Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Great range of stock and service is very good.
Please consider making free shipping less, e.g. £30 or even £50. £75 is a lot!
Report review
20 Nov 2023
Verified review
Good customer service
Report review
19 Nov 2023
Verified review
Overall Good service
Positive:
Good range of kit. Competitively priced. Reasonably quick delivery and well packaged.
Negative:
No free returns
Report review
18 Nov 2023
Verified review
Wait until goods receved
Report review
17 Nov 2023
Verified review
I ordered the size 6.5 assuming it was UK size but it was US, my mistake for not looking closely. Shoes sent back.
Report review
16 Nov 2023
Verified review
Report review
14 Nov 2023
Verified review
Quick and easy
Report review
11 Nov 2023
Verified review
I could not apply the gbp 5 discount code
Report review
10 Nov 2023
Verified review
Report review
10 Nov 2023
Verified review
nice simple site to use
Report review
3 Nov 2023
Verified review
Report review
24 Oct 2023
Verified review
Communication and quick delivery
Report review
24 Oct 2023
Verified review
Report review
18 Oct 2023
Verified review
Everything as expected.
It just took a lot of time to go from ordered to in transit.
Report review
17 Oct 2023
Verified review
Just to be a little quicker with delivery
Report review
16 Oct 2023
Verified review
They provide authentic name brand items at a good discounted price. will use them again.
Report review
15 Oct 2023
Verified review
Excellent product … read the small…
Excellent product … read the small print as takes a little while for the item to reach the delivery co who you can track your parcel with . Still came within timeframe though
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.