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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Good prices and availability, slow shipping from Germany
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
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21 Jun 2023
Verified review
Delivery could have been better. I found the item in my brown bin a few days after delivery having looked on the tracking page. A notification would be good if you abandon a package.
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19 Jun 2023
Verified review
Good
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16 Jun 2023
Verified review
Good price for my bouldering mat which i am yet to use. Delivery took a little while but arrived without any problem.
Good value for the item I wanted. A little unclear as to the location of the business ie: Outside of UK so potential delivery issues exist which is made more problematic by the use of a poor shipping agency (Evri) with useless tracking facilities.
Good website but delivery took much longer than quoted
Good website and items, but actual delivery timescale exceeded what was quoted. Although all goods were in stock, they weren't despatched until the time when they should have been delivered. Delivery then took another 4 working days.
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17 May 2023
Verified review
Email updates need to be updated regularly. Especially when stuck at customs.
That said , when the Leki Nordic Spin Shark poles did arrive they were in good order. Now waiting for my second order for the bag I which to transport them.
A wide selection of brands on offer and some good deals if one takes the time to look. I found a very good price on the items I ordered, and just what I was looking for. Promptly dispatched and delivered - a big improvement from my previous couple of orders. I'll be happy to purchase from AlpineTrek again.
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10 May 2023
Verified review
Longer lead-time than expected
I hadn't realised that goods would come from Germany so a little disappointed with time form ordering to receipt of goods but all in all a good experience - good products/range and support
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