Certificate for idhdirect.co.uk

No. X172821ADCBFBCF55E0499A76D7BA1911
 

Approved on
27/09/2013
Valid until
26/09/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for idhdirect.co.uk



Excellent

4.82/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 53 Trusted Shops reviews collected in the last 12 months.
In total, idhdirect.co.uk has already collected 255 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
11/09/2018
Date of order
05/09/2018
11/09/2018
Fabulous customer service and quick delivery, will be ordering again for sure
5.00
Excellent

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Dawn was very helpful with which product to buy. However, we are not a business so it was not helpful to have less than a day's notice of delivery, as our Guide hut is not normally occupied. We were told that the delivery driver was not provided with a phone so could not warn us when he was near. Also, there were no instructions for putting the cage together, just 7 unnamed parts and 6 bolts.
3.00
Fair

idhdirect.co.uk replies: 07/09/2018
Sorry to hear that you are not delighted with the service we provided on this occasion. We try to deliver the materials as soon as we possibly can (which is why the short notice) and use third party couriers so we can't absolutely guarantee that they will have a phone to call you on. We are always here to help with any build problems you have, just give us a call and we'll talk you through it.

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Fantastic customer service, great communication, great products. A pleasure to deal with them.
5.00
Excellent

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
No problems with my order, good quality product and would use them again
5.00
Excellent

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Excellent Customer focus.
5.00
Excellent

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Used this company on a few of our projects now, they have been extremely helpful every step of the way. We have had tight dead lines and they have met all of our demands.
I would have no problems recommending IDH Direct
5.00
Excellent

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
Delivery took a little longer than expected, other than that, all good
4.33
Good

Date of publication
05/09/2018
Date of order
05/09/2018
05/09/2018
All products as described of course but the price / discount was the trigger. Would place repeat business.
5.00
Excellent

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
Very pleased with all activity. Thank you
5.00
Excellent

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
very satisfactory.
5.00
Excellent

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
Very happy with service from initial quote through to delivery of bespoke items ordered. Keep up the good work.
Ross - Nissen A/C Services LTD.
5.00
Excellent

Date of publication
08/08/2018
Date of order
08/08/2018
08/08/2018
delivered quick with everything required to install
5.00
Excellent

Date of publication
06/07/2018
Date of order
02/07/2018
06/07/2018
Sorry but delivery company let us down, we had to chase up delivery after two days otherwise cannot fault the staff or product.
4.00
Good

Date of publication
05/07/2018
Date of order
02/07/2018
05/07/2018
The IDH team were happy to offer advice on the heavy shelving I had selected. It was well packaged and arrived very promptly. Thank you
5.00
Excellent

Date of publication
03/07/2018
Date of order
02/07/2018
03/07/2018
The process was seamless from start to finish, I have used them in the past and will continue to use them again
5.00
Excellent

Date of publication
03/07/2018
Date of order
02/07/2018
03/07/2018
Fast efficient, please with the goods thank you
5.00
Excellent

Date of publication
02/07/2018
Date of order
02/07/2018
02/07/2018
Very helpful.good communication with delivery times etc.will be using again.
5.00
Excellent

Date of publication
02/07/2018
Date of order
02/07/2018
02/07/2018
Very helpful, very prompt with replies and all round good service and product.
5.00
Excellent

Date of publication
04/06/2018
Date of order
04/06/2018
04/06/2018
Customer service was excellent, friendly and efficient. I gave 4 stars for delivery as my order was delivered in two packages at different times on the same day and I was not informed about this. However it arrived in good condition. I would not hesitate to buy again from this company or recommend them.
4.67
Excellent

Date of publication
04/06/2018
Date of order
04/06/2018
04/06/2018
as described, good quality product
4.33
Good

Date of publication
04/06/2018
Date of order
04/06/2018
04/06/2018
Great service, they even rang me to make sure I got the order right, fast shipping and product just as expected, thank you ids
5.00
Excellent

Date of publication
04/06/2018
Date of order
04/06/2018
04/06/2018
My second order of industrial racking and I would use again. Product is impeccable, customer service when making the order was also great. My only area of criticism is that I did not receive a single update on when delivery would be
4.67
Excellent

Date of publication
01/05/2018
Date of order
01/05/2018
01/05/2018
Excellent service Goods arrived early
5.00
Excellent

Date of publication
01/05/2018
Date of order
01/05/2018
01/05/2018
Very helpfull
5.00
Excellent

Date of publication
20/04/2018
Date of order
04/04/2018
20/04/2018
Superb from start to finish. Highly recommended.
5.00
Excellent

Date of publication
15/04/2018
Date of order
04/04/2018
15/04/2018
Very helpful
4.33
Good

Date of publication
07/04/2018
Date of order
04/04/2018
07/04/2018
I continue to come back to shop with idhdirect. The products I purchase from them are wonderful. The customer service personal and professional. The only gripe I have is that it's not possible to get online tracking of delivery, meaning I have to wait in for longer than I'd wish for delivery. However, even with this small niggle, I keep returning to them time after time after time.
4.33
Good

Date of publication
05/04/2018
Date of order
04/04/2018
05/04/2018
very good service
stock items
handled in a professional manor
fully recommend
5.00
Excellent

Date of publication
05/04/2018
Date of order
04/04/2018
05/04/2018
Excellent
5.00
Excellent

Date of publication
15/03/2018
Date of order
06/03/2018
15/03/2018
Dawn, who helped me order my goods by phone , should receive a rise.She couldn't have been more attentive and explained everything so well. She was also extremely patient. Well done that girl. It was only a small order, but she managed to make me feel that she had all the time in the world for my ridiculous queries. I shall shortly be placing a repeat order. Please make sure that she is shown this
5.00
Excellent

Date of publication
07/03/2018
Date of order
06/03/2018
07/03/2018
I have used this company over the last few years to provide products for our historic building lighting projects.
They have done everything we asked for. Would certainly recommend them.
5.00
Excellent

Date of publication
07/03/2018
Date of order
06/03/2018
07/03/2018
Product was as described and arrived as promised. Slight damage to plastic end caps in transit,
4.67
Excellent

Date of publication
07/03/2018
Date of order
06/03/2018
07/03/2018
idhdirect were a very professional from start to finish. Their prices were very competitive and ordering was easy via the website. Email updates from the Company let me know exactly where my order was up to and delivery arrived as promised. An excellent company to deal with and I would not hesitate in recommending them.
5.00
Excellent

Date of publication
06/03/2018
Date of order
06/03/2018
06/03/2018
excellent service particularly offering a cutting service on wire rack poles
5.00
Excellent

Date of publication
06/03/2018
Date of order
06/03/2018
06/03/2018
delivery and service great
5.00
Excellent

Date of publication
06/03/2018
Date of order
06/03/2018
06/03/2018
Dealt with a very customer friendly sales person. Would use again.
4.67
Excellent

Date of publication
02/02/2018
Date of order
01/02/2018
02/02/2018
ONLY REASON I DIDN'T GIVE 5 STARS FOR DELIVERY IS BECAUSE THE COURIER THEY USE IS A RIP OFF WHEN SHIPPING TO ISLANDS. I ARRANGED MY OWN COURIER FROM UK TO ISLAND £100 CHEAPER.
SHELVES ARE GREAT AND THEIR PEOPLE VERY HELPFUL.
4.33
Good

Date of publication
02/02/2018
Date of order
01/02/2018
02/02/2018
Quick and efficient, highly recommended
5.00
Excellent

Date of publication
01/02/2018
Date of order
01/02/2018
01/02/2018
We ordered a new Eko Fit shelving system from these guys. An excellent product, coupled by prompt, friendly and efficient service from the IDH Direct team - what more could you want
5.00
Excellent

Date of publication
01/02/2018
Date of order
01/02/2018
01/02/2018
Delivered to me on day was told it would be no damage a reliable product thank you.
5.00
Excellent

idhdirect.co.uk customer reviews

idhdirect.co.uk

idhdirect.co.uk was certified by Trusted Shops on 27/09/2013.

Contact
Unit 12, Glenmore Business Park, Southmead Close
SN5 7FP SWINDON
United Kingdom
mark@idhdirect.co.uk
idhdirect.co.uk
Owner
IDH Direct LTD
Unit 12, Glenmore Business Park, Southmead Close
SN5 7FP SWINDON
United Kingdom
Trade register
Companies House 07406448
Authorized representative
Ian Holmes
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with idhdirect.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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