Nordic House have been an absolute pleasure to deal with. Their communication throughout has been second to none; with a courtesy call after my order was placed and a follow up email after delivery. The delivery itself was completely stress free and my beautiful mirror is exactly what I was looking for. I’ll certainly be ordering from Nordic House again and would not hesitate to recommend then!
2021-07-07T15:52:22Z 25 days ago
I took delivery of my large olive tree this morning and l’m thrilled to bits.
It arrived less than 24 hours after l ordered it - amazing! - and looks stupendous. So realistic.
Thank you so much for the super-speedy delivery and for such a great product.
I absolutely love this lamp. It is high quality, minimalist, and looks great in my hall, which is decorated in grey, white and green-grey walls. The lamp is very stylish/chic. The lamp was perfectly boxed, and arrived two days after ordering, in perfect condition. Had 1 query about it which was answered with a personal call from the company. Very impressed! Highly recommend the lamp/this company!
I am so impressed with the Nordic House energy and enthusiasm to help me as a customer. In a world with lots of logistical challenges you guys are personal and different. such a high quality and prompt service. The home furnishing range is curated so impeccably I feel I could order anything from you and it would have been rigorously tested to meet the personality that is Nordic House. Thank you
What a pleasurable experience from start to finish. The website was easy to navigate and delivery first class (free delivery always goes down well!) The rug and seagrass basket are both beautiful, the rug looks gorgeous in my kitchen, adding a warm and cosy feel. The basket is being used for storage in my bedroom and looks so pretty filled with scarves and hats. Thank you NH team.
I was delighted when I haphazardly found Nordic Home on the web and that they ship to Jersey Channel Island even after Brexit.
The customer service team where really helpful and up front about delivery times. I ordered a boule of beautiful table lamps, quite a few faux plants and a towel rack for my bath romm. Everything arrived well wrapped and all of the products looks lovely.
2021-05-07T03:25:12Z 3 months ago
Came when it said would boxed and wrapped very well so all products were in perfect condition
Love the products beautiful designs and fantastic customer service & love the personal touch of a call thanking me for order and anything more you can do . Will recommend & use you again
A new find for me and I couldn’t be happier with the product and the wonderful customer service, very helpful and extremely professional, nothing is too much trouble, a real personal touch!
2021-04-03T16:03:23Z 4 months ago
Thanks to a great team, fantastic communication, quick and well organised delivery, and I love my new chairs, beautiful quality and just what I hoped they’d be. Five stars well deserved.
2021-04-02T07:24:56Z 4 months ago
Possibly the best customer service I have ever consistently received. When something doesn’t go right - rarely- they go the extra mile to fix it, even when it’s been my fault.
2021-03-06T14:49:47Z 5 months ago
I ordered a bowl which was unfortunately damaged in transit. I was given a quick refund and the customer service was excellent with very good communication. It was a shame about the damage which was most likely the fault of the delivery company but these things do happen so it could have been packed in a more sturdy box. However I would shop from Nordic House again as they were very nice about it.
I ordered 2 graceful ceramic vases as a gift for xmas, they arrived 3 days before xmas the box was damaged, the one vase was broken.i rang customer service & spoke to Kirsty who was extremely helpful, she advised if I could send a picture of the damaged box etc, she could issue a new vase to be despatched immediately It arrived in time for Xmas. The vases are beautiful lovely shape great service
2020-10-15T18:34:09Z 10 months ago
I ordered a selection of Christmas decorations from Nordic House and was completely blown away! Not just by the quality of the goods I had ordered, but also by the effort put into carefully packaging the items. Needless to say, everything arrived in one piece and I canny wait to hang them all on the tree. This is my first time shopping with the company and definitely won’t be my last. Thank you :)
Firstly, I would like to say that the Customer Service I received, from Sam in particular, was just amazing! So genuinely interested, friendly, and helpful. I am delighted with my purchases, particularly the Rusty Metal Candle Lantern, which I have admired many times, but just decided to go for it, and so very glad I did! The perfect height and rustic look that I love! Looks gorgeous when the ca
2020-08-10T20:02:59Z 1 year ago
We have purchased from Nordic House twice and on both occasions we have been amazed by the products, customer service and delivery. We’ve purchased the Nordic touch pasta bowls, dillie stoneware mugs, Fika boards and hanging willow basket and wood display ladder. Both times delivery was quick and well packaged, and the products are amazing quality! We’ll definitely be ordering again very soon!
My order arrived promptly and well wrapped. As I unwrapped the items, they were even more beautiful than I had imagined and good quality. I am so delighted with my marble platter decorated with forest fern and matching coasters - they are gorgeous. Not only that but customer care is first class. In particular, I received kind help from Sam, who is a credit to Nordic House and extremely helpful.
2020-10-07T07:47:55Z 10 months ago
I am delighted with the Reclaimed Hurricane Lamp I bought. It’s absolutely stunning in my bedroom and a real feature. It’s a really sturdy piece. The customer service was excellent as well. Kirsty called to confirm my order but also chatted through the items I’d purchased and the delivery methods for them. I definitely recommend shopping with Nordic House as you won’t be disappointed.
Not only excellent customer service but the product packing is totally 'environment' friendly and my Exquisite candles with the remote control are so 'real' I have ordered more. That is how good they are.
As a candle lover I use them every evening and the Exquisite ones are perfect for anyone with low ceilings ( no black marks) or with Children around.
Such a fabulous company.
2021-01-08T18:22:17Z 7 months ago
I recently discovered Nordic House and have been delighted with all aspects of customer service and delivery.
There’s a real personal touch to communications, I have always been fully informed about stages of shipping and delivery and the shipping has been very prompt.
The quality of the products you sell is excellent and would enhance any home. Top marks to your buyers!