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cosyowl.comReviews

: 3,829Excellent

4.79

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certified since: 28/05/2019
updated on: 26/06/2022
cosyowl.com is checked and certified according to the Trusted Shops quality criteria
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certified since: 28/05/2019
updated on: 26/06/2022
cosyowl.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At cosyowl.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for cosyowl.com

982 verified reviews in the last 12 months

3,829 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago 
I would like A better description of the various waxes, best for candles, best for containers, best for wax melts, etc, a more precise description for different wicks and why to choose a particular type/size? The shop has a great selection of accessories to help make you candles in the home or business, jugs to pour the hot wax etc, all the jugs should have a sharp spout so pouring can be easier and more precise, instead of spilling down the front of the jugs and going all over the sides and floors? Even by putting in the jug small amounts some jugs will spill but jugs with a sharp spout won't do this! Some jugs are like milk jugs good quality but really not designed for hot wax pouring? Most of these are not on this site so make sure you go for the sharper spout for hot wax pouring? It would be nice to see all the various waxes in one place, ie soy for containers, candles, wax melts under soy? Beeswax candles, containers, melts under one heading beeswax? Parrafin wax similar! parafin/soy mixture for candles, containers, melts etc so there all in an individual place and not all mixed up together? Temperatures etc listed as melt points and what's best for what? Paraffin wax gives off some unsavoury byproducts not good for the environment? So why are we using it? So more information is helpful, overall the site/shop is pretty good but could be improved The scents are good for me in the 100ml boxes but I've noticed not all the boxes have the name of what the contents are? These that do are emblazoned nicely those that are carry a small label with print so small you can barly see what the contents are without opening the box each time? So labeling could be improved or the boxes clearly labels with its contents,
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the most relevant critical review


6 months ago
I ordered online and as I live fairly local opted to collect from store oils for my Granddaughters Xmas present, the confirmation email clearly stated open till 5, I arrived at 4, the whole building is locked up for Christmas and every number you call is straight to answerphone. I send an email to CosyOwl the auto response is that they’re closed for Christmas, fair enough but why not put that on the order confirmation or when you place the order so you can make an informed choice if you’re happy to wait. I still await a response and still do not have my order.
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Reviews for cosyowl.com

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 Verified review
24 days ago
Rapide et magnifique merci
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 Verified review
21 days ago
Good quick service
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Answer by cosyowl.com
18 days ago
Thanks so much for sharing your experience with us. We hope to see you again soon.
 Verified review
24 days ago
Perfect delivery
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 Verified review
Yesterday
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 Verified review
7 days ago
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 Verified review
4 days ago
The products from this company are excellent however the postage to Northern Ireland (which is part of the UK) is extortionate. Royal mail charge the same delivery rates to NI as to other parts of the UK.
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 Verified review
1 month ago
Products are ok and service was quick but £17.99 for standard shipping for something that came by royal mail tracked 48 at a cost of under a fiver is far too much. Needs looked at.
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Answer by cosyowl.com
1 month ago
Thank you for your review and you're quite right, this does need looking into. £17.99 is our courier charge to locations deemed 'Highlands & Islands' and so your goods certainly should not then have been sent via Royal Mail! I will investigate the matter and be in touch shortly.
 Verified review
1 month ago
Have bought before many times and never been let down. These wicks are great. What I also like about the website is that you cannot go wrong because you only need the size of your container to get the correct size of wick which is something you don't get on a lot of other sites selling wicks
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Answer by cosyowl.com
1 month ago
We are incredibly grateful that you took the time out to leave us a 5-Star review.
 Verified review
1 month ago
Amazing. I bought it for my son as a bday present. He loves it saying a smells better than Joe Malone. Lovely and strong. He will be buying more and I will be buying for myself. Qick delivery
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Answer by cosyowl.com
1 month ago
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
 Verified review
2 months ago 
I have been a customer of Cosy Owl for a few years now. Delivery is always prompt and very well packed. Wax is of high quality and fragrance are excellent and have never failed me.
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Answer by cosyowl.com
1 month ago
Thanks so much for sharing your experience with us. We hope to see you again soon.
 Verified review
2 months ago
Cosy Owl have been excellent! Speedy delivery,customer service is brilliant and very helpful and polite. Have already made a second purchase and will use them regularly now
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Answer by cosyowl.com
1 month ago
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us.
 Verified review
1 month ago
There was a delivery issue but customer service responded promptly and sent a replacement. I would 100% order again. The hot throw from the fragrance oil is amazing.
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Answer by cosyowl.com
1 month ago
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shopping experience
 Verified review
2 months ago
Great product choice and service. Very happy with the availability and the speed of delivery also. The products arrive well packaged and free from damage.
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Answer by cosyowl.com
1 month ago
We are thrilled to receive such great rating, thank you.
 Verified review
1 month ago
Excellent customer service support on products for candle making. Received my items super quick and the fragrance oils are amazing. Thank you Cosyowl
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Answer by cosyowl.com
1 month ago
We are thrilled to receive such great rating, thank you.
 Verified review
2 months ago 
Good materials for professional candle making, wholesale prices and responsive Customer Serice. Quick shipping also for Europe :-)
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Answer by cosyowl.com
1 month ago
Thank you for sharing this great review about our shop! We are thrilled that you enjoyed your experience.
 Verified review
1 month ago
The delivery time was perfect, the packaging too, nothing was damaged. Can't wait to try all the things I bought.
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 Verified review
2 months ago
Great products and excellent customer service.
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Answer by cosyowl.com
1 month ago
Thank you for your review. The entire team really appreciate it.
 Verified review
1 month ago
I love the Cosy FO's. Quality ia definitely top notch. Really glad I found your site.
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Answer by cosyowl.com
1 month ago
Thank you so much for taking the time to leave us this amazing review
 Verified review
2 months ago 
This batch of creed oil is not as strong as previous ones, but it still smells good.
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Answer by cosyowl.com
1 month ago
Thank you for leaving us a your review! Your feedback helps us to improve service and products for everyone.
 Verified review
1 month ago
Excellent products and prices, also great choice. Never use anywhere else.
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