Reviews for essentialphoto.co.uk



Excellent

4.88/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 469 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 812 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
All arrived quickly and efficiently with good contact from the team keeping me in the loop on updates on my products as they went through the system and I’m very pleased with everything - I will shop here again. The delivery service they use was good too - gave me a 1 hour slot on the day. All went very well thank you all
5.00
Excellent

Great service
5.00
Excellent

Excellent product and amazing customer service
4.67
Excellent

Very nice customer service
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your review. Feedback is very important to us because it allows us to be able to improve our service constantly. If you require any additional assistance please get back in contact and a member of our team will be more than happy to assist you.

Really happy with my purchases and service that I received from Pixapro. Highly reccomended.
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your feedback. We are glad that you enjoyed your experience shopping with us and are happy with the products we supplied. Your feedback is very important to us because it allows us to constantly improve our service. If you have any further questions please get in contact and a member of our team will be happy to assist you.

Great prices and fast delivery
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your feedback. We are glad that you enjoyed you experience shopping with us. We aim to provide an excellent customer service both before and after your purchase so if you are in need of any further assistance, please feel free to get in contact and a member of our team will be more than happy to assist you/=.

Excellent product knowledge and customer service. Will definitely order again.
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your review. We aim to provide a great customer service both over the phone and on livechat. If you have any further questions please contact us and a member of our team will be more than happy to help you.

Prompt delivery, excellent product at great price. Recommended by a friend.
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your review. Your feedback is very much appreciated by our team because it allows us to constantly improve our service. If you need any further assistance please get back in contact and a member of our team will be more than happy to assist you.

Same day dispatch of my orders. Goods as described. Softboxes supplied with a sturdy zipped case suitable for packing up without losing bits in transit.
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your feedback. feedback is very important to us because it allows us to improve our service constantly. If you are in need of any further assistance, please contact us and a member of our team will be more than happy to help.

Excellent
4.67
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your review. We are glad that you enjoyed your experience shopping with us. We aim to provide a great customer service both before and after your purchase so if you have any further questions, please get in contact and a member of our team will be happy to help.

Great prices and speedy delivery
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your feedback. We are happy that you have enjoyed your experience shopping with us. we aim to provide a great customer service both before and after your purchase so if you have any further questions feel free to contact us and a member of our team will be more than happy to assist you.

Shulah was very helpful on the live chat.
5.00
Excellent

essentialphoto.co.uk replies: 16/11/2017
Thank you for your review, it is very much appreciated by our team because it allows us to improve our service constantly. We aim to provide a great customer service both over the phone and on livechat. If you have any further questions, feel free to contact us and a member o f our team will be more than happy to assist you.

Bought numerous items and each purchase is top quality with fast turn around on the order and great value. Perfect online shopping experience
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please do not hesitate to get in contact.

Great place to get all your lighting gear from. Really helpful friendly staff. And their prices are really good.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please do not hesitate to get in contact.

I’ve been using Essential Photo (Pixapro) for a while now while I’m building up my studio gear. I find the quality excellent, the prices great and the one small issue I had was sorted quickly and efficiently. Highly recommended supplier.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
We are glad that you have enjoyed your experience shopping with us. Your feedback is very important to us because it allows us to improve our service constantly. If you are in need of any additional assistance, please get in contact and a member of our team will be happy to help.

Disappointed they used UPS as they couldn't give me a time slot, i.e. morning or afternoon, but apart from that they are a great company to deal with.
4.33
Good

essentialphoto.co.uk replies: 07/11/2017
Thank you for your review. Your feedback is very important to us because it allows us to improve constantly. If you require any further assistance, please get in contact and a member of our team will be happy to help you.

Bought a pixapro 300cm C stand with 50" boom arm, item was top quality and what a stand should be like, item shipped quick and was well packaged.
Postage was cheap for a stand this heavy
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
Thank you for your review, we are happy that you have had a good experience shopping with us and we truly appreciate your feedback as it helps us provide a better shopping experience. If you have any additional questions, please contact a member of our team who will be happy to help.

Always great kit at really good prices.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
Thank you for your feedback, we are very happy that you are pleased with our service and the products that you received - we appreciate this review as we constantly like to improve our service. if you require any additional assistance or any additional information please do not hesitate to get in contact with us and a member of our team will be more than happy to help you out.

Have used twice now and cant fault the service so far
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
We are glad that you have enjoyed your experience shopping with us. Your feedback is very important to us because it allows us to improve our service constantly. If you are in need of any additional assistance, please get in contact and a member of our team will be happy to help.

Excellent
4.67
Excellent

essentialphoto.co.uk replies: 07/11/2017
Thank you for your review. Your feedback is very important to us because it allows us to improve constantly. If you require any further assistance, please get in contact and a member of our team will be happy to help you.

Very pleased.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
Thank you for your review. Your feedback is very important to us because it allows us to improve constantly. If you require any further assistance, please get in contact and a member of our team will be happy to help you.

Great product, and helpful advice over chat from Alex to help us set up a basic studio. We were shooting 24hrs after placing the order. Thanks
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
Thank you for your review. We are glad tha you ae happy with your experience shopping with us. We aim to provide a great customer service both before and after your purchase so if you have any further questions please feel free to contact us and a member of our team will be more than happy to assist you.

First class service as always
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
We are glad tha you enjoyed your experience shopping with us. We aim to provide a great customer service both over the phone and on live chat. If you require further assistance, please contact us and a member of our team will be more than happy to assist you.

Goods as described and prompt delivery.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
We are glad that yo are happy with your experience shopping with us. Your feedback is very much appreciated as it allows us to constantly improve our service. If you require additional assistance, please contact us and one of our team members will be more than happy to help.

Always a good experience with EssentialPhoto. Never recieved the wrong item, never had to wait for delivery. Very happy, Thank You :)
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
Thank you for your review, it is very much appreciated as it allows us to constantly improve our service. We aim to provide a great service both before and after your purchase so if you are in need of any additional assistance please contact us and a member of our team will be happy to assist you

First class service with first class products.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
Thank you for your review. We are glad that you are happy with the service we provided. Your feedback is very much appreciated by our team because it allows us to improve our service constantly, if you have any additional questions, please contact us and a member of our team will be happy to assist you.

I have made several purchases at the store and on line and I've been very happy with the way transactions were conducted. My latest purchases arrived well packed and promptly. I will not stop being a customer. It's good to know that equipment branded Pixapro is supported in the UK.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
Thank yo for your feedback, It is very much appreciated by our team as it allows us to constantly improve our service. We believe in a great customer service both before and after your purchase so if you have any additional questions please contact us and a member of our team will be happy to help you.

First class as usual. Thanks.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
Thank you for your review. Your feedback is much appreciated by our team because it allows us to improve our service constantly. If you require any further assistance please get in touch and a member of our team will be more than happy to assist you.

Light stands are good quality and easily capable of supporting both lights and accessories. The stands were packed well and postage was very quick.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
We are glad that you enjoyed your experience shopping with us and that you are happy with the service we provided. We believe in a great customer service both before and after your purchase so if you are in need of any further assistance please get in contact and a member of our team will be more than happy to help.

Very fast delivery, I’ll buy again.
5.00
Excellent

essentialphoto.co.uk replies: 07/11/2017
We are glad that you are happy with your experience shopping with us. Your feedback is very much appreciated by our team. If you have any further questions please contact us and we will be happy to assist you.

Superb quality at very competitive prices.
4.67
Excellent

essentialphoto.co.uk replies: 07/11/2017
Thank you for your review. Your feedback is very much appreciated as it allows us to constantly improve our service. If you require any additional assistance, please do not hesitate to get in contact and a member of the team will be happy to assist you.

Great company to do business with, excellent customer help.
Extensive product range but what I purchased exceeded my expectations.
No hesitation in recommending
5.00
Excellent

essentialphoto.co.uk replies: 26/10/2017
Thank you for your review. Your feedback is very important to us because it allows us to improve constantly. If you require any further assistance, please get in contact and a member of our team will be happy to help you.

Fantastic service, spoke to customer service before placing my order to confirm a few things, immediate answers and very prompt delivery
5.00
Excellent

essentialphoto.co.uk replies: 26/10/2017
Thank you for your feedback, we are very happy that you are pleased with our service and the products that you received - we appreciate this review as we constantly like to improve our service. if you require any additional assistance or any additional information please do not hesitate to get in contact with us and a member of our team will be more than happy to help you out.

Excellect products and service. I made a mistake with the order and customer service were quick and efficient at fixing the problem. Thanks very much.
5.00
Excellent

essentialphoto.co.uk replies: 26/10/2017
Thank you for your review. Your feedback is very important to us because it allows us to improve constantly. If you require any further assistance, please get in contact and a member of our team will be happy to help you.

My only reservation is that it wasn't clear from the website whether goods were in stock. I ordered an item, but only after I'd already paid did I get an email telling me that it wasn't currently available.

That said, it became available very quickly and was delivered promptly.
4.67
Excellent

essentialphoto.co.uk replies: 26/10/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please do not hesitate to get in contact.

The item arrived the next day, in perfect order - thank you
5.00
Excellent

essentialphoto.co.uk replies: 26/10/2017
Thank you for your feedback, we are very happy that you are pleased with our service and the products that you received - we appreciate this review as we constantly like to improve our service. if you require any additional assistance or any additional information please do not hesitate to get in contact with us and a member of our team will be more than happy to help you out.

As always, superb service in all three of the above area.
Ordered actually AFTER the deadline for next day delivery AND said economy delivery was fine, goods arrived next day before noon
It doesn't get much better than that
5.00
Excellent

essentialphoto.co.uk replies: 24/10/2017
Thank you for your feedback, we are very happy that you are pleased with our service and the products that you received - we appreciate this review as we constantly like to improve our service. if you require any additional assistance or any additional information please do not hesitate to get in contact with us and a member of our team will be more than happy to help you out.

Many thanks for your professionalism and speed.
5.00
Excellent

essentialphoto.co.uk replies: 24/10/2017
Thank you for your review. Your feedback is very important to us because it allows us to improve constantly. If you require any further assistance, please get in contact and a member of our team will be happy to help you.

Good customer service. Products delivered quickly with no fuss. My first port of call for all my photography needs
5.00
Excellent

essentialphoto.co.uk replies: 24/10/2017
Thank you for your feedback, we are very happy that you are pleased with our service and the products that you received - we appreciate this review as we constantly like to improve our service. if you require any additional assistance or any additional information please do not hesitate to get in contact with us and a member of our team will be more than happy to help you out.

Good commun8cation, helpful personnel & delivery exactly as promised. Highly recommended
5.00
Excellent

essentialphoto.co.uk replies: 24/10/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please do not hesitate to get in contact.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk

Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.