Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
They responded to emails which was good but were very slow to dispatch the orders
Report review
Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We're happy to see that you finally received your parcel. We're sorry for the inconvenience!
Best regards, Alpinetrek.co.uk
8 Sept 2023
Verified review
Great clothing, but this time delivery was very poor, about two weeks!
Report review
Answer by Alpinetrek.co.uk
6 Oct 2023
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We're happy to see that you finally received your parcel. We're sorry for the inconvenience!
Best regards, Alpinetrek.co.uk
26 Dec 2023
Verified review
It’s a shame they use such a rubbish delivery company
Report review
Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service!
We are always working to get better and optimize our customer service.
Best regards, Alpinetrek.co.uk
25 May 2023
Verified review
The bag is too long and too narrow for the poles
Report review
Answer by Alpinetrek.co.uk
9 Jan 2024
Thank you for the review. Our apologies that the item you received does not meet your expectations. Please contact us at Alpinetrek.co.uk/contact/ Bergfreunde.eu/contact/ so we can find a solution for you. Best regards, Alpinetrek.co.uk
6 Dec 2023
Verified review
It took a while for my package to come.
Report review
Answer by Alpinetrek.co.uk
9 Dec 2023
Hello and thank you for your review.
Please accept our apologies that the delivery took a little while. We're happy to see that you received your parcel. Sorry for the inconvenience!
Best regards,
Alpinetrek.co.uk
23 Nov 2023
Verified review
5 day delivery became 10 days however I was kept updated
5 day delivery became 10 days
Report review
Answer by Alpinetrek.co.uk
5 Dec 2023
Hello and thank you for your review.
Unfortunately, there were massive delays in shipping and a high volume for our carrier. We're happy to see that you finally received your parcel. We're sorry for the inconvenience!
Best regards, Alpinetrek.co.uk
7 Nov 2023
Verified review
Report review
Answer by Alpinetrek.co.uk
8 Nov 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards, Alpinetrek.co.uk
9 Sept 2023
Verified review
Report review
Answer by Alpinetrek.co.uk
12 Sept 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards, Alpinetrek.co.uk
16 Aug 2023
Verified review
Report review
Answer by Alpinetrek.co.uk
18 Aug 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards, Alpinetrek.co.uk
18 Jun 2023
Verified review
Report review
Answer by Alpinetrek.co.uk
28 Jul 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards, Alpinetrek.co.uk
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.