Alpinetrek.co.uk

Reviews:

An absolute nightmare returning anything. Used to purchase regularly from Alpine Trek and had thought they were a UK company but recently bought some over trousers for my partner for her Christmas. They were a little small so returned them and ordered two other pairs to try. I then had to chase the refund for the first pair I’d returned and customer service replies weren’t exactly helpful, I was then concerned about returning the second pair as I was struggling to get a refund for the first return. Everything was having to go through customs before refunds were issued. Has put me off purchasing again, which is a pitty.

Item didn’t arrive. Comunication suggested arriving next day. Telephone conversation with ‘customer support’ very unhelpful, bordering on rude. A long wait for nothing.

Great selection of good-qaulity products, and delivery times are acceptable but longer than you are led to believe. I always get an email saying prodcuts should be with me within 4-5 days, but it tends to be more like 7-10 from order date. Which is fine, to be honest, if they said that, and would reduce anxiety of lost order if they were up front about it. That said, customer services are good, they reply to queries, and the products are good quality.

All good but not yet tested the product.

Even though the return carrier's tracing confirmed that the return had been received by Alpinetrek's UK distributor, they continued to resist processing the repayment for several days insisting that I provide a non-existed email from the carrier. A week after they received the return a different member of staff acknowledged receipt and processed the repayment. This wasted a lot of my time arguing with the first member of staff.

A 10% discount code is available on the website, WINTER24 and the advice is that you are prompted to enter the code upon payment, there was nowhere to enter the code

Poor communication poor dispatch and and delivery time. Parcl left out in the rain.

Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek. On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size. They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading. They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk

Alpinetrek is brilliant. The best large outdoor retailer. Especially because you stock large size shoes and products I can't get anywhere else. Recently your stock levels of some products have been low, but this seems to be a problem in other places. Your delivery & return systems for the UK are excellent. You coped well with Brexit which couldn't have been easy. Also your product specialists are very knowledgeable. The website is also very good. The search & filter options could be improved as they can come up with funny results. That's a minor thing though. I wish you were able to sell Lowa to the UK but I understand they won't allow it. Your courier, Evri, is another story. They are really bad. No customer service, crashing computers which don't allow customers to collect items from a pick up point even though the item is physically there- the computer said no. Lack of and misleading tracking information. That's the only reason I knocked a star off. Alpentrek ***** 5 stars. Evri - * minus 1star 5-1 =4!

Good value for the item I wanted. A little unclear as to the location of the business ie: Outside of UK so potential delivery issues exist which is made more problematic by the use of a poor shipping agency (Evri) with useless tracking facilities.

Item is as described. Was a little late being delivered, took 8 days rather than the expected 4-5, and had to contact them to find out what was happening. However, customer services were very good once they replied.

A wide selection of brands on offer and some good deals if one takes the time to look. I found a very good price on the items I ordered, and just what I was looking for. Promptly dispatched and delivered - a big improvement from my previous couple of orders. I'll be happy to purchase from AlpineTrek again.