Alpinetrek.co.uk

Reviews:

delivery is ridiculously long!!!!

Returned an item, fully tracked, yet Alpine trek are denying item received or refund despite tracking showing received. This isn’t the first time. Reply: I HAVE submitted the tracking and I have submitted a photo of the postal receipt.

Unable to cancel my order even though after 2 working days it hasn’t even been processed or shipped. I understand it’s a busy time of year, but to have nothing but lies and excuses then to have two employees hang up is a disgrace. Will never be ordering from Alpine Trek and would recommend that no one else attempts to order.

I ordered this sleeping bag which was advertised at £231 at the time of ordering it. It said delivery would be 8 to 10 days. 10 days past and no sleeping bag. I contacted alpinetrek to be told due to low stock my order was cancelled and i would be refunded. I went straight back on the website the same day and it was still in stock..but now for an increased price! This is one customer who feels completely let down !!! Extremely poor service!!!

Ok

I ordered some blue goggles 27th November which took 13 days to arrive. When I opened the package you had sent the wrong item, you had sent yellow ones. I have tried 6 times to phone but my calls keep getting cut off. I have sent an email but have had no response that makes any sense. It is now too late for you to send me the correct goggles before Christmas as your postage takes too long so I have requested a full refund for the incorrect item you sent out including refund of postage and also asked how I can send the incorrect item back also without having to pay postage as I don’t want to pay postage either way for an item I did not order. Very unhappy and frustrated with lack of customer service.

This has been by far and away the worst mail order experience I have ever had. Having ordered some walking shoes a message then appears saying the company is experiencing delays. If this was known in advance I would not have ordered!! Upon contacting the company five times I have been told that they would look into what is happening and promised they would get back to me but they haven’t. Alpine Trek have however been capable of processing my payment but can’t seem to process an order or refund. Have I been scammed? Please be wary!

I usually wear Size 6 trainers but these trainers were too tight and not comfortable for me, so I returned them after 2 days of my delivery, It’s been 15 days of returning my trainers but they said that they did not receive my return and did not refund my money. I am not happy with the service very poor customer service. Avoid.

I placed an order with AlpineTrek and received an order confirmation but they never took the payment. I emailed them a couple of days after the order was placed and asked where my order was. As I didn't receive a response and the payment hadnt gone through i purchased the items from another supplier. A few days after I received a response from Alpine Trek saying that they had finally processed the order and they took payment. I placed the order 27.11.23 and still have not received my order. Alpine Trek does not have prepaid returns so when the items finally arrive I will need to send them back. I would appreciate a prepaid returns label due to the poor service received and the long delay in processing the order as I ordered them from an alternative supplier who delivered within a day or two and no longer require the items. I did email a few times asking for the order to be cancelled as there was such a long delay but was told that this was not an option as the order had already been disptached. As i said I am still waiting for the goods to arrive

Infuriating return service.

Poor customer service. They replied to my query, after 8 days and with an answer that had nothing to do with my issue.

Selected, delivery time stated 6-9 working days, placed the order, then gets a message saying there are delays on shipping with no new delivery date. Feeling conned at the minute, hopefully I’ll get some feedback soon!!!

This is not a UK based business. Poor responses to problem resolution. They seem to be trying to avoid paying refund.

Haven’t received my item and haven’t had a reply to my email

Terrible customer service. 13 day wait for a pair of boots that in the end never came, lied to by telephone customer service rep being told I was issued a refund when I wasn't. Hung up on when calling back to ask about the imaginary refund (same employee). Emails directly to customer service also completely ignored. Awful, attitude and non existent support. Stark difference to all my experiences elsewhere.

Made an order for 2 Ortovox brand shirts for my wife…. 5 minutes after ordering- I sent a email requesting to change short sleeve to long sleeve…. Same size, same colors, or simply cancel my order and I would create a new order with the correct long sleeve shirts for my wife)!! I recieved a silly responce saying: Sorry but incredibly the department taking the order generated it extremely quick… and responded to me , No sorry, you may not ask for a long sleeve. So….. I’m glad this trusted shops had my back because I then ordered 2 long sleeve shirts and recieved them yesterday- today , I am still waiting for the original package- which I have not yet received or any communication from Alpinist UK store… then just yesterday , I recieved a message from Trusted Shops that finally- a promised FULL REFUND is on the way!!! So NO- I DO NOT RECOMMEND Alpinist uk

If you are offering. Sign up discount then include a field to actually enter it

3 days to reply and when you did it was for rating , which is painfully slow ,no updates , I sent item back 7 days ago

Still haven't received my order with no e-mail to let me know why. I feel like I've been forgotten about and am very disappointed with the service.

When ordering on their website, a pop up offered £5 off my first order if I signed up for the newsletter. I signed up, but did NOT get the £5 reduction.