Reviews for essentialphoto.co.uk



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 426 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 1,918 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/10/2019
Date of order
09/10/2019
16/10/2019
Easy to order & despatched promptly. Exceeded expectations.
Goods packed securely and as described.
5.00
Excellent

essentialphoto.co.uk replies: 17/10/2019
We are glad you are happy with your experience shopping at Pixapro - we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team and we will be happy to help.

Date of publication
16/10/2019
Date of order
09/10/2019
16/10/2019
Quality products at a reasonable price. Always the first place I come to for photo/video gear.
5.00
Excellent

essentialphoto.co.uk replies: 17/10/2019
We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
16/10/2019
Date of order
09/10/2019
16/10/2019
Excellent service ... very pleased with the goods. When I needed help customer service looked into my problem until is was successfully resolved...
5.00
Excellent

essentialphoto.co.uk replies: 17/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to look into this for you

Date of publication
16/10/2019
Date of order
08/10/2019
16/10/2019
Excellent for service and quality products.
5.00
Excellent

essentialphoto.co.uk replies: 17/10/2019
We are glad you are happy with your experience shopping at Pixapro - we very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions, please contact our team and we will be happy to help.

Date of publication
15/10/2019
Date of order
04/10/2019
15/10/2019
Fast and efficient. No problems here, would easily buy again from these guys.
5.00
Excellent

essentialphoto.co.uk replies: 17/10/2019
Thank you for your review, we greatly appreciate your feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will be always happy to help.

Date of publication
14/10/2019
Date of order
07/10/2019
14/10/2019
Excellent product, price and service as always. Have used on several occasions and will be back for more
5.00
Excellent

essentialphoto.co.uk replies: 15/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to look into this for you.

Date of publication
14/10/2019
Date of order
07/10/2019
14/10/2019
Wherever possible I always use Essential Photo for my lighting needs and they have never let me down. Top class service and delivery every time.
5.00
Excellent

essentialphoto.co.uk replies: 15/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to look into this for you.

Date of publication
13/10/2019
Date of order
06/10/2019
13/10/2019
Always reliable, great quality products.
5.00
Excellent

essentialphoto.co.uk replies: 15/10/2019
We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
13/10/2019
Date of order
06/10/2019
13/10/2019
I am very pleased with the quality, design and value of this boom stand which only cost £40 - well done
5.00
Excellent

essentialphoto.co.uk replies: 15/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
13/10/2019
Date of order
05/10/2019
13/10/2019
Its a large umbrella light diffuser and is easy to set up and take down comes with a proper hold all bag.
5.00
Excellent

essentialphoto.co.uk replies: 15/10/2019
We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
13/10/2019
Date of order
06/10/2019
13/10/2019
Always first class service.
5.00
Excellent

essentialphoto.co.uk replies: 15/10/2019
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please do not hesitate to get in contact with us

Date of publication
13/10/2019
Date of order
05/10/2019
13/10/2019
As always the service from Essential Photo is top notch, I’m waiting for something to complain about just to change it up a bit, nothing doing, meet it up EP, fantastic quality, just bought the 28 photo box and it’s brilliant, just what we needed for our small business.
5.00
Excellent

essentialphoto.co.uk replies: 15/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy help.

Date of publication
11/10/2019
Date of order
04/10/2019
11/10/2019
Well made equipment, quick delivery service. Excellent as always.
5.00
Excellent

essentialphoto.co.uk replies: 15/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to look into this for you.

Date of publication
10/10/2019
Date of order
03/10/2019
10/10/2019
I rang to order the product to be told that they were moving premises that day so delivery would be a day later which was a problem as i needed the product urgently for a soot. I explained this and they pulled out all the stops and got it to me in time A huge shout out to them for this as they went well beyond what they had to to help. Many thanks
5.00
Excellent

essentialphoto.co.uk replies: 15/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/10/2019
Date of order
03/10/2019
10/10/2019
All of our lighting equipment for the studio now comes from Essential.
5.00
Excellent

essentialphoto.co.uk replies: 15/10/2019
We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/10/2019
Date of order
24/09/2019
10/10/2019
I call with questions and they could not have been more helpful. Delivery is is excellent. All round good company to deal with.
5.00
Excellent

essentialphoto.co.uk replies: 15/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/10/2019
Date of order
03/10/2019
10/10/2019
Quality kit at a good price
5.00
Excellent

essentialphoto.co.uk replies: 15/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
10/10/2019
Date of order
02/10/2019
10/10/2019
Took over a week for item to be delivered. No communication from them until I emailed them about my order. Received an email from them day after I ordered the item saying item was on its way, which was a lie as the delivery company didn’t receive it until 4 days later .
2.00
Poor

essentialphoto.co.uk replies: 15/10/2019
Sorry to hear that you did not have a positive experience. Due to moving locations there was a delay with our orders being dispatched. We did try to make customers aware of this by removing the next day delivery option. We do recommend 3-5 working days for standard deliveries. Again, we are sorry for any inconvenience caused and hope this does not discourage you from shopping with us in the future

Date of publication
08/10/2019
Date of order
01/10/2019
08/10/2019
Great, super fast service and a good price paid.
5.00
Excellent

essentialphoto.co.uk replies: 09/10/2019
Thank you for your review, we greatly appreciate you feedback and hope you will be shopping with us again in the future. If you have any questions, please contact us and a member of the team will be always happy to help.

Date of publication
07/10/2019
Date of order
30/09/2019
07/10/2019
Great service
5.00
Excellent

essentialphoto.co.uk replies: 09/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
07/10/2019
Date of order
30/09/2019
07/10/2019
I have used Essentialphoto several times for online purchases and at their premises. All good, no complaints with purchases or customer service.
5.00
Excellent

essentialphoto.co.uk replies: 09/10/2019
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Date of publication
06/10/2019
Date of order
29/09/2019
06/10/2019
Love my lights
4.67
Excellent

essentialphoto.co.uk replies: 09/10/2019
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please do not hesitate to get in contact with us.

Date of publication
05/10/2019
Date of order
25/09/2019
05/10/2019
Delivery with DPD worked smooth as usual and the packaging was just what was needed to keep the items save.
The package contained all ordered items and all of them were perfectly fine.
5.00
Excellent

essentialphoto.co.uk replies: 09/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
05/10/2019
Date of order
26/09/2019
05/10/2019
In my dealings with the company everything has always been first class and excellent value for money. Long may it continue.
5.00
Excellent

essentialphoto.co.uk replies: 09/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
05/10/2019
Date of order
28/09/2019
05/10/2019
Always buy from these folks. Didn't need to contact customer services, but have done so in the past and they've been great.
5.00
Excellent

essentialphoto.co.uk replies: 09/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
04/10/2019
Date of order
26/09/2019
04/10/2019
Excellent service.
5.00
Excellent

essentialphoto.co.uk replies: 09/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
04/10/2019
Date of order
26/09/2019
04/10/2019
Excellent customer service, safe + speedy delivery for abroad and brilliant products. Thank you
5.00
Excellent

essentialphoto.co.uk replies: 09/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
04/10/2019
Date of order
23/09/2019
04/10/2019
Top quality
5.00
Excellent

essentialphoto.co.uk replies: 04/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
03/10/2019
Date of order
26/09/2019
03/10/2019
Order processed efficiently and delivered promptly
5.00
Excellent

essentialphoto.co.uk replies: 04/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
02/10/2019
Date of order
25/09/2019
02/10/2019
As usual, excellent customer service and next day delivery
5.00
Excellent

essentialphoto.co.uk replies: 03/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
02/10/2019
Date of order
24/09/2019
02/10/2019
Good response to emails and chat when researching products, so far the product is good too. I would use essential photo again.
5.00
Excellent

essentialphoto.co.uk replies: 03/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service and look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
01/10/2019
Date of order
23/09/2019
01/10/2019
5 service
5.00
Excellent

essentialphoto.co.uk replies: 03/10/2019
Thank you for your review, we are pleased to hear that you thought our service was five star. We hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
01/10/2019
Date of order
23/09/2019
01/10/2019
Bought PIKA200 for myself. Couldn't be more happier Good price, fast delivery.
5.00
Excellent

essentialphoto.co.uk replies: 03/10/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
29/09/2019
Date of order
22/09/2019
29/09/2019
Excellent
5.00
Excellent

essentialphoto.co.uk replies: 01/10/2019
We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
29/09/2019
Date of order
21/09/2019
29/09/2019
Always great products at great prices. Fast delivery. Customer service second to none. My go to supplier for studio equipment.
5.00
Excellent

essentialphoto.co.uk replies: 01/10/2019
Thank you for your review. We are pleased to hear this and hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
28/09/2019
Date of order
21/09/2019
28/09/2019
Delivery was very quick . Good quality item haven't had chance to use it yet. Hopefully it will do the job as it's for the 6th form at school to photograph there work.
4.67
Excellent

essentialphoto.co.uk replies: 01/10/2019
We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
26/09/2019
Date of order
19/09/2019
26/09/2019
Great comms, quick delivery and great prices. Couldn’t be happier
5.00
Excellent

essentialphoto.co.uk replies: 27/09/2019
We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
25/09/2019
Date of order
18/09/2019
25/09/2019
Seems like a good product, strong and easy to assemble. However, I have barely started using it yet so with regards to how good it is, I am guessing that it's five stars quality so far :D
5.00
Excellent

essentialphoto.co.uk replies: 26/09/2019
We are pleased to hear that you were happy with the overall service you received and we hope to see you shopping with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
25/09/2019
Date of order
18/09/2019
25/09/2019
Prompt delivery
5.00
Excellent

essentialphoto.co.uk replies: 26/09/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and we look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

Date of publication
25/09/2019
Date of order
17/09/2019
25/09/2019
Top class service
5.00
Excellent

essentialphoto.co.uk replies: 26/09/2019
Thank you for your review. We are pleased to hear that you were happy with the overall service you received and we look forward to seeing you shop with us again soon. If you have any questions please don't hesitate to contact us and a member of the team will be more than happy to help.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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