Customers mostly report positive experiences with Wineandbarrels. Many customers are satisfied with the product's construction, value, and appearance, and some appreciate the promptness of delivery when it occurs. There are positive remarks about the professionalism and helpfulness of customer service representatives, as well as clear updates in some cases. Some users also find the assembly process straightforward. However, numerous reviews highlight issues such as delays, missed deliveries, and unclear communication regarding delivery timing and order status, with frustration expressed about lack of updates and cancelled orders due to items being out of stock. Several customers are disappointed by product build quality, sturdiness, or finish. Customer service is frequently criticized for poor communication, lack of responses, and unhelpful support. Additionally, some find the assembly instructions unclear or struggle with difficult fittings.