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Top positive review
22 Feb 2024
Verified review
I must admit I was nervous about placing an order after reading many reviews which were 1* and telling people to avoid this company, however they had the products I was after and the price seemed right so I pushed the button to place the order. Next day I received an email saying that the order would be delayed 7-10 days and I thought I was in for a 1* experience as well, however only 2 days went by and I received another email saying the order would ship shortly and it duly arrived within a few days. All round a good experience in the end despite a slight delay, but the communication via email was good and accurate so a 5* rating from me! I did not need to contact customer services by phone so can't tell if those problems people have mentioned still exist. 24/2/2024
They sent the wrong product,very cheap looking. Also,it keeps giving different names- I used it as it was call Physioparts.ie,and I thought it was a local Irish company.
I got charged by physioparts.nl and this is from physioparts.uk
I do not trust this "shop".
Also it was expensive; I might have reconsidered when I saw how much shipping cost from "Ireland",but thought it was large...it was a cheap product nothing like the advertised one.
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Reviews for PhysioParts.co.uk
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19 Apr 2024
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18 Apr 2024
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18 Apr 2024
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17 Apr 2024
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4 days ago
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Orders have not been despatched / delivered
My original order placed 9.4.24 and not delivered. A second repeat order placed by call centre colleague on 29.4.24. This order has not arrived and no contact from PhysioParts. I have asked for a refund.
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Answer by PhysioParts.co.uk
2 days ago
Dear customer,
It is unfortunate that you have given us a less than favorable rating.
I have had a look at your order.
We apologize for the inconvenience.
The switch to a new operating system will result in problems in the ordering and customer service process.
We expect to be able to ship your order this week.
Team FysioSupplies
17 Apr 2024
Verified review
item delayed 3 months
Ordered an item, then got an e-mail saying said item will be delivered in 3 months. I'd tou haven't got the item in stock, don't awll it without informing customers about delays!
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Answer by PhysioParts.co.uk
18 Apr 2024
Hello
We inform our customers as soon as we have known about the delay.
We have already made a refund.
Team Physioparts
23 Apr 2024
Verified review
Not received my parcel or any update on when or if it will arrive … this is the second time I have had issues with this company selling items that don’t appear to be in stock
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Answer by PhysioParts.co.uk
29 Apr 2024
Dear Customer,
Thanks for your message.
The supplier of the products you ordered has a standard delivery time of 5-10 working days. Your product was not available in our warehouse.
You will always receive a message from us with any delays.
We hope to be able to serve you again (soon) in the future.
Team Physioparts
2 days ago
Verified review
Ho pagato e non ho nessuna info ne risposta per sapere dettagli sulla spedizione
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19 Apr 2024
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Ball is not what I bought and they aren’t replying to email to return it
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Answer by PhysioParts.co.uk
29 Apr 2024
Sir,
We apologize for the inconvenience you have experienced. We take your feedback seriously and will do everything we can to improve our service.
It is possible that your email has ended up in spam. We would like to ask you to contact us again by email. Our address is info@physioparts.co.uk
Kindest regards
Team Physioparts
4 days ago
Verified review
Aún no he recibido el pedido ni tengo noticias
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Answer by PhysioParts.co.uk
2 days ago
Dear customer,
Thank you for your message.
We apologize for the inconvenience
We have looked at your order and see that your package will be delivered this week.
If there are any delays, we will always notify you.
We hope to be able to serve you again (quickly) in the future.
Team FysioSupplies
30 Apr 2024
Verified review
Big delivery charge, v slow delivery
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Answer by PhysioParts.co.uk
8 days ago
Dear customer,
It is unfortunate that you have not given us such a good rating.
We would like to hear what we can improve.
Team Physioparts
10 days ago
Verified review
I didn’t receive my order.
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Answer by PhysioParts.co.uk
8 days ago
Dear customer,
Unfortunately, I cannot find an order under your e-mail address.
Please send us an e-mail so that we can check for you.
Thank you for your cooperation and I look forward to receiving the information required for a quick solution.
Team Physioparts
28 Apr 2024
Verified review
Spedizione lenta e costosa
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Answer by PhysioParts.co.uk
29 Apr 2024
Dear Customer,
Thanks for your message.
We have looked at your order and we see that your package will be delivered end of this week.
The supplier of the products you ordered has a standard delivery time of 5-10 working days.
You will always receive a message from us in the event of any delays.
We hope to be able to serve you again in the future.
Kindest regards
Team Physioparts
23 Apr 2024
Verified review
Too long delivery time!!!
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Answer by PhysioParts.co.uk
29 Apr 2024
Dear Customer,
Thanks for your message.
We are sorry that you had this experience with us. I see in your order that it has already been canceled and refunded (18-4-2024).
We apologize for the inconvenience and we hope to serve you well in the future.
Yours sincerely
Team Physioparts
4 days ago
Verified review
Charger doesn’t fit/ work
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Answer by PhysioParts.co.uk
2 days ago
Dear customer,
It is unfortunate that you have given us a less than favorable rating.
I have had a look at your order.
If a product does not work or is not compatible, you can return your order within 14 days of receipt.
Team FysioSupplies
4 days ago
Verified review
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Answer by PhysioParts.co.uk
2 days ago
Dear customer,
It is unfortunate that you have given us a less than favorable rating.
We would like to hear what we can improve.
Team FysioSupplies
12 days ago
Verified review
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Answer by PhysioParts.co.uk
8 days ago
Dear customer,
It is unfortunate that you have given us a less than favorable rating.
We would like to hear what we can improve.
Team Physioparts
29 Apr 2024
Verified review
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Answer by PhysioParts.co.uk
29 Apr 2024
Dear Customer,
It's a pity that you gave us a less than good review.
We would like to hear what we can improve.
You can contact us by email: info@physioparts.co.uk
Kindest regards
Team Physioparts
17 Mar 2024
Verified review
Only order if you do not need to communicate with them
wThey were not able to tell me where to find the size of the toggle. I found it on other sites and ordered it, because the price was cheap. They used BRT as a courier who claimed to have come and not found me, when in fact I was at home. I reported this too: no response.
So for the total lack of communication I would give zero stars!!! For the speed of shipping 5 stars.
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17 Mar 2024
Verified review
Good products but delivery issues
I found some goods I wanted but after the order was accepted, I then got an email to day delivery was delayed by about 3 weeks. This was not suitable so I cancelled the order & did get a full refund
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