Certificate for ProSwimwear.co.uk

No. X1C5532F7A9A6A0146FCCEECFA18F89F0
 

Approved on
26/06/2014
Valid until
25/06/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ProSwimwear.co.uk



Excellent

4.71/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,804 Trusted Shops reviews collected in the last 12 months.
In total, ProSwimwear.co.uk has already collected 13,009 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/07/2019
Date of order
20/06/2019
20/07/2019
With both of my grandsons competing swimmers it is essential that I have a reliable supplier who not only have a good range of products but can also be relied upon to deliver in a timely manner.
5.00
Excellent

Date of publication
20/07/2019
Date of order
20/06/2019
20/07/2019
Everything as it should be. Thank you
5.00
Excellent

Date of publication
20/07/2019
Date of order
20/06/2019
20/07/2019
I live in the US and received our order faster from the UK with standard shipping in 6 days - faster than I get things via standard shipping from another state here. Impressed
5.00
Excellent

Date of publication
19/07/2019
Date of order
19/06/2019
19/07/2019
Fine job done
5.00
Excellent

Date of publication
19/07/2019
Date of order
19/06/2019
19/07/2019
Fantastic
5.00
Excellent

Date of publication
19/07/2019
Date of order
14/06/2019
19/07/2019
I have returned items twice in the last few months and both times I have had to chase for the refund to be processed, there has no acknowledgement that items have been received back and if I had not remembered and chased this time I wo der if I woukd ever have got my money back as if had been several weeks
3.00
Fair

Date of publication
19/07/2019
Date of order
17/06/2019
19/07/2019
Ordered up the goggles and swimwear and they were delivered very quickly. Very good values for money on the items I purchased.
5.00
Excellent

Date of publication
19/07/2019
Date of order
15/06/2019
19/07/2019
order unable to fulfilled despite options showing on website. also dared to pass on my email to this company for feedback, without asking my permission
1.00
Very Poor

Date of publication
19/07/2019
Date of order
19/06/2019
19/07/2019
Good price and quick delivery
Recommended
5.00
Excellent

Date of publication
18/07/2019
Date of order
15/06/2019
18/07/2019
Goggles delivered to the wrong address. I had to speak to customer services twice, weeks apart as they clearly forgot to chase up the missing package and put me on hold for ages while they rang up royal mail to locate the package. So I never received the item and had to chase them up to receive a refund.
1.00
Very Poor

Date of publication
18/07/2019
Date of order
19/05/2019
18/07/2019
In my opinion the refunding of money into my account for unwanted goods takes too long
4.33
Good

Date of publication
18/07/2019
Date of order
18/06/2019
18/07/2019
You get what you pay for and they sell good quality products. Not had any problems so not sure what customer service is like.
4.33
Good

Date of publication
18/07/2019
Date of order
16/06/2019
18/07/2019
Costume as described & my daughter loves it- thank you
5.00
Excellent

Date of publication
18/07/2019
Date of order
17/06/2019
18/07/2019
Adidas size bigythan Speedo and Arena
5.00
Excellent

Date of publication
17/07/2019
Date of order
17/06/2019
17/07/2019
It was fabulous
5.00
Excellent

Date of publication
17/07/2019
Date of order
16/06/2019
17/07/2019
I'm sorry to give such a low rating, but I had such problems with my last order. I spent a month waiting for my items and chasing, chasing and chasing customer services for an answer. Eventually the lady who helped me was very good, but the overall impression was that the warehouse and stock system is in chaos.
2.00
Poor

ProSwimwear.co.uk replies: 18/07/2019
Hi, thanks for taking the time to leave your review. I am sorry that the item which you had selected was out of stock. I can see that this was resolved last week and that we did keep you updated regarding your out of stock item. If you have any further problems please call us on 01278 550640. Ceri@ProSwimwear

Date of publication
17/07/2019
Date of order
17/06/2019
17/07/2019
Always quick to deliver our orders and when I have returned an item the refund was issued without delay. I certainly have no problem in recommending this company.
5.00
Excellent

Date of publication
17/07/2019
Date of order
17/06/2019
17/07/2019
Good
1.00
Very Poor

Date of publication
17/07/2019
Date of order
16/06/2019
17/07/2019
We have used Proswimwear many times and the service has always been trouble free. Returns are simple and never an issue.
5.00
Excellent

Date of publication
16/07/2019
Date of order
16/06/2019
16/07/2019
No problems at all
5.00
Excellent

Date of publication
16/07/2019
Date of order
16/06/2019
16/07/2019
Order was not sent out in time as part of it was then discovered to be out of stock which delayed the delivery of the swimsuit. Sizing guide totally wrong and ordered item on their recommendation returned when it did come as two sides too small. No reply from website after phoning and leaving message. What a shame...very poor customer service.
1.00
Very Poor

ProSwimwear.co.uk replies: 18/07/2019
Hi,thank you for your feedback.I can confirm that when your order was placed we contacted you the following morning to advise the item was out of stock.When hearing back from you several days later your requested was actioned ASAP.I am sorry to hear that your item was too small,our Customer Service team will help with sizing based on information provided but this is not a guarantee. Ceri@PSW

Date of publication
16/07/2019
Date of order
16/06/2019
16/07/2019
Fast delivery.
4.67
Excellent

Date of publication
16/07/2019
Date of order
16/06/2019
16/07/2019
Prompt and efficient service. Well packaged goods came as described and when I was told. Exactly what I wanted.
5.00
Excellent

Date of publication
16/07/2019
Date of order
14/06/2019
16/07/2019
Very please with the products, shipping and free returns policy.
5.00
Excellent

Date of publication
15/07/2019
Date of order
15/06/2019
15/07/2019
goods arrived in time were as described all good
5.00
Excellent

Date of publication
15/07/2019
Date of order
14/06/2019
15/07/2019
Great costume. My daughter is very happy with it so I bought her another one and then bought one for my other daughter- both very pleased with them
5.00
Excellent

Date of publication
15/07/2019
Date of order
14/06/2019
15/07/2019
Item arrived quickly and was as described.
5.00
Excellent

Date of publication
15/07/2019
Date of order
15/06/2019
15/07/2019
Fast delivery, Arrived on time as as expected, good quality products. Happy with all items, would use again
5.00
Excellent

Date of publication
15/07/2019
Date of order
14/06/2019
15/07/2019
FREQUENT SWIMMER: True to size with fast delivery these Zoggs knocked seconds off my training swims they look great and feel very comfortable. Can't comment on durability as they feel slightly thinner than my speedo endurance only time will tell. However the Aqualast material seems to be very good.
5.00
Excellent

Date of publication
14/07/2019
Date of order
14/06/2019
14/07/2019
Excellent service as usual
5.00
Excellent

Date of publication
14/07/2019
Date of order
14/06/2019
14/07/2019
Great item, exactly as described.
5.00
Excellent

Date of publication
14/07/2019
Date of order
14/06/2019
14/07/2019
Great goggles, bought for 9 year old.
5.00
Excellent

Date of publication
14/07/2019
Date of order
13/06/2019
14/07/2019
Very efficient, easy and speedy.
5.00
Excellent

Date of publication
13/07/2019
Date of order
13/06/2019
13/07/2019
All very good. Great service
5.00
Excellent

Date of publication
13/07/2019
Date of order
13/06/2019
13/07/2019
Awful customer service.
Worst I have ever experienced
1.00
Very Poor

ProSwimwear.co.uk replies: 18/07/2019
Hi, thank you for your feedback. I am sorry you have not had a good experience with us. I have searched your order and cannot see anything regarding this order further to a request for a refund, which was actioned once received. I will reach out to you directly to discuss further. Ceri@ProSwimwear

Date of publication
13/07/2019
Date of order
12/06/2019
13/07/2019
Great range of products.. What I need, when I want it and at a good price..
5.00
Excellent

Date of publication
13/07/2019
Date of order
13/06/2019
13/07/2019
Quick to deliver, quality goods.
4.00
Good

Date of publication
13/07/2019
Date of order
13/06/2019
13/07/2019
no problems
4.50
Excellent

Date of publication
13/07/2019
Date of order
13/06/2019
13/07/2019
They've got a great selection of products and they offer them at really great prices. I live across the world but there have been no major issues so far with deliveries, just a couple of dented paper box packaging now and then. Definitely would keep buying from them
4.67
Excellent

Date of publication
12/07/2019
Date of order
12/06/2019
12/07/2019
Very reliable.
5.00
Excellent

ProSwimwear.co.uk customer reviews

ProSwimwear.co.uk

Europe's Largest Competitive Swimwear Store

ProSwimwear.co.uk was certified by Trusted Shops on 26/06/2014.

Established since 2006 ProSwimwear is based in the South West of the UK; they are Europe's largest competitive swimwear shop. They stock a large variety of swimwear and accessories. ProSwimwear's mission is to supply swimmers with the tools they need to achieve their swimming goals and succeed whether you're swimming for fitness, competitively or just for fun! Top Brands. ProSwimwear's customers come from all around the world and have products for all kinds of aquatic sports enthusiasts/professionals. Their customers rely on ProSwimwear to provide the best selection of swimming products at the lowest prices, delivered safely and fast! You'll find a wide range of products from all the big name brands including Speedo, Arena, TYR, FINIS, Jaked and Maru, to name a few. By finding the best new brands and suppliers proSwimwear are always expanding their range. With suppliers globally, they aim to bring together the best range of swimming products, from top brands to up-and-coming names. Competitive/Performance. Their competitive swimwear selection is second-to-none and they pride themselves on having the largest range and stock holding of performance swimwear in Europe. All the latest tech suits, racing goggles and caps from the world's top performance swimwear brands arrive to us before most others.

Contact
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
info@proswimwear.co.uk
ProSwimwear.co.uk
Owner
ProSwimwear Ltd
Unit 1, Plum Lane
TA6 5HL Dunwear
United Kingdom
Trade register
United Kingdom 06130898
Authorized representative
Mike Capstick
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ProSwimwear.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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