Premium Grands Crus ENReviews:
130 reviews in the last 12 months1,452 total reviews
Excellent
Top positive review
9 Feb 2024
Verified review
Very good customer service, fast delivery, good prices for luxury products. I have yet to try my bottle so I cannot comment on quality but the website and buying experience warrants 5 stars
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Top negative review
8 days ago
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Customer service is great and you’ll get a response immediately. My package was shipped in 2 separate boxes and the first box that had 2 bottles in it was not packed very well. My complain is about the extremely long shipping time. Premium does ship for free but prices are higher than Devine cellar. Devine cellar charges for shipping and the price comes to the same as Premium Grands with difference being that I got my package within 5 days and not almost 4 weeks. All in all though their customer service is pleasant to deal with and I will buy from them again.
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Reviews for Premium Grands Crus EN
19 Aug 2023
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8 Aug 2023
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24 Jul 2023
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15 Jun 2023
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4 Jun 2023
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1 Jun 2023
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11 May 2023
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Answer by Premium Grands Crus EN
11 May 2023
Merci à vous !
27 Dec 2023
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Ho ordinato 6 bottiglie per Natale, ne sono arrivate 3, oggi é il 27 dicembre e non riesco a contattare nessuno.
Pessimo servizio.
1895521843
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Answer by Premium Grands Crus EN
27 Dec 2023
Dear Sir, as we informed you last Friday during our telephone conversation, the delivery of your second parcel has been delayed by our carrier, beyond our control. Further to our e-mail of today, we confirm that distribution has resumed after the long holiday weekend and that we will ensure that your parcel arrives safely. We apologize for any inconvenience you may have experienced and remain at your disposal to offer you an experience as close as possible to your expectations.
The Customer Service
10 Dec 2023
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Non ho ancora ricevuto l’ordine
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Answer by Premium Grands Crus EN
11 Dec 2023
Dear Sir
Your parcel has been delivered.
We apologize for the slightly longer than expected delivery time due to the busy end of year period.
We hope to see you soon.
The Customer Service
28 Dec 2023
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Answer by Premium Grands Crus EN
2 Jan 2024
Dear Sir, we're sorry to hear that you're not satisfied with your experience with us. As we indicated to you during our last talk, the shipment of your order has been delayed and will leave at the beginning of January. We will inform you of its tracking number. We apologize again for any inconvenience and wish you all the best for 2024.