Review summary
Customers consistently praise the high standard and quality of prints and products, as well as the prompt and efficient delivery. Many also highlight the excellent and reliable service, and find the website and ordering process easy and straightforward. Some customers report occasional issues with product quality, delays in delivery, and problems with packaging that sometimes lead to damaged prints. There are also frequent complaints about inadequate communication regarding order status, delivery updates, and responses to inquiries.
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How Trusted Shops prevents fake reviewsReviewsmy.fujifilm.com/uk
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Everything is quick and excellent quality. Highly recommend.
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Really pleased with the photo. Good quality and a good price photo.
Reply from my.fujifilm.com/uk
Thank you so much for taking the time to write such a positive review. We're so pleased you're happy with the quality of your photo! - MyFUJIFILM
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Great Picture Quality
Turned out much better than I thought given the price charged. Delighted with results
Reply from my.fujifilm.com/uk
Thank you so much for your review - MyFUJIFILM
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Great quality, speed of delivery - I'm overall super happy with the service and products.
Reply from my.fujifilm.com/uk
Thank you so much for this great review :)
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Print quality great but?
Print quality great, prints were kinked due to postal damage, large prints need sronger protection!
Reply from my.fujifilm.com/uk
Thank you for your constructive feedback, we'll share with the wider team and see how we can do better in the future. -MyFUJIFILM
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Brilliant, fast delivery and good quality prints
Reply from my.fujifilm.com/uk
Thank you for the positive review on your prints :) - MyFUJIFILM
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Prints
Nothing, keep everything the same
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Professional
Printed professional photos on lustre paper and am very impressed with the quality for the price, will be ordering lots more!
Reply from my.fujifilm.com/uk
Thanks so much for your lovely review!
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I received the wrong item, I ordered a lilac case and received a much more expensive camera while being charged for the case. I did of course what anyone would do and emailed you to let you know. I didn’t want anyone getting in trouble for sending the wrong item or you have one misssing at your warehouse. However I received a reply with no real thank you for letting us know, sorry for the inconvenience this has caused but instead a rather blunt, we will send someone out to pick it up, once we have it back we will send you the original item. Terrible customer service, I replied asking if you could do an exchange pick one item up while dropping the other off as I’ve paid for my item and it was your mistake after all. Didn’t even get a reply. The camera was picked up yesterday and I still have no idea if and when I will recieve the original case. Thought this was dealt with and is being dealt with terribly. I will say this has been the worst example of customer service I have had in a while. The original delivery took a while to come and I still have no idea when my case will arrive. Really disappointed.
Reply from my.fujifilm.com/uk
Hi there, thank you for taking the time to share your experience with us. We are truly sorry for the mix-up with your order and the frustration it has caused. Receiving the wrong item, especially one of such higher value, and then experiencing delays and lack of clear communication is completely unacceptable, and we regret that we did not meet the level of service you deserved.
Your feedback is very important to us, and we apologise if our previous replies came across as blunt or unappreciative of your patience and honesty.
We are actively looking into the status of your lilac case and will provide you with an update as soon as possible. Please know that we are committed to resolving this swiftly and ensuring you receive the correct item without any further inconvenience.
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Excellent Service
The calendar was delivered within 24 hours and looked perfect! A great Christmas present for my wife.
Reply from my.fujifilm.com/uk
Thank you so much for the review! We're so pleased you're happy with your calendar :)
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Print quality is good, but....
Print quality is ok to good. The size ranges aren't all that great (no A sizes), and the packaging quality is REALLY REALLY REALLY poor.
I'll continue to use FUJIFILM - but only until I find a reasonable printer that can package prints correctly. Every order I've received has been a little bent up.
Reply from my.fujifilm.com/uk
Hi there,
Thank you for your review. We're sorry to hear that your order arrived bent, we will feed this back to our product team.
In terms of additional sizing, you can find this on our poster prints page: https://my.fujifilm.com/uk/wall-art/poster-printing
Thanks,
MyFUJIFILM
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Great product , efficient delivery 👌
Reply from my.fujifilm.com/uk
Thank you for the great review, we're pleased to hear you are happy with the delivery - MyFUJIFILM