SureFlap US- Logo - reviews

SureFlap US
Reviews:

29 reviews in the last 12 months438 total reviews  

4.59
Excellent
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Top positive review

3 Jun 2023
 Verified review
Shipping was FAST, and I received the feeder much faster than I expected, which was awesome. The only thing I don't like about the feeder connect as opposed to the old feeder version is that it doesn't have the switch on the bottom to change the speed with which the feeder closes. I shouldn't have to buy the hub and use an app to get functionality that was on the old version using a switch. Thankfully, it hasn't been an issue with these cats, or I would have had to return it to get the old version. I wish the site would have been clear that there was that missing functionality.

Top negative review

15 Jul 2023
 Verified review
Improve your customer service. It's VERY difficult to even speak to a person. I am a pet door vendor and my password didn't work and NOTHING I did got me the answers I needed.
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Reviews for SureFlap US

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30 May 2023
 Verified review
Products function as described. They appear to be well constructed.
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12 Aug 2023
 Verified review
Great products, great product support.
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12 Oct 2023
 Verified review
Lightning-fast shipping
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11 Sept 2023
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12 Dec 2023
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25 Jun 2023
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15 Jul 2023
 Verified review
Improve your customer service. It's VERY difficult to even speak to a person. I am a pet door vendor and my password didn't work and NOTHING I did got me the answers I needed.
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1 Oct 2023
 Verified review

Failed pet bowl and terrible customer service

I bought the sealed pet bowl and it failed within a month. I contacted customer and they were extremely slow to provide a solution. After 3 or so months in contact with them, I am waiting for my refund.
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13 Oct 2023
 Verified review

Poor customer service

Sometime between prior purchase a couple of years ago, SureFlap changed my account country from US to UK, and I couldn't change it back so that new order could get shipped to US address. Had to create a new account with US address to place order. Took multiple calls to SureFlap, and SureFlap made a promise to call me back at a given time. No SureFlap call back until 4.5 hours after promised time. SureFlap finally fixed their issue and changed account country back.
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