Alpinetrek.co.uk

Reviews:

Bought an item as a Christmas Gift. Delivery within the ETA advised, thank you.

Easy to order. Not used this site before. Looking forward to delivery.

Alpinetrek is brilliant. The best large outdoor retailer. Especially because you stock large size shoes and products I can't get anywhere else. Recently your stock levels of some products have been low, but this seems to be a problem in other places. Your delivery & return systems for the UK are excellent. You coped well with Brexit which couldn't have been easy. Also your product specialists are very knowledgeable. The website is also very good. The search & filter options could be improved as they can come up with funny results. That's a minor thing though. I wish you were able to sell Lowa to the UK but I understand they won't allow it. Your courier, Evri, is another story. They are really bad. No customer service, crashing computers which don't allow customers to collect items from a pick up point even though the item is physically there- the computer said no. Lack of and misleading tracking information. That's the only reason I knocked a star off. Alpentrek ***** 5 stars. Evri - * minus 1star 5-1 =4!

Really good. Only fault is slow delivery.

Item is as described. Was a little late being delivered, took 8 days rather than the expected 4-5, and had to contact them to find out what was happening. However, customer services were very good once they replied.

Lovely clothes but I’m a new customer & when I signed up I was to get 5% off. I touched code which took me to site but nowhere was I asked to enter code. Didn’t receive discount.

Quite a slow despatch on my last order, usually much faster

The items arrived in original condition, well packed and protected. Tracking package a bit of an issue since it appears coming from Europe and tracking only came to live when in the the UK. Otherwise very good service and good prices.

Quick and reliable service.

Registration process too complicated……