Certificate for ProSwimwear.co.uk

No. X1C5532F7A9A6A0146FCCEECFA18F89F0
 

Approved on
26/06/2014
Valid until
25/06/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ProSwimwear.co.uk



Excellent

4.70/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,312 Trusted Shops reviews collected in the last 12 months.
In total, ProSwimwear.co.uk has already collected 11,038 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/06/2018
Date of order
22/04/2018
22/06/2018
As expected
5.00
Excellent

Date of publication
21/06/2018
Date of order
22/04/2018
21/06/2018
Have purchased swimwear from ProSwimwear for several years with no problems. On this occasion however the detail given on jammers was inadequate as there was only a waist size and no height given for item purchased. Item was 5cm shorter than any other brand previously purchased kept waiting all day for an answer on lengths of next size up and was then given a "guess" . Item was returned.
2.00
Poor

Date of publication
20/06/2018
Date of order
21/04/2018
20/06/2018
All arrived quickly and accurately
5.00
Excellent

Date of publication
20/06/2018
Date of order
21/04/2018
20/06/2018
Good quality goods and fast delivery
5.00
Excellent

Date of publication
19/06/2018
Date of order
20/04/2018
19/06/2018
The product arrived on time, without any problem.
5.00
Excellent

Date of publication
19/06/2018
Date of order
20/04/2018
19/06/2018
As always great selection of products and fast delivery
5.00
Excellent

Date of publication
19/06/2018
Date of order
19/04/2018
19/06/2018
Very fast delivery, would definitely recommend ProSwimwear.
5.00
Excellent

Date of publication
19/06/2018
Date of order
27/05/2018
19/06/2018
Efficient delivery
5.00
Excellent

Date of publication
18/06/2018
Date of order
19/04/2018
18/06/2018
If I could give this company 0 stars I would. Do not buy from them unless you want second hand goods that are advertised as new. I ordered flippers.They were in awful condition on arrival,dirty,damaged and had a sticky note on labelled back room Rang asked for an exchange and received another pair which were damaged and in a dirty used bag.Proswim showed no remorse and still haven’t been refund
1.00
Very Poor

ProSwimwear.co.uk replies: 20/06/2018
Thank you for your comments and my apologies for the issues you have encountered here. Your returned Training Fins were refunded upon receipt on 30.04.16 however I can not see any correspondence regarding the condition of these. We will of course investigate although we do ensure all goods are returned to stock for re-sale in as new condition. Regards, Randy @ ProSwimwear

Date of publication
18/06/2018
Date of order
19/04/2018
18/06/2018
Very good.
5.00
Excellent

Date of publication
18/06/2018
Date of order
18/04/2018
18/06/2018
Placed an order on line, waited and waited..... and waited. Nothing. Called ProSwimwear who told me my order had been cancelled, yet my card had been charged. Problem was at their end and my order had indeed been cancelled but no-one told me it had been cancelled. Thankfully, they sorted the problem and re-ordered me another one which came the next day.
2.00
Poor

ProSwimwear.co.uk replies: 20/06/2018
Thank you for your comments and my apologies for the issues you have encountered with this order. We are investigating this issue in order to put procedures in place to avoid such instances occurring in the future. I can see the newly placed order has now arrived however I apologies for the delays and subsequent inconvenience. Regards, Randy @ ProSwimwear

Date of publication
18/06/2018
Date of order
17/01/2018
18/06/2018
Your dispatching is very expressed
4.67
Excellent

Date of publication
17/06/2018
Date of order
14/06/2018
17/06/2018
The items were ordered and promised for delivery by 16/6/18. They did not arrive. The supplier then stated in an email, there had been an issue and wished me to remind them of my order details, which I did. They still failed to deliver or communicate with me, and they had taken payment. I sent a further email, to say either deliver the items or send a full refund. They have not, as yet responded .
1.00
Very Poor

ProSwimwear.co.uk replies: 18/06/2018
Hello and thank you for taking the time to write your review. I do apologise for the issues you have encountered here, this is something we are aware of and have put the necessary procedures in place to avoid such instances moving forward. I have contacted you directly this morning in the hope of resolving this immediately. Regards, Randy @ ProSwimwear

Date of publication
17/06/2018
Date of order
18/04/2018
17/06/2018
Good selection, great service
5.00
Excellent

Date of publication
16/06/2018
Date of order
17/04/2018
16/06/2018
Great product good price
5.00
Excellent

Date of publication
16/06/2018
Date of order
17/04/2018
16/06/2018
Best value for your money
Thanks
Eli
5.00
Excellent

Date of publication
16/06/2018
Date of order
06/04/2018
16/06/2018
Prompt service. Website up to date
5.00
Excellent

Date of publication
16/06/2018
Date of order
16/04/2018
16/06/2018
We have used your company now for over 18 months and in that time you have constantly given an excellent service. The items have always been first rate and cannot fault the customer service.
5.00
Excellent

Date of publication
16/06/2018
Date of order
17/04/2018
16/06/2018
Great customer service, fast delivery and great range of items My only issue with the site is that the checkout isn’t very mobile friendly.
5.00
Excellent

Date of publication
16/06/2018
Date of order
16/04/2018
16/06/2018
good service
5.00
Excellent

Date of publication
15/06/2018
Date of order
12/05/2018
15/06/2018
Lovely Arena racing suit at a competitive price. I ordered 2 sizes and returned the smaller one and a refund was processed soon after.
5.00
Excellent

Date of publication
15/06/2018
Date of order
28/04/2018
15/06/2018
Fantastic swimsuit at a great price.
5.00
Excellent

Date of publication
15/06/2018
Date of order
15/04/2018
15/06/2018
Fast delivery and very good customer service.
5.00
Excellent

Date of publication
15/06/2018
Date of order
16/04/2018
15/06/2018
Trying to get a refund after using Amazon pay with bank statement proof and being told transaction doesn't exist
4.00
Good

Date of publication
15/06/2018
Date of order
16/04/2018
15/06/2018
Prompt delivery , fitted perfectly
5.00
Excellent

Date of publication
15/06/2018
Date of order
15/04/2018
15/06/2018
Really nice swimsuit and fast delivery
4.00
Good

Date of publication
15/06/2018
Date of order
16/04/2018
15/06/2018
Always great
5.00
Excellent

Date of publication
15/06/2018
Date of order
16/04/2018
15/06/2018
Even with the product was wrong they change it no problem
5.00
Excellent

Date of publication
14/06/2018
Date of order
15/04/2018
14/06/2018
Great product, fast deliery
5.00
Excellent

Date of publication
14/06/2018
Date of order
15/04/2018
14/06/2018
Needed a replacement, but the changed it without fuss.
5.00
Excellent

Date of publication
14/06/2018
Date of order
15/04/2018
14/06/2018
Quick speedy and a good price
5.00
Excellent

Date of publication
14/06/2018
Date of order
15/04/2018
14/06/2018
Products,returns and customer service can’t be better. Thanks
5.00
Excellent

Date of publication
14/06/2018
Date of order
22/05/2018
14/06/2018
Fantastic range of lovely bright & colourful costumes & accessories to 'swim' in at great prices. Quick delivery. Would recommend & use again.
5.00
Excellent

Date of publication
14/06/2018
Date of order
09/04/2018
14/06/2018
First costume ordered was not a good fit, but, very easy to return and quick refund. Very good customer service
5.00
Excellent

Date of publication
14/06/2018
Date of order
22/05/2018
14/06/2018
Excellent service, quality product.
5.00
Excellent

Date of publication
14/06/2018
Date of order
14/04/2018
14/06/2018
Products all good quality, service is good
4.67
Excellent

Date of publication
13/06/2018
Date of order
14/04/2018
13/06/2018
Good fast service
5.00
Excellent

Date of publication
13/06/2018
Date of order
13/04/2018
13/06/2018
Cool
4.00
Good

Date of publication
12/06/2018
Date of order
12/04/2018
12/06/2018
Brilliant with excellent customer support.
5.00
Excellent

Date of publication
12/06/2018
Date of order
13/04/2018
12/06/2018
Just excellent
5.00
Excellent

ProSwimwear.co.uk customer reviews

ProSwimwear.co.uk

Europe's Largest Competitive Swimwear Store

ProSwimwear.co.uk was certified by Trusted Shops on 26/06/2014.

Established since 2006 ProSwimwear is based in the South West of the UK; they are Europe's largest competitive swimwear shop. They stock a large variety of swimwear and accessories. ProSwimwear's mission is to supply swimmers with the tools they need to achieve their swimming goals and succeed whether you're swimming for fitness, competitively or just for fun! Top Brands. ProSwimwear's customers come from all around the world and have products for all kinds of aquatic sports enthusiasts/professionals. Their customers rely on ProSwimwear to provide the best selection of swimming products at the lowest prices, delivered safely and fast! You'll find a wide range of products from all the big name brands including Speedo, Arena, TYR, FINIS, Jaked and Maru, to name a few. By finding the best new brands and suppliers proSwimwear are always expanding their range. With suppliers globally, they aim to bring together the best range of swimming products, from top brands to up-and-coming names. Competitive/Performance. Their competitive swimwear selection is second-to-none and they pride themselves on having the largest range and stock holding of performance swimwear in Europe. All the latest tech suits, racing goggles and caps from the world's top performance swimwear brands arrive to us before most others.

Contact
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
info@proswimwear.co.uk
ProSwimwear.co.uk
Owner
ProSwimwear Ltd
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
Trade register
United Kingdom 06130898
Authorized representative
Keith Owen
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ProSwimwear.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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