hunkemoller.co.uk
Reviews:

901 total reviews   66 reviews in the last 12 months

3.83

Good

901 total reviews
66 reviews in the last 12 months

5
64 %
4
6 %
3
5 %
2
2 %
1
24 %

Certified since: Jun 20, 2017

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hunkemoller.co.uk/uk_en fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Review summary

Customers consistently praise the fast delivery, reliability, and the high quality, fabric, and craftsmanship of the products. The website is generally found to be easy to use, and many appreciate the smooth online shopping process. Several customers also mention satisfaction with the fit of the products. However, some customers report issues with missing or delayed orders, inconsistent sizing, and receiving incorrect items. The returns and refund process is often described as difficult, slow, or frustrating, with unresolved or partial refunds being a recurring concern. Customer service experiences are mixed, with some customers highlighting helpful staff while others mention poor communication and lack of support, especially when dealing with problems.

This text was automatically created by an AI system from user reviews.

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Reviewshunkemoller.co.uk

(16)
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(42)
Community member 
3 Reviews
 Verified
Great products, variety of choices, perfect for each time.
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Great value, great fit and a very happy wife
Community member 
1 Reviews
 Verified
Great product, super fast delivery.
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
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Community member 
1 Reviews
 Verified
Amazing quality
Community member 
1 Reviews
 Verified
Great item
Community member 
1 Reviews
 Verified

Poor service

It’s never a good sign that a company sends feedback emails looking for a positive review when in reality they haven’t checked that the order has actually been delivered! My order hasn’t arrived so my review is definitely negative 🙁

Reply from hunkemoller.co.uk

Thank you for your feedback. We are very sorry to hear that you received a review request before your order had even been delivered. We completely understand how frustrating this must be and can appreciate why this has resulted in a negative experience. This is certainly not the experience we want for our customers, and we apologize for the inconvenience caused. If your order has still not arrived or if you would like an update on its status, please feel free to contact our customer service team. Our colleagues will be happy to assist you. You can reach us via chat from Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 during the same hours. Thank you for taking the time to share your experience with us. We value your feedback and will use it to help improve our service. We hope to have the opportunity to serve you better in the future.
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
2 Reviews
 Verified

Not delivered

I was waiting for my parcel for more then 2 weeks, didn’t receive any email where it was delivered and when , Still didn’t get it

Reply from hunkemoller.co.uk

Thank you for taking the time to share your experience. We are very sorry to hear that you have been waiting for your parcel for more than two weeks and that you have not received any delivery updates or information about its whereabouts. We completely understand how frustrating and disappointing this must be. Please feel free to contact our Customer Service team if you have any questions, comments, or feedback. Our colleagues will be happy to assist you in investigating the status of your order. You can reach us via chat Monday to Friday from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 during the same hours. We appreciate you bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Really pretty undies.
Community member 
1 Reviews
 Verified
Very disappointed as the bra was very badly made.

Reply from hunkemoller.co.uk

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we take all concerns seriously. If you would like to share more details about your experience, please reach out to our customer service. They are available via chat from Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 from 11:00 AM to 500 PM. We appreciate your input and hope to have the opportunity to improve your experience in the future.
Community member 
1 Reviews
 Verified
Community member 
2 Reviews
 Verified

Reply from hunkemoller.co.uk

Thank you for your review. We are sorry to hear that your experience did not fully meet your expectations. As no additional details were provided, we would be grateful to hear more about how we can improve. Please feel free to contact our customer service team if you have any questions, comments, or feedback. Our colleagues will be happy to assist you. You can reach us via chat from Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 during the same hours. Thank you for your feedback. We hope to have the opportunity to serve you better in the future.
Community member 
1 Reviews
 Verified
My order still hasn’t been received

Reply from hunkemoller.co.uk

Thank you for your feedback. We're very sorry to hear that you have not yet received your order. We completely understand how disappointing and frustrating this must be, especially when you're expecting your delivery. Please feel free to contact our Customer Service team if you have any questions, comments, or feedback. Our colleagues will be happy to help investigate the status of your order and provide you with an update. You can reach us via chat Monday to Friday from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 during the same hours. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience. We hope to have the opportunity to serve you better in the future.
Community member 
1 Reviews
 Verified
Never received order

Reply from hunkemoller.co.uk

Thank you for your feedback. We're very sorry to hear that you have not yet received your order. We completely understand how disappointing and frustrating this must be, especially when you're expecting your delivery. Please feel free to contact our Customer Service team if you have any questions, comments, or feedback. Our colleagues will be happy to help investigate the status of your order and provide you with an update. You can reach us via chat Monday to Friday from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 during the same hours. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience. We hope to have the opportunity to serve you better in the future.

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About

hunkemoller.co.uk

Hunkemöller sells Lingerie, a range of Swimwear, an innovative Sports Collection, Hosiery & Accessories for Women. The in-house design team is constantly developing product development and innovation...

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