Review summary
Customers consistently praise the fast and reliable delivery, as well as the easy and straightforward ordering process supported by a user-friendly website. Product quality receives high marks for comfort, durability, and effectiveness, and customer service is often described as helpful and responsive, particularly when resolving issues or offering advice. The wide range of sizes and fit options is appreciated, especially for accommodating non-standard measurements. Returns and exchanges are reported as hassle-free and efficient, and many find the products comfortable for extended wear and beneficial for their conditions. Some customers also highlight the perceived value and fair pricing. A few customers mention occasional delivery delays or communication issues. While the range of sizes is generally praised, some still experience challenges with fit. There are also some concerns regarding product pricing or specific features, with a number of customers finding affordability to be an issue.
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Verified
Good quality
Really like duomed soft below knee stockings. I have the black they are fine for winter
But please the Sand colour is awefull it’s not pale like on the website.
I just wish you would do more colours
Verified
Product good, but webiste and communication lacking
I really wish you were able to order things with VAT relief online, it makes it much less accessible when you require people to phone. I work standard hours weekdays, and for me, taking time off work would cost me more than the VAT relief was. It's not very "accessible" to make it only behind your phone line.
I did also find communication on the estimated delivery time very poor. When I ordered it said the item was in stock, but when it didn't arrive after a couple of weeks I got in contact. I was told it was out of stock and that I was informed of this when ordering. But I was not, neither on the wesbite when placing, or on the order confirmation. I'm not sure if you have a bug where if multiple people are checking out at once it messes this up, or something, but it was not displayed. When I got in contact I was told due to being out of stock it would take 10-15 working days from order to arrive. It arrived after 18 working days.
Verified
Excellent efficient service. Comfortable stockings and good quality. A more sheer stocking for hot weather conditions would be welcome. Will purchase again in the future.
Verified
Great selection of items available from a well laid out website. With tons of information on the items it is easy to select what you want in the correct sizes. Very good delivery service and well packaged to protect your purchase.
Would highly recommend.
Verified
Support stockings are fine but unfortunately they are not designed for the shorter user, I'm 5'3 on a good day and find them around 4 to 5 inches too long, I have the heel at the ball of my foot as the size I need can't go any higher than mid thigh due to my larger thighs, so they don't fit everyone, my GP measured my legs and wrote me a prescription for them, I just bought a second pair myself as extras, so I bought the same as my prescription.
Verified
Quality, value & quick delivery
The site was easy to navigate and had the exact item I needed - a good quality undersleeve for a rigid knee brace. It was reasonably priced, delivered very quickly and is just right - excellent quality. Thank you!
Verified
I am always pleased with the quality of the compression socks & they are always delivered swiftly too.The gentle body adhesive is very effective in keeping the socks in place under the knee.
Verified
Exact product, with product information,good quality, good value for money, delivered without any fuss, will use again and highly recommend to others
Verified
Good price and excellent product
Fairly priced and a relatively easy site to navigate although a clearer description on the differences between some of the stockings would be helpful.
The postage was a little slow this time too which may not be down to Medi of course but it did mean I went away without the item.
Verified
I particularly like the website. It was easy to view the products, item descriptions and size information. Sometimes I feel unsure when I use an online shop that is new to me but I was happy with the ordering process and delivery was excellent. I’m very happy with the items I purchased too and would recommend this supplier.
Verified
Excellent product and delivery time
I have severe varicous veins on the lower (calf) of my right leg. After two operations it is not possible to repeat this. I used to wear Scholl compression stockings but since they don't make them anymore and anyway they never lasted more than a few washes turned to Medi-uk. Excellent product especially when used with "It Stays" and excellent delivery time. I very rarely give five starts for a product but this time felt it was well worth it.
Verified
Only a few day from order to deliverey...good.
Not for me but i have ordered twice and need to order more, so must be good...
Verified
GREAT SERVICE
Goods ordered and dispatched in very fast time scale kept updated on progress of order everything handled very professionally and efficiently
Verified
Great support
The ballerinas pro supports were recommended by the Hospital after having surgery on both feet.The lady I spoke to on the phone was very helpful when I needed assistance with my order.They have helped me a lot adjusting to wearing normal shoes again.
Verified
The fast and excellent explanation I received in answer to my email enquiry about my order. this has since arrived and I 'm very pleased with the contents.
Verified
Range of products.
When I ordered the wrong thing, no problem with return and refund and pointers to what I need.
Verified
Very helpful advice when my monitor had problems. It was quickly replaced and an envelope for the return of the old monitor arrived quickly.
Verified
I love their products,it goes without saying,but a recent problem with a purchase showed how good they are. I noticed that an item was missing from my order so email sent to explain. Very quickly I received an email to apologise and to tell me that a replacement was on it's way. No fuss just first rate customer service. Many thanks.
Verified
Compression socks
Had to buy a few before we found a size that was comfortable to wear. This was in spite of the nurse at the gp practice measuring for the correct size according to the chart. The toeless XL works ok and the slipper is really helpful for getting it on.
Verified
Very easy to order from and very quick to receive items and always tell me when my order is sent out for delivery and when it’s delivered
