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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Really nice site and easy to navigate - but could do with more product information
Really nice site and easy to navigate - but there is very little product information. Did a compare and contrast with info on other sites to work out whether it was what I was after. Really only ordered with you because you happened to be cheaper.
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15 Dec 2023
Verified review
Exceptional product
And ultimately this is what counts. Four stars not five because delivery was slower that anticipated, not that I’m in a rush, but if somebody else was ordering for a particular event, the good may not reach them in time.
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17 May 2023
Verified review
Email updates need to be updated regularly. Especially when stuck at customs.
That said , when the Leki Nordic Spin Shark poles did arrive they were in good order. Now waiting for my second order for the bag I which to transport them.
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2 Dec 2023
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Very good service and items well priced
The items arrived in original condition, well packed and protected. Tracking package a bit of an issue since it appears coming from Europe and tracking only came to live when in the the UK. Otherwise very good service and good prices.
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26 May 2023
Verified review
Good website but delivery took much longer than quoted
Good website and items, but actual delivery timescale exceeded what was quoted. Although all goods were in stock, they weren't despatched until the time when they should have been delivered. Delivery then took another 4 working days.
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9 Sept 2023
Verified review
Problems, satisfactory resolution
Ordered a pack of 6 quickdraws and a carabiner. Box was undamaged, but one of the quickdraws was missing. Support offered a 25% refund on the six pack. Will happily use alpinetrek again
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21 Jun 2023
Verified review
Delivery could have been better. I found the item in my brown bin a few days after delivery having looked on the tracking page. A notification would be good if you abandon a package.
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6 Dec 2023
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Lovely clothes but I’m a new customer & when I signed up I was to get 5% off. I touched code which took me to site but nowhere was I asked to enter code. Didn’t receive discount.
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8 Oct 2023
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Good detailed description of item, and efficient sizing guide (hiking boots) Free delivery, and very easy and reasonable returns costing makes for confidence when buying online.
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15 Oct 2023
Verified review
Excellent product … read the small…
Excellent product … read the small print as takes a little while for the item to reach the delivery co who you can track your parcel with . Still came within timeframe though
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18 Jul 2023
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All items sent in good time, but the cycle jerseys were of poor quality. Very thin and see through. The hat was good and the two cycle cleaning brushes good too.
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17 Dec 2023
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I received my order ( a Christmas gift) but was a bit confused as to when it would arrive. Fortunately it arrived in plenty of time.
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8 Jul 2023
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Really good prices and well packaged. Only snag is that they use Evri as a delivery agent so getting your order can be a lottery.
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2 Jul 2023
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Product cheaper with this company then elsewhere but the delivery could be slightly quicker. Product came in perfect condition.
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27 Nov 2023
Verified review
Great range of stock and A+ service
Great range of stock and service is very good.
Please consider making free shipping less, e.g. £30 or even £50. £75 is a lot!
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19 Nov 2023
Verified review
Overall Good service
Positive:
Good range of kit. Competitively priced. Reasonably quick delivery and well packaged.
Negative:
No free returns
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24 Jul 2023
Verified review
good prices and choice, slow postage and left on doorstep in full view and the rain, slightly slower delivery and in 2 parts
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6 Aug 2023
Verified review
good deals
I always find the cheapest prices on alpine trek which makes it my go to site but the delivery does take a long time
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16 Jun 2023
Verified review
Good price for my bouldering mat which i am yet to use. Delivery took a little while but arrived without any problem.
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17 Nov 2023
Verified review
I ordered the size 6.5 assuming it was UK size but it was US, my mistake for not looking closely. Shoes sent back.
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