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Top positive review
22 Feb 2024
Verified review
I must admit I was nervous about placing an order after reading many reviews which were 1* and telling people to avoid this company, however they had the products I was after and the price seemed right so I pushed the button to place the order. Next day I received an email saying that the order would be delayed 7-10 days and I thought I was in for a 1* experience as well, however only 2 days went by and I received another email saying the order would ship shortly and it duly arrived within a few days. All round a good experience in the end despite a slight delay, but the communication via email was good and accurate so a 5* rating from me! I did not need to contact customer services by phone so can't tell if those problems people have mentioned still exist. 24/2/2024
They sent the wrong product,very cheap looking. Also,it keeps giving different names- I used it as it was call Physioparts.ie,and I thought it was a local Irish company.
I got charged by physioparts.nl and this is from physioparts.uk
I do not trust this "shop".
Also it was expensive; I might have reconsidered when I saw how much shipping cost from "Ireland",but thought it was large...it was a cheap product nothing like the advertised one.
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Reviews for PhysioParts.co.uk
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Latest first
19 hours ago
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Ho pagato e non ho nessuna info ne risposta per sapere dettagli sulla spedizione
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22 hours ago
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2 days ago
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3 days ago
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Answer by PhysioParts.co.uk
21 hours ago
Dear customer,
It is unfortunate that you have given us a less than favorable rating.
We would like to hear what we can improve.
Team FysioSupplies
3 days ago
Verified review
Charger doesn’t fit/ work
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Answer by PhysioParts.co.uk
20 hours ago
Dear customer,
It is unfortunate that you have given us a less than favorable rating.
I have had a look at your order.
If a product does not work or is not compatible, you can return your order within 14 days of receipt.
Team FysioSupplies
3 days ago
Verified review
Good communication and delivered pretty quickly. Happy with the quality of the product.
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3 days ago
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3 days ago
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Orders have not been despatched / delivered
My original order placed 9.4.24 and not delivered. A second repeat order placed by call centre colleague on 29.4.24. This order has not arrived and no contact from PhysioParts. I have asked for a refund.
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Answer by PhysioParts.co.uk
20 hours ago
Dear customer,
It is unfortunate that you have given us a less than favorable rating.
I have had a look at your order.
We apologize for the inconvenience.
The switch to a new operating system will result in problems in the ordering and customer service process.
We expect to be able to ship your order this week.
Team FysioSupplies
3 days ago
Verified review
Aún no he recibido el pedido ni tengo noticias
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Answer by PhysioParts.co.uk
20 hours ago
Dear customer,
Thank you for your message.
We apologize for the inconvenience
We have looked at your order and see that your package will be delivered this week.
If there are any delays, we will always notify you.
We hope to be able to serve you again (quickly) in the future.
Team FysioSupplies
4 days ago
Verified review
This is the only gel that acts very quickly to relieve joint and muscle pain
This is the only gel that acts very quickly to
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6 days ago
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Up to date information and kept informed where my order was all the time
they were very efficient, love my new crutches they look really smart for nights out. Double check adjustment height if your tall. I've only marked down by one star because courier left parcel on doorstep behind car on drive, anyone could of stolen them.
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9 days ago
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I didn’t receive my order.
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Answer by PhysioParts.co.uk
7 days ago
Dear customer,
Unfortunately, I cannot find an order under your e-mail address.
Please send us an e-mail so that we can check for you.
Thank you for your cooperation and I look forward to receiving the information required for a quick solution.
Team Physioparts
11 days ago
Verified review
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Answer by PhysioParts.co.uk
7 days ago
Dear customer,
It is unfortunate that you have given us a less than favorable rating.
We would like to hear what we can improve.
Team Physioparts
11 days ago
Verified review
Good product and efficient service
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12 days ago
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12 days ago
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12 days ago
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mats
Ordered some mats. Great communication and arrived quickly
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1 May 2024
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Instruction diagram to attach tubing to handles is absolutely atrocious. Better diagrams should be provided to prevent injury.
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Answer by PhysioParts.co.uk
7 days ago
Dear customer,
It is regrettable that you did not give us such a good rating.
You are welcome to send us an email with photos.
We can send these to the manufacturer to improve the products.
Team Physioparts
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