Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
3 Jun 2023
Verified review
Shipping was FAST, and I received the feeder much faster than I expected, which was awesome. The only thing I don't like about the feeder connect as opposed to the old feeder version is that it doesn't have the switch on the bottom to change the speed with which the feeder closes. I shouldn't have to buy the hub and use an app to get functionality that was on the old version using a switch. Thankfully, it hasn't been an issue with these cats, or I would have had to return it to get the old version. I wish the site would have been clear that there was that missing functionality.
Improve your customer service. It's VERY difficult to even speak to a person. I am a pet door vendor and my password didn't work and NOTHING I did got me the answers I needed.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Reviews for SureFlap US
Filter
Rating
Sort by
Relevance
30 May 2023
Verified review
Products function as described. They appear to be well constructed.
Report review
12 Aug 2023
Verified review
Great products, great product support.
Report review
12 Oct 2023
Verified review
Lightning-fast shipping
Report review
11 Sept 2023
Verified review
Report review
12 Dec 2023
Verified review
Report review
25 Jun 2023
Verified review
Report review
15 Jul 2023
Verified review
Improve your customer service. It's VERY difficult to even speak to a person. I am a pet door vendor and my password didn't work and NOTHING I did got me the answers I needed.
Report review
1 Oct 2023
Verified review
Failed pet bowl and terrible customer service
I bought the sealed pet bowl and it failed within a month. I contacted customer and they were extremely slow to provide a solution. After 3 or so months in contact with them, I am waiting for my refund.
Report review
13 Oct 2023
Verified review
Poor customer service
Sometime between prior purchase a couple of years ago, SureFlap changed my account country from US to UK, and I couldn't change it back so that new order could get shipped to US address. Had to create a new account with US address to place order. Took multiple calls to SureFlap, and SureFlap made a promise to call me back at a given time. No SureFlap call back until 4.5 hours after promised time. SureFlap finally fixed their issue and changed account country back.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.