Trustmark
Certified since: Sep 23, 2026Valid
Verified identity
Encrypted data transfer
Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to £2,500. Find out
Review summary
Customers highly appreciate the fast shipping, wide product selection across various brands and price ranges, helpful and responsive customer service, generally good product quality, straightforward return process, secure packaging, and proactive updates regarding orders and delays. These positive aspects are cited as key reasons for repeat purchases and overall satisfaction. However, some customers experience frustration with delayed deliveries and missed delivery promises. The shift to AI-based customer support and lack of phone contact has led to dissatisfaction for many. While returning items is usually simple, there are complaints about paying for return shipping and unclear processes. Although packaging is often secure, some items arrive damaged due to insufficient or careless handling. Delivery partners, particularly DPD and SEUR, are frequently criticized for missed or incorrect deliveries and unreliability. Additionally, lack of clear communication, misleading promises, and confusing notifications regarding orders and delays are common areas for improvement.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsagradi.co.uk
(322)
(139)
(179)
(853)
(3685)
Cross-market review
Verified
Cross-market review
serious and fast
I bought a saddle on Agradi, I chose this site because it was the only one offering this model at a reasonable price. Fast shipping (I ordered on Friday morning and delivery took place on Tuesday morning the following week). The saddle was well protected. It's the first time I've ordered and for a first, it's perfect.
Automatically translated from French
Cross-market review
Verified
Cross-market review
Great variety and unbeatable prices!
I purchased from this site for the first time and was really surprised. There is a huge selection of products, you can find practically anything and the prices are definitely competitive compared to other e-commerce sites. Navigation is simple and the purchase process was very quick. Recommended!
Automatically translated from Italian
Cross-market review
Verified
Cross-market review
The goods are of good quality at reasonable prices
Very large selection
In the last 2 orders, I ordered 2 leak trays of 6 liters each. Unfortunately, both packages arrived damaged. Perhaps there is a small improvement needed in the packaging department. I didn't dare order the 5-pack, so I ordered 2x2 and now another 1. I will continue to order the leak trays, they are well-received by the horses.
Automatically translated from German
Cross-market review
Verified
Cross-market review
A gray Kerbl hay bag and a Kavalkade draw rein
The products I ordered for my horse were great. Surprised to receive the order at home the next day. Super. I could start using them right away. I really like the Kavalkade draw rein. It has nice closures and a system to adjust both sides equally.
The Kerbl hay bag is sturdy and quite large. Perhaps as a tip, to include a hanging rope directly. I am a satisfied customer.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Product as described. And decent price
Something that could be improved? Well, a service representative instead of an AI robot who needs to figure out what to write after each sentence to eventually send an email (from the AI robot). Unfortunately, my order was already on its way when I could respond to that email... Maybe I'm old-fashioned, but I'd prefer to have a service representative on the line.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Fast delivery which is always nice, I only found it unfortunate that if something is broken everything has to be handled via email and you cannot immediately resolve it via a telephone customer service, response within 48 hours which is positive, but if you have another idea yourself you have to email again and wait, maybe it would have been handled faster over the phone.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
sorry for Paul
dear, I had intensive contact with Paul, your AI contact, trying to make arrangements with you, but it seems that this is not looked at by a natural person. While Paul did his best to help me, it was not taken into account on your side to do so as well. A wrong order was placed, which was probably a misjudgment on my part, and Paul wanted to continue helping me, especially since the wrong order was not available. I had then agreed with Paul that he would replace that thing (halter) with a halter I could use, indicating that I would pay the price difference. Since then, I have heard nothing more from Paul, and also not from you. Great was my surprise to suddenly receive the message that the original order was delivered after all. I think that Paul is not appreciated in your company or that at least the messages sent by customers are not reviewed by a natural person. Sorry!!
mvg,
SMETS Dirk
Automatically translated from Dutch
Reply from agradi.nl
Dear Mr. Smets,\n\nThank you very much for your detailed feedback. We are very sorry that the arrangement you made with Paul about exchanging the halter was not picked up by us and that you subsequently received the original order.\n\nPaul helps customers to gather their questions, but requests like an exchange are always handled by a colleague from our customer service. Due to workload, we are unfortunately behind in processing these messages. Our apologies for the inconvenience. We will answer your message as soon as possible.\n\nKind regards,\nTeam Agradi
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
“Difficult” order still delivered the next day, in 2 packages, super!
My last order was “difficult” but still arrived super fast! Happy because the Metazoa vitamin pellets were out... To reach the shipping threshold, I ordered some marked as favorite products which I didn't need immediately. Like an aluminum handle and a chicken waterer plus suspension. And still arrived the next day, good performance!
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Agradi has many options when it comes to brands. In clothing, but for example also with supplements. If you have a complaint, it is handled/resolved properly. What could perhaps be better is the shipping of refill packages of, for example, psyllium seeds. Suppose you ordered this, but also other products, then it might be an idea to put that refill package in a small box inside the big box and not together with the other products. It is really annoying when the bag tears, due to careless handling by the carrier, and the rest of your order is also completely covered with psyllium seeds.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Everything is perfect, the halter is very sturdy and of superb quality. The mini gift grooming box is quite small but sturdy, and it makes a nice starter kit for children with all the necessary items. The bootjack is also very sturdy. Fast delivery, everything is right. Everything was neatly and securely packaged so that the items could not be damaged. The mini chaps are a bit too long but otherwise absolutely amazing and very comfortable. Their length is not due to the chaps themselves but to my short legs, which are quite broad due to my trained muscles. I just think you need to order a large amount to avoid shipping costs for free delivery. So, if you only want to order one product under 25 euros, there will still be shipping costs. But otherwise, I am super happy with my items and have no complaints!!😀😀😀🤩
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Everything was in order and present as ordered and packed in a good and safe way so that there could be no damage to the order due to unforeseen circumstances or transport. Everything was completely to my satisfaction and nothing to note. Excellent work from you and keep it up.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
All serious, ordered many times
I have ordered many times from Agradi. The selection is large and there is something for every budget. Returning items has also never been a problem. However, the search engine is not so tailored to German search terms. But that's not a real drawback. In short: I like to order from Agradi, all serious!
Automatically translated from German
Cross-market review
Verified
Cross-market review
The delivery was delayed because a product was not in stock. Therefore, I had to go to a physical store for hoof grease. I understand that there are additional costs if you have to make a double delivery, but it's a shame I had to wait so long. Otherwise, I am super satisfied with Agradi. Great quality/price and super fun offers.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
The fast shipping!
Only the quality of one product was lacking. A complaint has already been filed concerning this.
Maybe consider removing the product from the assortment? This one turns out to be really unsuitable for horses. The links are far too weak. My horse barely exerted force and broke both chains.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
The long raincoat is exactly as expected/hoped for. Waterproof and windproof. Sturdy quality and perfect fit. Very happy with it, great for horse riding and walking the dog. I have a size M. I am 170 cm tall and weigh 67 kilograms. Can wear the coat with a jacket underneath. Top...
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Good product and 24 service couldn't be better. Only the carrier got lost.... came on the agreed day but couldn't find the package in the full bus. The next day we were waiting for the package and received the message that it had been delivered. But no package to be found, finally at 10 PM a neighbor from 1 km away came to deliver it after all. Only they are still missing their package....
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Fast shipping and well packed.
The order was shipped quickly and fragile products, like salt licks, were well packed in bubble wrap. Unfortunately, I couldn't start mucking out yet, because the handles of the manure forks are still on the way. But hey, a good excuse to not have to muck for once.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Wide range, beautiful products and competitive prices.
Be careful when ordering: I have accidentally clicked the wrong size twice. For example, you are looking for a halter in size Cob but it automatically selects 'Foal'.
There are also many hobby-horse articles. It would be nice if you could exclude them when searching.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Experience Report
So far I have had only good experiences with your company. The deliveries arrived on time and at the specified time. Since I assume that the product I chose was delivered with the described quality as before, I have no further comments.
Yours sincerely,
Helga Schriegel
Automatically translated from German
Cross-market review
Verified
Cross-market review
For me, Agradi is a winner!
You have an enormous selection of everything horse and rider need. I have been ordering there for years and am extremely satisfied with the service and delivery. I highly recommend this fly mask. No rubbing spots and easy to put on/take off. The mesh is spacious enough and does not stick to the eye.
Automatically translated from Dutch
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for agradi.co.uk
2.00
Poor2 reviews
since Sep 23, 2026
Contact
- +31858888950
- agradi.co.uk
- info@agradi.co.uk
- ’s-Hertogenbosch, NLD
About
This company has linked Trusted Shops profiles.