Certificate for reserved.com/gb

No. X6CEC2419C65B584360A043278B67C126
 

Approved on
01/09/2017
Valid until
31/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for reserved.com/gb



Good

3.94/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 87 Trusted Shops reviews collected since 09/08/2017.
Since registration, a total of 87 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
The clothes are lovely but the service is awful
3.00
Fair

Dreadful service - the inability to track your order or return is poor. Customer service centre does not respond to email and poor or incorrect information when you do get through
1.67
Poor

Very Happy Recommend
5.00
Excellent

Order placed on 24th November 2017 and I received an email informing me that parcel would be delivered to your Oxford Sreet shop in 2-6 working days. Since the I have been given no further information. As so much time had passed I went to the shop yesterday 7/12/17 to enquire and was informed that the delivery had not yet been received and they did not know when it would arrive. Apalling service.
1.00
Very Poor

Absolutely appalling.
First order never even acknowledged & subsequently refunded.
2nd order click & collect placed on 01/12/17 - have heard nothing.
If it arrives next week I will not be able to collect it until 23/12/17 at the earliest.
Email help customer service wait for over one week still no response & subsequently for a very unsatisfactory response.
Help 0800 no never answered,
1.00
Very Poor

Very convenient and reliable service. Highly recommended
5.00
Excellent

Everything went smoothly and I received my order within a few days.
5.00
Excellent

GOOD
5.00
Excellent

none
1.00
Very Poor

Good
5.00
Excellent

I don't know the goods quality because they lost my first order, after refund I ordered again the same products and I still didn't get it. They sent me an e-mail what said my parcel is in the store but when I went there it wasn't, The system says it's there. They have no idea where is it. I won't recommend to anybody using online order.
1.00
Very Poor

I won’t recommend, they cancelled my order twice. In mail message they didn’t write any reason. When I asked their customer service they didn’t aswer. Facebook team says that they cancelled whole order (about 7 things) because one of the items was out of stock. Offered me discount for the next order( the same as for the newsletter ).Totally useless customer service. Very unhappy.
1.33
Very Poor

I recommended reserved , fast delivery, beautiful clothes .
5.00
Excellent

I was very impressed with the delivery time and quality of clothing
5.00
Excellent

No confirmation/order number of my order no estimated delivery time.

I had to call your customer service to get the above Information.
1.00
Very Poor

Excellent.
5.00
Excellent

Very good service
5.00
Excellent

Goods came on time and in good condition with recyclable packaging
5.00
Excellent

Items lost by courier. Company took 2 weeks to respond to emails and hung up 5 times on the phone. Overall poor service
1.67
Poor

i waited a week to find out my item had been lost. I re-ordered to only then the courier failing to use his initiative and deliver the package to my neighbor if no one had been home, but that would make sense if no one was actually home. I was home waiting for the courier to deliver. I then waited 2 more days for my delivery and the box was ripped open from the top by about 10CM.
1.67
Poor

Great service and good quality clothes.
5.00
Excellent

Everything was great except one - you can’t check where is the parcel
4.33
Good

I have made 2 separate orders. The 1st was cancelled for some unexplained reason that I was not informed about. The 2nd order was not delivered because the driver mixed up the delivery and the parcel was sent back to the depot. Therefore I can't comment on goods as I didn't receive them and I am very reluctant to order from this site again.
2.00
Poor

Very good.
5.00
Excellent

exelent
5.00
Excellent

Excellent
5.00
Excellent

Got a message when my order was sent, however, I had to call and email customer service to find more information about it because the website won't provide you with that. Got an answer that they don't have tracking information. How is that possible? Ordered on Monday, my package was delivered SATURDAY evening, later than expected and informed. Poor customer service - takes a while to reply.
3.00
Fair

Great product
5.00
Excellent

The Hermes tracking system showed an attempt was made to deliver my goods but there was no note left in my letter box. On the second occasion, again no one uses my door bell or intercoms. The goods were received but the packaging and box were topped although the goods are in good condition. I have had products delivered by other retailers using Hermes and everytime I’ve received the same poor serv
3.33
Fair

Arrived on time very good.
5.00
Excellent

Good quality of goods, reasonable prices. Trustworthy service. I am going to use it again in the future.
4.00
Good

I’ve had mixed experiences ordering with reserved.com. My first two orders were cancelled over 1 week after ordering and I had to do call customer services to find out what was happening. My 2nd orders did arrive but despite 2-4 day delivery window, still took 1+ week to arrive. I’m happy with my goods, but the speed of delivery and communication really needs improvement.
3.33
Fair

The order arrived in a very battered state but this would be down to the Courier.
Two items are perfect and keepers. Of the tshirts one was not the design I ordered and all three are very tight so will be going back once I can figure out the returns s policy.
Overall quality of all items was good and colours true to website
3.00
Fair

Great quality of the products, perfect fit and in time delivery.
5.00
Excellent

The order was later than the 2-4 working days, no email when dispatched, no email to let me know it’s going to be late... otherwise I love what I ordered.
2.33
Poor

Great shop and great service
5.00
Excellent

Speedy posting
5.00
Excellent

Just letting you that I’m still awaiting refund for the item I returned. Please advise
5.00
Excellent

All item arrived safely and the cloths are lovely . Happy with my purchase
5.00
Excellent

Great jacket Love it
5.00
Excellent

reserved.com/gb

reserved.com/gb was certified by Trusted Shops on 01/09/2017.

Contact
The Lexicon, 10-12 Mount Street
M2 5NT Manchester
United Kingdom
pflis@lpp.com.pl
reserved.com/gb

Owner
LPP Reserved UK LTD
The Lexicon, 10-12 Mount Street
M2 5NT Manchester
United Kingdom
Trade register
Companies House 09826314
Authorized representative
Lutkiewicz, Przemyslaw
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with reserved.com/gb in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.