Wineandbarrels.co.uk
Reviews:

64 reviews in the last 12 months275 total reviews  

3.80
Good

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Top positive review

11 Feb 2024
 Verified review
The item was well received, however it took nearly two weeks to arrive, despite the 5-7 day delivery detailed on the product page. I didn’t get a shipping notification until a week after I placed the order! It was also misleading with a UK address listed, and on a .co.uk website, but it turns out it was being sent from Denmark (which also explains the hefty delivery fee).

Top negative review

5 Apr 2023
 Verified review
I ordered two wine racks in oak approximately £740. Once ordered it transpired it was 5 week delivery. On the 4th week I received an email explaining that the products would be another five weeks. I cancelled and then re-ordered as i have space exactly the size. I waited another 5 weeks and was notified that they would be dispatched shortly. A few days later a delivery driver contacted me to say he had a package but could not deliver it because his truck was too big for the street (we get large house removal trucks in the street!) After a brief discussion I discovered that the delivery was your wine racks. The driver concluded that I didn't want the packages because i was not prepared to walk 2 streets to get them. After a complaint call to you and a promise to sort the issue out and call back i got no follow up. Instead the next day a call to say the driver was 15 minutes away. I rushed back to receive the delivery which was the same driver, same truck but this time someone pushed a pallet up the long street and tried to dump it in the road out side. I cut the packages loose and told him to take the pallet away which he was not happy about. Finally, i got the packages inside and open to find a pair of very poor quality wine racks made of glued oak parts and nailed on bottle runners and a plywood back. This is possibly the poorest example of a wooden wine rack i have seen. A teenage wood craft student could have produced a better quality product. YOU ARE A TOTAL RIP OFF you have wasted weeks of my time and charged me top price for a rubbish product. I will be posting this review on publicly shortly
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Reviews for Wineandbarrels.co.uk

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12 Dec 2023
 Verified review
Easy to order and to return with a different model. Very efficient and quick. Thank you. Clive @ the_milbury
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6 Dec 2023
 Verified review
One wooden dowel to cove screws missing rather annoyingly.
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9 Dec 2023
 Verified review
Good prompt service
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18 Dec 2023
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13 Dec 2023
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22 Dec 2023
 Verified review
Wouldn’t post to the Isle of Man after taking payment. Refund received but no reason given. Have just ordered from another UK company who had no issue to post to the Isle of Man
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17 Dec 2023
 Verified review
My order still hasn't arrived.
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22 Nov 2023
 Verified review
Wine rack is just what’s needed. Tracking after dispatch was confusing as it was U.K. website or so I thought. No issues other than the tracking stopped presumably when it reached the U.K. had to reach out for further details however arrived in time for birthday. Thank you
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2 Oct 2023
 Verified review
NIcely made. Stores 36 bottles in a remarkably small space and looks well too. Beware larger bottles (especially from the Bergerac region) - a slightly tight squeeze. Overall a very good buy.
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16 Aug 2023
 Verified review
"easy to assemble' doesn't quite do it for me - better instructions with tips to make it easier would be appreciated. It was a pig of a task - but the end result is perfectly satisfactory.
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24 Oct 2023
 Verified review

Quality product

The quality of them units bought is excellent and the winter storage is ready access. I had a speedy response when I had a query before. ordering. Very glad I used this company
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24 Aug 2023
 Verified review
Wine barrel received by my very excited son - he loves it and is looking forward to getting it ready for his experiments. All went well all along the way - Thankyou!
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18 Nov 2023
 Verified review

Outstanding customer service

Staff were extremely helpful in working with me to design the wine storage and their customer service once I put in the order was excellent.
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20 Sept 2023
 Verified review
Clear direction on the product from the various members of the team and a simple and careful delivery.
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25 Nov 2023
 Verified review

Thank you.

Good, easy professional service, Nice products. Quick to act when i ordered the wrong Fridge.
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11 Oct 2023
 Verified review
Very Quick delivery, looks great, hardly any noise at all, bottles are really cold. Love it!
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16 Jul 2023
 Verified review
Delivery was quick. But there was a limbo period of about a day and a half with no updates.
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7 Aug 2023
 Verified review
Reassuringly nice to deal with & fulfilled our order inside 4 working days.
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Answer by Wineandbarrels.co.uk
9 Aug 2023
Dear Nigel Thank you for your review. Greetings Wineandbarrels.co.uk
9 Sept 2023
 Verified review

Great Service for a Great Product

Quick processing of order and good communication on details of delivery.
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19 Oct 2023
 Verified review

What it says on the bottle

Excellent quality, extremely good value and functions as described.
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