Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Great selection of good-qaulity products, and delivery times are acceptable but longer than you are led to believe. I always get an email saying prodcuts should be with me within 4-5 days, but it tends to be more like 7-10 from order date. Which is fine, to be honest, if they said that, and would reduce anxiety of lost order if they were up front about it.
That said, customer services are good, they reply to queries, and the products are good quality.
Report review
28 Jan 2024
Verified review
Report review
26 Jan 2024
Verified review
Report review
10 Jan 2024
Verified review
Report review
10 Jan 2024
Verified review
Report review
28 Dec 2023
Verified review
Report review
27 Dec 2023
Verified review
Report review
25 Dec 2023
Verified review
Took a few days together dispatched but otherwise very happy.
Report review
23 Dec 2023
Verified review
Report review
23 Dec 2023
Verified review
Report review
22 Dec 2023
Verified review
Report review
22 Dec 2023
Verified review
Report review
17 Dec 2023
Verified review
I received my order ( a Christmas gift) but was a bit confused as to when it would arrive. Fortunately it arrived in plenty of time.
Report review
17 Dec 2023
Verified review
Excellent product but rather slow delivery...
Report review
15 Dec 2023
Verified review
Exceptional product
And ultimately this is what counts. Four stars not five because delivery was slower that anticipated, not that I’m in a rush, but if somebody else was ordering for a particular event, the good may not reach them in time.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.