Certificate for reserved.com/gb

No. X6CEC2419C65B584360A043278B67C126
 

Approved on
01/09/2017
Valid until
31/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for reserved.com/gb



Good

3.97/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 149 Trusted Shops reviews collected since 09/08/2017.
Since registration, a total of 149 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
24/02/2018
Date of order
17/02/2018
24/02/2018
The young lady that helped me was very friendly , great store great customer service and my jacket is perfect I will definitely shop there again
Colin Vassell
5.00
Excellent

Date of publication
24/02/2018
Date of order
17/02/2018
24/02/2018
Great service, fast delivery, as described
5.00
Excellent

Date of publication
24/02/2018
Date of order
16/02/2018
24/02/2018
Great value for money prompt delivery
5.00
Excellent

Date of publication
23/02/2018
Date of order
16/02/2018
23/02/2018
Very prompt delivery and goods as advertised on internet
5.00
Excellent

Date of publication
20/02/2018
Date of order
28/01/2018
20/02/2018
All good
5.00
Excellent

Date of publication
13/02/2018
Date of order
06/02/2018
13/02/2018
Quick delivery, great quality for a little money, looks great
5.00
Excellent

Date of publication
12/02/2018
Date of order
30/12/2017
12/02/2018
fast delivery and good value
5.00
Excellent

Date of publication
11/02/2018
Date of order
04/02/2018
11/02/2018
I purchased two tops which were reasonably priced and good value.
The site is very easy to access, the goods were well packaged and delivery was fast.
4.67
Excellent

Date of publication
09/02/2018
Date of order
13/01/2018
09/02/2018
It has been 5 weeks since I placed my order and it still has not arrived.
1.00
Very Poor

Date of publication
08/02/2018
Date of order
15/01/2018
08/02/2018
Good experience and liked the product. Good value
4.67
Excellent

Date of publication
02/02/2018
Date of order
25/01/2018
02/02/2018
Everything went a smooth as possible, ordered and was delivered within a couple of days. Thanks
5.00
Excellent

Date of publication
01/02/2018
Date of order
25/01/2018
01/02/2018
EXCELLENT
5.00
Excellent

Date of publication
01/02/2018
Date of order
09/01/2018
01/02/2018
Very pleased with service. Product is very good quality and value for money.
5.00
Excellent

Date of publication
31/01/2018
Date of order
24/01/2018
31/01/2018
Excellent
5.00
Excellent

Date of publication
31/01/2018
Date of order
05/01/2018
31/01/2018
Zamowienie dostarczono w terminie, towar w porzadku.
4.00
Good

Date of publication
31/01/2018
Date of order
07/01/2018
31/01/2018
Zamowienie dostarczono w otwartej paczce, ktora dodoatkow byla uszkodzona. Towar w porzadku.
3.33
Fair

Date of publication
29/01/2018
Date of order
20/01/2018
29/01/2018
I have not yet received the order I placed. I have contacted Hermes (courier) and they have asked me to contact Reserved and I have done this as well and no news. I am running out of patience...
1.00
Very Poor

Date of publication
28/01/2018
Date of order
23/01/2018
28/01/2018
Lubie
5.00
Excellent

Date of publication
28/01/2018
Date of order
05/01/2018
28/01/2018
Super
5.00
Excellent

Date of publication
28/01/2018
Date of order
05/01/2018
28/01/2018
Lubie Reserved I wiekszosc rzeczy ktore oferuje :)
5.00
Excellent

Date of publication
28/01/2018
Date of order
06/12/2017
28/01/2018
excellent service
5.00
Excellent

Date of publication
28/01/2018
Date of order
20/01/2018
28/01/2018
Prompt delivery and items as described.
5.00
Excellent

Date of publication
26/01/2018
Date of order
09/01/2018
26/01/2018
very good
5.00
Excellent

Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
Great quilting for low price nice designs
5.00
Excellent

Date of publication
19/01/2018
Date of order
26/12/2017
19/01/2018
Really good quality clothes, really good prices and quick delivery. Will definitely be shopping here again.
5.00
Excellent

Date of publication
18/01/2018
Date of order
26/12/2017
18/01/2018
I returned my oder via Reserved's courier system on 03/01/18 and am yet to receive my refund. I filled out their online contact form about this issue on 12/01/18 and am yet to receive a response. I emailed their customer service address on 16/01/18 and, surprise surprise, am yet to receive a response.
Awful shopping experience.
1.67
Poor

Date of publication
17/01/2018
Date of order
25/12/2017
17/01/2018
Never again, two orders two not received, still wait on the refund, tragedy inc. Comedy,
1.00
Very Poor

Date of publication
16/01/2018
Date of order
06/01/2018
16/01/2018
5 star
5.00
Excellent

Date of publication
16/01/2018
Date of order
25/12/2017
16/01/2018
the delivery time is way too long, the quality of the clothes and customer service are good.
4.33
Good

Date of publication
15/01/2018
Date of order
08/01/2018
15/01/2018
I am very pleased with everything , emails let me know what was happening and happy with parcel thank you
5.00
Excellent

Date of publication
14/01/2018
Date of order
07/01/2018
14/01/2018
Excellant company great service no issues
Products different to the regular high street shops.
5.00
Excellent

Date of publication
14/01/2018
Date of order
07/01/2018
14/01/2018
Great shop and the P&P is free so this is a bonus. :)

The only trouble was the box was damaged when it was delivered but this has nothing to do with Reserve but the delivery company. The items are well made and good quality.
4.67
Excellent

Date of publication
14/01/2018
Date of order
07/01/2018
14/01/2018
Came across this company looking for clothes for myself but their baby range is excellent. I will be visiting often.
5.00
Excellent

Date of publication
13/01/2018
Date of order
06/01/2018
13/01/2018
Very pleased with the purchase.
5.00
Excellent

Date of publication
13/01/2018
Date of order
31/12/2017
13/01/2018
Items arrived in time, and very good quality - happy
5.00
Excellent

Date of publication
12/01/2018
Date of order
05/01/2018
12/01/2018
2nd time I've ordered, first time, waiting 4 weeks then delivered to wrong address, customer serivces tooks day to respond to email, no response until I complained. I've given them benefit of the doubt reordered I'm now on day 4 and still waiting for the order. They have a pretty bad system.
1.00
Very Poor

Date of publication
09/01/2018
Date of order
26/12/2017
09/01/2018
All good
4.00
Good

Date of publication
08/01/2018
Date of order
01/01/2018
08/01/2018
Good shop with an okay quality
3.67
Good

Date of publication
07/01/2018
Date of order
31/12/2017
07/01/2018
Excellent product. The sizing is true to fit
5.00
Excellent

Date of publication
04/01/2018
Date of order
28/12/2017
04/01/2018
Delivery in under a week, missing one item from the order that I paid for. Unable to complete a return form due to a mistake on the website. I wrote to customer service on Monday and still no response (it’s Thursday evening). Clothes however are pretty and well made
2.33
Poor

reserved.com/gb

reserved.com/gb was certified by Trusted Shops on 01/09/2017.

Contact
The Lexicon, 10-12 Mount Street
M2 5NT Manchester
United Kingdom
pflis@lpp.com.pl
reserved.com/gb

Owner
LPP Reserved UK LTD
The Lexicon, 10-12 Mount Street
M2 5NT Manchester
United Kingdom
Trade register
Companies House 09826314
Authorized representative
Lutkiewicz, Przemyslaw
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with reserved.com/gb in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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