idhdirect.co.uk

idhdirect.co.uk

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Description
idhdirect.co.uk
Contact
IDH Direct LTD
Unit 12, Glenmore Business Park, Southmead Close
SN5 7FPSWINDON
United Kingdom
Trade register
Companies House 07406448
Authorised representative
Ian Holmes

Reviews for idhdirect.co.uk

4.87 / 5.00
Excellent
How is the rating calculated?

62 reviews in the last 12 months

90 %
8 %
2 %
2 stars
0 %
1 star
0 %
337 total reviews

What other customers say about their experience with idhdirect.co.uk

Sort order Latest first 
1 week ago
Goods arrived on time and in good condition. Products were good quality.
 
 Verified review|
Sam & the rest of the team are fantastic helpful what more could you ask for.
 
 Verified review|
1 week ago
It’s a shame I can only give 5 stars for customer service - they are so much better than that
 
 Verified review|
Ordered and delivered on time Product is easy to assemble Strong and looks good
 
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1 month ago
Delivered a day earlier than expected, much appreciated.
 
 Verified review|
excellent response over short order period
 
 Verified review|
Happy with goods and service received.
 
 Verified review|
1 month ago
Friendly and efficient service. Good communication. Shelves exactly as described, very pleased with them. Only slight issue was the parcels arrived really quite wet.
 
 Verified review|
Absolutely excellent service from Sam Baker. Can't fault at all - I thought she was the owner the way she passionately spoke to me and also in her emails communications. Would highly recommend IDH.
 
 Verified review|
Cant fault product or delivery, a little of confusion from the sales office when I enquired about delivery, they advised a week and we received it that day.
 
 Verified review|
Excellent experience with idhdirect from first contact through ordering and delivery. Sam and Dawn were very helpful. I would definitely recommend idhdirect
 
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2 months ago
Fast shipping and friendly service
 
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2 months ago
unfortunatly the goods were damaged on delivery but this was soon sorted out
 
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2 months ago
Excellent product and good website. Question answered promptly. Delivery pallet left outside gate without warning a day early
 
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2 months ago
Great smooth experience, efficient and good communication
 
 Verified review|
4 months ago
great service
 
 Verified review|
Lovely helpful people on the phone. Good quality goods. Minor snafu with the delivery arriving a day later than expected, but they were really helpful about sorting that out. Would use them again like a shot.
 
 Verified review|
5 months ago
Overall experience was seriously let down by extremely poor delivery arrangements. Delivery was rescheduled 3 times before the product finally arrived. Fortunately our requirement wasn't time critical.
 
 Verified review|
 Answer by idhdirect.co.uk
5 months ago
Sincere apologies that we let you down on this occasion. The 3rd party courier that we used for your delivery genuinely had a vehicle breakdown which was the original cause of the issue. Very rare occurrence statistically but we appreciate how frustrating it can be. Apologies once again.
5 months ago
Ordered product online and delivered within the agreed times. Would use again.
 
 Verified review|
Great helpful advice, explained what I needed and helpful suggestions given. order process was quick and easy. delivery turned up on a different day than said but wasn't a problem and I picked economy service so fine. would recommend and will be using again.
 
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