Certificate for ProSwimwear.co.uk

No. X1C5532F7A9A6A0146FCCEECFA18F89F0
 

Approved on
26/06/2014
Valid until
25/06/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ProSwimwear.co.uk



Excellent

4.58/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,897 Trusted Shops reviews collected in the last 12 months.
In total, ProSwimwear.co.uk has already collected 13,571 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/10/2019
Date of order
16/09/2019
16/10/2019
Item arrived faulty, return rec'd by retailer 26 Sept. Refund chased on Oct 8th, rep Nesta apologised for the delay (Oct 9th), and told me that the refund had also been authorised that same day. However, this turned out to be a lie. I received a further email on Oct 11th saying that the refund would take more time. Refund only recd after threatening to open case with credit card provider. Avoid.
2.00
Poor

Date of publication
16/10/2019
Date of order
15/09/2019
16/10/2019
Prompt delivery, well packaged. Thank you.
5.00
Excellent

Date of publication
16/10/2019
Date of order
15/09/2019
16/10/2019
Good product range
4.00
Good

Date of publication
16/10/2019
Date of order
16/09/2019
16/10/2019
Had a couple of bits from ProSwimwear, great prices and service. Will happily return when something else is needed
5.00
Excellent

Date of publication
16/10/2019
Date of order
16/09/2019
16/10/2019
Absolutely no problem about delivery and I didn’t need customer service. The costume is okay. The legs tend to ride up in aquafit. Dries quickly.
3.67
Good

Date of publication
16/10/2019
Date of order
15/09/2019
16/10/2019
Customer service was terrible. My items were delayed with no communication. It wasn’t until I chased that I found out that one item was out of stock which I was able to get from Amazon within 24hours. I was then promised a 24hr delivery which came after 48hrs... Will never use your company again.
2.00
Poor

Date of publication
16/10/2019
Date of order
15/09/2019
16/10/2019
Good website, Speedy delivery. Correct size
5.00
Excellent

Date of publication
16/10/2019
Date of order
15/09/2019
16/10/2019
I have to wait 2 weeks for my order and I called many times without answer
2.00
Poor

Date of publication
15/10/2019
Date of order
12/09/2019
15/10/2019
Nearly a month since returning some unwanted items and no refund or response to emails chasing.
2.00
Poor

Date of publication
15/10/2019
Date of order
12/09/2019
15/10/2019
I waited over 4 weeks before I received my order with no email to let me know my order was out of stock. I couldn’t get through to customer service. at all They didn’t answer the phone or call me back. They didn’t answer the online chat or reply to my emails. When I did receive my order the swimming costume was faulty after 2 wears
Terrible customer service
1.00
Very Poor

Date of publication
15/10/2019
Date of order
15/09/2019
15/10/2019
Suit purchased as expected, but took longer than stated to deliver
4.33
Good

Date of publication
15/10/2019
Date of order
15/09/2019
15/10/2019
Awful customer service. Obtaining a refund took PayPal disputing the payment for a non delivered item. ProSwimwear never returned any of my emails or phone calls. Recommend ProSwimwear is avoided
1.67
Poor

Date of publication
15/10/2019
Date of order
14/09/2019
15/10/2019
All round satisfactory experience
5.00
Excellent

Date of publication
15/10/2019
Date of order
14/09/2019
15/10/2019
can't to change size that is unbelievable? refund is very slow.
3.00
Fair

Date of publication
14/10/2019
Date of order
14/09/2019
14/10/2019
Great service.. Prompt delivery
5.00
Excellent

Date of publication
14/10/2019
Date of order
14/09/2019
14/10/2019
I ordered 5 costumes, all excellent quality but only the aqua sphere is any good for us larger women doing aerobics

Delivery good, returns easy, customer service good. Refunds take a while during busy periods .
I’d like an aqua aerobics section for costumes designed for an in pool workout
3.33
Fair

Date of publication
14/10/2019
Date of order
14/09/2019
14/10/2019
Спасибо за Вашу работу
5.00
Excellent

Date of publication
14/10/2019
Date of order
24/08/2019
14/10/2019
I have left four telephone messages and sent three e mails concerning a refund.
I have not had the courtesy of a reply.
I returned the goods four weeks ago, they were received by pro swimwear 4 weeks ago and I still haven't received my refund
3.33
Fair

Date of publication
14/10/2019
Date of order
14/09/2019
14/10/2019
Still waiting for refunds, none of the racing suits fit despite going off the measuring guidance.
1.00
Very Poor

Date of publication
14/10/2019
Date of order
14/09/2019
14/10/2019
I bought a 'Finis swimsense live' which arrived nice and quickly. It appeared to be brand new, but would not even switch on. I put it on charge and checked after 5 hours, nothing Hoping to use it for training, I left it charging overnight. Still nothing, not a glimmer I sent it back quite quickly and three weeks later, hoping to have received a working replacement, have had nothing
2.00
Poor

Date of publication
14/10/2019
Date of order
14/09/2019
14/10/2019
Ordered Fins and paid for express delivery. Waited 3 days and called to chase only to be told that the fins I have ordered are out of stock but they forgot to tell me? Promised to send another pair next day and it took 3 days.
So be prepared to wait and chase if you don't get what you have ordered.
2.33
Poor

Date of publication
14/10/2019
Date of order
13/09/2019
14/10/2019
Been using them for years very reliable
4.00
Good

Date of publication
14/10/2019
Date of order
14/09/2019
14/10/2019
Goods arrived promptly.
4.33
Good

Date of publication
14/10/2019
Date of order
14/09/2019
14/10/2019
As expected. Thanks
5.00
Excellent

Date of publication
14/10/2019
Date of order
14/09/2019
14/10/2019
Well you have to wait in to sign for the delivery and again it didn’t turn up on the first evening .
Also it wasn’t the exact product I wanted
2.00
Poor

Date of publication
14/10/2019
Date of order
14/09/2019
14/10/2019
Asked for next day delivery but did not happen, Refund made reasonably quickly. Used several times in the past first time this happened
3.67
Good

Date of publication
14/10/2019
Date of order
13/09/2019
14/10/2019
Normally Proswimwear will deliver quick, This time with Hermes is incredibly slow for 2occasaions
3.00
Fair

Date of publication
14/10/2019
Date of order
13/09/2019
14/10/2019
Would not use again Owed £250 and still no refund
1.67
Poor

Date of publication
13/10/2019
Date of order
08/09/2019
13/10/2019
The goods I ordered were out of stock, company rang me with a solution. Very helpful
5.00
Excellent

Date of publication
13/10/2019
Date of order
10/09/2019
13/10/2019
I used this site as the swimsuit I wanted was an excellent price (it was on sale). The item was delivered very quickly and for free. Very happy
5.00
Excellent

Date of publication
13/10/2019
Date of order
13/09/2019
13/10/2019
Fast delivery, goods as expected
5.00
Excellent

Date of publication
12/10/2019
Date of order
12/09/2019
12/10/2019
Cannot fault their ordering process although waiting for a refund of returned items is longer than their stated times.
5.00
Excellent

Date of publication
12/10/2019
Date of order
12/09/2019
12/10/2019
Great experience
4.00
Good

Date of publication
12/10/2019
Date of order
12/09/2019
12/10/2019
Not able to get hold of any customer service by email or phone. Items returned 3 weeks ago and still waiting for refund or acknowledgement of my email or answerphone message
2.67
Fair

Date of publication
12/10/2019
Date of order
12/08/2019
12/10/2019
Service was very poor- unfortunately the courier initially tried to deliver my parcel to the wrong address...BUT it then took proswimwear 2 months to eventually deliver my order. The customer service was poor (and that’s when you can actually get them to answer the phone or email). Only after repeatedly chasing up the order did they eventually dispatch it. I wouldn’t order from proswimwear again
3.00
Fair

Date of publication
12/10/2019
Date of order
12/09/2019
12/10/2019
Although I received the items in good time some of the item boxes were crushed. I returned two items due to not fitting correctly. I returned the items for free 48hr tracked which is great on the 23rd September. Proswimwear accepted the returns on the 30th September. I still haven’t received a refund though. I know this is within company policy but just seems a bit long. I would have exchanged if
3.00
Fair

Date of publication
12/10/2019
Date of order
12/09/2019
12/10/2019
Brilliant quality items excellent service
5.00
Excellent

Date of publication
12/10/2019
Date of order
11/09/2019
12/10/2019
I paid 6.99 pounds for a next day guaranteed delivery and my order came after 9 days.
2.33
Poor

Date of publication
11/10/2019
Date of order
11/09/2019
11/10/2019
Good price and speedy delivery, but not made clear on the website that they use Hermes as well as DHL and Royal Mail. Was lucky to receive my product.
4.00
Good

Date of publication
11/10/2019
Date of order
11/09/2019
11/10/2019
great
5.00
Excellent

ProSwimwear.co.uk customer reviews

ProSwimwear.co.uk

Europe's Largest Competitive Swimwear Store

ProSwimwear.co.uk was certified by Trusted Shops on 26/06/2014.

Established since 2006 ProSwimwear is based in the South West of the UK; they are Europe's largest competitive swimwear shop. They stock a large variety of swimwear and accessories. ProSwimwear's mission is to supply swimmers with the tools they need to achieve their swimming goals and succeed whether you're swimming for fitness, competitively or just for fun! Top Brands. ProSwimwear's customers come from all around the world and have products for all kinds of aquatic sports enthusiasts/professionals. Their customers rely on ProSwimwear to provide the best selection of swimming products at the lowest prices, delivered safely and fast! You'll find a wide range of products from all the big name brands including Speedo, Arena, TYR, FINIS, Jaked and Maru, to name a few. By finding the best new brands and suppliers proSwimwear are always expanding their range. With suppliers globally, they aim to bring together the best range of swimming products, from top brands to up-and-coming names. Competitive/Performance. Their competitive swimwear selection is second-to-none and they pride themselves on having the largest range and stock holding of performance swimwear in Europe. All the latest tech suits, racing goggles and caps from the world's top performance swimwear brands arrive to us before most others.

Contact
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
info@proswimwear.co.uk
ProSwimwear.co.uk
Owner
ProSwimwear Ltd
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
Trade register
United Kingdom 06130898
Authorized representative
Mike Capstick
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ProSwimwear.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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