Wineandbarrels
Reviews:

456 total reviews   

3.84

Good

456 reviews since Aug 14, 2019

5
55 %
4
15 %
3
8 %
2
3 %
1
19 %
Trustmark
Valid
Certified since: Oct 11, 2019
wineandbarrels.co.uk fulfils all Trusted Shops quality criteria, including
Verified identity
Encrypted data transfer
Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out

Review summary

Many customers appreciated the high standards of product quality they experienced and praised the customer service for being friendly, helpful, and responsive. Clear and prompt communication was also valued when provided, and some buyers noted that their items arrived promptly and efficiently. However, there were frequent complaints about delivery issues, including late, slow, or missing orders, as well as frustration with insufficient or poor packaging that sometimes led to damage. Customers were also disappointed by inconsistent product quality and the difficulty of assembling items due to unclear instructions. Additionally, many expressed dissatisfaction with items being out of stock, delays in communication about stock status, a lack of updates, and unanswered queries, especially regarding delivery and availability. Some reviewers were frustrated by inadequate responses or poor handling of problems by customer service.

This text was automatically created by an AI system from user reviews.

Was this summary helpful?

Authentic reviews from real people.

How Trusted Shops prevents fake reviews

ReviewsWineandbarrels

(16)
(3)
(7)
(13)
(47)
Community member 
1 Reviews
 Verified

great service but courier lost parcel

excellent service from W very friendly and helpful staff but so far parcel not received as courier might have lost lost parcel. This poor review reflects courier not the staff at W
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified

👌

New wine rack looks great now in position. I did think the thickness of the oak panels could have been thicker and more sturdy for the price I paid tho. Draws are sturdy and slide back n forth with ease. Overall I’m happy with the product.
Community member 
1 Reviews
 Verified

How can you make a wine rack that doesn’t accommodate perhaps 50 -60 % of wine bottles. Quite frankly appalling!

How can you make a wine rack that doesn’t accompany
Community member 
1 Reviews
 Verified

Slightly damaged, but at least it’s hidden at the back

My expensive wine rack came in a box with no padding at all. One of the top corners is slightly lower than the others so it looks like the courier probably dropped it at some point. Luckily it is slotting in to a wide shelf so the back isn’t visible and I can’t be bothered with the hassle of returning it, but for a £220 wine rack … it little bubble wrap wouldn’t hurt.
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified

Not a uk plug

Looks stunning but heads up not a uk plug on it
Community member 
1 Reviews
 Verified
I am surprised to be asked about my experience when I haven’t yet received my order.
Community member 
1 Reviews
 Verified
Community member 
2 Reviews
 Verified
Really great to deal with, product exceeded expectations and was delivered with the time frame quoted.
Community member 
1 Reviews
 Verified
You haven’t delivered my order after a fortnight and haven’t answered my email two days ago asking when it will be delivered. Would give you zero stars instead of one if it was an option. So please call me on 07831 158748 and tell me when my order will be delivered.
Community member 
1 Reviews
 Verified
Still no sign of our order
Community member 
1 Reviews
 Verified
The product was really poor. The screw holes didn't match up so they came out the sides. The wood was really poor quality so lots of splinters when putting it together. Postage was really slow
Community member 
1 Reviews
 Verified
Great product, great price
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Wine rack received is wobbly and has a chip on one side of the rack.
Community member 
1 Reviews
 Verified

Good craftsmanship

Easy to order. Prompt with replies when enquiring about your order. Good craftsmanship.
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Your website quoted delivery 3-5 days...but in reality its 2 weeks+ which has caused me a problem after I placed the order. I contacted the delivery people, they took details but never returned my request to arrange for an earlier delivery or allowing me to collect from their depot....not great

Reply from Wineandbarrels

Dear Mark, Thank you for your review. We are sorry to hear about the delay you experienced. Our website normally states a delivery time to the UK of 5–7 business days, but as your order was delivered via our external delivery partner, it is important to note that we do not have full insight into their internal booking system. This means we cannot see their routes or shipment queues, which can sometimes result in longer delivery times. We also regret that you did not receive a response after contacting the carrier regarding an earlier delivery or depot collection. This is not the service level we wish for our customers, and it is not representative of their usual standards. In general, they are very professional, which is why we use them for some UK deliveries. We will make sure to communicate your experience to them internally. Should you have any further concerns, or if you would like to discuss the matter, please feel free to contact our customer service directly. Kind regards, Michelle - Customer Service Manager Wineandbarrels

To Verify Authenticity

Verified Reviews

Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.

Imported Reviews

They are not included in the overall rating. No verification measures have been taken.

Contact

Visit website

About

Welcome to Wineandbarrels – your ultimate partner in wine storage and wine equipment. Founded in 2008 by Jakob Dau, Wineandbarrels grew out of a deep passion for wine and a burning desire to innovate ...

This company has linked Trusted Shops profiles.

Show all profiles