Certificate for Nordic House

No. X5963E5A944F935BA60E231A0ECD7F364
 

Approved on
01/08/2013
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Nordic House



Excellent

4.95/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 148 Trusted Shops reviews collected in the last 12 months.
In total, Nordic House has already collected 630 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/01/2019
Date of order
16/01/2019
16/01/2019
I just wanted to say how refreshingly fabulous my customer experience has been. Your website has great choices of products, communication was timely and informative, delivery service was fast efficient, right down to the thankyou note left in the box. I will definitely be shopping with you again & have already recommended you to friends. Thankyou for restoring my faith in the online shopping world
5.00
Excellent

Date of publication
14/01/2019
Date of order
14/01/2019
14/01/2019
I purchased the grey and ivory melange wool rug on Friday and it arrived Monday. It is absolutely gorgeous and as described . I have been looking for my perfect rug for over a year and this is it One very happy customer. The customer service was also very good (Caroline) which makes such a difference when buying online. I will be recommending Nordic House to friends.
5.00
Excellent

Date of publication
09/01/2019
Date of order
09/01/2019
09/01/2019
I’m massively impressed by the customer service I received and I’ve told multiple people about your great website, so keep it up
5.00
Excellent

Date of publication
03/01/2019
Date of order
03/01/2019
03/01/2019
I am absolutely in love with my gorgeous silver pillar mercury candle sticks... they exceeded my expectations...above and beyond
5.00
Excellent

Date of publication
18/12/2018
Date of order
18/12/2018
18/12/2018
Super fast delivery of purchased items which I'm absolutely delighted with. Also, l can't say enough about the care and attention that was taken with the packaging. This was very much appreciated as not only where they a joy to unwrap it also ensured the safe delivery of my purchases. Will definitely be making future purchases from this 5 star, highly recommend store.
5.00
Excellent

Date of publication
18/12/2018
Date of order
18/12/2018
18/12/2018
I've bought many lovely items from Nordic House over the last few years and have always been delighted.
Each time a new catalogue comes out, I can't resist looking and always seem to find something else to buy.
The customer service is second to none and the best I have experienced.
Just an all round nice experience.
This might sound like a made up review, as its so good. But it's not. Thanks.
5.00
Excellent

Date of publication
17/12/2018
Date of order
17/12/2018
17/12/2018
I bought an Antique Blue Hurricane for a Xmas present. When wrapping it I dropped it and it broke. I phoned Nordic House in a panic and ordered another one (13 Dec) hoping it would arrive before 19 Dec when I was due to visit my friend. It arrived on 15 Dec. Given that I live on the Isle of Skye, other end of the country from Nordic House, Truro this is exceptional service. Thank you very much
5.00
Excellent

Date of publication
14/12/2018
Date of order
14/12/2018
14/12/2018
Just received my beautiful dinner plates packed by Jodie to perfection Loved all my purchases from Nordic House. Service and packing excellent and all done with a real personal touch Thank you
5.00
Excellent

Date of publication
13/12/2018
Date of order
13/12/2018
13/12/2018
I have put 5 stars against all the comments. My first order was a bit of a disappointment as the small fir tree l had ordered was damaged on arrival. I emailed straightaway and within minutes a lovely lady by the name of Kirsty relephoned and immediately sorted the problem out arranging for a replacement to be sent. It arrived safely in less than 2 days. Thank you so much to Kirsty and the team
5.00
Excellent

Date of publication
11/12/2018
Date of order
11/12/2018
11/12/2018
Amazing personal service from Nordic House.
In a crowded online market place, this business stood out for its personality, caring nature and attention to detail.
We are absolutely over the moon with our unique log holder.
Thank you so so much
5.00
Excellent

Date of publication
11/12/2018
Date of order
11/12/2018
11/12/2018
Super friendly and helpful service for my phone order. The mirror ordered (Loft Style) is great quality and arrived well packaged; the delivery company were efficient and communicated well throughout. Really pleased and would recommend Nordic House without hesitation.
5.00
Excellent

Date of publication
04/12/2018
Date of order
04/12/2018
04/12/2018
Excellent service and website
5.00
Excellent

Date of publication
03/12/2018
Date of order
03/12/2018
03/12/2018
I can highly recommend Nordic House. It is always a bit nerve racking buying a big item online (especially a mirror) but excellent communication and efficiency made it a very smooth experience. The mirror is up and looking fab in our kitchen. Kirsty was brilliant at keeping us informed & checking out the delivery options. Such excellent customer service
5.00
Excellent

Date of publication
28/11/2018
Date of order
28/11/2018
28/11/2018
Excellent service. Ordered easily and product arrived very quickly and well packaged.
5.00
Excellent

Date of publication
26/11/2018
Date of order
26/11/2018
26/11/2018
My order of Nordic Touch Tableware arrived the next day It’s lovely and just as described. It was also so well protected in the parcel. Fantastic all round service.
5.00
Excellent

Date of publication
24/11/2018
Date of order
24/11/2018
24/11/2018
Very fast, efficient and reliable service. Products of a very high quality. Thank you
5.00
Excellent

Date of publication
22/11/2018
Date of order
22/11/2018
22/11/2018
I ordered three lanterns from Nordic House and unfortunately one was broken in transit and so needed to be returned (although actually I decided that one was unwanted as it didn't fit the space). When I contacted Nordic House customer services I was pleased to experience great customer service and a completely no-fuss response in either getting a replacement to me or having it returned.
5.00
Excellent

Date of publication
22/11/2018
Date of order
22/11/2018
22/11/2018
Your products are brilliant, in particular, last year I bought your large candle pumpkins, I got the last 3 and every few months I look to see if you will have them again, but no luck. Please bring back Your delivery is amazing, the only piece of constructive advice I can give is that your packaging is EXTREME, hard to get into and lots of wasted paper/ packing, other than that, amazing.
5.00
Excellent

Date of publication
21/11/2018
Date of order
21/11/2018
21/11/2018
Superb customer service, great quality product and speedy delivery. A brilliant customer experience all round
5.00
Excellent

Date of publication
16/11/2018
Date of order
16/11/2018
16/11/2018
I ordered a small lantern with leather strap and the glass and slate candle holder, both arrived the day after despatch. Stunning quality, well packaged
would be an apt description of both. Will buy the larger sizes of lantern when they come back in stock. Customer service was excellent all the way through.
Would not hesitate to recommend the company or products.
5.00
Excellent

Date of publication
13/11/2018
Date of order
13/11/2018
13/11/2018
Love buying from Nordic House, customer service is great and the products beautiful.
5.00
Excellent

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
I can not fault the personal service and quality of the Loft Mirror I purchased from Nordic House. From ordering, I was contacted the next day to organise delivery, the delivery firm used were polite and courteous and timely. A very pleasant shopping experience, I will highly recommend to all my friends and family. Thank you. Dawn
5.00
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
I knew the linen duvet cover set was just what I needed to complete my bedroom re-do. I contacted customer service to special order a super-king and I'm so thrilled. I set it up and it's the best compliment to my headboard & feature wall. So happy Thanks for the sweet candle too. Customer service is alive and well at Nordic House.
5.00
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
I received my order yesterday and just wanted to say a huge thank you as I am so pleased with all the items. Items all packed beautifully and so well protected.The new hand soap smells amazing so I will order the hand lotion next order I'm really pleased so thank you for a great service. Also,it's great to be able to track the parcel with DPD and the driver arrived exactly on time.Very impressed
5.00
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
I recently came across your website and fell in love with the products you offer. I quickly made an order (having to restrain myself from going too mad) and I'd just like to say what a fantastic company you are. Customer care exceptional, the products I purchased were wrapped beautifully and carefully and arrived quickly. I can't wait to put my Christmas order in Thank you so much.
5.00
Excellent

Date of publication
29/10/2018
Date of order
29/10/2018
29/10/2018
Brought to beautiful Nordic Zen milking stools. One for the bathroom and another for down stairs boot room. It looked lovely in my farmhouse black and white cottage. Gave the bathroom a spa feel. Great company to deal with, order was prompt and on time. Would definitely recommend.
5.00
Excellent

Date of publication
26/10/2018
Date of order
26/10/2018
26/10/2018
Fantastic service from start to finish, very impressed Absolutely love the items I bought, they are beautiful Delivery was also incredibly prompt Thank you
5.00
Excellent

Date of publication
16/10/2018
Date of order
16/10/2018
16/10/2018
From start to finish my experience with Nordic House has been fantastic. The customer service upon placing the order was so friendly and helpful, explaining the forthcoming delivery. The goods are gorgeous and beautifully made very true to the imagery on the website. Delivery for normal goods was within the next day and for a larger good as brilliant scheduled service. Can't wait to buy more.
5.00
Excellent

Date of publication
15/10/2018
Date of order
15/10/2018
15/10/2018
Delivery of this item was unfortunately extremely difficult to organise. The company was not easy to deal with and were not flexible nor helpful with setting dates.
Once arrived, I actually carried the mirror upstairs myself. The one man who came to the door said that his colleague was in the van "having lunch" and so would fetch him.
The packaging was damaged due to poor handling.
4.00
Good

Nordic House replies: 17/10/2018
Thank you for the feedback regarding your recent delivery. We’re so sorry you didn’t receive the service our couriers are expected to provide. As per your conversation with Kirsty, we have escalated this with our couriers so they can investigate further. We’re so happy to hear however that the lovely Mirror arrived in perfect condition despite this and look forward to speaking with you again soon.

Date of publication
14/10/2018
Date of order
14/10/2018
14/10/2018
Brilliant products, brilliant service and all delivered in double quick time. Can't recommend them highly enough.
5.00
Excellent

Date of publication
12/10/2018
Date of order
12/10/2018
12/10/2018
Brilliant service as usual and lovely timeless items.
5.00
Excellent

Date of publication
12/10/2018
Date of order
12/10/2018
12/10/2018
Love my Goatskin stool. Beautifully designed and fabulous quality.
Came within 48 hours, well packaged.
5.00
Excellent

Date of publication
12/10/2018
Date of order
12/10/2018
12/10/2018
Absolutely delighted with the star linen cushion that has just arrived. It was beautifully packaged and only ordered yesterday. Fabulous shopping experience.
5.00
Excellent

Date of publication
12/10/2018
Date of order
11/10/2018
12/10/2018
We are delighted with all our purchases they are exactly as in the photos and great quality too. Thank you
5.00
Excellent

Date of publication
11/10/2018
Date of order
11/10/2018
11/10/2018
What a stunning mirror, delivered on time in professional hands. I could only stand back and admire my fab purchase. What a treat

Thank you Nordic House, it made online shopping a joy something that doesn’t happen often I look forward to purchasing from you in the future.

A very satisfied customer
5.00
Excellent

Date of publication
08/10/2018
Date of order
08/10/2018
08/10/2018
Loft style window mirror - large.
We recently purchased the above for our newly refurbed kitchen for the dining end and it reflects the whole room - loving it Plus it’s already had a lot of admirers
Thank you also for the extremely quick service. Nothing could be faulted from order to delivery. Will definitely recommend Nordic House to family and friends and hope to use you again ,
5.00
Excellent

Date of publication
04/10/2018
Date of order
04/10/2018
04/10/2018
Excellent service, love my purchases
5.00
Excellent

Date of publication
04/10/2018
Date of order
04/10/2018
04/10/2018
I have ordered 3 large items recently from Nordic House and all items purchased were or exceptional quality. I couldn't fault their customer service or delivery of the items either. This company really knows what a customer wants. It is rare to find a company like this these days. Thank you Nordic House I will be shopping with you again and recommending my family and friends to you.
5.00
Excellent

Date of publication
04/10/2018
Date of order
04/10/2018
04/10/2018
Very good Quality
5.00
Excellent

Date of publication
01/10/2018
Date of order
01/10/2018
01/10/2018
Such a wonderful business to buy from. Quick delivery and their customer service is impeccable. A pleasure to shop with them
5.00
Excellent

Nordic House customer reviews

Nordic House

Scandi style home accessories

Nordic House was certified by Trusted Shops on 01/08/2013.

Contact
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
reviews@nordichouse.co.uk
Nordic House
Owner
NORDIC HOUSE LIMITED
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
Trade register
Companies House Company No. 06493086
Authorized representative
Alan Wallman
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Nordic House in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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