Acer Store UK

Reviews:

When contacting yourselves, Chris got back in touch with me promptly and was able to advise me about the new laptop I have just ordered. It was troublesome trying to get this model through the usual sources, so I decided to go to you direct. My current and (2nd) Acer cannot support Windows 11. If Windows 12 is really going to happen, as stated by Which magazine, I will be looking for my 4th Acer directly from yourselves. You need not do anything better just remember, is it ain't broke, don't fix it!

It wasn't easy to find the right laptop to purchase, but I got there in the end. When comparing laptops, the information is not effectively grouped into their respective areas, but scattered throughout the specification. It would make it easier if everything related to Processing, Memory, Storage, Graphics, Wifi, etc. are grouped under their respective heading when doing comparisons.

The order process was easy, however, it came with issues. When I searched for a replacement power adapter, I searched using the S/N and the SNID, however, on the item page, it did not show the model number of my laptop (it only showed other series of laptops), therefore, it was impossible to confirm that it was the correct item. In addition, the specifications of the adapter were either not listed or were confusing (for instance, the pin size was not given, and the voltage and wattage of the adapter is different to the voltage and wattage listed on the bottom of the laptop). It would be easy to list these to ensure the buyer is buying the correct item and give some peace of mind. Other issues included the DHL tracking number not working once the order had been placed. Therefore, I had no idea there had been two attempted deliveries. However, complaints aside, the charger was a perfect replacement (not the same as the charger that had come with the laptop) and functions absolutely correctly, and due to safety issues with third party accessories, I always prefer to buy manufacturer supplied accessories. In this respect, the item was also well priced, probably cheaper than buying from any other laptop manufacturer (a similar adapter I purchased from Dell was six times the price of this one). It is great to see a manufacturer not taking advantage of their customers.

All good

I already have a MS laptop from Acer and am relatively pleased with it. However my posture is starting to suffer and I am needing a desktop computer. I don't think I have had to get in touch with you about the laptop so I hope to continue with what I am hoping is good quality.

easy to navigate through the site an purchase the product at a great discount, What could you possibly do better , Throw in a 18" Helios AI Laptop for free ? Happy Day's :)

just perfect, professional and if you get Chris, you have landed the jackpot, he is a total legend

Easy and clear to use. Nice range of options. £ 200 bonus very welcome

Once I found what I needed to purchase it was then very easy to order and pay.

The prompt and relevant advice from Jazz and latterly Chris in particular was invaluable in allowing me to make a purchase choice. Rare to get good customer service now and this was very much appreciated

I had a limited budget to spend and I had to get the best specification for that budget. I found it quite easy to compare models and prices, I am just sorry I couldn't afford the AI software to go with it, maybe next time.

Helpful website. It would have been good to be able to choose a specific delivery day but I was told this is not possible. Check-out took a long time and, to begin with, it was not clear why. Eventually found out my address was unacceptable as the town/city begins with St. and the full stop was not allowed!!

I liked the way the information was laid out, easy to compare different models and specs.

I had to try 8 times before I finally got the order sorted. There was no indication why it would not process. Did 8th time exactly the same and went through. Wasted nearly 40 mins just to put through a 5 minute order!!

What a pleasure versus other manufacturer's who either focus on bling and visuals or fail to offer a clear, crisp product filter to help you zone-in on the perfect notebook. And excellent prices to boot. What's not to like?

Spoke to Chris and he was very helpful. Between the two of us we manged to find the right computer for me. Purchasing process was so easy, now I just have to sit back and wait for my new computer to arrive. so excited.

Had a few issues ordering, but the customer service was absolutely amazing! Jazz from the team was extremely helpful and resolved my issues quickly and efficiently, highly recommended company!

The whole online purchase experience has been like pulling teeth. I had 2 numbers I called to try to get their website to accept my order. The operators were unhelpful and told me to either use another browser or try again in 2 hours. They didn't seem to care that I was trying to spend over £500 with them when they are in a highly competitive market and nobody would help. I finally managed to place the order after 40 minutes. I wont be using them again!

This is my second ACER monitor. The first has given me ten years of seamless enjoyment. They are incredible value for money and I cannot rate the name highly enough. It was an easy choice to buy another. The dimmable screen was an added bonus.

using the SNID to identify the EXACT product is great