Certificate for idhdirect.co.uk

No. X172821ADCBFBCF55E0499A76D7BA1911
 

Approved on
27/09/2013
Valid until
26/09/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for idhdirect.co.uk



Excellent

4.84/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 60 Trusted Shops reviews collected in the last 12 months.
In total, idhdirect.co.uk has already collected 286 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
05/03/2019
Date of order
05/03/2019
05/03/2019
Excellent product and equally good after sales service
5.00
Excellent

Date of publication
05/03/2019
Date of order
05/03/2019
05/03/2019
Very helpful on the telephone....Very quick delivery....very pleased with the product with easy assembly ...Many thanks
5.00
Excellent

Date of publication
05/03/2019
Date of order
05/03/2019
05/03/2019
Easy to use website, Swift delivery, Excellent.
5.00
Excellent

Date of publication
03/03/2019
Date of order
05/02/2019
03/03/2019
Helpful, personal customer service. Go that extra mile. Very pleased with service
5.00
Excellent

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
Our Company have used IDH direct to manufacture individual bespoke a/c unit protection cages which are always delivered on time, and at reasonable cost.
Their customer service is excellent, and we highly recommend this company.
Ross Nissen.
5.00
Excellent

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
Easy to order, delivered on time, goods perfect - thank you I will be ordering again.
5.00
Excellent

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
Good price good service instant invoice
5.00
Excellent

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
Delivered within 24 hours and works really well.
5.00
Excellent

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
Great service
4.33
Good

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
excellent service, thanks
4.67
Excellent

Date of publication
05/02/2019
Date of order
05/02/2019
05/02/2019
Always receive great service when ordering our Troax cages from Gavin Clarke.
5.00
Excellent

Date of publication
09/01/2019
Date of order
03/01/2019
09/01/2019
Excellent customer service
4.67
Excellent

Date of publication
03/01/2019
Date of order
03/01/2019
03/01/2019
Excellent service and great value. Thanks.
5.00
Excellent

Date of publication
03/01/2019
Date of order
03/01/2019
03/01/2019
The team in Swindon were an absolute pleasure to work with. Everything they promised they delivered. If only all our suppliers were this good.
5.00
Excellent

Date of publication
05/12/2018
Date of order
05/12/2018
05/12/2018
Extremely helpful young man who dealt with all my queries rapidly and efficiently.
5.00
Excellent

Date of publication
05/12/2018
Date of order
05/12/2018
05/12/2018
Very helpful staff, giving good advice. Very good delivery time.
4.67
Excellent

Date of publication
05/12/2018
Date of order
05/12/2018
05/12/2018
Good service all round
4.67
Excellent

Date of publication
05/12/2018
Date of order
05/12/2018
05/12/2018
Great communication and customer service. We changed our minds a few times until we had the correct items, IDS could not have been more helpful. The cages have been installed with many compliments on how good they look and improvement to the security
5.00
Excellent

Date of publication
05/12/2018
Date of order
05/12/2018
05/12/2018
Product - as advertised, price - satisfactory, quality - excellent, service - first rate.
5.00
Excellent

Date of publication
05/11/2018
Date of order
05/11/2018
05/11/2018
Fantastic help / communication from Sam with ordering and delivery.
10/10
Highly recommend.
5.00
Excellent

Date of publication
05/11/2018
Date of order
05/11/2018
05/11/2018
great company
5.00
Excellent

Date of publication
05/11/2018
Date of order
05/11/2018
05/11/2018
Exceptional service and quality we shall be using this company again
5.00
Excellent

Date of publication
05/11/2018
Date of order
05/11/2018
05/11/2018
Excellent customer service. Very pleasant company to deal with.
5.00
Excellent

Date of publication
05/11/2018
Date of order
05/11/2018
05/11/2018
good service with a smile
5.00
Excellent

Date of publication
04/10/2018
Date of order
01/10/2018
04/10/2018
Exactly what I asked for , prompt and with a nice friendly email confirmation
5.00
Excellent

Date of publication
03/10/2018
Date of order
01/10/2018
03/10/2018
The total experience of working with idh direct was excellent from start to finish
5.00
Excellent

Date of publication
02/10/2018
Date of order
01/10/2018
02/10/2018
Very speedy delivery and good communications once order was placed. Great product, exactly as displayed on the website.
5.00
Excellent

Date of publication
01/10/2018
Date of order
01/10/2018
01/10/2018
20 pound charged for next day delivery which was too much And now where at the time of ordering did they mention this and also did not say that for the next day delivery you need to order before 11am on the same day.
3.67
Good

idhdirect.co.uk replies: 02/10/2018
Sorry to hear you are disappointed with our service on this occasion. All products that can be shipped quickly are marked with an 'Express Delivery' icon clearly stating the additional charge applied which is to cover the extra charge from our third party couriers. The service is offered as a 48 hr delivery however, if you order pre 11.00, we can often arrange for this to be delivered over night

Date of publication
01/10/2018
Date of order
01/10/2018
01/10/2018
You get what 'it says on the tin' but at a VERY good price. Delivery is prompt too.
5.00
Excellent

Date of publication
01/10/2018
Date of order
01/10/2018
01/10/2018
Excellent customer and delivery services.
5.00
Excellent

Date of publication
01/10/2018
Date of order
01/10/2018
01/10/2018
brilliant service
5.00
Excellent

Date of publication
11/09/2018
Date of order
05/09/2018
11/09/2018
Fabulous customer service and quick delivery, will be ordering again for sure
5.00
Excellent

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Dawn was very helpful with which product to buy. However, we are not a business so it was not helpful to have less than a day's notice of delivery, as our Guide hut is not normally occupied. We were told that the delivery driver was not provided with a phone so could not warn us when he was near. Also, there were no instructions for putting the cage together, just 7 unnamed parts and 6 bolts.
3.00
Fair

idhdirect.co.uk replies: 07/09/2018
Sorry to hear that you are not delighted with the service we provided on this occasion. We try to deliver the materials as soon as we possibly can (which is why the short notice) and use third party couriers so we can't absolutely guarantee that they will have a phone to call you on. We are always here to help with any build problems you have, just give us a call and we'll talk you through it.

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Fantastic customer service, great communication, great products. A pleasure to deal with them.
5.00
Excellent

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
No problems with my order, good quality product and would use them again
5.00
Excellent

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Excellent Customer focus.
5.00
Excellent

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Used this company on a few of our projects now, they have been extremely helpful every step of the way. We have had tight dead lines and they have met all of our demands.
I would have no problems recommending IDH Direct
5.00
Excellent

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Delivery took a little longer than expected, other than that, all good
4.33
Good

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
All products as described of course but the price / discount was the trigger. Would place repeat business.
5.00
Excellent

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
Very pleased with all activity. Thank you
5.00
Excellent

idhdirect.co.uk customer reviews

idhdirect.co.uk

idhdirect.co.uk was certified by Trusted Shops on 27/09/2013.

Contact
Unit 12, Glenmore Business Park, Southmead Close
SN5 7FP SWINDON
United Kingdom
mark@idhdirect.co.uk
idhdirect.co.uk
Owner
IDH Direct LTD
Unit 12, Glenmore Business Park, Southmead Close
SN5 7FP SWINDON
United Kingdom
Trade register
Companies House 07406448
Authorized representative
Ian Holmes
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with idhdirect.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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