Certificate for ProSwimwear.co.uk

No. X1C5532F7A9A6A0146FCCEECFA18F89F0
 

Approved on
26/06/2014
Valid until
25/06/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ProSwimwear.co.uk



Good

4.46/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,944 Trusted Shops reviews collected in the last 12 months.
In total, ProSwimwear.co.uk has already collected 13,776 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/11/2019
Date of order
22/09/2019
15/11/2019
Returned (tracked postage) my item over 6 weeks ago, and still waiting for a refund. Company does not respond to emails and phone number goes straight to a message.
1.00
Very Poor

Date of publication
14/11/2019
Date of order
26/09/2019
14/11/2019
Didn't have to communicate with Customer service, but delivery was quick and item is as described.
5.00
Excellent

Date of publication
14/11/2019
Date of order
17/09/2019
14/11/2019
Took long time to deliver. Not so worried about that. The problem was the returns. It took ages for them to acknowledge the return and even longer for the refund. I had to ring them in the end to get it. They were nice and processed it, albeit slow again. I would only use them again if they improved their service.
3.00
Fair

Date of publication
10/11/2019
Date of order
18/10/2019
10/11/2019
still waiting refund
1.00
Very Poor

Date of publication
10/11/2019
Date of order
25/09/2019
10/11/2019
still waiting refund
1.00
Very Poor

Date of publication
09/11/2019
Date of order
05/10/2019
09/11/2019
Excellent service
5.00
Excellent

Date of publication
08/11/2019
Date of order
06/10/2019
08/11/2019
Delivery late, however delivery reimbursed sometime later
3.00
Fair

Date of publication
08/11/2019
Date of order
17/09/2019
08/11/2019
Do not buy from this company, I purchased a wetsuit which I then returned as it was too small, only tried it on for size and returned exactly in the same condition as received. Company then said I returned faulty item and refused to refund me my money.
I argued but they were were uncooperative and their customer service and communication is totally subzero.
1.00
Very Poor

Date of publication
07/11/2019
Date of order
07/10/2019
07/11/2019
it took a long time to get to me...probably because I live off shore...but having ordered other items from other sellers, they didn't so long
4.00
Good

Date of publication
06/11/2019
Date of order
07/10/2019
06/11/2019
Thanks
5.00
Excellent

Date of publication
06/11/2019
Date of order
07/10/2019
06/11/2019
Delivery took 10 days when I paid for 1-3 days delivery. Customer services didn't seem to care.
2.33
Poor

Date of publication
06/11/2019
Date of order
13/09/2019
06/11/2019
Been waiting for the money to be put back into my account on returns for over six weeks and still waiting as they took over three weeks to be booked back in and then up to another 28 days before I will actually receive it. Not great
2.33
Poor

Date of publication
06/11/2019
Date of order
07/10/2019
06/11/2019
Terrible customer service
Phone number doesn't work.
Now they can't find my returned item.
Useless i will never use Pro swimwear again.
Im really very upset with the terrible service.
2.00
Poor

Date of publication
06/11/2019
Date of order
07/10/2019
06/11/2019
I always shop from Proswimwear. Great selection and quick delivery
5.00
Excellent

Date of publication
06/11/2019
Date of order
06/10/2019
06/11/2019
Very bad service. Parcel arrived late. Several emails and phone calls not answered. Had to get PayPal to help get a partial refund.
2.00
Poor

Date of publication
06/11/2019
Date of order
06/10/2019
06/11/2019
Thank you
5.00
Excellent

Date of publication
06/11/2019
Date of order
06/10/2019
06/11/2019
Excellent service
5.00
Excellent

Date of publication
05/11/2019
Date of order
05/10/2019
05/11/2019
Great service, fast delivery
5.00
Excellent

Date of publication
05/11/2019
Date of order
06/10/2019
05/11/2019
Brilliant service as always
5.00
Excellent

Date of publication
05/11/2019
Date of order
06/10/2019
05/11/2019
I would give no stars for customer service if I could. Repeatedly returns take many weeks to refund which only happens if you ring to pester and are lucky enough for someone to actually answer the phone I will not buy from Proswimwear again
2.00
Poor

Date of publication
05/11/2019
Date of order
06/10/2019
05/11/2019
Place order to delive
3.67
Good

Date of publication
05/11/2019
Date of order
04/10/2019
05/11/2019
Kid loves it
4.00
Good

Date of publication
05/11/2019
Date of order
05/10/2019
05/11/2019
Excellent service
5.00
Excellent

Date of publication
05/11/2019
Date of order
16/09/2019
05/11/2019
Fast delivery, product is lovely
5.00
Excellent

Date of publication
05/11/2019
Date of order
05/10/2019
05/11/2019
Good
5.00
Excellent

Date of publication
05/11/2019
Date of order
05/10/2019
05/11/2019
Goods arrived expediently and in good condition. Does what it says on the tin
5.00
Excellent

Date of publication
05/11/2019
Date of order
05/10/2019
05/11/2019
I paid for two day delivery as was going on holiday. Ordered Saturday and received on Friday afternoon. Was worried wouldn’t receive in time for holiday. Contacted ProSwimwear to chase up order. Heard nothing back, nothing to reassure me and no apology. I wonder why I paid extra for two day delivery only to receive five business days later. Should have had a refund for delivery. Not good
2.00
Poor

Date of publication
05/11/2019
Date of order
05/10/2019
05/11/2019
Excellent.
5.00
Excellent

Date of publication
05/11/2019
Date of order
05/10/2019
05/11/2019
Returns is awful. Takes over a month to get a refund and all they can say is they’re busy
1.00
Very Poor

Date of publication
05/11/2019
Date of order
04/10/2019
05/11/2019
fast delivery. the fins are a way large for my size, hope they will be good with socks.
4.67
Excellent

Date of publication
04/11/2019
Date of order
05/10/2019
04/11/2019
Never been let down by this exceptional Company
5.00
Excellent

Date of publication
04/11/2019
Date of order
03/10/2019
04/11/2019
Customer service was excellent to make sure the item was eventually delivered
3.67
Good

Date of publication
04/11/2019
Date of order
05/10/2019
04/11/2019
Arrived quickly and was exactly what I wanted
5.00
Excellent

Date of publication
04/11/2019
Date of order
05/10/2019
04/11/2019
Very easy purchase and good quality swimsuits.
5.00
Excellent

Date of publication
04/11/2019
Date of order
30/09/2019
04/11/2019
Can never get through and its taken over a month for a refund
3.67
Good

Date of publication
04/11/2019
Date of order
05/10/2019
04/11/2019
After many unanswered requests over 2 weeks, finally spoke to an agent to be told product was out of stock, then waited 2 weeks for a refund, which never came, ended up raising with PayPal.
1.00
Very Poor

Date of publication
04/11/2019
Date of order
04/10/2019
04/11/2019
It was excellent
Thanks
5.00
Excellent

Date of publication
03/11/2019
Date of order
04/10/2019
03/11/2019
Never had any issues good internet experience
5.00
Excellent

Date of publication
03/11/2019
Date of order
03/10/2019
03/11/2019
Excellent service
5.00
Excellent

Date of publication
03/11/2019
Date of order
04/10/2019
03/11/2019
On time,, good stuff,, good price
5.00
Excellent

ProSwimwear.co.uk customer reviews

ProSwimwear.co.uk

Europe's Largest Competitive Swimwear Store

ProSwimwear.co.uk was certified by Trusted Shops on 26/06/2014.

Established since 2006 ProSwimwear is based in the South West of the UK; they are Europe's largest competitive swimwear shop. They stock a large variety of swimwear and accessories. ProSwimwear's mission is to supply swimmers with the tools they need to achieve their swimming goals and succeed whether you're swimming for fitness, competitively or just for fun! Top Brands. ProSwimwear's customers come from all around the world and have products for all kinds of aquatic sports enthusiasts/professionals. Their customers rely on ProSwimwear to provide the best selection of swimming products at the lowest prices, delivered safely and fast! You'll find a wide range of products from all the big name brands including Speedo, Arena, TYR, FINIS, Jaked and Maru, to name a few. By finding the best new brands and suppliers proSwimwear are always expanding their range. With suppliers globally, they aim to bring together the best range of swimming products, from top brands to up-and-coming names. Competitive/Performance. Their competitive swimwear selection is second-to-none and they pride themselves on having the largest range and stock holding of performance swimwear in Europe. All the latest tech suits, racing goggles and caps from the world's top performance swimwear brands arrive to us before most others.

Contact
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
info@proswimwear.co.uk
ProSwimwear.co.uk
Owner
ProSwimwear Ltd
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
Trade register
United Kingdom 06130898
Authorized representative
Mike Capstick
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ProSwimwear.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.