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Most relevant positive review
9 Jul 2024
Verified review
Lafuma’s service is brilliant….but DPD’s UK delivery service is appalling. In spite of using DPD’s online delivery rescheduling service giving our friends’ address 13 houses higher up on the estate, DPD delivery drivers on consecutive days IGNORED the crystal clear instruction. As soon as I received the notification that the driver had taken the parcel back to his depot (the neighbours up the road even saw him whizz past in the van) I phoned DPD. The woman told me she would ensure the second delivery went to the specified neighbours’ address (as it was always meant to have been). To my horror the next day I received a text from the DPD driver telling me I wasn’t in (ooh really?) but that he had delivered it to a neighbour two houses away…a £250 sunlounger given to strangers….I had to ring my friends up the road and ask them to collect it from a complete stranger to them. WHAT AN ABSOLUTE SHAMBLES OF A DELIVERY SERVICE
The items I purchsed were not as good quality as expected and therefore needed to be returned. I contacted Lafuma to arrange the return, they approved it and recommended a courier for me to use. However, according to the courier Lafuma then refused to receive the parcel and the items were returned back to me, after being in transit for nearly a month. The items (worth £500) arrived back with me damaged and I am now out of pocket trying to argue with the courier company about some compensation. I would definitely avoid purchasing directly from this company and instead use a local seller.
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Reviews for lafuma-furniture.co.uk
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18 Oct 2024
Verified review
Lafuma chairs
I bought two chairs two years ago, and three more last month to match.
The quality of the product is superb, and the lightweight of the chairs makes movement and assembly easy.
The delivery time from France to Belfast was swift.
All in all both purchases and service were excellent.
I would recommend your reduction and service with pleasure.
Morna Mckittrick
Thank you.
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12 Oct 2024
Verified review
Lafuma zero gravity chairs are the best - despite being incredibly expensive.
Just bought a padded one to extend the outdoor zero gravity season without getting a cold bum.
Don’t get the ones with elastic - it doesn’t last long. Ones with clips are better.
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5 Oct 2024
Verified review
Great piece of furniture.
Great size width it's good for my larger clients clients feel more secure in the lafuma than on a couch. Great for taller clients too.
I can get right underneath my clients feet and I have a good posture and enough room to move around.
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13 hours ago
Verified review
Excellent comfortable garden furniture.
great service on deliveries from France, comprehensive updates on delivery times and expected arrival.
Spare parts available to recover an 11 year old chair. Brilliant
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8 days ago
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Quick response to a problem.
We had a problem with one of our Zero-Gravity chairs but the Lafuma Customer Service response was excellent. The initial reply was quick and we felt that we were dealt with sympathetically and helpfully.
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5 Oct 2024
Verified review
Superb quality product highly professional service. Thank you
Ordered and received in a timely manner, superb quality product to add to my collection of Lafuma. You will not find better design and quality than this product
Excellent indeed.
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3 Oct 2024
Verified review
Accurate tracking for delivery.
The tracker was accurate. The parcel arrived in perfect condition. The chair is sooo comfy.
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18 Oct 2024
Verified review
So so comfortable
A delight to relax in . So comfortable and cushioned . Looks smart too .