packaged and good quality products will order from them again 😄
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Answer by 12voltplanet.co.uk
7 Dec 2023
Thank you for taking the time to leave this review, we really appreciate the feedback!
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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