Alpinetrek.co.uk Reviews:
1,765 reviews in the last 12 months50,357 total reviews
Excellent
TrustmarkValid
Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
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Top negative review
1 Sept 2023
Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk
28 Dec 2023
Verified review
Had the website indicated the goods would be coming from Germay I wouldn't have ordered so close to Christmas. It also didn't help that I was given misleading updates about delivery the last of which from "Thomas" on the 21st December said the goods would arrive next day yet I've just received the package a week later on the 28th - too late for my daughter in law's Christmas present.
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your rating! We are very
sorry that we could not convince you of our service!
Unfortunately, there were massive delays in
shipping within the EU and accordingly a high
volume for us. Sorry that you had to wait longer
for an email reply. Best regards, Alpinetrek.co.uk
30 May 2023
Verified review
Poor delivery options, i.e....none! I wanted to choose an express delivery but absolutely nothing available and no delivery timescale or info available during payment process. Its as though we are blackmailed into ' all or nothing' during purchase process! Rubbish
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13 Aug 2023
Verified review
Placed online order, one week later i had not received my order or had any updates. Emailed Alpine Trex for update, to be told because of brexit they cannot deliver order and i would be refunded.
Very Disappointed.
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Answer by Alpinetrek.co.uk
18 Aug 2023
Thank you for your review!
We are sorry that due to Brexit-related developments we are currently unable to deliver to Northern Ireland, Isle of Man, the Channel Islands
and islands. We apologise that have not been informed about these difficulties right away. We are working on a solution and we hope that we can provide you with our usual
service again as soon as possible. Your money was refunded already. Please contact us at anytime at Alpinetrek.co.uk/contact/if we can assist you.
Best regards, Alpinetrek.co.uk
21 Jun 2023
Verified review
Didn’t receive item due to very poor courier service.Goods never delivered and courier has sent them back.Alpine Trek are good but courier company very poor and will not buy again if this delivery service is used.
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
20 Jun 2023
Verified review
Delivery was very late. I still haven't received my parcel and it's been weeks! I just hope everything is ok with the product itself as it's clearly gone walkabout
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
1 Aug 2023
Verified review
item was advertised and in stock, but after purchase item was not available, just one of those things really. Same item purchased elswear
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Answer by Alpinetrek.co.uk
18 Aug 2023
Thank you for the review.
We apologise that your desired item was out of stock. Due to a technical issue in our online shop the item was shown as available when this was not the case. Your refund will be issued automatically.
If we can offer any further assistance please contact us at Alpinetrek.co.uk/contact/
JW
John W.
Stoke on Trent
19 Dec 2023
Verified review
Good product range, poor customer service.
Very good product range and decent prices overall. Disoatch appears prompt but tracking is a nightmare due to their lack of an intermediate scan which means no tracking is possible until the UK carrier is in possession. Customer service response is really not very good and is off-putting. I'm pleased with my items but once again the delivery part of the process is just too fraught.
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback! We are very
sorry that we could not convince you of our service!
Unfortunately, there were massive delays in
shipping within the EU and accordingly a high volume
for us. We're happy to see that you finally received
your parcel and like your items. Sorry for the inconvenience!
Best regards, Alpinetrek.co.uk
30 Aug 2023
Verified review
Not terribly impressed…
Just checked order progress after three days and not yet with carrier/shipping agent. This is within the three/four days promised, but is very slow for a few items.
Website appears largely in German, which I have very little knowledge. Sales agent did not give me a detailed reply.
Will think twice about my further orders.
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Answer by Alpinetrek.co.uk
31 Aug 2023
Thank you for your review.
We apologize that your experience did not meet your expectations! We understand that it bothers you when the delivery takes a day longer than suspected. We are constantly working on the optimization. . If we can offer any further assistance do not hesitate to contact us at Alpinetrek.co.uk/contact/ .
Best regards, Alpinetrek.co.uk
6 Jul 2023
Verified review
Faulty boots
The boots I ordered came with different sized L and R insoles. Also with a manufacturing defect in the R toecap. Obviously, this was the fault of Inov-8, the maker, but I would have thought that any retailer worth its salt would carry out at least a rudimentary quality check before dispatch?
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Answer by Alpinetrek.co.uk
22 Aug 2023
Thank you for your review.
We apologize that your item is not in a good condition. We have now managed to manually scan the details of your return and have submitted a refund. Our colleagues are in touch with the manufacturer.
Best regards, alpinetrek.co.uk
1 Jul 2023
Verified review
They are little bit deceivers, they put one pair first pair in the picture, and the rest 5picture different colour, what do they send you???
First picture that you don't pay attention, you want the next 5 but surprise you will receive the first picture with pink for the boys...
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Answer by Alpinetrek.co.uk
24 Aug 2023
Thank you for the review!
We're sorry that your experiences with our shop didn't meet your expectations. We are pleased at any time to hear about your wishes and suggestions!
Kind regards, Alpinetrek.co.uk
13 Sept 2023
Verified review
Tyre arrived and fitted fine, but when I pumped up the tyre the new inner tube supplied by Alpine burst 💥, I contacted Alpine and reported this issue and they said I would be reimbursed the cost of a new inner tube, I am still waiting for my money?
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Answer by Alpinetrek.co.uk
15 Sept 2023
Thank you for the review.
We fully understand how unsettling this is and this should not be happening. You have already been in contact with our customer service team and we initiated a refund on Monday. Please do contact us at Alpinetrek.co.uk/contact/ if there a any difficulties. We apologise for the inconvenience.
Best regards, Alpinetrek.co.uk
22 Nov 2023
Verified review
Delivery time is slow. I ordered my base layers on 8 November and they still haven't arrieved on 22 Nov. What I did like is that I got a prompt reply from customer service when I got in touch explaining that it was an issue with customs. Thank you
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Answer by Alpinetrek.co.uk
9 Dec 2023
Hello and thank you for your review.
We’re delighted to hear that you’re happy with our customer services and happy to know that your parcel is with you now!
Best regards,
Alpinetrek.co.uk
13 Oct 2023
Verified review
For this specific product - poor sIze and fit.
For this specific product, you should have checked the sizing and fit of the product (shorts) which were stated to be a UK 37in; EU 54: XL but were actually +40in; EU58; 3XL.
They were in fact 3in too big at the waist and 3in too big on the leg,
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Answer by Alpinetrek.co.uk
8 Nov 2023
Thank you for the review.
Our apologies that the item you received does not meet your expectations. Please contact us at Alpinetrek.co.uk/contact/ Bergfreunde.eu/contact/ so we can find a solution for you.
Best regards, Alpinetrek.co.uk
30 May 2023
Verified review
The website states that you normally receive a refund when the returned goods are delivered to the Bury St Edmunds. When I enquired about this, I was told it would take 21 days for the refund after the goods had been returned to Germany.
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MA
Martin A.
Lancaster
23 Dec 2023
Verified review
Delayed
Delivery was delayed and customer service was contacted. More information was provided and the parcel was on its way. Delivered just in time.
It was a different experience than several orders before. It won't stop my using them.again
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Answer by Alpinetrek.co.uk
4 Jan 2024
Thank you for your review!
It's good to hear that we were able to solve your problem and your parcel did arrive just in time.
Best regards, Alpinetrek.co.uk
3 Nov 2023
Verified review
Great communication and bargain for item purchased but delivery times not as stated when purchasing-allow an extra two weeks for delivery to arrive. Have to say the customer service is great though.
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Answer by Alpinetrek.co.uk
8 Nov 2023
Hello and thank you for your feedback!
We're very happy to hear that you're satisfied with our costumer service and our products.
Sorry that we could not convince you of our shipping service! We are always working to improve, but currently we can only offer the service with Evri. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Alpinetrek.co.uk
15 May 2023
Verified review
Delivery was later than stated. Hadn't realised the item was coming from Germany. Bit misleading from a .co.uk company. Unlikely to use again although the product is very good.
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
18 Dec 2023
Verified review
Why do I have to use Chrome when Edge is based on the same underlying technology and more secure??
And as I've just placed the order how can I rate delivery etc.??
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Answer by Alpinetrek.co.uk
11 Apr 2024
Hello and thank you for your message.
You can certainly leave your review later once you have received your order. Regarding browser compatibility, our online shop is designed to work seamlessly with various internet browsers, including common browsers like Mozilla Firefox, Microsoft Edge and Apple Safari, as well as Google Chrome.
Kind regards, Alpinetrek.co.uk
29 Aug 2023
Verified review
Was going to purchase a RAB Microlight Alpine jacket as it was promoted as to 40% off. However when selected all were at full price. Very misleading
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Answer by Alpinetrek.co.uk
30 Aug 2023
Thank you for your review.
We're sorry that your desired item was no longer on sale. Due to a technical issue in our online shop the item was shown as discounted when this was no longer the case. We apologise for the inconvenience.
Best regards, Alpinetrek.co.uk
7 Jan 2024
Verified review
2 attempts to get an order, both messed up by Alpine trek, then the items went out of stock and I missed the savings opportunity.
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you fpr your review!
We are very sorry for all the inconvenience!
But as I can see, you already solved this problem with our customer service.
Best regards, Alpinetrek.co.uk