Reviews for essentialphoto.co.uk



Excellent

4.92/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 470 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 1,728 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/06/2019
Date of order
09/06/2019
16/06/2019
Excellent service from a fantastic team,items arrived well packaged and arrived long before estimated delivery date.
5.00
Excellent

Date of publication
13/06/2019
Date of order
06/06/2019
13/06/2019
Very happy with the service from Essential Photo
5.00
Excellent

essentialphoto.co.uk replies: 14/06/2019
We are pleased to hear that you were happy with the overall service you received from us at PiXAPRO/Essential Photo and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
12/06/2019
Date of order
05/06/2019
12/06/2019
Never had an issue. All goods excellent value for money .
5.00
Excellent

essentialphoto.co.uk replies: 14/06/2019
We are pleased to hear that you were happy with the overall service you received from us at PiXAPRO/Essential Photo and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
06/06/2019
Date of order
30/05/2019
06/06/2019
Could not ask for better service, excellent products with very prompt delivery
5.00
Excellent

essentialphoto.co.uk replies: 10/06/2019
We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
06/06/2019
Date of order
29/05/2019
06/06/2019
Thanks. They are very patient and kind.
5.00
Excellent

essentialphoto.co.uk replies: 10/06/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
04/06/2019
Date of order
27/05/2019
04/06/2019
Straight forward ordering process with update emails to track parcel.
5.00
Excellent

essentialphoto.co.uk replies: 05/06/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
01/06/2019
Date of order
25/05/2019
01/06/2019
Satisfied with all aspects of products and service
5.00
Excellent

essentialphoto.co.uk replies: 04/06/2019
We are pleased to hear this! We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
01/06/2019
Date of order
25/05/2019
01/06/2019
Brilliant customer services, products and prices. Long term customer and always a pleasure to deal with them.
5.00
Excellent

essentialphoto.co.uk replies: 04/06/2019
We are pleased to hear that you were happy with the overall service you received from us here at essentialphoto and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
31/05/2019
Date of order
24/05/2019
31/05/2019
Excellent service
5.00
Excellent

essentialphoto.co.uk replies: 04/06/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received from us here at essentialphoto and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
31/05/2019
Date of order
24/05/2019
31/05/2019
Excellent service as always
5.00
Excellent

essentialphoto.co.uk replies: 04/06/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received from us here at essentialphoto and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
30/05/2019
Date of order
22/05/2019
30/05/2019
All good, fast, cheap, good support.
5.00
Excellent

essentialphoto.co.uk replies: 04/06/2019
We are pleased to hear that you were happy with the overall service you received from us here at essentialphoto and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
25/05/2019
Date of order
18/05/2019
25/05/2019
Fantastic service as per usual from Essential Photo.
5.00
Excellent

essentialphoto.co.uk replies: 04/06/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received from us here at essentialphoto and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
21/05/2019
Date of order
14/05/2019
21/05/2019
Never a problem purchasing from Essential photo..........UPS delivery not so keen
4.33
Good

essentialphoto.co.uk replies: 22/05/2019
Thank you for your review, we are pleased to hear that you are happy with the service we provide and hope to see you shopping with us again soon. In regards to your feedback on delivery, I am more than happy to pass this on for our team to look into. If you require any assistance please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
21/05/2019
Date of order
14/05/2019
21/05/2019
Really fast delivery and good quality products.
5.00
Excellent

essentialphoto.co.uk replies: 22/05/2019
We are pleased to hear that you were happy with the overall experience you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
16/05/2019
Date of order
09/05/2019
16/05/2019
Excellent
5.00
Excellent

essentialphoto.co.uk replies: 21/05/2019
We are pleased to hear that you were happy with the overall service you received from us and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
14/05/2019
Date of order
07/05/2019
14/05/2019
Great service and choice
5.00
Excellent

essentialphoto.co.uk replies: 15/05/2019
We are pleased to hear that you were happy with the overall service you received from us at PiXAPRO and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
13/05/2019
Date of order
06/05/2019
13/05/2019
Competitively priced, good quality products along with easy ordering and speedy delivery. Would definitely recommend.
5.00
Excellent

essentialphoto.co.uk replies: 15/05/2019
Thank you for your review! We are pleased to hear that you were happy with the overall service you received from us at PiXAPRO and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/05/2019
Date of order
26/04/2019
10/05/2019
Quick and easy ordering.
Speedy delivery
Great customer service
5.00
Excellent

essentialphoto.co.uk replies: 13/05/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
07/05/2019
Date of order
30/04/2019
07/05/2019
Easy fast delivery, great advice.
5.00
Excellent

essentialphoto.co.uk replies: 13/05/2019
We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will always be happy to help.

Date of publication
06/05/2019
Date of order
29/04/2019
06/05/2019
Always good service from Essential Photo.
5.00
Excellent

essentialphoto.co.uk replies: 13/05/2019
Thank you for your review! We are pleased to hear that you were happy with the overall service you received from us at PiXAPRO/essentialphoto and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
01/05/2019
Date of order
24/04/2019
01/05/2019
Everything was perfect, I'm really satisfied with this shop.
5.00
Excellent

essentialphoto.co.uk replies: 02/05/2019
Thank you for your review! We are pleased to hear that you were happy with the overall service you received from us at PiXAPRO and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
30/04/2019
Date of order
23/04/2019
30/04/2019
Items arrived promptly, as described and well packed. The online chat on their ordering page is very useful and they can answer any queries there and then.
5.00
Excellent

essentialphoto.co.uk replies: 01/05/2019
We are pleased to hear that you were happy with the overall service you received from us at PiXAPRO and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
27/04/2019
Date of order
20/04/2019
27/04/2019
Fast delivery, great service.
5.00
Excellent

essentialphoto.co.uk replies: 30/04/2019
Thank you for your review. We are pleased to hear that you were happy with your overall experience with us at PiXAPRO. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
26/04/2019
Date of order
18/04/2019
26/04/2019
I love Pixapro - the quality of their products is brilliant and their team are really knowledgeable and helpful - add to that their prices are great too and you have a winning formula
5.00
Excellent

essentialphoto.co.uk replies: 01/05/2019
Thank you for your review, we are pleased to hear this! We hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
25/04/2019
Date of order
18/04/2019
25/04/2019
Very good seller Recommended
5.00
Excellent

essentialphoto.co.uk replies: 01/05/2019
We are pleased to hear that you were happy with the overall service you received from us at PiXAPRO and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
24/04/2019
Date of order
17/04/2019
24/04/2019
Very good service, next day dalivery. good quality products.
5.00
Excellent

essentialphoto.co.uk replies: 30/04/2019
Thank you for your review. We are pleased to hear that you were happy with your overall experience with us at PiXAPRO. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
24/04/2019
Date of order
17/04/2019
24/04/2019
Good products let down by poor delivery and after sale service. I placed an order and paid extra for next day delivery. Due to UPS’ inability to process a request to deliver to a collection point within a day, the delivery was delayed a further 4 days due to Easter bank holidays. 6 days after I placed the order I’ve received half of it but the other half of the order is still missing.
2.00
Poor

essentialphoto.co.uk replies: 01/05/2019
Thank you for your review. Please accept our apologies for the inconvenience caused and rest assure I will pass your feed back over. If you would like to provide us with more information on your experience with us at PiXAPRO or would like to ask any questions please email us on info@essentialphoto.co.uk. Sincere apologies and we hope this doesn't discourage you shopping with us in the future.

Date of publication
24/04/2019
Date of order
16/04/2019
24/04/2019
Service has both times been efficient, the delivery fast, and the goods well packed. Could not be happier.
5.00
Excellent

essentialphoto.co.uk replies: 01/05/2019
We are pleased to hear that you were happy with the overall service you received from us at PiXAPRO and hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
19/04/2019
Date of order
12/04/2019
19/04/2019
Really great service the item wasn't in stock when I ordered and the communication was excellent
5.00
Excellent

essentialphoto.co.uk replies: 23/04/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
17/04/2019
Date of order
10/04/2019
17/04/2019
I have made two times orders in this shop. It was fast and without any problems. Great customer support.
5.00
Excellent

essentialphoto.co.uk replies: 23/04/2019
We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
17/04/2019
Date of order
10/04/2019
17/04/2019
Excellent service and products.
5.00
Excellent

essentialphoto.co.uk replies: 23/04/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/04/2019
Date of order
02/04/2019
10/04/2019
Excellent product, efficient delivery. Since i bought my first item from essential photo i have bought more equipment due to the excellent quality of their goods
5.00
Excellent

essentialphoto.co.uk replies: 12/04/2019
We are pleased to hear that you were happy with your overall experience with us at PiXAPRO/EssentialPhoto. We hope to see you shopping with us again in the future. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/04/2019
Date of order
03/04/2019
10/04/2019
Great products and service
5.00
Excellent

essentialphoto.co.uk replies: 12/04/2019
We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/04/2019
Date of order
03/04/2019
10/04/2019
Excellent service and speedy delivery
5.00
Excellent

essentialphoto.co.uk replies: 12/04/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
05/04/2019
Date of order
29/03/2019
05/04/2019
Can't fault quality of items I've bought or the helpfulness of staff, price reasonable too. However, like almost any shop that uses couriers that's the reason for 4 stars only: choice of a min £4.95 delivery coupled with courier that can be hit and miss. Parcels arrive on time but last one was signed for by 'behind wheelie bin' despite leaving clear alternative instruction. Say no more.
4.67
Excellent

essentialphoto.co.uk replies: 08/04/2019
Thank you for your review. We are pleased to hear that you were happy with the items and customer service you received. In regards to the delivery, I will definitely pass your feedback on. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
02/04/2019
Date of order
25/03/2019
02/04/2019
Fantastic service and products
5.00
Excellent

essentialphoto.co.uk replies: 05/04/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received. Please don't hesitate to contact us if you require any help and a member of the team will be more than happy to help.

Date of publication
31/03/2019
Date of order
24/03/2019
31/03/2019
Goods arrived as described and on time. Delivery charges could be lower.
4.67
Excellent

essentialphoto.co.uk replies: 01/04/2019
Thank you for your feedback. We are pleased to hear that you were happy with the items you received. In regards to the delivery cost, I will be more than happy to pass your feedback on. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
29/03/2019
Date of order
22/03/2019
29/03/2019
Great to do business with.
5.00
Excellent

essentialphoto.co.uk replies: 01/04/2019
Thank you for your review, we are pleased to hear this. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
27/03/2019
Date of order
20/03/2019
27/03/2019
No complaints here All arrived before estimated date and I was kept updated all the way. The flash kit looks great and arrived in excellent condition and very well packaged. I spoke to the guys on chat as I had some questions and they were very polite and helpful. Top marks guys
5.00
Excellent

essentialphoto.co.uk replies: 28/03/2019
We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. Please don't hesitate to contact us again if you have any further questions and a member of the team will be more than happy to help.

Date of publication
27/03/2019
Date of order
20/03/2019
27/03/2019
Once again - excellent customer service
5.00
Excellent

essentialphoto.co.uk replies: 28/03/2019
Thank you for your review, we are pleased to hear that you were happy with the overall service you received. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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