Certificate for reserved.com/gb

No. X6CEC2419C65B584360A043278B67C126
 

Approved on
01/09/2017
Valid until
31/08/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for reserved.com/gb



Excellent

4.58/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,128 Trusted Shops reviews collected in the last 12 months.
In total, reserved.com/gb has already collected 2,438 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/09/2019
Date of order
11/09/2019
18/09/2019
I'm a new customer to this site and I can honestly say I'm really happy with the delivery service,returns and the goods themselves. Happy happy
5.00
Excellent

Date of publication
18/09/2019
Date of order
11/09/2019
18/09/2019
reply from customer inquiry was fast and collection was simple and easy to do
5.00
Excellent

Date of publication
18/09/2019
Date of order
11/09/2019
18/09/2019
Good product , excellent service and good quality + excellent price
5.00
Excellent

Date of publication
17/09/2019
Date of order
10/09/2019
17/09/2019
Great service throughout.
The dress I ordered for my Daughters birthday was delivered within 4 days, 2 of which were Saturday and Sunday (standard delivery) the dress is beautiful quality as is the fit.
Extremely impressed
5.00
Excellent

Date of publication
17/09/2019
Date of order
10/09/2019
17/09/2019
Great faux leather dress, good quality, price and fit. As seen on the morning show. Love it. Highly recommend Reserved for Style, variety and fashion.
5.00
Excellent

Date of publication
17/09/2019
Date of order
09/09/2019
17/09/2019
I love the clothes. Designs you don't see anywhere else. Love it
5.00
Excellent

Date of publication
17/09/2019
Date of order
10/09/2019
17/09/2019
Arrived in unsealed box with garments spilling out. No delivery note etc although it may have been lost in transit. Poor quality fabric, very itchy. Poor customer service, returns are a nightmare Still waiting for them to send a return label. Will never shop with them again.
1.00
Very Poor

Date of publication
17/09/2019
Date of order
10/09/2019
17/09/2019
Quick dispatch and quality items
5.00
Excellent

Date of publication
17/09/2019
Date of order
10/09/2019
17/09/2019
Brilliant Fast delivery and fantastic customer service when returning items
5.00
Excellent

Date of publication
17/09/2019
Date of order
09/09/2019
17/09/2019
Most of the profucts I received were good quality. Well packaged in recycled box although a little heavy to return 1 item? So far so good will continue to use if style/quality continues. Good competition fir Zara
4.00
Good

Date of publication
17/09/2019
Date of order
10/09/2019
17/09/2019
Fantastic brand
5.00
Excellent

Date of publication
16/09/2019
Date of order
09/09/2019
16/09/2019
Extremely fast delivery, great packaging 5/5
5.00
Excellent

Date of publication
16/09/2019
Date of order
08/09/2019
16/09/2019
I have tried to submit a returns however still haven't heard back anything which is not very good.
3.33
Fair

Date of publication
15/09/2019
Date of order
08/09/2019
15/09/2019
Delivery on time, clothes exactly like on the picture
4.67
Excellent

Date of publication
15/09/2019
Date of order
07/09/2019
15/09/2019
Clothes are good quality at a good price
5.00
Excellent

Date of publication
15/09/2019
Date of order
07/09/2019
15/09/2019
poor castomer service
3.67
Good

Date of publication
14/09/2019
Date of order
25/08/2019
14/09/2019
The quality is far above Zara, and the sizing is realistic. A lot of the items are actually made in the EU, which is refreshing to see I shop mostly at the Reserved store, but the online service is great too.
5.00
Excellent

Date of publication
14/09/2019
Date of order
06/09/2019
14/09/2019
Delighted with my purchases. No plastic included- recycling cardboard- excellent idea. Delivered exactly on time as informed. Couldn’t be more pleased and i’ve another order already placed.
5.00
Excellent

Date of publication
14/09/2019
Date of order
06/09/2019
14/09/2019
favourite one
5.00
Excellent

Date of publication
14/09/2019
Date of order
06/09/2019
14/09/2019
Impressive service
5.00
Excellent

Date of publication
13/09/2019
Date of order
06/09/2019
13/09/2019
Hassle free and great item. Would definitely shop again.
5.00
Excellent

Date of publication
13/09/2019
Date of order
06/09/2019
13/09/2019
No plastic anywhere. Only shop that does this. Fab, thank you
4.33
Good

Date of publication
13/09/2019
Date of order
06/09/2019
13/09/2019
Had to exchange jacket to smaller size. Size 10 was way too big and that is my usual size.
4.33
Good

Date of publication
13/09/2019
Date of order
06/09/2019
13/09/2019
Beautiful clothing at reasonable prices. Excellent quality
5.00
Excellent

Date of publication
12/09/2019
Date of order
05/09/2019
12/09/2019
Very nice dress and good size
5.00
Excellent

Date of publication
11/09/2019
Date of order
04/09/2019
11/09/2019
I tried trousers in store so I knew what to expect. Top tends to crease and generous in size.
I used a discount code which I found confusing.They split discount value and deduct from items you purchased eg instead of 20 they would show 18 not showing the original price so might look very confusing. Customer services explained it and were prompt to reply.
4.33
Good

Date of publication
11/09/2019
Date of order
01/09/2019
11/09/2019
Excellent
5.00
Excellent

Date of publication
10/09/2019
Date of order
03/09/2019
10/09/2019
Happy with the item :)
5.00
Excellent

Date of publication
10/09/2019
Date of order
03/09/2019
10/09/2019
Perfect
5.00
Excellent

Date of publication
10/09/2019
Date of order
02/09/2019
10/09/2019
Very pleased with what I bought. The material is lovely and well made. It looked exactly as in the picture and true to size.
5.00
Excellent

Date of publication
09/09/2019
Date of order
30/08/2019
09/09/2019
Shopping experience was great, delivery on time, packaging was eco friendly without any plastic. Happy with quality of clothes, colours and size is true size. Will be coming back.
5.00
Excellent

Date of publication
07/09/2019
Date of order
31/08/2019
07/09/2019
Great product but very slow delivery.
3.33
Fair

Date of publication
07/09/2019
Date of order
28/08/2019
07/09/2019
Had to try numerous times to pay for the order. Ridiculous delivery service with DPD - terrible communication and complaint still ongoing. Clothes seem nice but box was too small for the products so the clothes were spilling out of it. First-time customer will be last-time customer.
1.67
Poor

Date of publication
07/09/2019
Date of order
29/08/2019
07/09/2019
Loved the skirt but unfortunately too small.
Next time I will order up a size. Had to return.
5.00
Excellent

Date of publication
07/09/2019
Date of order
31/08/2019
07/09/2019
High quality and design. Super happy with my purchase
5.00
Excellent

Date of publication
06/09/2019
Date of order
30/08/2019
06/09/2019
V. Good quality.
5.00
Excellent

Date of publication
06/09/2019
Date of order
30/08/2019
06/09/2019
Great website good prices lovely wuality
5.00
Excellent

Date of publication
06/09/2019
Date of order
29/08/2019
06/09/2019
Very good
3.67
Good

Date of publication
06/09/2019
Date of order
29/08/2019
06/09/2019
Lovely jacket, excellent prompt delivery. Jacket was expertly packaged.
5.00
Excellent

Date of publication
05/09/2019
Date of order
29/08/2019
05/09/2019
Easy to use web site & excellent speedy delivery
5.00
Excellent

reserved.com/gb

reserved.com/gb was certified by Trusted Shops on 01/09/2017.

Contact
3rd Floor, 1 Ashley Road
WA14 2DT Altrincham
United Kingdom
pflis@lpp.com.pl
reserved.com/gb
Owner
LPP Reserved UK LTD
3rd Floor, 1 Ashley Road
WA14 2DT Altrincham
United Kingdom
Trade register
Companies House 09826314
Authorized representative
Lutkiewicz, Przemyslaw
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with reserved.com/gb in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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