Certificate for glutenfreehampers.co.uk

No. X271D0CA3D62F5624D4D0964E8B4E4881
 

Approved on
25/09/2013
Valid until
24/09/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for glutenfreehampers.co.uk



Excellent

4.72/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 83 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 168 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Great Hamper and fine delivery. No problems.
5.00
Excellent

brilliant, fast service.
5.00
Excellent

Hugely overpriced. Ended up with a tiny hamper with hardly anything in. As it's a Christmas gift for a relative, I've had to go and buy more stuff just so it actually looks like a gift
Very poor value for money
2.33
Poor

glutenfreehampers.co.uk replies: 07/11/2017
Hello. I am sorry to hear that. I am surprised when you say "with hardly anything in it" as I can see that you created your own selection of items and also specified a small hamper. I have double checked our dispatch notes which indicate that we dispatched the items that you selected. If anything is missing please let me know and we will sort it out straight away. Lee

Will use you again. Excellent quality and service. Thank you
5.00
Excellent

Veey fast Service Great
5.00
Excellent

Present for Christmas so unable to comment about contents but was impressed with the phone call when I made a mistake in my order. Thank you for picking it up quickly.
3.00
Fair

The gluten free hamper is a beautiful very worth while purchase. This is the second time I have purchased one of these packages for a family member and the recipient loved the thoughtfulness But the delivery service was terrible - DPD we’re not reliable at all. It took 5 days to finally get to the intended adress. I paid for express delivery so was really not happy with this
2.00
Poor

Not all items were available, but promptly substituted with items of a higher value. Very impressed.
5.00
Excellent

Lots of good things in the hamper. Good value for money.
5.00
Excellent

Enabled me to give a meaningful gift to a friend at a time when it was needed. Would recommend you.
5.00
Excellent

Haven't used customer service so unable to rate them. On line process easy to follow and ordering was efficient. Goods were delivered within 2 working days.
5.00
Excellent

Hamper arrived promptly and contents were very good.
5.00
Excellent

My old uncle loved this.....so many things he had never tried before. Although I did think it would be the box that was personalised and not just a postcard inside, which my uncle didn't even look at. Everything else was perfect.
5.00
Excellent

The cookies were all in pieces.
3.00
Fair

glutenfreehampers.co.uk replies: 17/08/2017
Hello. We do apologise for the damage in transit, we will give you a call and arrange to send replacements.

Very good service
5.00
Excellent

I will certainly use you again and thank you for being there for genuine sufferers of coeliac disease.
5.00
Excellent

Didn't have any problems - hamper came on time, it was nicely packaged and the recipient was very pleased with the contents.
5.00
Excellent

Flawless, highly recommended.
5.00
Excellent

Hamper was a Birthday Present full of Gluten Free Goodies the receiver of present was delighted delivery was prompt and on time would recommend to anyone
5.00
Excellent

I found the order very time consuming. Delivery was good
4.00
Good

Delivery and delighted recipient
5.00
Excellent

Delivery arrangements were extremely poor and the instructions I gave not followed resulting in the hamper - a birthday gift - not being delivered on time and only after my brother had left the country. Really disappointing and we will not be using this company again.
1.67
Poor

glutenfreehampers.co.uk replies: 06/07/2017
I am sorry that this consignment missed your brother's birthday. You had selected standard, 2-3 working days delivery, but we did dispatch it straight away anyway and did give the courier co your instruction to leave with neighbour but I understand that there was no neighbour available on the day which led to the parcel being held over. Apologies again.

It was for my friends birthday & she loved it
5.00
Excellent

This company was totally amazing from start to finish ...polite ,kept me informed and goods was perfect and just as shown in the picture. packing was out of this world .
5.00
Excellent

It was a gift for my dad on father's day. He is a coeliac, and he was delighted with the box of treats as the choice of gluten free food where we live is limited, so to try some new tasty foods went down very well with him.
5.00
Excellent

Exc
5.00
Excellent

All fab
5.00
Excellent

Excellent service and my daughter was delighted with the Gluten Free Hamper
5.00
Excellent

Not sure about emailing me in Australia that parcel is with neighbour in the U.K.
4.33
Good

Ordered for a birthday gift from the other side of the world Was able to track the whole process and see that it arrived on time. Feedback from the recipient was outstanding
5.00
Excellent

Delivery was left on doorstep and not with neighbour as requested. Fortunately it was a dry day and goods were well received. The curry and chilli con carne GF sauce mix packs were delicious.
4.33
Good

Bought a hamper for my mum for Mothers Day. She was thrilled with it....said it would keep her going for months Will definitely use again. Many thanks,
5.00
Excellent

Great hamper, dispatched quickly and arrived on time. However they never responded to an email query I had and the woman I spoke to on the phone had no clue if the items were wheat free as well as gluten free (and actually didn't know the difference). She told me to check the ingredients of each item separately in the website.
4.33
Good

This was a gift for my mother as the gluten free range in shops locally is very limited. She was absolutely delighted with the products, couldn't have been a better gift for her. Definitely going to be buying from here again.
5.00
Excellent

Really nice hamper. Quick delivery. No complaints at all.
5.00
Excellent

my niece loved the gift
4.67
Excellent

Friend liked goods, lovely red box
5.00
Excellent

Great to be able to chose the items wanted
5.00
Excellent

The recipient of the (heavy) gift would have found it helpful if the person delivering it had stayed to bring it inside rather than driving off.
4.33
Good

The recipient was very pleased with the prompt delivery and the content.
5.00
Excellent

glutenfreehampers.co.uk

glutenfreehampers.co.uk was certified by Trusted Shops on 25/09/2013.

Contact
Unit 3-4, Dumore Street
G63 0TX Glasgow
United Kingdom
endricktrading@gmail.com
glutenfreehampers.co.uk

Owner
Endrick Trading LTD
Unit 3-4, Dumore Street
G63 0TX Glasgow
United Kingdom
Trade register
Companies House SC258572
Authorized representative
Elizabeth Harvey
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with glutenfreehampers.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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