Certificate for ProSwimwear.co.uk

No. X1C5532F7A9A6A0146FCCEECFA18F89F0
 

Approved on
26/06/2014
Valid until
25/06/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ProSwimwear.co.uk



Excellent

4.72/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,107 Trusted Shops reviews collected in the last 12 months.
In total, ProSwimwear.co.uk has already collected 11,982 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/01/2019
Date of order
17/12/2018
17/01/2019
Clear website, swift delivery.
5.00
Excellent

Date of publication
16/01/2019
Date of order
12/12/2018
16/01/2019
the sizes all vary so it hard to get the right size with your first order had to send mine back
4.67
Excellent

Date of publication
16/01/2019
Date of order
17/12/2018
16/01/2019
Great prices and fast delivery great company
5.00
Excellent

Date of publication
16/01/2019
Date of order
13/12/2018
16/01/2019
Ordered a race suit for my daughter and tried out a new brand for her. Promptly delivered, but unfortunately was far too tight over her shoulders. Easy returns process, money refunded, new suit ordered in the next size up - perfect fit.
5.00
Excellent

Date of publication
16/01/2019
Date of order
17/12/2018
16/01/2019
Prepare to be bugged with countless emails asking for a review
1.00
Very Poor

ProSwimwear.co.uk replies: 17/01/2019
Hi, thanks for your feedback. I am sorry you were not happy with being asked to leave a review, feedback from our customers is very important to us at ProSwimwear so we are able to see what we are doing well and what we need to improve. I will contact Trusted Shops regarding the reviews as you should only have been contacted once. Sorry for the inconvenience. Ceri@ProSwimwear

Date of publication
15/01/2019
Date of order
16/12/2018
15/01/2019
fast delivery, good price value
5.00
Excellent

Date of publication
15/01/2019
Date of order
09/12/2018
15/01/2019
Very pleased with the delivery and customer service, always quick to reply and answer questions.
4.67
Excellent

Date of publication
15/01/2019
Date of order
15/12/2018
15/01/2019
Dispatched very promptly.
5.00
Excellent

Date of publication
14/01/2019
Date of order
15/12/2018
14/01/2019
Already done another point this review hard to do swisuits fine just wrong size
rest a nightmare
1.00
Very Poor

ProSwimwear.co.uk replies: 15/01/2019
Thank you for your comments and my apologies you were unable to find the right size. I can see both items were returned to us and have already been refunded. If you require any additional help with sizing please feel free to give us a call on 01278 550640. Ceri@ProSwimwear

Date of publication
14/01/2019
Date of order
15/12/2018
14/01/2019
First class service. Arrived on time. Quality product exactly as described. Perfect fit.
5.00
Excellent

Date of publication
14/01/2019
Date of order
15/12/2018
14/01/2019
Website is terrible. Really slow, incorrect stock showing, filtering and sort by doesn’t work correctly. But products are good value if you can manage to order them
2.67
Fair

ProSwimwear.co.uk replies: 15/01/2019
Hi, thanks for your feedback which I will pass on to the Web Team. I am sorry for the problems which you have had with the website and I hope you have now been able to find some products which you like. You can always give us a call on 01278 550640 and we would be happy to help with products and take your order over the phone. Ceri@ProSwimwear

Date of publication
14/01/2019
Date of order
15/12/2018
14/01/2019
Good value and quality
5.00
Excellent

Date of publication
14/01/2019
Date of order
15/12/2018
14/01/2019
Can't fault the service I have had from proswimwear over the last 10 years.
5.00
Excellent

Date of publication
14/01/2019
Date of order
15/12/2018
14/01/2019
Fabtastic, will use again.
5.00
Excellent

Date of publication
14/01/2019
Date of order
15/12/2018
14/01/2019
Great.
5.00
Excellent

Date of publication
13/01/2019
Date of order
14/12/2018
13/01/2019
Love it No complaints
5.00
Excellent

Date of publication
13/01/2019
Date of order
14/12/2018
13/01/2019
Ordered late on Friday 14th Dec and received via Royal mail on Wednesday morning 19th in mint condition, as was well wrapped and packaged.

The Christmas present was well received by my nephew.
5.00
Excellent

Date of publication
13/01/2019
Date of order
14/12/2018
13/01/2019
Excellent service
5.00
Excellent

Date of publication
13/01/2019
Date of order
14/12/2018
13/01/2019
Good quality, service and speed of delivery
4.33
Good

Date of publication
13/01/2019
Date of order
14/12/2018
13/01/2019
The delivery was very prompt and the return was easy too do also the refund was quick to be returned also the quality of the items was very good
5.00
Excellent

Date of publication
13/01/2019
Date of order
14/12/2018
13/01/2019
Always easy to order and speedy delivery.
5.00
Excellent

Date of publication
13/01/2019
Date of order
14/12/2018
13/01/2019
Prompt delivery, bought as gift, good fit. No complaints from grandson so assuming he is happy
5.00
Excellent

Date of publication
12/01/2019
Date of order
13/12/2018
12/01/2019
Excellent service from this Company
5.00
Excellent

Date of publication
12/01/2019
Date of order
13/12/2018
12/01/2019
Always reliable
5.00
Excellent

Date of publication
12/01/2019
Date of order
13/12/2018
12/01/2019
Our orders have always arrived quickly and hassle free.
5.00
Excellent

Date of publication
12/01/2019
Date of order
10/12/2018
12/01/2019
Good and efficient service
5.00
Excellent

Date of publication
12/01/2019
Date of order
11/12/2018
12/01/2019
Excellent service as always
5.00
Excellent

Date of publication
11/01/2019
Date of order
12/12/2018
11/01/2019
Great item and my grandson was delighted with his Xmas present which arrived promptly. Thank you.
5.00
Excellent

Date of publication
11/01/2019
Date of order
12/12/2018
11/01/2019
Excellent products. Fast delivery. Quick refunds - when I've ordered the wrong size. Used for last 2 years and never been disappointed.
5.00
Excellent

Date of publication
11/01/2019
Date of order
11/12/2018
11/01/2019
Completely hassle free, including returns. Highly recommend.
They are worth every one of the 5 stars I have given them. Keep up the good work.
5.00
Excellent

Date of publication
11/01/2019
Date of order
12/12/2018
11/01/2019
Excellent product and fast delivery
4.00
Good

Date of publication
11/01/2019
Date of order
09/12/2018
11/01/2019
Good service .Items arrived promptly and well priced
5.00
Excellent

Date of publication
11/01/2019
Date of order
12/12/2018
11/01/2019
Was very happy when we received the items. Unfortunately the first time my daughter wore them they snapped. I contacted customer services and never received a response. Very disappointed
2.00
Poor

ProSwimwear.co.uk replies: 15/01/2019
Hello and thank you for taking the time to write your review. I do apologise for the issues you have encountered here. Unfortunately I can find no record of your contact, we always aim to reply to customers within 24 hours so I am sorry you have received no response. I will reach out to you directly to get further details from you. Ceri@ProSwimwear

Date of publication
11/01/2019
Date of order
07/12/2018
11/01/2019
I have been waiting for 4 weeks for a refund
2.33
Poor

ProSwimwear.co.uk replies: 15/01/2019
Thank you for your comments and my apologies for the issues you have encountered here. As the item you have returned to us is faulty we are waiting for a response from the manufacturer. I will chase this up for you and hope to have some feedback for you soon. Apologies for the delay. Ceri@ProSwimwear

Date of publication
11/01/2019
Date of order
10/12/2018
11/01/2019
Unfortunately ordered the wrong size for my grandson. This is in the process of being changed. So hopefully your customer service carry's on being good.
4.67
Excellent

Date of publication
11/01/2019
Date of order
11/12/2018
11/01/2019
Always receive great service from this company. Highly recommend.
5.00
Excellent

Date of publication
10/01/2019
Date of order
08/12/2018
10/01/2019
Wonderful firm.
Product was excellent.
Ordered the wrong size.
Refunded immediately.
5.00
Excellent

Date of publication
10/01/2019
Date of order
11/12/2018
10/01/2019
Ordered easily, delivered quickly. Everything you want really.
5.00
Excellent

Date of publication
10/01/2019
Date of order
27/11/2018
10/01/2019
Bag was delivered very quickly. It was a Christmas present for my grandaughter and she is delighted with it.
5.00
Excellent

Date of publication
10/01/2019
Date of order
10/12/2018
10/01/2019
Ordered a TYR bag for my daughter and she was really happy with the bag and my wife and I were very happy that it came well wrapped and prompt. Thank you all
5.00
Excellent

ProSwimwear.co.uk customer reviews

ProSwimwear.co.uk

Europe's Largest Competitive Swimwear Store

ProSwimwear.co.uk was certified by Trusted Shops on 26/06/2014.

Established since 2006 ProSwimwear is based in the South West of the UK; they are Europe's largest competitive swimwear shop. They stock a large variety of swimwear and accessories. ProSwimwear's mission is to supply swimmers with the tools they need to achieve their swimming goals and succeed whether you're swimming for fitness, competitively or just for fun! Top Brands. ProSwimwear's customers come from all around the world and have products for all kinds of aquatic sports enthusiasts/professionals. Their customers rely on ProSwimwear to provide the best selection of swimming products at the lowest prices, delivered safely and fast! You'll find a wide range of products from all the big name brands including Speedo, Arena, TYR, FINIS, Jaked and Maru, to name a few. By finding the best new brands and suppliers proSwimwear are always expanding their range. With suppliers globally, they aim to bring together the best range of swimming products, from top brands to up-and-coming names. Competitive/Performance. Their competitive swimwear selection is second-to-none and they pride themselves on having the largest range and stock holding of performance swimwear in Europe. All the latest tech suits, racing goggles and caps from the world's top performance swimwear brands arrive to us before most others.

Contact
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
info@proswimwear.co.uk
ProSwimwear.co.uk
Owner
ProSwimwear Ltd
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
Trade register
United Kingdom 06130898
Authorized representative
Mike Capstick
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ProSwimwear.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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