Test Your Intolerance

Reviews:

Thank you for your review. I am very sorry to hear you're not completely satisfied with the service you have received. I have looked into this and I can see your sample was received 19th June and the results emailed 22nd June. Your query has been passed to our web/IT team to ensure that all email correspondence is working without issue. If you have any further queries or concerns about your order, please contact our customer service team at info@testyourintolerance.comwho will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager

Hi Roy, thank you for your review. I am very sorry you are not completely satisfied with the testing. Our audit trails show you received your test results 3 weeks ago. Improvements in symptoms can take as long as 6 weeks to show, especially with skin issues as it takes time for the skin to heal following the removal of the triggering food or environmental item. You have not yet contacted our team to discuss your test results or symptoms, but this could be very beneficial and help you understand your test results more and receive advice on how to proceed with your elimination diet. Our expert team would love to hear from you get the most from your testing. If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Donna, Customer Service Manager

Thank you for your review. I am very sorry to hear you are not completely satisfied with the service. I have located your test results on our systems and can see these were originally emailed 23rd February. I have resent these for you. If you have any further questions or queries, please feel free to contact our team at info@testyourintolerance.com who would be happy to help you. Donna, Customer Service Manager

I am very sorry to hear you are not completely satisfied with your test reports. We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your test results, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager

Thank you for your review. I am very sorry you are not completely satisfied with your test. There are a number of reasons a known intolerance may not be detected, including medications, date and methodology of previous testing, how often this is consumed, etc. I can see you have not yet reached out to our team regarding your test results. If you have any questions related to your test results or any queries you may have, please do contact our expert and friendly team at info@testyourintolerance.com or via our 24/7 website LiveChat and we will be more than happy to assist. Donna Customer Service Manager

Thank you for your review. I am very sorry to hear you were unable to compete your testing. Our records show you have not yet reached out to our team to send you a replacement finger prick lancet free of charge to complete your testing. If you would like a replacement lancet, please don't hesitate to reach out to info@testyourintolerance.com and the team will be more than happy to dispatch this for you. Donna, Customer Service Manager

Thank you for your review. I am very sorry to hear you are not completely satisfied with your test results. We are pleased to confirm your testing was completed without error at our accredited labs, and every test report is validated by our lab manager for accuracy. I can see you have not yet reached out to our team with any questions or queries related to your test results. Our expert team is always on hand to assist with any questions you may have at info@testyourintolerance.com Donna Customer Service Manager

Hi Rebecca, thank you for your review. I am very sorry to hear you struggled to understand your test results. Our expert and friendly team are available to discuss your test results and answer any questions you may have. The team can be contacted at info@testyourintolerance.com and we will be happy to assist! Donna Customer Service Manager

Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager

Hi Jean, thank you for your review. I am very sorry to hear you are not completely satisfied with the test results. I can see you have not yet contacted our team in the month since receiving the test results. Our expert and qualified team are on hand to answer any questions you may have related to the test results, to help you get the most from the testing. If you have any questions, please don't hesitate to reach out to info@testyourintolerance.com Donna, Customer Service Manager

Thank you for your review. I am very sorry to hear you are not completely satisfied with the service. I can see your test results were emailed to the email address you provided on the blood submission card, rather than the email used to purchase. Please check that email address, including the junk/spam folder, as they often deliver to there. If you have any questions about the report, or require the results resending, please don't hesitate to reach out to info@testyourintolerance.com and our expert and friendly team will be more than happy to assist. Donna, Customer Service Manager

Thank you for your review. I am very sorry you are not completely satisfied with your test. I am pleased to confirm that all testing is completed at our accredited purpose-built laboratory in the UK. Our laboratory and testing are heavily audited and regulated. I can see you have not yet reached out to our team regarding your test results. If you have any questions related to your test results or any queries you may have, please do contact our expert and friendly team at info@testyourintolerance.com or via our 24/7 website LiveChat and we will be more than happy to assist. Donna Customer Service Manager

Hi Maria, thank you for your review. I am very sorry to hear you're not completely satisfied with the test results. I can see you have not yet reached out to our team to discuss your test results. There are a number of reasons a known condition may not be detected on the reports, including medication, diet, methodology of previous testing, etc. Please reach out to our team at info@testyourtintolerance.com and we will be more than happy to assist and advise on your test results. Donna Customer Service Team

Thank you for your review. We are very sorry to see you are not satisfied with the service. We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager

Hi Elizabeth, thank you for your review. I am very sorry that you are not completely satisfied. I can see from our lab audit trail that your sample was received at our lab on 12th September and your test results were emailed on 13th September. On 13th September you reached out to our 24/7 website LiveChat to discuss your test results. Unfortunately, our LiveChat team is unable to discuss your test results in detail and they escalated this to our senior support team after you expressed an interest in a 30-minute consultation with our nutritional therapists. Our senior support team contacted you within 48 hours and supplied more information on purchasing a 30-minute consultation to discuss your test results, as you did not purchase this as part of your order. We have not yet received a response to our email ticket. If you still need to chat with someone regarding your results, please do reach out to our team either via a reply to our ticket sent last month, or you can email us at info@testyourintolerance.com and we will be more than happy to assist. Donna Customer Service Manager