hunkemoller.co.uk

Reviews:

Thank you for sharing your experience with us. We're sorry to hear about your experience and completely understand your frustration. Receiving the wrong size item and then finding that it is missing from your return confirmation is understandably disappointing, especially when all four returned items were sent back together in the same package. This is certainly not the level of service we aim to provide. We appreciate that you have already contacted us by email and understand your concern regarding the missing refund. Please feel free to contact our Customer Service team so we can look into this matter for you. Our colleagues will be happy to assist you. You can reach us via chat Monday to Friday from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 during the same hours. We sincerely hope this matter will be resolved promptly and that we will have the opportunity to regain your trust and provide you with a better experience in the future.

Thank you for your feedback. We are very sorry to hear that you have not received your order and that you feel you have not received the support you needed regarding a refund. We understand how stressful and frustrating this situation must be, especially when you are left waiting for both your order and a resolution. This is certainly not the level of service you should expect from us. Our colleagues will be happy to assist you further. You can reach us via chat from Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 during the same hours. Thank you for sharing your experience with us. We hope to have the opportunity to serve you better in the future.

Thank you for your feedback. We are very sorry to hear that you still have not received your package after two weeks, and we completely understand how frustrating it must be, especially after being told that the package would be investigated and that you would receive an update. We also understand your disappointment in not hearing back for over a week. We would kindly recommend contacting our customer service team again so that we can look into the status of your case and assist you further. Our colleagues will be happy to help you. You can reach us via chat Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 during the same hours. We hope to have the opportunity to serve you better in the future.

Thank you for your review. We are sorry to hear that your experience did not fully meet your expectations. As no additional details were provided, we would be grateful to hear more about how we can improve. Please feel free to contact our customer service team if you have any questions, comments, or feedback. Our colleagues will be happy to assist you. You can reach us via chat from Monday to Friday, from 8:00 AM to 5:00 PM, or by phone at +31 70 700 6757 during the same hours. Thank you for your feedback. We hope to have the opportunity to serve you better in the future.