Alpinetrek.co.uk

Reviews:

Should have arrived last week stil not delivered

I ordered a pair of trousers. Evri were the courier. They were initially 'out for delivery' then they were held up because they were 'too big to deliver'. I contacted Support and they requested Evri to return the goods to them stating that they would make the refund when they arrived back. After 17 days of waiting (more than a month since placing my order) I have not received by refund. Why must I wait for you to receive the goods back?! process the refund.

I purchased some boots from a co.uk website thinking it was shipped uk, it was not. Then o the site it said I think 4-6 days delivery. It was dispatched after 2 days then was told 4-6 days, the response time is slow ie. 4 days. The order was placed on the 10th of Jan....it is now the 24th and still not had them....have been contacting the delivery company due lack of communication from alpine and

£5 off offer was made on site in return for receiving sales promotion material but then not incorporated into the sale. Will affect future searches and transactions adversely. btw what is the point in asking my assessment of delivery, product quality, etc on next page when I've only just ordered and level of service is still in the future.

Avoid at all costs Posted a return waited over 3 weeks nothing provided there postage receipt & royal mail tracking stating delivered Saying can't issue refund as no receipt for delivery even though tracking states delivered, absolute joke customer services

Unfortunately due to the late delivery and the size being unusually small for a medium. I had to return it and pay more as the discount was no-longer valid. So costing me £9 more plus a possible return cost?

Awful customer service Asked about a return I've sent back with proof of delivery & they used every excuse not to refund & now not replying to emails Would not recommend or ever use again

Products too slow to arrive. Charged for restocking returns that do not fit - two charges for one order. This is not working for customer or vendor.

Customer service was good, however delivery takes too long and no reason why 2nd order got here before the first when it was ordered day later !

We haven’t received our items….i had a bad feeling about this company …i am handing over to my credit card dispute team.

Displaying items they don't have in stock then having to get a refund

Still awaiting refund.

I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.

I ordered this sleeping bag which was advertised at £231 at the time of ordering it. It said delivery would be 8 to 10 days. 10 days past and no sleeping bag. I contacted alpinetrek to be told due to low stock my order was cancelled and i would be refunded. I went straight back on the website the same day and it was still in stock..but now for an increased price! This is one customer who feels completely let down !!! Extremely poor service!!!

An absolute sham of a company I've been waiting for a delivery for over two weeks. I need my boots for a hiking trip on the 12th of August. The customer service is disgusting. Ive phoned them 3 times the man is unhelpful and very rude. Do not order anything from this company. Before I made the order it says nothing about delayed delivery times. It only tells you this till after the confirmation email. It's an absolute joke. And now I'm £206 out of pocket. And now I've got buy different boots for my trip

I would not recommend them unless you really need save pennies and have a lot of patience. - Extremely long delivery time, I've waited 3 weeks and the product still has not been dispatched. It may arrive next week, still no fixed date given for delivery, so I'm just praying it arrives soon. - Poor communication, I had to contact customer service to get an update and to find out what the delay was. - Insincere, no apology, customer care could've been better. - Okay value, it's just cost me time

Took ages to leave their facility and then was never received. Shipping times have been getting slower and slower and now apparently it just never arrives. Customer service was also very sub-par. They have finally opened an investigation into the missing parcel but everyone I spoke with (via email and phone) seemed complaicent and annoyed. I will never use Alpinetrek again. Really disappointing how far they've fallen.

I placed an order with AlpineTrek and received an order confirmation but they never took the payment. I emailed them a couple of days after the order was placed and asked where my order was. As I didn't receive a response and the payment hadnt gone through i purchased the items from another supplier. A few days after I received a response from Alpine Trek saying that they had finally processed the order and they took payment. I placed the order 27.11.23 and still have not received my order. Alpine Trek does not have prepaid returns so when the items finally arrive I will need to send them back. I would appreciate a prepaid returns label due to the poor service received and the long delay in processing the order as I ordered them from an alternative supplier who delivered within a day or two and no longer require the items. I did email a few times asking for the order to be cancelled as there was such a long delay but was told that this was not an option as the order had already been disptached. As i said I am still waiting for the goods to arrive