Certificate for testyourintolerance.com

No. X324492DD8DDC484117564A52E7E72C4F
 

Approved on
02/09/2019
Valid until
01/09/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for testyourintolerance.com



Good

4.15/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 76 Trusted Shops reviews collected since 20/03/2019.
In total, testyourintolerance.com has already collected 76 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/09/2019
Date of order
19/08/2019
18/09/2019
Very good . Highly recommended
5.00
Excellent

Date of publication
14/09/2019
Date of order
15/08/2019
14/09/2019
Quick service and clear correspondence
4.33
Good

testyourintolerance.com replies: 16/09/2019
Thank you for your review. It is amazing to see such positive reviews. Hopefully next time we can offer a five-star service!

Date of publication
14/09/2019
Date of order
12/08/2019
14/09/2019
Great test and easy. The only recommendation would be when you send the 28 follow up days you don’t share what I can’t eat. Seeing recipes that have what I can’t eat is frustrating. I understand that would be hard to customize it without additional cost but just a suggestion. Thanks
4.00
Good

testyourintolerance.com replies: 16/09/2019
Thank you for your lovely review. We are glad you were pleased with your results and are delighted that you enjoyed our customer service. We take all feedback on board and are exploring options of customising the follow up in due course.

Date of publication
10/09/2019
Date of order
11/08/2019
10/09/2019
Quick results. Informative. Respond quickly to communication. Results seem accurate.
5.00
Excellent

testyourintolerance.com replies: 11/09/2019
What an amazing review. We pride ourselves on providing detailed information, responding quickly to emails and phone calls, and also reporting accurate information to help customers get better!

Date of publication
09/09/2019
Date of order
08/08/2019
09/09/2019
I was quite desperate when I took your intolerance test and quite frankly its changed my life and the support is amazing
5.00
Excellent

testyourintolerance.com replies: 10/09/2019
Incredible!! Glad to hear our testing has helped you. Please do let us know if you require any further help.

Date of publication
08/09/2019
Date of order
09/08/2019
08/09/2019
The report was received within the time frame and I was really pleased, however after that the it all went downhill. The report was of a poor standard and not very informative or useful. I tried several time via e-mail and by telephone to contact the company for some clarifications, however never had a response. I would not recommend this company to anyone. Very disappointed.
2.00
Poor

testyourintolerance.com replies: 09/09/2019
We’re sorry to hear you feel you’ve had a bad experience with our company. We’d really like to discuss this further with you and resolve any issues. Please get in touch with us via the Live Chat service on our website and we will do our best to resolve this. Thanks, Kind Regards, Customer Care.

Date of publication
05/09/2019
Date of order
06/08/2019
05/09/2019
Very helpful.
5.00
Excellent

testyourintolerance.com replies: 09/09/2019
Thank you for the 5* Review

Date of publication
01/09/2019
Date of order
01/08/2019
01/09/2019
Changing my lifestyle tremendously improved my well-being.
5.00
Excellent

testyourintolerance.com replies: 02/09/2019
Thank you for your feedback, we are happy to have helped, if there is anything else please let us know, Kind Regards, Customer Care

Date of publication
31/08/2019
Date of order
01/08/2019
31/08/2019
The test proved inconclusive. It didn’t pick up on my serious allergy to gluten and milk. When I raised this with the company and asked for the (guaranteed) money back within 90 days, they refused and said they don’t test for those allergies anyway. However, the reason I selected this test was because their advisor said this was the best test for my milk/gluten allergy. I remain very confused.
1.00
Very Poor

testyourintolerance.com replies: 02/09/2019
We’re sorry to hear you feel you’ve had a bad experience with our company. We’d really like to discuss this further with you and resolve any issues. Please get in touch with us via the Live Chat service on our website and we will do our best to resolve this. Thanks, Kind Regards, Customer Care.

Date of publication
27/08/2019
Date of order
28/07/2019
27/08/2019
Everything arrived in a timely well packaged manner. The results are questionable. A clinically diagnosed severe cat and dust allergy we’re not identified in the results, leading me to question the integrity/accuracy of the remaining results.

If the test fails to identify severe allergies, how can you trust the integrity against intolerance?
2.33
Poor

testyourintolerance.com replies: 28/08/2019
We’re sorry to hear you feel you’ve had a bad experience with our company. We’d really like to discuss this further with you and resolve any issues. Please get in touch with us via the Live Chat service on our website and we will do our best to resolve this. Thanks, Kind Regards, Customer Care.

Date of publication
27/08/2019
Date of order
27/07/2019
27/08/2019
the customer service is not great they answer half questions and sometimes give answers to questions you haven't asked, I don't think the process is clear at all, and the 30/ 60 day plan is generic. I think the results themselves may have some value, but since my interaction with the team was cloudy, I don't know what to believe
2.67
Fair

testyourintolerance.com replies: 28/08/2019
We endeavour to provide the best service possible to our customers, we’re sorry to hear you feel as if you have not experienced this. We would like to take the necessary steps to rectify this. Please get in touch with us via our Live Chat Service at your convenience and we will do our best to fix any outstanding issues. Thank you, Kind Regards, Customer Care Team

Date of publication
25/08/2019
Date of order
25/07/2019
25/08/2019
I am definitely feeling better already. Whether this is because I am following a dairy-free diet and, therefore, losing weight, or because I am intolerant to milk and have cut it out is yet to be decided but I am definitely getting less headaches so I am pleased so far.
5.00
Excellent

testyourintolerance.com replies: 27/08/2019
Amazing!! Please do keep us updated on your journey.

Date of publication
20/08/2019
Date of order
18/07/2019
20/08/2019
First class service from ordering intolerance and allergy tests to receiving the results. Information received post results was very helpful too.
5.00
Excellent

testyourintolerance.com replies: 21/08/2019
Wow! Fantastic review. We are pleased we have been able to help you.

Date of publication
16/08/2019
Date of order
17/07/2019
16/08/2019
I still have no received my result after sending them off 3 weeks ago and also paid for 48 hours return
1.00
Very Poor

testyourintolerance.com replies: 19/08/2019
We’re sorry to hear you had to wait for the results and hope you have received them now, if not then we would really like to discuss this further with you and resolve. Please get in touch with us via the Live Chat service on our website and we will do our best to resolve this. Thanks, Kind Regards, Customer Care Team

Date of publication
15/08/2019
Date of order
16/07/2019
15/08/2019
I ordered Allergy Test and received a result form that hadn’t been filled in. To say I am unsatisfied is an understatement.
1.00
Very Poor

testyourintolerance.com replies: 16/08/2019
We’re sorry to hear you had to wait for the results and hope you have received them now, if not then we would really like to discuss this further with you and resolve. Please get in touch with us via the Live Chat service on our website and we will do our best to resolve this. Thanks, Kind Regards, Customer Care Team

Date of publication
14/08/2019
Date of order
15/07/2019
14/08/2019
The whole process was very easy. The results were amazing because once I stopped eating what was causing me problems all symptoms were gone. I can only recommend on my own personal experience.
5.00
Excellent

testyourintolerance.com replies: 15/08/2019
Amazing Thank you for your feedback, we are happy to have helped, if there is anything else please let us know, Kind Regards, Customer Care

Date of publication
14/08/2019
Date of order
15/07/2019
14/08/2019
I was very dissatisfied with the service
The results showed me as negative for allergies that I know I have, still have symptoms of and have been medically tested for. Therefore I cannot trust the rest of the results. I emailed them with my disappointment expecting some re test or at least a reply but no one bothered to respond. This is as a waste of money I do NOT recommend
1.00
Very Poor

testyourintolerance.com replies: 15/08/2019
We endeavour to provide the best service possible to our customers, we’re sorry to hear you feel as if you have not experienced this. We would like to take the necessary steps to rectify this. Please get in touch with us via our Live Chat Service at your convenience and we will do our best to fix any outstanding issues. Thank you, Kind Regards, Customer Care Team

Date of publication
12/08/2019
Date of order
10/07/2019
12/08/2019
A complete scam. Was told there was one high intolerance and one low intolerance. Upon reading the results I only had low intolerances. Emailed to enquire about this and was told they would speak to the lab, haven’t had a response in weeks now. Asked for a refund and I am being completely ignored. Could have easily been sorted by replying to emails but they can’t be bothered, avoid at all cost.
1.00
Very Poor

testyourintolerance.com replies: 13/08/2019
Hi, we endeavour to respond to every single email within 48 hours. We do not have any record of you emailing our company requesting a refund other than your original email, which was responded to. We do emphasise that you are not being ignored, but please send an email or access our LiveChat via our website, which is available 24/5. Thanks.

Date of publication
09/08/2019
Date of order
08/07/2019
09/08/2019
Great service especially when I called to sort fast track after I made the order. Helpful
5.00
Excellent

testyourintolerance.com replies: 12/08/2019
Thank you for your feedback, we are happy to have helped, if there is anything else please let us know, Kind Regards, Customer Care

Date of publication
05/08/2019
Date of order
06/07/2019
05/08/2019
Very happy and satisfied with my results and already things have improved after stopping certain foods. I have suffered for so long just wish I used test my intolerance a lot sooner.
5.00
Excellent

testyourintolerance.com replies: 06/08/2019
This is brilliant to read. We are delighted to see that you enjoyed your results. Let us know how you get on with your elimination diet

Date of publication
04/08/2019
Date of order
05/07/2019
04/08/2019
Fantastic results. Easy and quick to do.
Results emailed within a few days,
5.00
Excellent

testyourintolerance.com replies: 06/08/2019
Fantastic! Thank you for the great review!

Date of publication
01/08/2019
Date of order
02/07/2019
01/08/2019
i ask someone why the blood and hair tests i submitted didnt even cross over in terms of results. was told they are different test and thats that. feel scammed - dont waste your money
2.33
Poor

testyourintolerance.com replies: 02/08/2019
Hi, our blood testing processes and hair testing processes test for completely different things. Our blood testing tests for raised IgG levels and IgE levels. Please get in touch with our customer service team to discuss this issue.

Date of publication
23/07/2019
Date of order
23/06/2019
23/07/2019
I recommend this to everyone. I have gotten 6 people to sign up for testing so far. The follow up is superb and the information is life changing. This company deserves more than 5 stars. They do impeccable work and are very caring.
5.00
Excellent

testyourintolerance.com replies: 24/07/2019
Wow! We love to read this sort of review, it makes us feel amazed and delighted to see how much we are helping others. A lot of time and effort goes into the aftercare and it is so important that people realise the advice doesn't just stop at the results!

Date of publication
17/07/2019
Date of order
17/06/2019
17/07/2019
Didnt think the testing gave much detail or information. I had also asked to unsubscribe to the daily e-mails but I still got them

Feel this was a waste of money
1.00
Very Poor

testyourintolerance.com replies: 22/07/2019
Hi, thanks for your review. We can see that you are unsubscribed and will not be receiving these emails. We work hard to provide a detailed, comprehensive report for our customers and many of them report back positive reviews.

Date of publication
13/07/2019
Date of order
11/06/2019
13/07/2019
The process was easy and results were very timely.
5.00
Excellent

testyourintolerance.com replies: 15/07/2019
This is brilliant to read. We are delighted to see that you enjoyed your results. Let us know how you get on with your elimination diet

Date of publication
09/07/2019
Date of order
09/06/2019
09/07/2019
Sadly I never received my order number to do this Test Your Intolerance. I paid £81 and have no way of sending off my hair as no-one is responding to my emails to inform me of my reference number which is required to place the order. Disappointed but hoping someone will see this review and help fix it :)
1.00
Very Poor

testyourintolerance.com replies: 11/07/2019
Hi Hannah, thank you for your review. Please would you be able to get in contact with us via our Facebook page, so that we can identify which email address you are sending your emails to? We can send you your Order number and then you can amend your review based on the goods, thanks

Date of publication
09/07/2019
Date of order
09/06/2019
09/07/2019
Everything was delivered in the timescale. My results came through quickly by email with in days . I’m currently detoxing the culprits and I’m in week 3 and feeling better already. I suspected dairy and wheat but so shocked that I was intolerant to eggs which I was eating daily. My dna was also interesting but spot on and now I know how to deal with my health. Money well spent . Thankyou x
5.00
Excellent

testyourintolerance.com replies: 11/07/2019
This is amazing to read. Have you been following the 28 day follow up to help you with your elimination diet? We are delighted that we have been able to help you with dealing with your symptoms.

Date of publication
24/06/2019
Date of order
23/05/2019
24/06/2019
Very Quick and the results seem to be very accurate and have really made a difference for me.
4.67
Excellent

testyourintolerance.com replies: 26/06/2019
This is great to hear. Would you be interested in doing a testimonial for us to help us share how much an intolerance test can help

Date of publication
23/06/2019
Date of order
23/05/2019
23/06/2019
Very happy with the results, although the process took a lot longer than expected and results were received 2 weeks later than anticipated.
4.00
Good

testyourintolerance.com replies: 26/06/2019
That's great to hear that your results have helped you. Unfortunately, we cannot control the amount of time it takes for your sample to get to the lab, but we always work hard to ensure your results are received in a reasonable time.

Date of publication
15/06/2019
Date of order
16/05/2019
15/06/2019
Absolutely great - it takes me less than 10 days to get all results.
5.00
Excellent

testyourintolerance.com replies: 16/06/2019
Hi! What an amazing review, we are so proud of our customer satisfaction rate and it's great to read things like this. We hope you were happy with the results!

Date of publication
13/06/2019
Date of order
14/05/2019
13/06/2019
it took longer than the time advised 7 to 10 days so i had to chase up then they sent it so took nearly 14 days.
customer service answer questions whe required . results good
3.67
Good

testyourintolerance.com replies: 14/06/2019
Hi, we can see that your results were sent to you within the 7-10 working days and then we resent them as they may have been filtered into your spam and junk mail. We are glad you had a good experience on the whole.

Date of publication
09/06/2019
Date of order
03/05/2019
09/06/2019
Horrendous Never again Apparently send a form for you to print along with hair sample. 3 months later nothing still So refunded. DON'T DO IT
1.00
Very Poor

testyourintolerance.com replies: 11/06/2019
Hi, we are sorry to hear that you did not enjoy your experience. We can see that your submission form was manually sent to you a couple of weeks after your original order. Although you should receive a submission form upon purchase, we are always happy to resend these to our customers to ensure they get the service they expect. Please do not hesitate to get in touch if you experience any issues.

Date of publication
13/05/2019
Date of order
06/05/2019
13/05/2019
I can only comment on my own personal experience (s) andI have been having regular tests for some time.
Altogether grateful and satisfied with test results, and positive results when I put the information therein, into effect ... Well worth excluding the offending items for the recommended period of time, seeing/feeling the difference is proof ...
Heartfelt thanks to one and all
5.00
Excellent

testyourintolerance.com replies: 14/05/2019
Thanks for your review! We really do appreciate it. If you do have any further questions about your results please do get in touch!

Date of publication
03/05/2019
Date of order
26/04/2019
03/05/2019
excellent
5.00
Excellent

testyourintolerance.com replies: 14/05/2019
Thank you!

Date of publication
02/05/2019
Date of order
25/04/2019
02/05/2019
Fast delivery, nothing damaged. Overall, very happy with the purchase. Waiting for the results now
5.00
Excellent

testyourintolerance.com replies: 14/05/2019
Thank you for your fantastic review! We really appreciate the time you’ve taken to discuss your experience with Test Your Intolerance. Thanks

Date of publication
27/04/2019
Date of order
20/04/2019
27/04/2019
After a week I don’t even have an order number and I get no reply from customer services.
1.00
Very Poor

testyourintolerance.com replies: 14/05/2019
Good Morning, we endeavour to provide a five star experience for every single one of our customers. We’re really sorry to hear you feel you have not received this level of service. We would very much like to rectify this. Please get in touch with us via our Live Chat Service at your convenience and we will do our best to rectify any issues you may have. Thank you,

Date of publication
23/04/2019
Date of order
16/04/2019
23/04/2019
Everything work perfectly - I am able to coach my clients so much better after they have this test .
5.00
Excellent

testyourintolerance.com replies: 14/05/2019
Thank you for your fantastic review! We really appreciate the time you’ve taken to discuss your experience with Test Your Intolerance. Thanks

Date of publication
23/04/2019
Date of order
30/03/2019
23/04/2019
Waited 2 weeks
2.67
Fair

Date of publication
20/04/2019
Date of order
09/12/2018
20/04/2019
I have suffered with migraines for years. I always suspected dairy was a trigger. So i had substituted cows milk for almond milk. I was shocked to discover I am intolerant to almonds. I have cut almonds & nuts out my diet & my headaches have drastically improved Quick and efficient service. Thank you
5.00
Excellent

testyourintolerance.com replies: 14/05/2019
Thank you for your fantastic review! We really appreciate the time you’ve taken to discuss your experience with Test Your Intolerance. Thanks

Date of publication
19/04/2019
Date of order
30/03/2019
19/04/2019
This is the 3rd test for myself and my husbands 2nd. I was told by a crystal healer that diet was causing my dragging my foot for over 2 years as Docs could not tell me anything. Found TYI and never looked back. Lost weight, happier and feeling fantastic We will be back again next year Keep up the amazing work
5.00
Excellent

testyourintolerance.com replies: 14/05/2019
Thank you for your fantastic review! We really appreciate the time you’ve taken to discuss your experience with Test Your Intolerance. Thanks

testyourintolerance.com

State-of-the-art allergy and intolerance testing

testyourintolerance.com was certified by Trusted Shops on 02/09/2019.

Whether you are looking for a test to help you understand the causes of allergy or intolerance symptoms, or you are interested in the influence your DNA has on your fitness and weight loss, this shop has a test best suited to you! Receive your test results either direct to your email or via an online results dashboard. Test Your Intolerance provides you with a comprehensive explanation of its findings and supports you through your wellness journey with its 24hr, 5 day-a-week customer care team. There is also an exclusive follow up programme and range of wellness resources. Your happier and healthier life in just one click away.

Contact
PO Box 8164, Castle Donington
DE74 2BZ Derby
United Kingdom
info@testyourintolerance.com
testyourintolerance.com
Owner
Healthy Stuff Online LTD
Unit 1A Bonnington Complex, Trent Lane
de74 2p Castle Donington
United Kingdom
Trade register
Companies House 08674646
Authorized representative
Ian Walters
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with testyourintolerance.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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