Alpinetrek.co.uk Reviews:
1,759 reviews in the last 12 months50,376 total reviews
Excellent
TrustmarkValid
Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
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Top negative review
1 Sept 2023
Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk
18 Jul 2023
Verified review
Avoid if you need you order quick
First order and no more from this place. Awaiting 10 days for my order. Evri hasnt receive my parcell from alpinetrek yet. Trying contact by email alpinetrek but they have 2-4 days to answer my question. They charge for standard delivery like for 48hrs but you get nothing.
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
17 Jul 2023
Verified review
Never received my order. Poor communication. Took a month for any action to be taken.
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Answer by Alpinetrek.co.uk
18 Aug 2023
Hello and thank you for your feedback!
We are very sorry that we did not manage to deliver your order and for the communication from our part! Unfortunately, there were massive delays in shipping within the EU and accordingly a high
volume for us. We apologise that you had to wait longer for an email reply. We are working on a
solution and we hope that we can provide you with our usual service again as soon as possible.
Best regards,
13 Jul 2023
Verified review
I received the discount code for £5 off my order but it wouldn’t work. I have now ordered what I wanted without using it.
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Answer by Alpinetrek.co.uk
23 Aug 2023
Thank you for the review.
Our apologies that your voucher wouldn't work. Please contact us at Alpinetrek.co.uk/contact/ so we can help you redeem your voucher for your purchase.
Best regards, Alpinetrek.co.uk
IF
Ian F.
St Albans
8 Jul 2023
Verified review
My Fjallraven cargo pants STILL have not been delivered by Evri. My order is now two weeks late. Also, you have not replied to my enquiries about why my order is so late. To improve and receive a better rating from me please contact Evri and ask them to complete the last stage in the delivery process.
Thank you - Ian Finlayson
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
8 Jul 2023
Verified review
My order has still not been delivered !!!
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
7 Jul 2023
Verified review
Absolutely awful. Never ever again will I place an order with this company. I am still waiting for a refund even though the goods I returned were received by them neatly 2 weeks ago. Excuse after excuse. DO JOT PLACE ANY ORDERS WITH THEM AND IF YOU DO GOOD LUCK WITH GETTING YOUR MONEY BACK IF YOU RETURN ITEMS!!!!!
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Answer by Alpinetrek.co.uk
28 Aug 2023
Thank you for the review.
We understand how unsettling this is and this should not be happening. You have already been in contact with our customer service team and from our latest information your money has been refunded. Please do contact us at Alpinetrek.co.uk/contact/ Bergfreunde.eu/contact/ if there are any difficulties left. We apologise for the inconvenience!
Best regards,
14 Jun 2023
Verified review
Still waiting for these after 2 weeks
Not great. Customer support has to answer the question
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
12 Jun 2023
Verified review
Terrible logistics - DO NOT SHOP HERE
8 days after the order and the products are still showing as 'being processed'... Absolutely no update from the company... Very disappointed. I think you need to question your logistics.
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
8 Jun 2023
Verified review
Purchased a patagonia top for over £100. Order complete and expected delivery for birthday present. Two days later I received a PayPal refund. No explanation No item. Still no communication from the company whatsoever. Bought sane item from cotswold outdoors delivered next day and cheaper. Don't waste your time and money
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Answer by Alpinetrek.co.uk
9 Jan 2024
Thank you for the review.
We apologize that the item is out of stock.
Unfortunately, there were only a few pieces left which
sold quickly. Your refund will be issued immediately.
If we can offer any further assistance please contact
us at Alpinetrek.co.uk/contact/
Bergfreunde.eu/contact/ . Best regards, Alpinetrek.co.uk
31 May 2023
Verified review
QuickDraws still haven’t arrived was told 7-9 working days but it’s been nearly 3 weeks
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
29 May 2023
Verified review
Shipping took ages and very poor customer support
Took ages to leave their facility and then was never received. Shipping times have been getting slower and slower and now apparently it just never arrives. Customer service was also very sub-par. They have finally opened an investigation into the missing parcel but everyone I spoke with (via email and phone) seemed complaicent and annoyed. I will never use Alpinetrek again. Really disappointing how far they've fallen.
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
27 May 2023
Verified review
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Answer by Alpinetrek.co.uk
28 Jul 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards, Alpinetrek.co.uk
22 May 2023
Verified review
Super slow delivery
Super, super, super slow delivery. Good prices, yes. But the trade off is that you will wait an ice-age for delivery. Do not order from here if you need your item quickly, these guys are actually a German retailer - not a UK retailer as their .co.uk domain name and English language website would suggest. Best avoided.
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk