Certificate for ProSwimwear.co.uk

No. X1C5532F7A9A6A0146FCCEECFA18F89F0
 

Approved on
26/06/2014
Valid until
25/06/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ProSwimwear.co.uk



Excellent

4.72/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 4,808 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 9,590 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
V Poor customer service
Cost me nearly £5 in phone calls chasing it up. The product is excellent but the admin/customer service is very very poor
2.00
Poor

ProSwimwear.co.uk replies: 12/12/2017
Hi, I am sorry to hear of your disappointment, I can see you contacted us on the 7.12.17 and your query was resolved the same day. I have contacted you directly to discuss this further. Kind Regards, Proswimwear Ltd

Product as described. Good service.
5.00
Excellent

Excellent, fast service
5.00
Excellent

As it's to be a Christmas present, the swimwear is yet to be tried, but it looks good
5.00
Excellent

Ordered a bag, received said bag - it was delivered.
5.00
Excellent

Excellent service and returns - definitely use again.
5.00
Excellent

Very good returns policy - buy with confidence.
4.67
Excellent

My daughter needed a race suit within 24 hours and proswimwear delivered on time - lifesaver
5.00
Excellent

Happy with purchase, service and delivery.
4.67
Excellent

Advertised 10 off. Wasn’t clear on purchasing where to enter discount code. Assumed it would be at checkout. Emailed them to ask for a refund but no response. Delivery arrived on time and happy with product but no money off voucher to compensate. Disappointed with customer service.
2.33
Poor

ProSwimwear.co.uk replies: 12/12/2017
Hi, I can confirm your email was received on the 13.11.17 and reply was completed on the same day. I am sorry if this never reached you,I can confirm 10% has been refunded off both suits. Kind Regards Proswimwear Ltd

Good as ordered
5.00
Excellent

Was not delivered on time

but happy with product
4.33
Good

Great prices, good stock just maybe a little more communication regarding dispatch/delivery.
4.33
Good

No problem ordering and quick delivery - thank you. Happy Xmas
5.00
Excellent

From ordering to delivery the service was excellent as were the products - full face snorkel masks.
5.00
Excellent

After three swimming skins I have the right size Deliveries, returns and refunds have been very efficient.
5.00
Excellent

Quick delivery.
4.67
Excellent

Ordered Sunday afternoon with Royal Mail 48, expected items to be dispatched no let than Tuesday, by Wednesday PM still not dispatched and wasn’t going to be until Thursday with arrival possibly on the following Saturday. Ended up cancelling the order and buying elsewhere; very disappointing. They do state the Royal Mail 48 will be processed at the end of the day, but not 4 days later
1.67
Poor

ProSwimwear.co.uk replies: 12/12/2017
Hi, Thank you for leaving a review with us. I do apologies for the delay you encountered with us, I have contacted you directly. Kind Regards, Proswimwear Ltd

Orders a costume with next day delivery on Sunday got to Wednesday still hadent revived it rang and it hadent been posted had to take day off work Friday to wait for it , it came then had to drive to stockport that day as my daughter was racing and waiting on suit , a whole lot of inconvenience on my behalf if it would of come when order was placed and arrived when it said I would .
3.00
Fair

Products as described, pricing good delivery a little slow.
4.67
Excellent

Quick delivery and good descriptions for ordering.
5.00
Excellent

Worn in the swimming pool and so far has kept its shape and colour, and stays secure when swimming.
4.33
Good

Good prices,fast delivery.....highly recommend.
5.00
Excellent

Exceptionally quick delivery on very competitively priced products. Will be shopping here again
5.00
Excellent

Great product and customer service but slow delivery as forgot to post until I chased it up but would order from here again.
4.00
Good

Delivery took much longer than expected considering it was supposed to be Parcelforce 48. The parcel took nearly a week to arrive after I received the email telling me it had been dispatched.
3.33
Fair

Not good. Was not delivered because addressed wrongly not my fault then told I would have to pay more postage to get it redelivered. I refused then they would not refund until the original one was received by them. They are too big a d therefore can afford not to care
1.00
Very Poor

ProSwimwear.co.uk replies: 12/12/2017
Hi, Thank you for leaving a review, I am sorry to hear of your disappointment. It seems the order was placed online,the order was shipped to address provided at check out. I can confirm your refund was completed on the day of receipt. I do apologies for any inconvenience this may have caused you. Kind Regards, Proswimwear Ltd

Very good fast service
5.00
Excellent

Ordered a jaked knee skin suit for my granddaughter aged 12. I loved it , she loved it,her friends loved it, Shopping experience was easy and efficient. Will use pro swimwear again.
5.00
Excellent

The costume arrived quickly and in good order.
5.00
Excellent

My only criticism is of the website, just a bit slow.
5.00
Excellent

Absolutely amazing
5.00
Excellent

Good service though delivery a bit slow.
4.33
Good

Item never arrived despite 3 phone calls.
1.00
Very Poor

ProSwimwear.co.uk replies: 12/12/2017
Hello, It seems your parcel was lost by the postal services, as the order never arrived you were refunded in full. Kind Regards, Proswimwear Ltd

Waited a week for delivery, sent wrong size and even then they tried to say it was the correct size
2.00
Poor

ProSwimwear.co.uk replies: 12/12/2017
Hello, Thank you for leaving a review with us. I have emailed you directly to discuss this further, I can confirm the right sizes were sent. If the items are not suitable you can return them for a full refund. Kind Regards, Proswimwear Ltd

Can't get hold of anyone if you need a refund won't use them again
1.00
Very Poor

ProSwimwear.co.uk replies: 12/12/2017
Hello, I can confirm your items were returned on the 15.11.17 and a refund was completed on the same day. I have contacted you directly to confirm this. Kind Regards, Proswimwear Ltd

Reliable and great goods and service
4.33
Good

Order arrived very quickly and was exactly what I ordered. Will definitely use again.
5.00
Excellent

Still waiting for a refund for fins returned several weeks ago.
3.67
Good

Delivery was prompt and I love the costumes I receiced
5.00
Excellent

ProSwimwear.co.uk customer reviews

ProSwimwear.co.uk

Europe's Largest Competitive Swimwear Store

ProSwimwear.co.uk was certified by Trusted Shops on 26/06/2014.

Established since 2006 ProSwimwear is based in the South West of the UK; they are Europe's largest competitive swimwear shop. They stock a large variety of swimwear and accessories. ProSwimwear's mission is to supply swimmers with the tools they need to achieve their swimming goals and succeed whether you're swimming for fitness, competitively or just for fun! Top Brands. ProSwimwear's customers come from all around the world and have products for all kinds of aquatic sports enthusiasts/professionals. Their customers rely on ProSwimwear to provide the best selection of swimming products at the lowest prices, delivered safely and fast! You'll find a wide range of products from all the big name brands including Speedo, Arena, TYR, FINIS, Jaked and Maru, to name a few. By finding the best new brands and suppliers proSwimwear are always expanding their range. With suppliers globally, they aim to bring together the best range of swimming products, from top brands to up-and-coming names. Competitive/Performance. Their competitive swimwear selection is second-to-none and they pride themselves on having the largest range and stock holding of performance swimwear in Europe. All the latest tech suits, racing goggles and caps from the world's top performance swimwear brands arrive to us before most others.

Contact
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
info@proswimwear.co.uk
ProSwimwear.co.uk

Owner
ProSwimwear Ltd
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
Trade register
United Kingdom 06130898
Authorized representative
Keith Owen
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ProSwimwear.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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