Certificate for reserved.com/gb

No. X6CEC2419C65B584360A043278B67C126
 

Approved on
01/09/2017
Valid until
31/08/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for reserved.com/gb



Good

4.47/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,552 Trusted Shops reviews collected in the last 12 months.
In total, reserved.com/gb has already collected 1,829 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
25/03/2019
Date of order
18/03/2019
25/03/2019
Highly recommended
5.00
Excellent

Date of publication
25/03/2019
Date of order
18/03/2019
25/03/2019
Customer service is a bit slow and quite difficult to reach. Tried the chat tool with no luck and the emails took a while to be answered.
3.33
Fair

Date of publication
25/03/2019
Date of order
18/03/2019
25/03/2019
On time would highly recommend
5.00
Excellent

Date of publication
24/03/2019
Date of order
17/03/2019
24/03/2019
Excellent
5.00
Excellent

Date of publication
24/03/2019
Date of order
10/03/2019
24/03/2019
Had to return but nothing wrong with the items
5.00
Excellent

Date of publication
24/03/2019
Date of order
16/03/2019
24/03/2019
Very good service quality items:)
5.00
Excellent

Date of publication
22/03/2019
Date of order
15/03/2019
22/03/2019
Great can't fault
5.00
Excellent

Date of publication
22/03/2019
Date of order
15/03/2019
22/03/2019
I love the clothes but my two concerns are the website and returns system.

Can never track a delivery when clicking through from the email as there is añways an error on the website.
No return slip in the delivery parcel so Had to log in to my account to get one. I could not chose the delivery option as the drop down menu was non existent. Spent 25 minutes on the website chat to get this sor
3.67
Good

Date of publication
22/03/2019
Date of order
15/03/2019
22/03/2019
Fast shipping
5.00
Excellent

Date of publication
22/03/2019
Date of order
08/03/2019
22/03/2019
Customer service very good
4.67
Excellent

Date of publication
22/03/2019
Date of order
15/03/2019
22/03/2019
Everything was great
5.00
Excellent

Date of publication
21/03/2019
Date of order
14/03/2019
21/03/2019
7 days is too long for click and collect
3.67
Good

Date of publication
21/03/2019
Date of order
14/03/2019
21/03/2019
All good.
5.00
Excellent

Date of publication
21/03/2019
Date of order
14/03/2019
21/03/2019
Very good quality and quick service.
5.00
Excellent

Date of publication
21/03/2019
Date of order
14/03/2019
21/03/2019
Good
5.00
Excellent

Date of publication
20/03/2019
Date of order
13/03/2019
20/03/2019
The whole shopping experience was headband efficient. Very pleased with my purchases.
5.00
Excellent

Date of publication
20/03/2019
Date of order
13/03/2019
20/03/2019
I love their clothes Very well fitted and good materials. Good service and relatively fast delivery (considering it was international) Will be back with another order soon
5.00
Excellent

Date of publication
19/03/2019
Date of order
12/03/2019
19/03/2019
Superb
5.00
Excellent

Date of publication
19/03/2019
Date of order
12/03/2019
19/03/2019
I love that there's no plastic involved. The clothes are neatly folded in a cardboard box.
5.00
Excellent

Date of publication
19/03/2019
Date of order
12/03/2019
19/03/2019
Very good
5.00
Excellent

Date of publication
19/03/2019
Date of order
10/03/2019
19/03/2019
Very good quality for value, fashionable clothes, the delivery could be faster but other than that 5stars, highly recommend
4.67
Excellent

Date of publication
18/03/2019
Date of order
11/03/2019
18/03/2019
Highly recommend
5.00
Excellent

Date of publication
18/03/2019
Date of order
09/03/2019
18/03/2019
Good service
5.00
Excellent

Date of publication
18/03/2019
Date of order
08/03/2019
18/03/2019
Very good shop, I love reserved clothes for me and also for my childs. Excellent
4.33
Good

Date of publication
17/03/2019
Date of order
09/03/2019
17/03/2019
Lovely item and well worth the money
4.67
Excellent

Date of publication
16/03/2019
Date of order
09/03/2019
16/03/2019
Love the clothes but delivery took a week
4.00
Good

Date of publication
16/03/2019
Date of order
09/03/2019
16/03/2019
Very happy with service and item I bought highly recommend
5.00
Excellent

Date of publication
16/03/2019
Date of order
09/03/2019
16/03/2019
Selected for Delivery to store - order took a week to arrive Will not be choosing this option again Otherwise, my experience was fair.
2.67
Fair

Date of publication
15/03/2019
Date of order
08/03/2019
15/03/2019
Nice things Cute and fit right + quick delivery and very friendly customer service if you want to ask questions or follow up on delivery - will definitely buy again
5.00
Excellent

Date of publication
15/03/2019
Date of order
08/03/2019
15/03/2019
Quick delivery, nice clothes and firendly customer service.
5.00
Excellent

Date of publication
15/03/2019
Date of order
08/03/2019
15/03/2019
I have not tried the clothes yet but they seem great The parcel could have come earlier but I am satisfied with the whole service.
4.67
Excellent

Date of publication
15/03/2019
Date of order
01/03/2019
15/03/2019
Very pleased with my purchases, delivery was within timescale quoted, I will certainly shop with Reserved again.
4.33
Good

Date of publication
15/03/2019
Date of order
07/03/2019
15/03/2019
A week ago I was told my parcel had been despatched. Not been able to track my parcel since.
Contacted Reserved.com to ask why this is and where my parcel was and was told it takes 5 working days for my parcel to arrive and gave me a working tracking number. The tracking number states that the courier hasn’t even had my parcel yet so how on earth can it be delivered Won’t shop with them again
1.00
Very Poor

Date of publication
14/03/2019
Date of order
06/03/2019
14/03/2019
Delivery is taking too long, the rest is fine
3.00
Fair

Date of publication
14/03/2019
Date of order
06/03/2019
14/03/2019
Received invalid voucher
3.67
Good

Date of publication
13/03/2019
Date of order
06/03/2019
13/03/2019
Size is smaller than expected
3.67
Good

Date of publication
13/03/2019
Date of order
04/03/2019
13/03/2019
Great service would highly recommend them
5.00
Excellent

Date of publication
13/03/2019
Date of order
05/03/2019
13/03/2019
great service
5.00
Excellent

Date of publication
13/03/2019
Date of order
05/03/2019
13/03/2019
Lovely small packaging great quality clothes sizes come up small
5.00
Excellent

Date of publication
12/03/2019
Date of order
26/02/2019
12/03/2019
Didn’t receive my skirt that was ordered but instead received an email saying they had received my return & my card would be refunded
1.00
Very Poor

reserved.com/gb

reserved.com/gb was certified by Trusted Shops on 01/09/2017.

Contact
3rd Floor, 1 Ashley Road
WA14 2DT Altrincham
United Kingdom
pflis@lpp.com.pl
reserved.com/gb
Owner
LPP Reserved UK LTD
3rd Floor, 1 Ashley Road
WA14 2DT Altrincham
United Kingdom
Trade register
Companies House 09826314
Authorized representative
Lutkiewicz, Przemyslaw
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with reserved.com/gb in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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