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Has been used a few times now and we are very satisfied.
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Ladders feel well made and safe
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Poor customer service after purchase
I originally gave Aldorr a glowing review after buying their beach trolley — it worked well at first. Unfortunately, I lost the battery and have been trying to contact them for help to purchase a new battery. I have emailed three times, phoned twice, and left messages requesting a call back. I’ve had no reply to any of these attempts.
What’s frustrating is that they continue to email me asking for another review, but don’t respond when I need support. The product may be fine, but based on my experience, after-sales service is severely lacking.
Reply from aldorr.co.uk
Thank you for sharing your experience, and our sincere apologies for the delay in responding to your messages. This is certainly not the level of service we strive to provide.
We understand how frustrating it must be to need a replacement battery and not receive timely support. We would like to resolve this for you as quickly as possible.
We appreciate your patience and hope to restore your confidence in our service.
Kind regards,
The ALDORR Team
