Certificate for reserved.com/gb

No. X6CEC2419C65B584360A043278B67C126
 

Approved on
01/09/2017
Valid until
31/08/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for reserved.com/gb



Good

4.33/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 40 Trusted Shops reviews collected since 09/08/2017.
Since registration, a total of 40 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Waited about 10 days for delivery and had to contact customerservices to find out where it was and in the meantime one of the items were no longer in stock the items when they did arrive where very good value for money
2.67
Fair

If I could give zero, I would. My order still has not come and its been more than two weeks. Customer service is impossible to reach the line just goes dead after 5 minutes and they end it after that. Very unprofessional not just online but in store as well.
1.00
Very Poor

All perfect, beautiful shirt
5.00
Excellent

Prompt delivery, beautifully packaged. Garments are excellent value for money. Will definitely shop there again.
5.00
Excellent

Everything I expected..
5.00
Excellent

Sizing of goods very poor. Goods returned but had to be at my own expense as was required to print off a returns label and I don't have a printer. Telephone customer service was poor , more or less said it was my hard luck but ventually said I could return but would have to pay. Bettter than being stuck with the garments. Have had notification that refund will be done but could take 30 days. What
2.67
Fair

Very pleased with purchase and arrived quickly. Would order from them again.
5.00
Excellent

All good
5.00
Excellent

Perfect place to shop
5.00
Excellent

Superb shop - would recommend
5.00
Excellent

Great service :)
5.00
Excellent

My delivery took a while. Items were sent on Sunday evening, goods delivered on Wednesday.
Also sizing of some clothes seems very tiny.
4.00
Good

Great product but website poor. Couldn't get the 10 discount when ordering and since the stock was low I had no choice but to purchase at full price. Customer service offered me a 10 on my next order within a week or so. I should have been given the discount as a refund in fact compensated for my inconvenience. Even the customer service phone line was down. I tried 8 or 9 times. hard work
3.67
Good

The delivery was really fast, packaged very well and good quality.
5.00
Excellent

Great online shop, good products, website is user friendly, modern and pleasant to use. It will be nice if they did local pickup like collect+ Hopefully they will expand their shops so that I can visit.
5.00
Excellent

thank you for excellent service
5.00
Excellent

Although the products and prices are grwat the return service needs to be improved. So the return label should be included in the delivery and i can drop off in my own time rather than wait for a delivery van all day which isn't great for working people.
5.00
Excellent

Very good service, quick delivery, great quality
5.00
Excellent

Great quality
5.00
Excellent

Very good service. I am happy to use it again.
5.00
Excellent

First time I have used Reserved and there are some gorgeous items The delivery was really fast, packaged very well and good quality. Lovely buying experience
5.00
Excellent

I did try and return some items but I have found this extremely difficult. They will only accept courier service but as a working parent I am unable to wait in a whole day for a courier This returns service should be made easier
4.67
Excellent

Great price. Product is good-valued. Thanks for the guarantee.
4.00
Good

Arrived on time, nicely packaged. Daughter very happy with her 2 sweatshirts. Thank you.
5.00
Excellent

The t shirt is fine.
The shirt is poorly made and I believe had been a return or often tried on.
Very disappointed.
3.00
Fair

The clothes are nice, the delivery was good. The only think I would say is better photos. I order a Tshirt which has writing on it I was unaware of. I don't mind it, it actually makes it better, but I would understand why some people wouldn't be as happy about this.
5.00
Excellent

Great as expected
5.00
Excellent

Great services and products. Would recommend.
4.00
Good

I have got no an item I have ordered..
My order is size 42, but I received size 34..
1.00
Very Poor

I am waiting many days for delivery and my parcel is not.
1.00
Very Poor

Love the clothes and excellent delivery
5.00
Excellent

Fast Delivery. Great Service. Would recommend
5.00
Excellent

Excellent service Thanks very much.
5.00
Excellent

I wish that the delivery would be given at an approximate time of arrival as I had to waste all day sitting at home waiting for it to arrive.
4.00
Good

love the clothes, but delivery and returns service is inconvenient
2.67
Fair

First class
5.00
Excellent

Very Fast Delivery. Great all round service. Would recommend and will be using again.
5.00
Excellent

I had to return this item (didn't fit) the quality was excellent for the price. The returns procedure was easy and am now waiting for the item to picked up.
I would have no hesitation in ordering from RESERVED in the future. 5 Stars.
5.00
Excellent

Very pleased with everything
5.00
Excellent

We will see how you do over time but for a start it was excellent and looking forward to buying from you again
4.67
Excellent

reserved.com/gb

reserved.com/gb was certified by Trusted Shops on 01/09/2017.

Contact
The Lexicon, 10-12 Mount Street
M2 5NT Manchester
United Kingdom
pflis@lpp.com.pl
reserved.com/gb

Owner
LPP Reserved UK LTD
The Lexicon, 10-12 Mount Street
M2 5NT Manchester
United Kingdom
Trade register
Companies House 09826314
Authorized representative
Lutkiewicz, Przemyslaw
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with reserved.com/gb in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.