Review summary
Customers appreciate the sturdy, well-made items and highlight responsive customer service. Some shoppers also express satisfaction with clear communication about orders, delivery, and product status. However, there are concerns about inconsistent product quality, with some items described as poorly constructed or made from subpar materials. Delivery speed, accuracy, and communication are frequently mentioned as issues, and several customers report difficulties with unclear instructions or challenging assembly. Additionally, some customers experience a lack of replies or support from customer service.
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Great delivery and really pleased with the product.
Only point to note is that you’ll need a level of skill to attach the backs if you order them. I bought pin nails and pre drilled. It could be made easier. Also the finish of the backs is rough cut (I got a decent splinter).
Reply from Wineandbarrels
Dear Damien,
Thank you very much for your review. We're really happy to hear that both the delivery and the product itself have been pleasing. We also truly appreciate your feedback regarding the backs and their finish; this is valuable input that we’ll take into consideration as we work to improve the experience.
Kind regards,
Michelle - Customer Service Manager
Wineandbarrels.com
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Good craftsmanship
Easy to order.
Prompt with replies when enquiring about your order.
Good craftsmanship.
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Real in person customer service and high quality product. Not better but be patient as the products travel in a very well organised way from Denmark
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Your website quoted delivery 3-5 days...but in reality its 2 weeks+ which has caused me a problem after I placed the order. I contacted the delivery people, they took details but never returned my request to arrange for an earlier delivery or allowing me to collect from their depot....not great
Reply from Wineandbarrels
Dear Mark,
Thank you for your review. We are sorry to hear about the delay you experienced. Our website normally states a delivery time to the UK of 5–7 business days, but as your order was delivered via our external delivery partner, it is important to note that we do not have full insight into their internal booking system. This means we cannot see their routes or shipment queues, which can sometimes result in longer delivery times.
We also regret that you did not receive a response after contacting the carrier regarding an earlier delivery or depot collection. This is not the service level we wish for our customers, and it is not representative of their usual standards. In general, they are very professional, which is why we use them for some UK deliveries.
We will make sure to communicate your experience to them internally. Should you have any further concerns, or if you would like to discuss the matter, please feel free to contact our customer service directly.
Kind regards,
Michelle - Customer Service Manager
Wineandbarrels
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The Leo is not as sturdy as I was hoping for. Ok once my builder had done some modifications but I must confess I would not recommend friends
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Although our item was out of stock we were kept correctly informed as to when to expect delivery. Very efficient and the rack was as described.
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still waiting for my fridge
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Satisfied
Extremely high quality products which efficiently arrived from a thoroughly professional organisation
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Arrived in the UK without any issue.
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Poor Service - Products are great but where’s the other half of my order
I had a delivery where I only got half of what I ordered. Having repeatedly contacted them for reassurances that the products would be delivered in time for when I need them they are still missing. After a week of telling me they would be delivered the next day they are now saying I have to wait another 10 days because of their courier. Really poor service
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Instructions on how to assemble could have been easier!
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Perfect size to fit in an old fireplace nook. Easy to assemble. Arrived promptly and well packed. Just what I was looking for
Reply from Wineandbarrels
Dear Jeffrey,
Thank you so much for your lovely review. It’s wonderful to hear that the piece fits so beautifully in your old fireplace nook and was easy to assemble. And we’re especially happy to know it was just what you were looking for — that is just lovely.
Kind regards,
Michelle - Customer Service Manager
Wineandbarrels.com
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This is the second time I have tried to order from you. The order is delayed as was the last one and in the end you cancelled the order. I’m not sure I will get this order?
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