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Review summary
Many customers praise the quick shipping times, responsive and helpful customer service, smooth replacement processing, competitive pricing, and the easy-to-use website with straightforward ordering. The majority are satisfied with the quality and design of their purchases, and some appreciate receiving regular updates about their orders. However, some customers have experienced delays in delivery, particularly for international orders, as well as issues with damaged or faulty items. There are also frustrations regarding unreturned emails, unresolved customer service issues, lack of notifications, and difficulty reaching support. Several reviewers mention limited return options, slow refunds, unexpected costs such as customs charges, and a need for clearer product information.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsillumination.co.uk
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Verified
Good selection of lighting and very easy to order.
Delivery let the side down as it came in 3 random deliveries with no explanation why. Had to hang around waiting for the second and third parts of the delivery which arrived a couple of days later than advised.
Very happy with the lights which look great.
Verified
Poor communication . Very difficult to speak to any of the team . Poor delivery service . Completely lost in knowing what is being sent or not
Verified
Great design and quality
Have now bought 2 ceiling lights from Illumination. Very happy with both, great design and quality, and fairly priced. Had to wait a bit longer for both items when compared with items bought in the UK, but it was worth the wait. Will certainly use this company again if more lights are needed.
Verified
The ordering process was fine but...
The ordering process was fine. However, the item was delivered with no prior notification from the carrier. As we were away, the item was left in the porch with the door left open as it was too large. The outer box was too big for the item in the box inside, resulting in split packaging. The electrician discovered that the metal frame holding the light panel in place was slightly bent so the panel was dented. He had to take it apart, mend and reassemble in order to fit it. Apart from all this, we are happy with the product!
Verified
Great product safely delivered
Took a day or two for confirmation of order and delivery details. But item was delivered safely, well packaged for protection and is high quality.
Verified
Great product and delivery service - value for money too!
Found the same lamp - that I had for at least two decades - and got it delivered pretty quickly. I am truly stoked I found the exact same lamp. Perfect service at a reasonable price.
Verified
Beautiful lights
Lights are beautiful better in real life .. amazing quality at a fab price .. service and delivery excellent.. would definitely recommend thank you 😊
Verified
Great lamp some small problem with royal mail/parcel force but very quick respond from customer service. Highly recommend thank you
Verified
A very good site to choose your perfect lighting easy to order and delivery was exactly as quoted.
Verified
Thumbs Up
Ordered 3 lights, all were exactly as described on the website, and good quality, and work very well, and were delivered quickly.
Verified
I ordered a light on 22/3 but have never received it. On 16/4/26 they agreed to give me a refund but I still haven’t received it.
Verified
Excellent service. Well informed and delivered to promise. This is our third order and service consistent.
Verified
Light fitting looks good but threaded rings do not fit on one of the bulb holders. Not going to use shades so will be ok
Verified
Trusted supplier
The ceiling lamp I ordered arrived on time and is of great quality. It adds so much to the room's aesthetics. You can trust this supplier; the product you order is as described.
Verified
Excellent. Received a damaged light and replaced it with no issues with the pictures sent.
Verified
Purchased a few of the products excellent, good communication and delivery,
Verified
Very quick service with good communication
Verified
Beautiful lights
Lovely lights have transformed the the room really pleased with our choices extremely well packaged.
Verified
Good customer service and information
Verified
Great website, quick ordering and info given at every stage of delivery
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