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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Said parcel dispatched. / weeks later their carrier service had failed to deliver and allegedly returned to sender. On contacting Alpinetrek they gave no explanation at all for this. Seemed really disinterested in tesolving
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7 Mar 2024
Verified review
I never received my gloves- over 2 weeks since complaining I still have not had my money returned- this is appalling service
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16 Feb 2024
Verified review
Not received
Should have arrived last week stil not delivered
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3 Feb 2024
Verified review
Great selection but slow delivery
Great selection of good-qaulity products, and delivery times are acceptable but longer than you are led to believe. I always get an email saying prodcuts should be with me within 4-5 days, but it tends to be more like 7-10 from order date. Which is fine, to be honest, if they said that, and would reduce anxiety of lost order if they were up front about it.
That said, customer services are good, they reply to queries, and the products are good quality.
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5 Feb 2024
Verified review
All good but not yet tested the product.
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11 Feb 2024
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7 Feb 2024
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5 Feb 2024
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28 Jan 2024
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26 Jan 2024
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30 Jan 2024
Verified review
I ordered a pair of trousers. Evri were the courier. They were initially 'out for delivery' then they were held up because they were 'too big to deliver'. I contacted Support and they requested Evri to return the goods to them stating that they would make the refund when they arrived back. After 17 days of waiting (more than a month since placing my order) I have not received by refund. Why must I wait for you to receive the goods back?! process the refund.
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24 Jan 2024
Verified review
Slow delivery,lack of communication, poor delivery company
I purchased some boots from a co.uk website thinking it was shipped uk, it was not. Then o the site it said I think 4-6 days delivery. It was dispatched after 2 days then was told 4-6 days, the response time is slow ie. 4 days. The order was placed on the 10th of Jan....it is now the 24th and still not had them....have been contacting the delivery company due lack of communication from alpine and
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15 Jan 2024
Verified review
Non existent returns
Avoid at all costs
Posted a return waited over 3 weeks nothing provided there postage receipt & royal mail tracking stating delivered
Saying can't issue refund as no receipt for delivery even though tracking states delivered, absolute joke customer services
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Answer by Alpinetrek.co.uk
18 Jan 2024
Hello and thank you for your review!
As we can see you already found an solution with our customer service. We are very happy that everything is taken care of now!
Best regards, Alpinetrek.co.uk
16 Jan 2024
Verified review
Awful customer service
Asked about a return I've sent back with proof of delivery & they used every excuse not to refund & now not replying to emails
Would not recommend or ever use again
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Answer by Alpinetrek.co.uk
18 Jan 2024
Hello and thank you for your review!
As we can see you already found an solution with our customer service. We are very happy that everything is taken care of now!
Best regards, Alpinetrek.co.uk
18 Jan 2024
Verified review
We haven’t received our items….i had a…
We haven’t received our items….i had a bad feeling about this company …i am handing over to my credit card dispute team.
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Answer by Alpinetrek.co.uk
19 Jan 2024
Hello and thank you for your review!
We are very sorry that your parcel went missing!
As i can see, our customer service is already working on a soulution for your problem.
Best regards, Alpinetrek.co.uk
30 Jan 2024
Verified review
Displaying items they don't have in stock then having to get a refund
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