Review summary
Many customers praise the delivery speed and reliability, noting prompt arrivals, and appreciate the quality, style, and comfort of the products. Some also mention positive experiences with helpful customer service staff. However, several customers have experienced missing or delayed orders, as well as issues with workmanship. The returns and refund process is frequently described as difficult, unclear, or incomplete, and there are recurring concerns about inconsistent or inaccurate sizing. Customer service is also reported to be unresponsive or unable to resolve certain issues.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewshunkemoller.co.uk
(10)
(1)
(3)
(4)
(30)
Verified
Very disappointed as the bra was very badly made.
Reply from hunkemoller.co.uk
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we take all concerns seriously. If you would like to share more details about your experience, please reach out to our customer service.
They are available via chat from Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 from 11:00 AM to 500 PM.
We appreciate your input and hope to have the opportunity to improve your experience in the future.
Verified
Verified
I did not receive my product and did not receive any correspondence from your end. You took my money and left out with nothing. Tried calling you several times but no answer. It’s very poor service
Reply from hunkemoller.co.uk
Thank you for taking the time to share your experience. We are very sorry to hear that you did not receive your product and that you felt left without any communication from our side.
This is certainly not the level of service you should expect from us, and we sincerely apologize for the inconvenience and disappointment caused.
We kindly ask you to reach out to our Customer Service team so we can investigate this matter further and help find a solution. Our team is available via chat Monday to Friday from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 from 11:00 AM to 5:00 PM.
We appreciate your feedback, as it helps us improve our service, and we hope to have the opportunity to turn this experience around for you in the future.
Verified
Verified
Verified
I have not received my order
Reply from hunkemoller.co.uk
Thank you for your feedback. We're sorry to hear that you have not yet received your order. We understand how disappointing and frustrating it can be when you're waiting for a delivery and it doesn't arrive as expected.
Please feel free to contact our customer service team so we can look into this for you. Our customer service is available via chat from Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 during the same hours.
We appreciate your feedback and will take your comments into account. We hope to have the opportunity to improve your experience in the future.
Verified
Reply from hunkemoller.co.uk
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we take all concerns seriously. If you would like to share more details about your experience, please reach out to our customer service.
They are available via chat from Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 from 11:00 AM to 500 PM.
We appreciate your input and hope to have the opportunity to improve your experience in the future.
Verified
Verified
Verified
Super store !
Purchased 2 bikinis and arrived promptly the next day absolutely brilliant highly recommend will be back again thankyou
Verified
Verified
Verified
Reply from hunkemoller.co.uk
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we take all concerns seriously. If you would like to share more details about your experience, please reach out to our customer service.
They are available via chat from Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 from 11:00 AM to 500 PM.
We appreciate your input and hope to have the opportunity to improve your experience in the future.
Verified
Reply from hunkemoller.co.uk
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we take all concerns seriously. If you would like to share more details about your experience, please reach out to our customer service.
They are available via chat from Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 from 11:00 AM to 500 PM.
We appreciate your input and hope to have the opportunity to improve your experience in the future.
Verified
Verified
Didn’t receive my order and there was no attempt to rectify this.
Reply from hunkemoller.co.uk
Thank you for your feedback. We appreciate that you took the time to share your experience with us. I’m really sorry to hear that you didn’t receive your order and that nothing was done to resolve the situation. This is definitely not the experience we want for our customers. If you would like to share more details about your experience, please reach out to our customer service.
They are available via chat from Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 from 11:00 AM to 500 PM.
We appreciate your input and hope to have the opportunity to improve your experience in the future.
Verified
I am trying to get a refund for 3 items I find you returns system impossibly difficult
Reply from hunkemoller.co.uk
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we take all concerns seriously. If you would like to share more details about your experience, please reach out to our customer service.
They are available via chat from Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 from 11:00 AM to 500 PM.
We appreciate your input and hope to have the opportunity to improve your experience in the future.
Verified
Good quality
Arrived quickly and good quality items
Verified
Problems with customer service
I RETURNED 3 items (all which were registered for returning) - sent by Royal Mail.
But I got refund (money) only for 2 items!
I think your colleague didn't see that two bras were in the same bag. I ADD PHOTO ALL ITEMS WHICH I RETURNED!
I'm so tired 😫 with this process.
Please, put your attention and return money for one more item!
If I knew - I would take a photo of parcel.
But I just packed very carefully everything.
This is very frustrating - I've been trying to contact customer service for two weeks now.
My order number 10200195716
I want to finish this process.
Olena
Verified
The bra that was meant to be very comfortable didn’t deliver when I tried it on. The second bra I bought was sent in the wrong size. UK returns weren’t possible without contacting customer service and when I asked for a postage cost free as it was their fault due to the wrong size being sent, it took lots of to-ing and fro-ing to get it approved. When I finally got them to sort out a return which was meant to get a full refund because of the wrong size being sent, they still deducted the postage.