illumination.co.uk
Reviews:

1,386 total reviews   79 reviews in the last 12 months

Review summary

Many customers praise the quick shipping, high product quality, and responsive customer service. Packaging is generally appreciated for keeping items undamaged, and communication during the order process receives positive feedback for providing useful updates. Installation is mostly described as easy and straightforward, and pricing is often considered fair or good value. However, some customers report delivery delays or unclear timelines, occasional product defects or fragility, and dissatisfaction with certain aspects of customer service or issue resolution. A few mention problems with packaging, such as items arriving with issues, as well as poor or insufficient communication during the order process. There are also comments about minor installation challenges and unexpected costs or dissatisfaction with pricing.

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Reviewsillumination.co.uk

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Community member 
1 Reviews
 Verified

3 ball pendant lights

Despite the lights arriving on two different dates the quality is nice. Globes bigger than expected but look good. I am happy with them. Fitting easy. Globes are a little bit fiddly but ok once you know how to fit them
Community member 
1 Reviews
 Verified
Excellent. Received a damaged light and replaced it with no issues with the pictures sent.
Community member 
2 Reviews
 Verified
Purchased a few of the products excellent, good communication and delivery,
Community member 
1 Reviews
 Verified
Very quick service with good communication
Community member 
1 Reviews
 Verified
Good customer service and information
Community member 
1 Reviews
 Verified

Beautiful lights

Lovely lights have transformed the the room really pleased with our choices extremely well packaged.
Community member 
1 Reviews
 Verified
Great website, quick ordering and info given at every stage of delivery
Community member 
1 Reviews
 Verified

Good product but careful with which bulb you choose as physical size matters

Good product but the light bulb was too large to go through the top of the glass dome so had to buy from elsewhere. Not a major issue but something to be aware of when chosen to have the bulb supplied witht the unit.
Mark E.
2 Reviews
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Stoke-on-Trent
 Verified

Very Nice unique products

Very Nice products that were unique and the style we wanted for our redesigned living area. We had to wait for shipment to the UK but are very happy they were exactly as described.
Community member 
1 Reviews
 Verified
Nice product, reasonably priced. Order confirmation and shipment a bit erratic
W R
Willow R.
2 Reviews
 Verified

“Lovely Light”

Happy with everything, just a bit of a wait for delivery as we didn’t realise it was coming from Germany.
Community member 
1 Reviews
 Verified
Great service
Community member 
2 Reviews
 Verified
Got what I ordered on the date said
Community member 
1 Reviews
 Verified
Lights are brilliant. Website easy to use and delivered with no problem.
Community member 
1 Reviews
 Verified
Community member 
2 Reviews
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Quickly sorted out a problem I had very pleased
Community member 
1 Reviews
 Verified
For the money it was ok
Community member 
2 Reviews
 Verified
Community member 
1 Reviews
 Verified

Unexpected substantial customs fees

Although we like the products we were surprised to have had to pay customs charges of 25% of the cost of the product. We thought we were buying a product from thexUK as suggested by the website address.
Community member 
1 Reviews
 Verified

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