Certificate for idhdirect.co.uk

No. X172821ADCBFBCF55E0499A76D7BA1911
 

Approved on
27/09/2013
Valid until
26/09/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for idhdirect.co.uk



Excellent

4.88/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 67 Trusted Shops reviews collected in the last 12 months.
In total, idhdirect.co.uk has already collected 322 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
04/09/2019
Date of order
03/09/2019
04/09/2019
great service
4.67
Excellent

Date of publication
11/08/2019
Date of order
07/08/2019
11/08/2019
Lovely helpful people on the phone. Good quality goods. Minor snafu with the delivery arriving a day later than expected, but they were really helpful about sorting that out. Would use them again like a shot.
4.67
Excellent

Date of publication
08/08/2019
Date of order
07/08/2019
08/08/2019
Ordered product online and delivered within the agreed times. Would use again.
4.33
Good

Date of publication
07/08/2019
Date of order
07/08/2019
07/08/2019
Excellent service, sales staff are always helpful
5.00
Excellent

Date of publication
07/08/2019
Date of order
07/08/2019
07/08/2019
Overall experience was seriously let down by extremely poor delivery arrangements.
Delivery was rescheduled 3 times before the product finally arrived. Fortunately our requirement wasn't time critical.
3.33
Fair

idhdirect.co.uk replies: 08/08/2019
Sincere apologies that we let you down on this occasion. The 3rd party courier that we used for your delivery genuinely had a vehicle breakdown which was the original cause of the issue. Very rare occurrence statistically but we appreciate how frustrating it can be. Apologies once again.

Date of publication
07/08/2019
Date of order
07/08/2019
07/08/2019
Never a problem even though I kept changing size of be spoke cage, Delivery no hitches all arrived on time, easy to assemble enough bolts to fit 2 cages..
5.00
Excellent

Date of publication
07/08/2019
Date of order
07/08/2019
07/08/2019
Great service, especially from Sam and Dawn. They were very helpful sending us quotes and amending when requested to do so.
Thank you
5.00
Excellent

Date of publication
07/08/2019
Date of order
07/08/2019
07/08/2019
Great helpful advice, explained what I needed and helpful suggestions given. order process was quick and easy. delivery turned up on a different day than said but wasn't a problem and I picked economy service so fine. would recommend and will be using again.
4.67
Excellent

Date of publication
15/07/2019
Date of order
01/07/2019
15/07/2019
Excellent Communication as well
5.00
Excellent

Date of publication
11/07/2019
Date of order
01/07/2019
11/07/2019
The service at IDH is very good and the product range is good quality for the money.
4.67
Excellent

Date of publication
01/07/2019
Date of order
01/07/2019
01/07/2019
Excellent Service.
5.00
Excellent

Date of publication
01/07/2019
Date of order
01/07/2019
01/07/2019
Excellent service. I would recommend it.
5.00
Excellent

Date of publication
01/07/2019
Date of order
01/07/2019
01/07/2019
GOOD SERVICE ALL ROUND
5.00
Excellent

Date of publication
01/07/2019
Date of order
01/07/2019
01/07/2019
IDH are a great firm to deal with. I had a payment issue where my credit card had to be cancelled and the team just said "Oh, its OK. You are a previous customer so we'll just ship your shelves anyway." It is really nice to get support like that when you have a stressful problem.
5.00
Excellent

Date of publication
01/07/2019
Date of order
01/07/2019
01/07/2019
Excellent service & updated regularly on delivery, would definitely use again, highly recommended
5.00
Excellent

Date of publication
01/07/2019
Date of order
01/07/2019
01/07/2019
Quick delivery and product as described .recommended
5.00
Excellent

Date of publication
05/06/2019
Date of order
03/06/2019
05/06/2019
Fast and efficient service. Friendly team.
5.00
Excellent

Date of publication
03/06/2019
Date of order
03/06/2019
03/06/2019
Quick, efficient and friendly service from order to delivery. I ordered a chrome 6 shelf unit that looked daunting for me to assemble but I was wrong & easily did it on my own. It's a neat and very sturdy unit and doesn't have an industrial garage look to it that I feared. The 3 day delivery window means pay for selected date on ordering for a non business customer.
5.00
Excellent

Date of publication
03/06/2019
Date of order
03/06/2019
03/06/2019
Great advice and service. Not the first time we have bought from IDH, it's not likely to be the last.
5.00
Excellent

Date of publication
03/06/2019
Date of order
03/06/2019
03/06/2019
Arrived earlier than expected. Very happy with my purchase.
5.00
Excellent

Date of publication
03/05/2019
Date of order
01/05/2019
03/05/2019
Sturdy, impressive racking is being used in our utility room to my wife's delight Well packed and prompt delivery.
Great customer service if personal contact (e-mail) is needed. Thoroughly recommend.
5.00
Excellent

Date of publication
03/05/2019
Date of order
01/05/2019
03/05/2019
Small glitch with delivery but the employees who sorted it out were helpful. The shelving itself was as robust and easy to put together as I hoped.
4.67
Excellent

Date of publication
02/05/2019
Date of order
01/05/2019
02/05/2019
Quality goods
5.00
Excellent

Date of publication
02/05/2019
Date of order
01/05/2019
02/05/2019
idhdirect was very flexible to our companys very specific needs. The tailor made product was 100 as we wanted it to be. Great service and great products.
5.00
Excellent

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
Recommended, good service, Quality goods
5.00
Excellent

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
The ordering process, the customer service and the quality of the products were all very good.
5.00
Excellent

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
all went to plan, satisfied customer.
5.00
Excellent

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
Quality product, as described. Delivery prompt and good communication from IDH.
5.00
Excellent

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
I was sent this before delivery and before the goods had been opened so I can only comment on the customer service at the moment.
5.00
Excellent

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
Always happy with the products, service and delivery.
4.33
Good

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
Can't fault the service. the sales team noticed a duplicated order placed by our company and called to ask if this was a duplication or did we require both orders. They were on the ball and I was most impressed.

Chris Ward for Adshead Ratcliffe & Co Ltd
5.00
Excellent

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
The whole of the transaction was perfect.
The support and information from Dawn whom I ordered from was just perfect.
The goods/shelving and delivery was excellent.
5.00
Excellent

Date of publication
01/05/2019
Date of order
01/05/2019
01/05/2019
All fitted on time with very helpful and professional staff.
5.00
Excellent

Date of publication
01/04/2019
Date of order
01/04/2019
01/04/2019
Great from start to finish very friendly advisor and kept me informed of my goods delivery and arrived on that day .
5.00
Excellent

Date of publication
01/04/2019
Date of order
01/04/2019
01/04/2019
Strong substantial racking perfect for my needs in the airing cupboard.
5.00
Excellent

Date of publication
01/04/2019
Date of order
01/04/2019
01/04/2019
The order was taken by Dawn, she was very professional, friendly and gave expert advice in a friendly way.
My goods order and payment was taken over the phone, it was so easy.
I have recommended your company to friends.
5.00
Excellent

Date of publication
05/03/2019
Date of order
05/03/2019
05/03/2019
Excellent product and equally good after sales service
5.00
Excellent

Date of publication
05/03/2019
Date of order
05/03/2019
05/03/2019
Very helpful on the telephone....Very quick delivery....very pleased with the product with easy assembly ...Many thanks
5.00
Excellent

Date of publication
05/03/2019
Date of order
05/03/2019
05/03/2019
Easy to use website, Swift delivery, Excellent.
5.00
Excellent

Date of publication
03/03/2019
Date of order
05/02/2019
03/03/2019
Helpful, personal customer service. Go that extra mile. Very pleased with service
5.00
Excellent

idhdirect.co.uk customer reviews

idhdirect.co.uk

idhdirect.co.uk was certified by Trusted Shops on 27/09/2013.

Contact
Unit 12, Glenmore Business Park, Southmead Close
SN5 7FP SWINDON
United Kingdom
mark@idhdirect.co.uk
idhdirect.co.uk
Owner
IDH Direct LTD
Unit 12, Glenmore Business Park, Southmead Close
SN5 7FP SWINDON
United Kingdom
Trade register
Companies House 07406448
Authorized representative
Ian Holmes
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with idhdirect.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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