Cocosolis.com/uk

Reviews:

Hello, We're very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. We sincerely apologize that your suntan oil arrived with the cap unscrewed and leaked during transit. We will definitely take your comments regarding the packaging into consideration as we continuously work to improve our products and shipping experience. At the same time, our customer support team will contact you shortly to process your claim and arrange a replacement for the damaged product. Once we've resolved the issue to your satisfaction, we would be very grateful if you would consider updating your review to reflect the outcome. Thank you for your understanding and for supporting COCOSOLIS. 💛

Hello, We are truly sorry that the packaging was not suitable to protect the products properly. We will look into what happened to help prevent similar situations in the future. Thank you for taking the time to share your feedback with us. We are pleased, that you are happy with the products themselves. If there is anything else we can assist you with, please feel free to contact us at uk@cocosolis.com. Kind regards, The COCOSOLIS Team

Hello, We are following up regarding your 1-star review on Trusted Shops about your COCOSOLIS order. We are truly sorry that your experience did not meet your expectations. We also noticed that we have not yet received a reply to our previous email regarding your order. We kindly ask you to respond to that email so that we can resolve the situation as quickly as possible. We remain at your complete disposal and will do our very best to resolve the situation as quickly as possible. Kind regards The COCOSOLIS Team