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Top positive review
15 Apr 2024
Verified review
I have taken pictures every week and I am absolutely thrilled to bits defiantly 10/10 .. use it frequently and follow the simple and easy guide and you will be rewarded ..
What a bad experience I’ve had with beautifly. The order arrived not well packed. The product look good but not to satisfaction. I requested to return and the personnel responding were very unprofessional. They were very reluctant to provide a return label and were insisting that I keep the product while they would provide me with a new 3 pins plug and which the product I ordered only had 2 pins. They took a very long time to provide the return label, they were very unprofessional. They dragged the whole return process from December to February just to receive the return label. At the end they offered an apology with served made no difference for me considering the experience I’ve had dealing with Beautifly.
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Reviews for beautifly.co.uk
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30 Apr 2023
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Answer by beautifly.co.uk
4 Jul 2023
We are really sorry that we didn't fully meet your expectations. Please contact us directly so we can find a way to make it up for you
3 Sept 2023
Verified review
A month battle
Never received the product.
After couple weeks of communication, mostly on my end. I had to involve small claim mediator, DPD, and others. Company has a different name when contacted DPD service, to resolve yhe matter, so nothing matches, therefore it was hard to get through to anyone. In the end of a long 1 month battle, money was refunded. There is no physical store, the warehouse is god knows where.
Need to do better, or else future endeavour will be ceased.
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Answer by beautifly.co.uk
28 Sept 2023
We did everything possible to assist you throughout the process. The delays were mainly due to communication issues with the courier company (DPD), and our warehouse representative reached out to them, which is why there was a different company name involved. It was ultimately DPD's fault for losing your package. We made every effort to resolve the matter and promptly issued a refund when it couldn't be resolved. We apologize for any inconvenience and appreciate your patience.
27 Nov 2023
Verified review
Please be mindful when ordering anything from there. The „14 days to return an item- no questions asked “ it’s a lie. Item must be unused. There isn’t that information stated clearly on the website. I ended up with crap devices which are dangerous for the skin, company doesn’t care.
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29 Jul 2023
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My massager came used n did not even worked. Very disappointed. Contacted customer service but it was taking ages to get reply. After 2 months I got my refund.
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Answer by beautifly.co.uk
28 Sept 2023
We are sorry sorry to hear about your experience. All our devices sent to customers are brand new and factory-sealed, so it's not possible that you received a used and non-functional unit. We apologize for any inconvenience you faced, and it's concerning that there were delays in our customer service response. We typically respond promptly to emails, so it's possible that there might have been an issue with email delivery. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.
8 Jun 2023
Verified review
Horrible experience with the seller! Not recommending
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Answer by beautifly.co.uk
28 Sept 2023
We apologize for any negative experience you may have had with our service. We are committed to providing the best possible customer experience, and it's concerning to hear that we couldn't meet your expectations. We tried to reach you directly to hear about your concern more but contact wasn't possible. If you have any questions, we are here to help
3 Aug 2023
Verified review
AVOID AVOID AVOID
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Answer by beautifly.co.uk
28 Sept 2023
Unfortunately, we were unable to contact the customer, and we are unsure of the reasons behind such a review
31 Aug 2023
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Answer by beautifly.co.uk
5 Sept 2023
Unfortunately we couldn't contact the customer so we don't know what the reason for such an opinion
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