Review summary
Customers consistently praise the quality of the fragrances, waxes, and other supplies, often considering them superior to competitors. Many are highly satisfied with the scent and effectiveness of the fragrance oils, and the fast, reliable delivery is generally appreciated. The wide range of products and options makes it easy for customers to find everything needed for candle making. Additionally, the website is found to be easy to navigate and use, and packaging is typically secure and effective. Customer service is frequently described as helpful, friendly, and responsive. Some customers note inconsistency in the strength of fragrance oils. A minority report delivery delays and high shipping costs. While packaging is usually effective, there have been occasional issues with broken or oversized packaging. A few customers felt customer service could be more attentive or faster.
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