Test Your Intolerance- Logo - reviews

Test Your Intolerance
Reviews:

174 reviews in the last 12 months651 total reviews  

3.84
Good

Trustmark
Valid

Includes Buyer Protection
Certified since: 2 Sept 2019
The Trustmark indicates trustworthy online retailers.
Test Your Intolerance fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

16 Feb 2024
 Verified review
I particulrly like the idea of knowing what could be causing symptoms and putting the information given within the report into effect by following exclusion diet ( for short length of time ) = well worth it ... I have tried and been helped and am faithful to periodic testing because of my very sensitive system. All thanks to everyone and I must add that the Customer Service team are way Above and Beyond being willingly help~full. Thank and Praise.
Read more
See all positive reviews

Top negative review

17 Aug 2023
 Verified review
After ordering my test, following the instructions provided and sending it back, I received an email stating there had been an error with the test in the lab, and I had to re-do the test. I waited three weeks for the test to arrive but didn't receive nothing, and on following up on emails, I had no responce (that made me feel that I had been scammed as a customer). On my third follow up, I finally got a responce and requested a refund, but was still left out of pocket as I had to originally pay for the test to be sent back Tracked and Signed for (£6.90). Very disappointed in this service, I hope no-one has to go through what I did.
Read more
See all critical reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Test Your Intolerance

Filter
Rating
 Sort by  
Relevance
(9)
Reset
23 Feb 2024
 Verified review

Satisfied with the service but query the results

Satisfied with the service, ease of submitting hair sample, quick results and communication, also liked the detailed breakdown of results but I don’t believe in the validity of test results. Items I know I am intolerant to were not flagged at all which I find strange, meaning I didn’t trust the other results.
Report review
13 Mar 2024
 Verified review
No email confirming my order, had to chase my kit. Then had to chase the results
Report review
25 Jan 2024
 Verified review
Report review
AM
Ann M.
Sutton
7 Jan 2024
 Verified review

Need help to decipher properly

I suffer with Fibromyalgia and my cognitive skills are not good and it’s taken me a while to get a GP appt. I want to go over your findings with a nutritionist so I can be guided how to get the best out of it. I have serious gut problems with IBS, Diverticulitis and Lactose Intolerance that I know of so find it difficult eating the right stuff. Hopefully once I can get the nutritionist’s help this will have been invaluable
Report review
Answer by Test Your Intolerance
24 Jan 2024
Thank you for your review. We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Donna, Customer Service Manager
23 Sept 2023
 Verified review
Good service but I’m not sure about the results… The test was sent in good time and the directions for completing it was clear. Unfortunately I was not aware that I should stop taking piriton for 5 days before the test. So I think my results were skewed.
Report review
Answer by Test Your Intolerance
26 Sept 2023
Hi, thank you for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. While we do recommend stopping antihistamines and certain types of other medications prior to taking your sample, in the case of antihistamines, this is just a precation. Antihistamines are highly unlikely to affect blood allergy testing, but usually only affect skin prick/patch testing. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testyourintolerance.com Thanks again for the great review! Donna, Customer Service Manager
24 Dec 2023
 Verified review
There was too much information. It showed I had an intolerance to many many things. When I first read the details I felt shocked and wondered if I should stop eating all those things about 90% but then realised that was impossible.
Report review
Answer by Test Your Intolerance
29 Dec 2023
Hi Neil, thank you for your review. I am very sorry to ehar that you found the report overwhelming. Our team are available at info@testyourintolerance.com to answer any questions or queries you may have related to your test results. We're so pleased that you chose our service, our own accredited laboratories, and the scientific team continuously innovates and ensures quality with our large range of testing. We also partner with approved labs and test manufacturers to bring you the very best health insights at home including liver functionality, iron deficiency, and Vitamin D testing. Donna Customer Service Manager
22 Aug 2023
 Verified review
Good customer service, but unfortunately due to defective test sheets I couldn’t get my results.
Report review
Answer by Test Your Intolerance
29 Aug 2023
Hi Anthea, thank you for your review. I am very sorry to hear you were unable to complete the testing due to a machine error during testing. I can see you have been in contact with me via email and a free replacement kit and priority testing was offered but turned down. We are sorry you no longer wish to complete the testing, however, we do hope you will consider our labs again in the future. If you do have any questions or queries, please do not hesitate to contact me via the email address we have been corresponding on, and I will be more than happy to assist. Donna Customer Service Manager
17 Jul 2023
 Verified review
The timing commitments on receipt of the results was not good, took 3 weeks.
Report review
Answer by Test Your Intolerance
31 Aug 2023
Hi Emma, thank you for your review. I am so sorry to hear your test results took so long. I have completed an investogation into this and I can see we received your sample 13th June and the results emailed 15th June. These were then resent 7th July and 11th July following contact with yourself. Our web and IT teams were alerted and looked into any issues regarding outgoing emails to ensure this does not happen again. If you have any further queries or concerns about your order or any questions about your test results and the elimination diet, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager
7 Sept 2023
 Verified review
Report review
Answer by Test Your Intolerance
17 Sept 2023
Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns about your order, please contact our customer service team at info@testyourintolerance.com who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager