Reviews for Nordic House
The home furnishing items are stunning and my experience was further welcoming with my conversations with Lucy who was softly spoken, a pleasure to talk to and who gave me her undivided attention during my orders. She has a great sense of awareness on the needs of the customer and I love calling up Nordic just to speak to Lucy and get her advice. She took the time to write me a very comprehensive email containing how to get the best out of candles and enjoy them safely. I do not have any
Pictures yet to share but I hope that I can in the near future which means I really hope Nordic and the people who run this super company is able to continue to sell the gorgeous home furnishing products and that many more customers experience the fantastic customer service as I have.
What a wonderful discovery of home furnishings that gives one a sense of beauty as well as outstanding quality of products. Caroline a knowledgeable and lovely individual who was a joy to speak with when I purchased the lanterns and many other items. I have learnt how to not only look after the products but also Caroline gave a me wealth of intelligent advice on candle management which was fascinating. I also discovered that Caroline is originally from the same place I now live in which made it an extra a special bond for me.
I’ve had a great overall customer service experience from Nordic House. They’re an extremely friendly, helpful and responsive team.
I recently received an order and through my own clumsiness managed to smash a part of the table lamp; the team were so understanding and organised a replacement part free-of-charge within the hour.
I’ll certainly be shopping here again - their products are truly amazing but it’s the great team in the background that ties the whole experience together for me. 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Great service Caroline. I have bought products from you in the recent past so was totally confident when I bought the voucher for my brother and sister-in-law. They will enjoy browsing and will come to love your products as much as I do. I have spent a lot of time considering online retailers for my own home and you put customer service at the very heart of what you do. Lovely people & company!
Nordic House were fantastic.
My order was promptly dispatched, however DPD failed to deliver and when speaking to them, were most unhelpful. I contacted Nordic House who assisted me without hesitation. They took on the query with DPD about the missing parcel, and arranged a replacement to be dispatched immediately. This was received the following morning, in plenty of time for Xmas. Thankyou!
Delighted with the white salt and pepper grinders from Nordic. One of the few excitements left in life (how sad) is to have a small piece of pepper unexpectedly explode in one's mouth an hour or so after eating and the only way to achieve this is with a mill which grinds suitably coarsely. A fine grind, like dust, simply doesn't deliver. I am so pleased to have found these. Terrific!
What a find Nordic house has been this Christmas, such beaituful unique goods that the team seeling them follow through with great customer care. Everything I ordered was wrapped impeccably, safely and on time and i would highly recommend anyone who is tired of the big guns ( cox& cox,white.co) to shop here...you won;t be dissapointed. thank you all. x
Fabulous shopping experience from start to finish. Caroline from customer services was so helpful which I really appreciated as I don’t shop on line. I bought a white concrete bowl which is absolutely gorgeous and looks amazing on my table. It was well wrapped and delivered on time. I’m already looking to see what I can buy next! So glad I discovered Nordic House.
The foxtail bunch was exactly what I have been looking for to complete a natural grass and stem display. A generous amount and good length in varied shades. Some stems had slender leaves on which I liked.
The bouquet was beautifully wrapped (by Monika) and packaged - which will be re-purposed!
I cannot think of anything Nordic could do better in this instance!
This is a lovely, quality item.It fits the stairs perfectly and is extremely well balanced both on the stairs, but also when freestanding and waiting to be unpacked. There are many, cheaper stair baskets on the market, but this is well made, is accurate on its stair depth dimension and is a real asset for a busy family. It turned out to be the perfect gift !
Firstly I am a returning customer having in the past purchased items from furniture to mugs . Both the quality and appearance of the little rocking horse is absolutely gorgeous. Another beautiful acquisition from Nordic House. I cannot fault this companyI only ordered this item yesterday! Thank you again for your wonderful service. Linda.
I ordered several items (order number 156335) which were well packaged however the large terracotta vase had a chunk missing from the rim. I emailed customer services who promptly replied and offered to send out a replacement without question. I love the products at Nordic House and their service is second to non. Thank you so much!
We received first class customer service as usual from Nordic House. Within 24 hours we received a call to confirm our order and explain the delivery process which is always a lovely touch. The table is beautiful and unlike anything on offer elsewhere. Delighted with our purchase and would highly recommend Nordic House.
I bought 3 beautiful vintage lanterns from N H this Christmas and all arrived safely.
Unfortunately one lantern had a loose/faulty door mechanism.
I contacted customer services and they were so helpfulkind, thoughtful and proactive in sorting my problemit is a pleasure to find this level of care in a company.
Nordic House is one of the best online shops I have ordered from - ever! Great service and lovely products, and so well wrapped there is no need to worry that your beautiful treasures will be damaged in-transit.
I have already ordered another item that I had my eye on!
Well done all at Nordic House!
Can I just say I Love Them
Fantastic service ordered 2 milking stools and they were delivered the next day ..
I love the fact they are unique and slightly different in appearance..
Love love love them ..
Packaged beautiful and arrived in perfect condition..
Thank you to your team
I purchased the hand blown round glass vase for a birthday present for my friend. She absolutely loved it (it was given reluctantly as I also loved it) .
I was kept informed about delivery and I would certainly recommend the company. I will definitely purchase from them again.
This is the first time I have ordered through Nordic House and it was a delightful experience.
The products are very nice and of excellent quality. And I could ask for better customer service. A huge thank-you to Caroline and the rest of the Nordic team!
When I bought a lamp recently a small part of the bulb fitting was broken. When I contacted Nordic House they replied very quickly to say that they would a replacement part - it arrived the following day. Great service and a lovely lamp too.
One item had a fine crack in the glaze and they have emailed straight away to say they’ll send a replacement & just to use the original item if I can - - really quick response and all items very well packaged using recyclable packaging
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