Alpinetrek.co.uk Reviews:
1,759 reviews in the last 12 months50,376 total reviews
Excellent
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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
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Top negative review
1 Sept 2023
Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk
26 Feb 2024
Verified review
Said parcel dispatched. / weeks later their carrier service had failed to deliver and allegedly returned to sender. On contacting Alpinetrek they gave no explanation at all for this. Seemed really disinterested in tesolving
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16 Feb 2024
Verified review
Not received
Should have arrived last week stil not delivered
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4 Feb 2024
Verified review
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30 Jan 2024
Verified review
I ordered a pair of trousers. Evri were the courier. They were initially 'out for delivery' then they were held up because they were 'too big to deliver'. I contacted Support and they requested Evri to return the goods to them stating that they would make the refund when they arrived back. After 17 days of waiting (more than a month since placing my order) I have not received by refund. Why must I wait for you to receive the goods back?! process the refund.
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30 Jan 2024
Verified review
Displaying items they don't have in stock then having to get a refund
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25 Jan 2024
Verified review
Still awaiting refund.
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24 Jan 2024
Verified review
Slow delivery,lack of communication, poor delivery company
I purchased some boots from a co.uk website thinking it was shipped uk, it was not. Then o the site it said I think 4-6 days delivery. It was dispatched after 2 days then was told 4-6 days, the response time is slow ie. 4 days. The order was placed on the 10th of Jan....it is now the 24th and still not had them....have been contacting the delivery company due lack of communication from alpine and
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18 Jan 2024
Verified review
We haven’t received our items….i had a…
We haven’t received our items….i had a bad feeling about this company …i am handing over to my credit card dispute team.
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Answer by Alpinetrek.co.uk
19 Jan 2024
Hello and thank you for your review!
We are very sorry that your parcel went missing!
As i can see, our customer service is already working on a soulution for your problem.
Best regards, Alpinetrek.co.uk
16 Jan 2024
Verified review
Awful customer service
Asked about a return I've sent back with proof of delivery & they used every excuse not to refund & now not replying to emails
Would not recommend or ever use again
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Answer by Alpinetrek.co.uk
18 Jan 2024
Hello and thank you for your review!
As we can see you already found an solution with our customer service. We are very happy that everything is taken care of now!
Best regards, Alpinetrek.co.uk
15 Jan 2024
Verified review
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Answer by Alpinetrek.co.uk
18 Jan 2024
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
15 Jan 2024
Verified review
Non existent returns
Avoid at all costs
Posted a return waited over 3 weeks nothing provided there postage receipt & royal mail tracking stating delivered
Saying can't issue refund as no receipt for delivery even though tracking states delivered, absolute joke customer services
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Answer by Alpinetrek.co.uk
18 Jan 2024
Hello and thank you for your review!
As we can see you already found an solution with our customer service. We are very happy that everything is taken care of now!
Best regards, Alpinetrek.co.uk
7 Jan 2024
Verified review
I placed order on 12 Dec 2023. So far, nothing received. Not even a notification. Is this a scam?
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your review!
As i can see we sent you an Email on 19th of December, in which we clarified why your order was cancelled.
We didnt recieve an answer, but we hope it did reach you and you were able to read it.
Best regards, Alpinetrek.co.uk
28 Dec 2023
Verified review
Already communicated on poor service by e mail, not specifically answered!
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
We are very sorry for the inconvenience. Due to christmas, we were not able to answer every email in time. We are constantly working to improve ourselves and ask for your understanding.
Best regards, Alpinetrek.co.uk
23 Dec 2023
Verified review
The item has not turned up
Would never use again
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
As we can see there was no problem wiht our parcel while we processd it, so we shipped it. We hope it did arrive by now and apologize for any inconvenience.
Best regards, Alpinetrek.co.uk
21 Dec 2023
Verified review
Communication appaling 4 days to reply.
Postage not a lot better, sorry youv’e lost my custom
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your review!
Unfortunatly there was a higher volume of orders in Christmas time, which caused our service to be a little slower than usual. We are very sorry for the inconvenience.
Best regards, Alpinetrek.co.uk
21 Dec 2023
Verified review
Nothing recieved, not contactable.
Made an order for 1 pair of boots and 1 pair of socks 12 days ago, the courier hasnt received the parcel, I have had no response from their email contact, their phone contact hangs up on each try. I'm not able to cancel the order. Therefore I am down nearly £200 with nothing to show for it. Not great business in my opinion.
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello an thank you for your feedback!
As we can see our customer service did answer your email. Nevertheless we want to apologize for the inconvenience. Please contact us again if you need any more help.
Best regards, Alpinetrek.co.uk
19 Dec 2023
Verified review
Fail to send voucher
Send the discount vouchers that you blatantly advertise, on your website for signing up to your newsletter. Won't use again...
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Answer by Alpinetrek.co.uk
19 Jan 2024
Thank you for the review. We understand how unsettling this is and this should not be happening. You have already been in contact with our customer service team and they have offered a solution for you. We appreciate your patience and understanding. Please do contact us at Alpinetrek.co.uk/contact/ if you have further questions. Best regards,
Alpinetrek.co.uk
18 Dec 2023
Verified review
Absolutely useless. I placed an order on 27 November. 10 days later, I chased the company to ask where it was. It was then posted. 10 days later, I chased again to ask where it was. The company emailed me to say they had cancelled the order and would refund my money; they blamed delivery issues, but then the obvious thing to do would have been to email me and resend the package.
As far as I am concerned, the company has used my money for 20 days as free banking and messed up my Christmas presents.
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Answer by Alpinetrek.co.uk
9 Jan 2024
Unfortunately, a technical mistake occured during the
shipping of your order and your parcel couldn’t be shipped.
We apologize for not being able to deliver your
parcel and fully appreciate how disappointing this is.
Meanwhile a refund has been issued. If you require any
further information or assistance, do not hesitate to
contact our customer service at Alpinetrek.co.uk/contact/
Bergfreunde.eu/contact/ .
Kind regards, Alpinetrek.co.uk
NS
Nigel S.
Cambridge
15 Dec 2023
Verified review
I’ve always been very happy with Alpinetrek but they now use Evri as carrier and they are hopeless. I had to wait 2 weeks for the package, as Evri couldn’t be bothered to bring it round. If you go to a professional carrier, I’ll be back.
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Answer by Alpinetrek.co.uk
16 Dec 2023
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service! We are always working to improve, but currently we can only offer the service with Evri. We're happy to see that you finally received your parcel. We're sorry for the inconvenience!
Best regards,
Alpinetrek.co.uk
15 Dec 2023
Verified review
Advise before cheque out if the i term is not in stock
Be clear you would have more returning customers
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Answer by Alpinetrek.co.uk
16 Dec 2023
Thank you for your review.
An error must have occurred here, we understand how annoying this situation is and we apologise for that. We can see you have already contacted our colleagues in customer service and they are now working on a solution. We appreciate your patience and understanding.
Best regards,
Alpinetrek.co.uk