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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Everything as expected.
It just took a lot of time to go from ordered to in transit.
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17 Oct 2023
Verified review
Just to be a little quicker with delivery
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16 Oct 2023
Verified review
They provide authentic name brand items at a good discounted price. will use them again.
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15 Oct 2023
Verified review
Excellent product … read the small…
Excellent product … read the small print as takes a little while for the item to reach the delivery co who you can track your parcel with . Still came within timeframe though
Price is fantastic, service is fantastic but courier service is shockingly slow.
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10 Oct 2023
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8 Oct 2023
Verified review
Good detailed description of item, and efficient sizing guide (hiking boots) Free delivery, and very easy and reasonable returns costing makes for confidence when buying online.
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8 Oct 2023
Verified review
VERY EASY TO ORDER
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3 Oct 2023
Verified review
Good range of Scarpa shoes/boots
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3 Oct 2023
Verified review
Really nice site and easy to navigate - but could do with more product information
Really nice site and easy to navigate - but there is very little product information. Did a compare and contrast with info on other sites to work out whether it was what I was after. Really only ordered with you because you happened to be cheaper.
Have not as yet received my order email after several hours
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16 Sept 2023
Verified review
So far, so good
Simple, straightforward, no messing!
Just hope it arrives in the timescale promised.
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15 Sept 2023
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9 Sept 2023
Verified review
Problems, satisfactory resolution
Ordered a pack of 6 quickdraws and a carabiner. Box was undamaged, but one of the quickdraws was missing. Support offered a 25% refund on the six pack. Will happily use alpinetrek again
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