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25 Sept 2023
Verified review
A very good good choice of lamps and excellent customer service! I gave 4 stars only because some lamp descriptions are not very accurate. I was interested in solid wood lamps but some say "wood" even thought it's wood imitation (some indeed say "wood like"). Also description "light" or "dark" wood is not sufficient and can be misleading. If a lamp is made of oak, rubber wood or bamboo it should be clearly explained because if I order let's say 3 lamps for the same room I want that they all are of the same wood e.g. all oak.
A week on after we paid for the order we still didn’t have any update, on the website it says processing snd it was processing since the day we paid. I had to call them to find out that they are waiting for one item out of eight to delivered from the manufacturer. It will take at least another week, then it will be another week for the order to be delivered to us. It would be nice to have a little email with update on the delivery situation.
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Reviews for illumination.co.uk
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9 Jan 2024
Verified review
Led light
Good led light fitting.Just what I needed for the kitchen
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17 Jan 2024
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25 Sept 2023
Verified review
A very good good choice of lamps and excellent customer service! I gave 4 stars only because some lamp descriptions are not very accurate. I was interested in solid wood lamps but some say "wood" even thought it's wood imitation (some indeed say "wood like"). Also description "light" or "dark" wood is not sufficient and can be misleading. If a lamp is made of oak, rubber wood or bamboo it should be clearly explained because if I order let's say 3 lamps for the same room I want that they all are of the same wood e.g. all oak.
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28 Sept 2023
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A week on after we paid for the order we still didn’t have any update, on the website it says processing snd it was processing since the day we paid. I had to call them to find out that they are waiting for one item out of eight to delivered from the manufacturer. It will take at least another week, then it will be another week for the order to be delivered to us. It would be nice to have a little email with update on the delivery situation.
Highly recommended! Quick delivery and a good price.
I didn’t initially realise that I was ordering products from Germany, and when I did I was slightly worried that I would be charged more than the advertised price because of duty and vat now the UK is not in the EU. I need not have been concerned, I was charged the advertised price. The products are very good, they were sent quickly and packaged very well. I would certainly buy from this company again. Very pleased.
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21 Oct 2023
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Ordered and Delivered Promptly.
Can't really ask for much more, the product description was good, the article that arrived was exactly as quoted and well packaged. No complaints at all. Because of installation requirements I asked a question of the company and they responded next day. Need further recommendation - I'd use them again.
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27 Sept 2023
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Easy installation, looks great! says exactly what is said on the tin and best of all the shipping was an ease... came quick too.. Thank you! Will buy here again.
I still haven’t received the item. From what I can see on tracking the light fitting has been exported & is now in limbo somewhere, but not in the UK.
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9 Oct 2023
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Great light which looks good but could have done with being told the right E27 bulb to fit it as we wasted our money on a bulb that didn't fit. Instructions for sensor function weren't great but we managed to fiddle about and get it to work well.
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12 Nov 2023
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Customer services are a credit to the company, I cannot rate more highly! Respond to email queries quickly and efficiently. Quality of products second to none, I will continue to us for any future lighting I may need.
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7 Dec 2023
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The light I ordered came very quickly direct from Germany. Very impressed with the new light which works really well & looks impressive in my home. Excellent service from the supplier & also the courier. 10/10.
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20 Nov 2023
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Have placed several orders with this company, excellent, quality products and customer care second to none. Highly recommend in every way and trust implicitly
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25 Jun 2023
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Great Product
Quality of product as described. Arrived on time and no damage to product even though outer box slightly damaged. Awaiting electrician to install now.
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18 May 2023
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A thirteen amp plug fitted would have been better than an adaptor but sorted now,
The lamp is great and the speed of it arriving impressive
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7 Dec 2023
Verified review
I like it very much that you replied to my email within 24 hours, with a satisfactory solution to my request.
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