Certificate for Nordic House

No. X5963E5A944F935BA60E231A0ECD7F364
 

Approved on
01/08/2013
Valid until
31/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Nordic House



Excellent

4.95/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 144 Trusted Shops reviews collected in the last 12 months.
In total, Nordic House has already collected 729 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/09/2019
Date of order
17/09/2019
17/09/2019
I can not fault the ordering process, the customer service or the product received- absolutely brilliant.
5.00
Excellent

Date of publication
10/09/2019
Date of order
10/09/2019
10/09/2019
Fabulous customer service from Kirsty who kept me updated via both email and phone. Couldn't have asked for better help or quicker responses to my delivery query. So nice to deal with a company that actually cares about customer service and that can be easily contacted via phone as well as email.
5.00
Excellent

Date of publication
06/09/2019
Date of order
06/09/2019
06/09/2019
I was badly let down by a company to purchase 2 lanterns. In desperation I contacted Nordic House to purchase similar items. I spoke to an advisor on Tuesday afternoon, who told me that the lanterns I was after were in stock. On Thursday morning at 09.30 hours I had received my order through DPD.
Great service, fantastic items. Couldn’t have wished for a better product and service. Thank you
5.00
Excellent

Date of publication
05/09/2019
Date of order
05/09/2019
05/09/2019
I was keen to get my items fast. I e mailed Nordic house to check delivery times and got a call back the same day confirming they’d been despatched. They arrived the next day well wrapped and I am delighted with them. Top quality and great , friendly service. I’ll be shopping again soon
5.00
Excellent

Date of publication
30/08/2019
Date of order
30/08/2019
30/08/2019
A well deserved 5 star recommendation. Great communication from the Company. They really looked after my order and kept me fully updated. Absolutely LOVE the lantern I ordered. Wonderful quality. Will 100 be using this Company again.
5.00
Excellent

Date of publication
23/08/2019
Date of order
23/08/2019
23/08/2019
Everything arrived beautifully and thoughtfully packaged to minimise any damage. Thank you for the personal courtesy call re delivery, though I didn’t answer my phone as thought it was a telemarketer I did appreciate the call. I will definitely shop on Nordic House again.
5.00
Excellent

Date of publication
21/08/2019
Date of order
21/08/2019
21/08/2019
Nordic House is always a pleasure to buy from. Ordering and delivery couldn’t be simpler. Beautiful, unique products and a fantastic website. Excellent for unusual gifts and the Christmas selection is always stunning.
5.00
Excellent

Date of publication
21/08/2019
Date of order
21/08/2019
21/08/2019
This is a lovely little sturdy table to go alongside my sofa and easily fits a plant and small lamp on its top. It came very well packaged and the delivery company was brilliant. They let you know when it will arrive, giving you an hour slot. Very happy with my first purchase from Nordic House.
5.00
Excellent

Date of publication
19/08/2019
Date of order
19/08/2019
19/08/2019
I placed 2 separate orders for elite hurricane lanterns and candles. Delivery was very prompt each time with clear communication and a one hour delivery slot. We are delighted with the lanterns. They are beautifully designed and really well constructed.
5.00
Excellent

Date of publication
16/08/2019
Date of order
16/08/2019
16/08/2019
Everything ordered arrived promptly and in perfect condition. All items are beautiful and well made.
5.00
Excellent

Date of publication
15/08/2019
Date of order
15/08/2019
15/08/2019
Fabulous quality products and service, with prompt delivery. Previously had a wine cooler from you some time ago and had so many compliments I ordered 3 more for my friends. Plus whilst it’s a bit early to think about Halloween bought the pumpkins which I’d had my eye on for a while now before they sell out
5.00
Excellent

Date of publication
15/08/2019
Date of order
15/08/2019
15/08/2019
Nordic House staff couldn’t do enough to help me ... going that extra mile to send a photo of what I was querying as I was unsure of the colour .... outstanding customer service ....
I would have no hesitation in using this company again ........ thank you to all involved
5.00
Excellent

Date of publication
10/08/2019
Date of order
10/08/2019
10/08/2019
I adore your products, ideas, website and I information. All round excellent service
5.00
Excellent

Date of publication
08/08/2019
Date of order
08/08/2019
08/08/2019
I love this very eye catching Elegant Stool.A little expensive maybe but well made and beautifully designed.A lovely buy from Nordic House.
Ann. Plymouth
5.00
Excellent

Date of publication
27/07/2019
Date of order
27/07/2019
27/07/2019
Amazing personable customer service - the lanterns are simply stunning. Thank you Josie for all of your help, support and advice.
5.00
Excellent

Date of publication
25/07/2019
Date of order
25/07/2019
25/07/2019
Lovely quality linen and fast delivery, very happy. Would have bought more of the linen towels but they had run out Will shop here again.
5.00
Excellent

Date of publication
23/07/2019
Date of order
23/07/2019
23/07/2019
I love Nordic House and am a return customer there service is fantastic and great for Scandinavian homeware the staff are so incredibly helpful would highly recommend .
5.00
Excellent

Date of publication
23/07/2019
Date of order
23/07/2019
23/07/2019
Unfortunately the candle holder was damaged on arrival however this was all resolved efficiently and speedily.
Customer Service experience was excellent and the Customer Service Adviser Josie was wonderful.
Having being a Customer of Nordic House for some years I can highly recommend their products and the Service in every respect. They are a class company.
4.33
Good

Date of publication
22/07/2019
Date of order
22/07/2019
22/07/2019
Excellent customer service and truly quality products.
5.00
Excellent

Date of publication
17/07/2019
Date of order
17/07/2019
17/07/2019
The quality of the rug I ordered was outstanding and I'm very happy with my purchase although it is smaller than I expected. I would definately recommend. Thank you Nordic House
5.00
Excellent

Date of publication
15/07/2019
Date of order
15/07/2019
15/07/2019
My order arrived in perfect condition, well packed and carefully wrapped. I am really pleased with the items: the driftwood candelabra is stunningly beautiful and quite unique.The ladder solves a more practical problem of lack of space to hang belongings in the bedroom, and looks elegant in the process.Thank you very much for leading the way in what customer service should really be about.
5.00
Excellent

Date of publication
15/07/2019
Date of order
15/07/2019
15/07/2019
My order arrived in a couple of days but was unfortunately broken in transit. I contacted customer service who were super helpful and sent a replacement immediately. The standard of both customer service and product quality is exceptional.
5.00
Excellent

Date of publication
14/07/2019
Date of order
02/07/2019
14/07/2019
Ordered a beautiful mirror which exceeded expectation, great service, very personable.
5.00
Excellent

Date of publication
05/07/2019
Date of order
05/07/2019
05/07/2019
Super fast delivery, well packaged, beautiful items Would definitely recommend.
5.00
Excellent

Date of publication
04/07/2019
Date of order
04/07/2019
04/07/2019
Always good experiences with this company- swift delivery, items well packaged and very good customer service
5.00
Excellent

Date of publication
04/07/2019
Date of order
04/07/2019
04/07/2019
lovely items for sale on Nordic house and especially nice to get a thank you phone call when order placed
5.00
Excellent

Date of publication
03/07/2019
Date of order
03/07/2019
03/07/2019
It was a pleasure dealing with Nordic House. Service was polite & very efficient. Delivery to Northern Ireland also prompt and on prescribed day. The mirror is lovely and suits the intended room perfectly.
I would highly recommend this company.
5.00
Excellent

Date of publication
28/06/2019
Date of order
28/06/2019
28/06/2019
Received my whitewashed milking stool yesterday and it’s gorgeous. Beautifully made and rustic looking. Fits so well in my new bathroom. No matter what I have bought from you over the years,from furniture to brick moulds,it arrives promptly and carefully wrapped. I can always find what l’m looking for at Nordic House and you are always at the end of the phone with advice if needed. Thanks. L Marr
4.67
Excellent

Date of publication
28/06/2019
Date of order
28/06/2019
28/06/2019
One of the best customer service experiences I have ever had (Caroline was amazing) - from the point of order to the arrival of the product. Thoroughly recommend Nordic House and will be using again
5.00
Excellent

Date of publication
20/06/2019
Date of order
20/06/2019
20/06/2019
Well worth buying from Nordic House. Fantastic communication, Caroline is a star. Delivery very prompt and not to forget the items I purchased, high quality and as described. This is genuine feedback this is the first time I have used this company and very impressed will be using again.
5.00
Excellent

Date of publication
20/06/2019
Date of order
20/06/2019
20/06/2019
Lovely website which was easy to navigate, super products delivered promptly and carefully packed, and a surprise courtesy follow up phone call to boot. This is a really high standard of customer service, thank you
5.00
Excellent

Date of publication
19/06/2019
Date of order
19/06/2019
19/06/2019
This is the second time I have purchased from Nordic House. My first purchase experience was excellent in every way. Delivery with the most efficient courier company, items purchased perfect and customer service very personal and attentive. My second purchase has been just as the first was. All in all a very stress less experience. Thank you.
5.00
Excellent

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
Excellent product, very quick service and would highly recommend
5.00
Excellent

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
Excellent product and service
5.00
Excellent

Date of publication
08/06/2019
Date of order
08/06/2019
08/06/2019
The artisan double candle holder is simply beautiful. I was a bit unsure, when ordering this item, if it was going to be a bit " rustic", but the styling and finish is quite contemporary, which was the look I was looking to achieve. The ordering process, is very simple and my item arrived the next day, beautifully packaged.
I will certainly be using Nordic House, for more of their gorgeous items.
5.00
Excellent

Date of publication
04/06/2019
Date of order
04/06/2019
04/06/2019
I order a lot online & get differing levels of customer service. Nordic House was simply THE best ever; from a courtesy call following placing the order to follow up emails & a superbly packed, prompt delivery with high quality products - stunning Rattan Planter Troughs. It was all super impressive
5.00
Excellent

Date of publication
28/05/2019
Date of order
28/05/2019
28/05/2019
I placed an order on Monday 20 May and just wanted to say thank you for dispatching the items so quickly. I was amazed they arrived within 24 hours and I absolutely love the panels. The intricate and distressed design gives a great finish. Will be looking to order more shortly and will definitely recommend.
5.00
Excellent

Date of publication
23/05/2019
Date of order
23/05/2019
23/05/2019
Ordered a gorgeous lantern, which looks stunning, it’s my second lantern from Nordic House and both are always admired by friends.
My shopping experience was excellent from ordering to delivery.
5.00
Excellent

Date of publication
23/05/2019
Date of order
23/05/2019
23/05/2019
As I live in Ireland I had to call to get delivery price
Every person i dealt with was super helpful especially Ivana
Delivery was also very fast
Great company to deal with
5.00
Excellent

Date of publication
21/05/2019
Date of order
21/05/2019
21/05/2019
What can I say The items I ordered are absolutely stunning and the customer service I received, equally stunning Kirsty was so helpful when I enquired about an out of stock item and even called me to inform me how to look after my new tapas board when it came back into stock. I have never received customer service so thorough and friendly. I'll definitely be back, NH is my new favourite shop
5.00
Excellent

Nordic House customer reviews

Nordic House

Scandi style home accessories

Nordic House was certified by Trusted Shops on 01/08/2013.

Contact
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
reviews@nordichouse.co.uk
Nordic House
Owner
NORDIC HOUSE LIMITED
The Sight Centre Newham Road
TR1 2DP Truro, Cornwall
United Kingdom
Trade register
Companies House Company No. 06493086
Authorized representative
Alan Wallman
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Nordic House in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.