Reviews for essentialphoto.co.uk



Excellent

4.87/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 441 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 718 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
you would be daft to go anywhere else
5.00
Excellent

Great place for photographic equipment
5.00
Excellent

Great online experience with help from an online assistant which greatly facilitated my purchase.
Next day delivery and a top quality item at a price that could not be beaten anywhere else on the internet.

As a professional photographer I will definitely shop here again.
5.00
Excellent

Speedy service and good quality products at affordable prices.
5.00
Excellent

essentialphoto.co.uk replies: 21/09/2017
Thank you for your feedback. We are glad that you have enjoyed your experience shopping with us. We aim to provide a great service before and after your purchase so if you are in need of any additional assistance, please get in contact and a member of our team will be more than happy to assist you.

Great services, Arrived promptly and all works well
5.00
Excellent

essentialphoto.co.uk replies: 21/09/2017
Thank you for your review. We are glad that you are happy with the service we provided and the product we supplied. Your feedback is very important to us because it allows us to improve our service constantly. If you require any further assistance, please do not hesitate to get in contact with a member of our team who will be happy to assist you.

As ever, excellent service - easy order process and swift delivery
5.00
Excellent

essentialphoto.co.uk replies: 19/09/2017
Thank you for your review, feedback is very important to us as it helps us improve our service constantly to provide a better experience shopping with us. We are glad that you are happy with your purchase, if you have any questions please do not hesitate to get in contact with us.

Very helpful, very quick to respond to questions
5.00
Excellent

essentialphoto.co.uk replies: 19/09/2017
We aim to provide customers with the best possible customer service both over the phone and on live chat. We very much appreciate your feedback and hope that you will choose to shop with us again in the future.

Always great range of useful products at very reasonable prices
The service is excellent with rapid delivery - Overall - Excellent
5.00
Excellent

essentialphoto.co.uk replies: 19/09/2017
thank you for your feedback. We are glad that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it allows us to improve our service to ensure our customers receive the best experience possible. If you have an additional questions, please get in contact and a member of our team will be happy to assist you.

great kit
5.00
Excellent

essentialphoto.co.uk replies: 19/09/2017
We are glad that you enjoyed your experience shopping with us. We greatly appreciate your feedback as it allows us to improve our service constantly. We aim to provide a great customer service both before and after your purchase so if you need any further assistance please do not hesitate to get in contact and a member of our team will be happy to assist you.

Delivered on time. As described. Brilliant.
5.00
Excellent

essentialphoto.co.uk replies: 19/09/2017
Thank you fo your review, we are glad that you are happy with your experience shopping with us. We greatly appreciate your review as it allows us to improve our service constantly. If you are in need of any additional assistance, please do not hesitate to get in contact and a member of our team will be happy to assist you.

Great company to deal with, I've used them a few times now and will be doing so again in the future.
5.00
Excellent

essentialphoto.co.uk replies: 18/09/2017
we are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after you purchase, so if you have any questions please get in contact and a member of our team will be haappy to help.

Brilliant.. Easy buying experience and the delivery was fantastic. Next day by dpd on both my orders Informed every step of the way. Excellent company This will be my 'go to' store. Find they are much cheaper than a lot of competitors out there and the products are.. well.. quality Highly recommended
5.00
Excellent

essentialphoto.co.uk replies: 18/09/2017
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us provide a better shopping experience. If you have any additional questions, please contact us and a member of your team will be happy to help.

Ordered at Essential Photo already a few times, every time I got great customer service, fast delivery and especially great products
5.00
Excellent

essentialphoto.co.uk replies: 18/09/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Amazing experience with shopping. Customer service - incredible. Product quality high
5.00
Excellent

essentialphoto.co.uk replies: 15/09/2017
Thank you for your feedback, we are pleased that you are happy with our service and the product we supplied- we much appreciate your review as this allows us to improve our service constantly helping us provide a better shopping experience for our customers. If you have any questions, please contact our team.

Excellent customer service and very fast shipping.
5.00
Excellent

essentialphoto.co.uk replies: 14/09/2017
Thank you for your review, we are happy that you have had a good experience shopping with us and we truly appreciate your feedback as it helps us provide a better shopping experience. If you have any additional questions, please contact a member of our team who will be happy to help.

Fantastic service, I placed an order then decided to add another product to it. I added this via the Chat option via their website, by original order was already packed waiting for collection by the courier.Yhe team at be pixapro added the extra product to my original order and everything was delivered in less than 24 hours.
5.00
Excellent

Excellent service and quick delivery too
5.00
Excellent

essentialphoto.co.uk replies: 12/09/2017
We are glad that you are happy with your experience shopping wit us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please get in contact with a member of our team who will be happy to help.

Excellent service,cant fault delivery/goods/service
very happy
5.00
Excellent

essentialphoto.co.uk replies: 12/09/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive he best experience possible. If you require any additional assistance please do not hesitate to get in contact with a member of our team.

Very good service indeed. Speedy delivery.
5.00
Excellent

essentialphoto.co.uk replies: 11/09/2017
We are glad that you are happy wit your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please get in contact.

Excellent
5.00
Excellent

essentialphoto.co.uk replies: 11/09/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback it is very much appreciated from our team. If you have any additional questions please don't hesitate to contact us.

good and prompt response when one part not working.
4.00
Good

essentialphoto.co.uk replies: 08/09/2017
Thank you for your review, we aim to provide the best customer service both over the phone and on live chat. We are glad you are happy with the service we provided and are thankful for your feedback. If you have any questions or require additional assistance, please contact us and we will be happy to help.

fantastic company go the extra mile highly recommended
5.00
Excellent

essentialphoto.co.uk replies: 08/09/2017
Thank you for your review, we are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us provide a better shopping experience. If you have any additional questions please contact us and a member of the team will be happy to help.

Person taking order seemed new and inexperienced (I know we all have to start somewhere)better training maybe.
3.67
Good

essentialphoto.co.uk replies: 08/09/2017
We aim to provide our customers with the best possible customer service both over the telephone and on live chat. We very much appreciate your review as it allows us to improve and our service constantly.

Easy to use website and quick delivery.
5.00
Excellent

essentialphoto.co.uk replies: 08/09/2017
We aim to ensure that all customers are happy when shopping with us and have the best experience possible. Thank you for yor review and feedback, it is very much appreciated by our team. If you have any additional questions please do not hesitate to contact us.

It is a great web store.
I highly recommend this one
5.00
Excellent

essentialphoto.co.uk replies: 08/09/2017
We are glad to hear that you are happy with your experience shopping at Pixapro- we very much appreciate your review because feedback is extremely important to us so we can constantly improve the service that we supply for our customers. If you have any questions, please don't hesitate to contact us.

The item I purchased is very good . Very happy
5.00
Excellent

essentialphoto.co.uk replies: 08/09/2017
Thank you for your review, we greatly appreciate your feedback and hope that you will be shopping with us again in the future. If you have any questions, please contact us and a member of our team will always be happy to help.

Online chat help was excellent, and very patient with my stupid questions.
Very highly recommended...
5.00
Excellent

essentialphoto.co.uk replies: 05/09/2017
We aim to ensure that all our customers are happy when shopping with us and have the best experience possible. Thank you for your review and feedback, it is very my appreciated by our team. If you have any questions please don't hesitate to get in contact with us.

Like always, quick delivery and happy with the product
Thank you
5.00
Excellent

essentialphoto.co.uk replies: 05/09/2017
Thank you for your feedback, we are pleased you are happy with our service and the product we have supplied- we very much appreciate your review as this allows us to improve our service constantly, helping us to provide a better shopping experience for customers. If you have any questions please contact our team.

Very impressed with the customer service I received from essentialphoto. My questions were answered quickly and the customer service team ensured they understood my needs. Delivery was quick and within the time frame promised. I will be buying a lot of my gear from this site in future.
5.00
Excellent

essentialphoto.co.uk replies: 05/09/2017
Thank you for your review. We are glad that you are happy with your experience shopping with us and we truly appreciate your feedback as it helps us provide a better shopping experience.

This Company continues to Delivery Excellent Service across the board
5.00
Excellent

essentialphoto.co.uk replies: 05/09/2017
We are glad that you are happy with your experience shopping with us, we greatly appreciate your feedback. We aim to provide a great customer service before and after your purchase so if you have any questions please do not hesitate to get in contact.

Quick delivery and excellent Customer Chat service.
5.00
Excellent

essentialphoto.co.uk replies: 01/09/2017
Thank you for your review, we aim to provide the best possible customer service both over the phone and on LiveChat. We are glad that you re happy with our service and are thankful for your feedback. If you require any additional assistance or require any additional information please do not hesitate to get in contact with us and a member of our tam will be more than happy to help you out.

Excellent service, everything as expected
5.00
Excellent

essentialphoto.co.uk replies: 01/09/2017
Thank you for your feedback, we are very happy that you are pleased with our service and the products that you received - we appreciate this review as we constantly like to improve our service. if yo require any additional assistance or any additional information please do not hesitate to get in contact with us and a member of our team will be more than happy to help you out

Extremely fast delivery, everything is working, support is very kind and responsive Recommended
5.00
Excellent

essentialphoto.co.uk replies: 30/08/2017
Thank you for your review. We aim to provide the best customer service bot over the phone and on LiveChat. We are glad that you are happy with our service and the products that you have received. We are very thankful for your feedback. If you require any additional assistance please do not hesitate to get in contact with us and a member of our team will be more than happy to help you out.

Always a pleasure to do business with. Good quality kit at great prices.
5.00
Excellent

essentialphoto.co.uk replies: 30/08/2017
Thank you for your feedback. We are glad to hear that you have enjoyed shopping with us and are happy with your purchase. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to get in contact and a member of our team will help you out.

Excellent customer support, quick delivery.
5.00
Excellent

essentialphoto.co.uk replies: 30/08/2017
We are glad that you are happy with your experience when shopping with us at Pixapro. We very much appreciate your review as feedback is extremely important to us so we can constantly improve the service we supply for our customers. If you have any questions please contact our team and we will be more than happy to help.

Disapointed really..want to make it up.send me a coupon might change my mind
3.00
Fair

essentialphoto.co.uk replies: 30/08/2017
Thank you for your feedback however we would like to know more about the problem you occurred when shopping with Pixapro. Feedback is important to us as it allows us to provide a better shopping experience. If you do require any additional assistance please give us a call. We hope this experience does not discourage you from shopping with us in the future.

Great shopping experience and awesome service team
5.00
Excellent

essentialphoto.co.uk replies: 30/08/2017
Thank you for your review, feedback is very important to us as it helps us to improve our service constantly to provide a better shopping experience when shopping with us. We are glad that you are happy with your purchase, if you have any questions or require any additional information please do not hesitate to get in contact with us and a member of our team will be more than happy to help you out

Blah blah blah
4.00
Good

essentialphoto.co.uk replies: 30/08/2017
Thank you for your review. We are happy to see that you are happy with your products and the customer service that you have received. We are very thankful for your feedback. If you require any additional assistance please do not hesitate to to get in contact and a member of our team will be more than happy to help you out.

Service : Re LED 170 DC power supply. Explained did not want batteries, info. on connector size or what I should order was useless. .
3.67
Good

essentialphoto.co.uk replies: 24/08/2017
Thank you for your feedback however we would like to know more about the problem that occurred when shopping with us. Feedback is very important to us as we require this to constantly improve our company we would like to hear from you in order to allocate the issue to improve your experience. We do apologise and hope this experience does not discourage you from shopping with us in the future.

No problems
5.00
Excellent

essentialphoto.co.uk replies: 21/08/2017
Thank you for your feedback. Feedback is very important to us as it helps to improve our service to ensure our customers receive the best experience possible. If you require any additional assistance please do not hesitate to contact with us and a member of our team will help you out

essentialphoto.co.uk customer reviews

essentialphoto.co.uk

Contact
50 Popes Lane
B69 4PA Oldbury, West Midlands
United Kingdom
customerservice@essentialphoto.co.uk
essentialphoto.co.uk

Owner
PIXAPRO LIMITED
5 Bishops Walk
B64 7RH Cradley Heath, West Midlands
United Kingdom
Trade register
United Kingdom 07601334
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