Wineandbarrels
Reviews:

458 total reviews   

3.84

Good

458 reviews since Aug 14, 2019

5
54 %
4
16 %
3
7 %
2
4 %
1
19 %
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Certified since: Oct 11, 2019
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Review summary

Many customers appreciate the high craftsmanship and quality of the products, as well as the fair pricing and generally positive value for money. Customer service is often described as friendly, attentive, and helpful, and some buyers have experienced prompt and efficient deliveries. Clear and proactive communication is also valued when provided, and some find the assembly process straightforward and easy. However, several customers report issues with delayed, missed, or complicated delivery processes, as well as high delivery charges. Product defects, poor materials, and assembly problems such as confusing instructions or difficulty fitting parts are mentioned by some. Frustrations also arise from unresponsive or unhelpful customer support, insufficient order updates, and delayed or unclear notifications about out-of-stock items, which negatively impact the overall purchase experience.

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ReviewsWineandbarrels

(15)
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(6)
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(44)
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
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I'm pleased with my wine rack. It was good value and promptly delivered.
Community member 
1 Reviews
 Verified

great service but courier lost parcel

excellent service from W very friendly and helpful staff but so far parcel not received as courier might have lost lost parcel. This poor review reflects courier not the staff at W
Community member 
1 Reviews
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1 Reviews
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Community member 
1 Reviews
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👌

New wine rack looks great now in position. I did think the thickness of the oak panels could have been thicker and more sturdy for the price I paid tho. Draws are sturdy and slide back n forth with ease. Overall I’m happy with the product.
Community member 
1 Reviews
 Verified

How can you make a wine rack that doesn’t accommodate perhaps 50 -60 % of wine bottles. Quite frankly appalling!

How can you make a wine rack that doesn’t accompany
Community member 
1 Reviews
 Verified

Slightly damaged, but at least it’s hidden at the back

My expensive wine rack came in a box with no padding at all. One of the top corners is slightly lower than the others so it looks like the courier probably dropped it at some point. Luckily it is slotting in to a wide shelf so the back isn’t visible and I can’t be bothered with the hassle of returning it, but for a £220 wine rack … it little bubble wrap wouldn’t hurt.
Community member 
1 Reviews
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Community member 
1 Reviews
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Not a uk plug

Looks stunning but heads up not a uk plug on it
Community member 
1 Reviews
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I am surprised to be asked about my experience when I haven’t yet received my order.
Community member 
1 Reviews
 Verified
Community member 
2 Reviews
 Verified
Really great to deal with, product exceeded expectations and was delivered with the time frame quoted.
Community member 
1 Reviews
 Verified
You haven’t delivered my order after a fortnight and haven’t answered my email two days ago asking when it will be delivered. Would give you zero stars instead of one if it was an option. So please call me on 07831 158748 and tell me when my order will be delivered.
Community member 
1 Reviews
 Verified
Still no sign of our order
Community member 
1 Reviews
 Verified
The product was really poor. The screw holes didn't match up so they came out the sides. The wood was really poor quality so lots of splinters when putting it together. Postage was really slow
Community member 
1 Reviews
 Verified
Great product, great price
Community member 
1 Reviews
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Community member 
1 Reviews
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Wine rack received is wobbly and has a chip on one side of the rack.
Community member 
1 Reviews
 Verified

Good craftsmanship

Easy to order. Prompt with replies when enquiring about your order. Good craftsmanship.

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About

Welcome to Wineandbarrels – your ultimate partner in wine storage and wine equipment. Founded in 2008 by Jakob Dau, Wineandbarrels grew out of a deep passion for wine and a burning desire to innovate ...

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