Alpinetrek.co.uk Reviews:
1,763 reviews in the last 12 months50,362 total reviews
Excellent
TrustmarkValid
Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
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Top negative review
1 Sept 2023
Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk
RC
Rob C.
Scarborough
25 Sept 2023
Verified review
Every time I go to check out my order disappears.
Highly annoying
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Answer by Alpinetrek.co.uk
8 Nov 2023
Hello and thank you for the rating!
Unfortunately, we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Alpinetrek.co.uk
2 Aug 2023
Verified review
Don't use Evri as courier. I have still not received my item.
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
19 Sept 2023
Verified review
Probably one of the most useless companies I have dealt with
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Answer by Alpinetrek.co.uk
6 Oct 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards, Alpinetrek.co.uk
24 Sept 2023
Verified review
I have not received my order, placed on 11th September!!
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Answer by Alpinetrek.co.uk
8 Nov 2023
Thank you for the review!
We apologize that your parcel could not be delivered. We issue a missing parcel claim with our courier and refund your money back. Feel free to contact us if you need any further assistance.
Kind regards, Alpinetrek.co.uk
14 Jun 2023
Verified review
Still waiting for these after 2 weeks
Not great. Customer support has to answer the question
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
1 Aug 2023
Verified review
It took 13 day's before item was dispatched.
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
10 Oct 2023
Verified review
not delyvery
not delivery
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Answer by Alpinetrek.co.uk
8 Nov 2023
Thank you for the review!
We apologize that your parcel could not be delivered. We issue a missing parcel claim with our courier and refundyour money back. Feel free to contact us if you need any further assistance.
Kind regards, Alpinetrek.co.uk
7 Jan 2024
Verified review
I placed order on 12 Dec 2023. So far, nothing received. Not even a notification. Is this a scam?
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your review!
As i can see we sent you an Email on 19th of December, in which we clarified why your order was cancelled.
We didnt recieve an answer, but we hope it did reach you and you were able to read it.
Best regards, Alpinetrek.co.uk
21 Dec 2023
Verified review
Communication appaling 4 days to reply.
Postage not a lot better, sorry youv’e lost my custom
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your review!
Unfortunatly there was a higher volume of orders in Christmas time, which caused our service to be a little slower than usual. We are very sorry for the inconvenience.
Best regards, Alpinetrek.co.uk
13 Apr 2024
Verified review
Take note of customer orders and send me correct sized requested and not the alternative!
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for the review. Our apologies that you did not receive the item you ordered. This shouldn’t be happening. If you are still interested in the item or need help returning the item you received, please contact us at Alpinetrek.co.uk/contact/
Best regards, Alpinetrekt.co.uk"
31 May 2023
Verified review
QuickDraws still haven’t arrived was told 7-9 working days but it’s been nearly 3 weeks
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
17 Jul 2023
Verified review
Never received my order. Poor communication. Took a month for any action to be taken.
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Answer by Alpinetrek.co.uk
18 Aug 2023
Hello and thank you for your feedback!
We are very sorry that we did not manage to deliver your order and for the communication from our part! Unfortunately, there were massive delays in shipping within the EU and accordingly a high
volume for us. We apologise that you had to wait longer for an email reply. We are working on a
solution and we hope that we can provide you with our usual service again as soon as possible.
Best regards,
21 Nov 2023
Verified review
If you are offering. Sign up discount then include a field to actually enter it
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Answer by Alpinetrek.co.uk
9 Dec 2023
Hello and thank you for your review.
An error must have occurred here as there is a field at checkout where discounts can be added. We understand how annoying this situation is and we apologize for that. Please contact us at at Alpinetrek.co.uk/contact/ so we can find a solution for you. We appreciate your patience and understanding.
Best regards,
Alpinetrek.co.uk
28 Dec 2023
Verified review
Already communicated on poor service by e mail, not specifically answered!
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
We are very sorry for the inconvenience. Due to christmas, we were not able to answer every email in time. We are constantly working to improve ourselves and ask for your understanding.
Best regards, Alpinetrek.co.uk
24 Nov 2023
Verified review
Haven’t received my item and haven’t had a reply to my email
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Answer by Alpinetrek.co.uk
5 Dec 2023
Hello and thanks for your review!
We can see you have already contacted our colleagues in customer service and they are now working on a solution. We appreciate your patience and understanding.
Best regards,
Alpinetrek.co.uk
23 Dec 2023
Verified review
The item has not turned up
Would never use again
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
As we can see there was no problem wiht our parcel while we processd it, so we shipped it. We hope it did arrive by now and apologize for any inconvenience.
Best regards, Alpinetrek.co.uk
16 Nov 2023
Verified review
Ordered 36-38 clearly and got 42-44...pathetic
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Answer by Alpinetrek.co.uk
5 Dec 2023
Hello and thank you for your feedback!
Our apologies that the item you received has the wrong size. We can understand that it bothers you! Please contact us at Alpinetrek.co.uk/contact/ so we can find a solution for you.
Best regards,
Alpinetrek.co.uk
8 Jul 2023
Verified review
My order has still not been delivered !!!
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
20 Jul 2023
Verified review
Telephone query was handled very badly
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Answer by Alpinetrek.co.uk
23 Aug 2023
Hello and thank you for your feedback!
We apologise that your experience with our customer service didn't meet your expectations. We are constantly working to optimise the experience for our customers and to improve the telephone service.
Best regards, Alpinetrek.co.uk
MD
mandy d.
essex
15 Dec 2023
Verified review
delivery is ridiculously long!!!!
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Answer by Alpinetrek.co.uk
16 Dec 2023
Hello and thank you for the review.
We understand how unsettling this is and this should not be happening. You have already been in contact with our customer service team and they are working on a solution for you. We appreciate your patience and understanding.
Best regards,
Alpinetrek.co.uk