Review summary
Many customers praise the staff for being helpful, friendly, and attentive throughout the buying and delivery process. The quality of mattresses and beds receives positive feedback from most buyers, and customers value the clear and regular communication provided by the shop. Additionally, the products are noted for good value and fair pricing, and customers appreciate when issues are addressed quickly and effectively. However, some customers note challenges with the delivery experience and express dissatisfaction with gaps in updates or confirmations. A few reviewers mention issues with product quality and are not always satisfied with how certain problems were handled.
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Excellent staff
The guy working there alone, the day i bought the mattress, excellent guy, quick response on emails and quick service in shop.
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Sent me a cheap alternative.
Sent me a cheap mattress instead of what I had ordered, then tried to convince me it was the genuine thing, but with a revised specification and different name. Eventually a replacement was sent, which still didn't have the manufacturer's label on it, but seemed to be right.
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Ordered a mattress and paid for it, then got an email to say they don’t deliver to our area (north Devon) not exactly an area where we have any other problems with deliveries.
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On time and did the job without any complaint
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long lead time with little communication.
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Good Quality and fair price.
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Couldn't deliver far up as Scotland
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Mattress i recieved was amazing will order my new bed soon came on time an was very comfortable
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