Reviews for essentialphoto.co.uk



Excellent

4.88/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 656 Trusted Shops reviews collected in the last 12 months.
In total, essentialphoto.co.uk has already collected 1,257 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/06/2018
Date of order
09/06/2018
16/06/2018
Excellent communication about how and when my goods were arriving.
5.00
Excellent

Date of publication
16/06/2018
Date of order
21/02/2018
16/06/2018
Batteries were cheap for a reason - the terminals have pulled out on several of them when they are removed from the charger, which I also bought, and one of the chargers stopped working after 3 months. I wouldn't buy from them again.
3.33
Fair

Date of publication
16/06/2018
Date of order
07/06/2018
16/06/2018
Always a prompt response when connecting to the online chat service. Great videos demonstrating the products. Delivery service could be improved to reflect a more accurate timescale for the standard delivery. A satisfied customer, great customer service via phone and email
4.33
Good

Date of publication
16/06/2018
Date of order
08/06/2018
16/06/2018
Rapid delivery of an excellent product at a good price.
5.00
Excellent

Date of publication
14/06/2018
Date of order
07/06/2018
14/06/2018
Great service and arrived sooner than expected
5.00
Excellent

Date of publication
14/06/2018
Date of order
07/06/2018
14/06/2018
arrived soon than expected and just what I wanted
5.00
Excellent

Date of publication
14/06/2018
Date of order
07/06/2018
14/06/2018
Always great service
5.00
Excellent

Date of publication
14/06/2018
Date of order
06/06/2018
14/06/2018
Superb products and after-sales service
5.00
Excellent

Date of publication
14/06/2018
Date of order
07/06/2018
14/06/2018
My goods arrived sooner than expected and customer service personally emailed me about my special requests. I am definitely ordering from them again.
5.00
Excellent

Date of publication
13/06/2018
Date of order
06/06/2018
13/06/2018
Nice and early with delivery. Great products all packaged nicely.

Will shop again with them.
5.00
Excellent

Date of publication
13/06/2018
Date of order
06/06/2018
13/06/2018
Great products, great customer service.
5.00
Excellent

Date of publication
12/06/2018
Date of order
11/05/2018
12/06/2018
Product is of quality, delivery was quick, the led lights is everything I needed plus more. Price was reasonable.
5.00
Excellent

Date of publication
12/06/2018
Date of order
29/05/2018
12/06/2018
Fast service great prices will be back for more :)
5.00
Excellent

Date of publication
12/06/2018
Date of order
05/06/2018
12/06/2018
Surprised at the quality of this product especially considering the price.
5.00
Excellent

Date of publication
12/06/2018
Date of order
05/06/2018
12/06/2018
If you need studio lighting equipment then essentialphoto are the people to deal with, quality products, great prices, excellent service and delivery.
I have kitted out a whole studio with PIXAPRO products and not been disappointed or let down by either the company or the products.
very happy and satisfied customer.
5.00
Excellent

Date of publication
11/06/2018
Date of order
04/06/2018
11/06/2018
Fast and efficient delivery
5.00
Excellent

Date of publication
11/06/2018
Date of order
29/05/2018
11/06/2018
Love it as a professional This is all I was waiting to make my work special. Check some images on my Instagram #photokojo www.photokojo.com
5.00
Excellent

Date of publication
11/06/2018
Date of order
04/06/2018
11/06/2018
Geat Fast Service
5.00
Excellent

Date of publication
10/06/2018
Date of order
02/06/2018
10/06/2018
Staff are helpful if you have a query and have always resolved any issues without reservation. I have ordered from them before and will do so again.
5.00
Excellent

Date of publication
07/06/2018
Date of order
31/05/2018
07/06/2018
Fast delivery and good communication. Actual gear is really good and value for money.
5.00
Excellent

Date of publication
07/06/2018
Date of order
31/05/2018
07/06/2018
Great products and great customer service
5.00
Excellent

essentialphoto.co.uk replies: 15/06/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
06/06/2018
Date of order
30/05/2018
06/06/2018
Well donr
4.33
Good

essentialphoto.co.uk replies: 15/06/2018
Thank you for your review. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you are in need of any additional assistance then please do not hesitate to get in touch with us.

Date of publication
06/06/2018
Date of order
30/05/2018
06/06/2018
Fantastic service
5.00
Excellent

essentialphoto.co.uk replies: 15/06/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you have any further questions then please do not hesitate to get in touch with a member of our team.

Date of publication
06/06/2018
Date of order
30/05/2018
06/06/2018
Great products, fast shipping, reasonable shipping costs Excellent service
5.00
Excellent

essentialphoto.co.uk replies: 15/06/2018
Thank you for your feedback. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. If you are in need of any additional assistance then please do not hesitate to contact a member of our team who will be happy to help.

Date of publication
05/06/2018
Date of order
29/05/2018
05/06/2018
They were very competitive on price, communication was excellent and my order shipped within a few hours of ordering. Highly recommended.
5.00
Excellent

essentialphoto.co.uk replies: 15/06/2018
Thank you for your review. All feedback is very much appreciated by our team as it is key to letting us know how we are doing. We are glad that you enjoyed your experience shopping with us. we believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
05/06/2018
Date of order
29/05/2018
05/06/2018
Delivered in less than 24 hours, the slot soft box was very high quality.at a good price. Would not hesitate to use them again.
5.00
Excellent

essentialphoto.co.uk replies: 15/06/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with our service and the product we supplied. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do get in touch with a member of our team.

Date of publication
05/06/2018
Date of order
29/05/2018
05/06/2018
Ordered a PIXAPRO Studio Telescopic Background Stand and 3x6m Muslin Cotton Green Drop. Delivered next day. Good quality and does the job.
5.00
Excellent

essentialphoto.co.uk replies: 15/06/2018
Thank you for your review. All feedback is greatly appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to contact a member of our team.

Date of publication
05/06/2018
Date of order
28/05/2018
05/06/2018
I'm very pleased with your company and your goods. Normally I have no issues. However my last order which I'd paid for next day delivery didn't arrive the next day but the following day which caused me problems for a shoot I was on.
4.33
Good

essentialphoto.co.uk replies: 14/06/2018
Thank you for your review. We very much appreciate your review because it allows us to find ways to constantly improve our service. We are sorry for the delivery issue you experienced, we hope this does not discourage you from shopping with us in the future. We are however happy that you are pleased with your experience shopping with us. If you need any further assistance please do get in touch.

Date of publication
05/06/2018
Date of order
28/05/2018
05/06/2018
Great product, fast delivery
5.00
Excellent

essentialphoto.co.uk replies: 13/06/2018
Thank you for your review. All feedback is very much appreciated by our team because it is key to letting us know how we are doing. We are glad that you are happy with our product and the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to contact us.

Date of publication
04/06/2018
Date of order
28/05/2018
04/06/2018
My go to shop for photo studio equipment.
5.00
Excellent

essentialphoto.co.uk replies: 13/06/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. we believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to contact us.

Date of publication
02/06/2018
Date of order
25/05/2018
02/06/2018
Great service and emails/phone calls were dealt with promptly. Delighted with my purchases.
5.00
Excellent

essentialphoto.co.uk replies: 12/06/2018
Thank you for your review. All feedback is very much appreciated by our team as it is key to letting us know how we are doing. We are glad that you enjoyed the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
01/06/2018
Date of order
24/05/2018
01/06/2018
Great service, will definitely be using them again.
5.00
Excellent

essentialphoto.co.uk replies: 12/06/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. we believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do get in touch with a member of our team.

Date of publication
01/06/2018
Date of order
13/05/2018
01/06/2018
Good online advice, quick delivery of item.
5.00
Excellent

essentialphoto.co.uk replies: 12/06/2018
Thank you for your review. All feedback is very much appreciated by our team as it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to contact us.

Date of publication
31/05/2018
Date of order
24/05/2018
31/05/2018
Excellent notification of order progress. Needed product next day and it arrived. Very satisfied.
4.67
Excellent

essentialphoto.co.uk replies: 12/06/2018
Thank you for your review. All feedback is greatly appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to contact us.

Date of publication
30/05/2018
Date of order
22/05/2018
30/05/2018
Perfect seller I recommend
5.00
Excellent

essentialphoto.co.uk replies: 11/06/2018
Thank you for your review. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch.

Date of publication
30/05/2018
Date of order
22/05/2018
30/05/2018
Very good service.
5.00
Excellent

essentialphoto.co.uk replies: 11/06/2018
Thank you for your review. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team

Date of publication
29/05/2018
Date of order
22/05/2018
29/05/2018
Such fast postage
5.00
Excellent

essentialphoto.co.uk replies: 11/06/2018
Thank you for your review. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with a member of our team.

Date of publication
29/05/2018
Date of order
22/05/2018
29/05/2018
Great transaction as always
5.00
Excellent

essentialphoto.co.uk replies: 11/06/2018
Thank you for your review. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to contact us.

Date of publication
29/05/2018
Date of order
17/05/2018
29/05/2018
Excellent customer service
5.00
Excellent

essentialphoto.co.uk replies: 11/06/2018
Thank you for your review. All feedback is very much appreciated by our team as it is key to letting us know how we are doing. We are glad that you are happy with the service we provided. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to contact us.

Date of publication
28/05/2018
Date of order
21/05/2018
28/05/2018
thanks
5.00
Excellent

essentialphoto.co.uk replies: 11/06/2018
Thank you for your review. All feedback is very much appreciated by our team because it allows us to find ways to constantly improve our service. We are glad that you enjoyed your experience shopping with us. We believe in an excellent customer service both before and after your purchase so if you require any additional assistance then please do not hesitate to get in touch with us.

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk
Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with essentialphoto.co.uk in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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