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SureFlap USReviews

: 359Excellent

4.74

Reviews for SureFlap US

35 verified reviews in the last 12 months

359 total reviews
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the most relevant positive review


3 months ago
I have bought two micro chip feeders in the past from a third party vendor. One of which stopped working and the third party vendor said I no longer had a warranty after a little bit over a year and that I would have to buy a new one. I contacted the company directly and someone was able to help me reboot it and also informed me that I in fact had a 3 year warranty. I also at a later date wanted to buy additional mats/bowls for my cats. The item in question was out of stock and when it came back into stock there was a discount code. I had issues with 3D authentication with my bank. When I was able to get that solved (I wasn't able to do it right away) the sale was over and the person who helped me with the 3D authentication info was able to give me a discount code. She was very helpful and friendly.
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3 days ago
I have had a horrible experience with my Sure Pet Care products. I ordered two feeder connects and a hub. So far, it hasn't been two weeks and one feeder and the hub isnt working properly. I could deal with it if they had even mediocre customer service, but their customer service has been down right terrible. The absolute worst that I've ever experienced. I call the customer service number and no one EVER answers. I called for nearly three hours straight one day without an answer. No hold either. It would just ring and then go to a nondescript voicemail. No greeting or name to the voicemail. I've left many messages, which were NEVER returned. Please see my complaint to the BBB. It's still in process, but I'm beyond frustrated that I only have 30 days to try the products, whether they are working or not, per their US customer service. UK customer service says the 30 day trial period is flexible if you dont have working products, but they have yet to put that in writing to me! I literally looked into getting a long distance calling plan to try the UK customer service because the US cust service is HORRIBLE. I even cried to the UK cust service about it, I was so overwhelmed. Regardless, I purchased three products and two aren't working and I still dont have a resolution weeks later.
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Reviews for SureFlap US

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 Verified review
1 month ago
A great way to ensure that the right pets get the right food.
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11 days ago
You were helpful and patient. Thanks
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8 days ago
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15 days ago
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3 days ago
I have had a horrible experience with my Sure Pet Care products. I ordered two feeder connects and a hub. So far, it hasn't been two weeks and one feeder and the hub isnt working properly. I could deal with it if they had even mediocre customer service, but their customer service has been down right terrible. The absolute worst that I've ever experienced. I call the customer service number and no one EVER answers. I called for nearly three hours straight one day without an answer. No hold either. It would just ring and then go to a nondescript voicemail. No greeting or name to the voicemail. I've left many messages, which were NEVER returned. Please see my complaint to the BBB. It's still in process, but I'm beyond frustrated that I only have 30 days to try the products, whether they are working or not, per their US customer service. UK customer service says the 30 day trial period is flexible if you dont have working products, but they have yet to put that in writing to me! I literally looked into getting a long distance calling plan to try the UK customer service because the US cust service is HORRIBLE. I even cried to the UK cust service about it, I was so overwhelmed. Regardless, I purchased three products and two aren't working and I still dont have a resolution weeks later.
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 Verified review
2 months ago
This door works great. I have used other microchip doors and this one definitely out does the rest. It will wait for my cat instead of reading then stopping if the cat does not go through immediately.
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2 months ago 
Navigating the website and placing the order was super easy, and quick shipping!
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1 month ago
This rating about their website. Unable to register product.
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3 months ago
I have bought two micro chip feeders in the past from a third party vendor. One of which stopped working and the third party vendor said I no longer had a warranty after a little bit over a year and that I would have to buy a new one. I contacted the company directly and someone was able to help me reboot it and also informed me that I in fact had a 3 year warranty. I also at a later date wanted to buy additional mats/bowls for my cats. The item in question was out of stock and when it came back into stock there was a discount code. I had issues with 3D authentication with my bank. When I was able to get that solved (I wasn't able to do it right away) the sale was over and the person who helped me with the 3D authentication info was able to give me a discount code. She was very helpful and friendly.
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 Verified review
3 months ago
Fantastic dual scan pet flap has provided our cat a safety option to come and go from the house without the need for a human to open the door. The microchip reader is amazing and prevents other cats coming inside the house. The door is paired to an app where we can control the access in/out or locked entirely. I am getting a full 8 hours of sleep thanks to this. The cat had never had a petdoor and learnt how to use it in under 24 hours. This is installed through a 1 foot think wall and creates a ‘tunnel’ very happy with this purchase. It was simple to install myself.
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3 months ago
We finally got our third sureflap feeder. The cats hardly try to steal from each other anymore. We have one on an rx food but he will still want the others' food. This was the final solution and a good one.
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3 months ago
Quality is very good ,and good instructions
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3 months ago
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4 months ago
Easy setup, and the "training" option to let the pet adjust to the feeder is awesome. Both of our cats adjusted in just a couple of days.
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4 months ago 
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9 months ago
Great products and customer service. However, a Dual Scan Pet Door is very much needed since the Dual Scan Cat Door is so small. Many of the cats who have lived with us through the years were too large for the cat door.
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7 months ago
I like an idea to have a personal bowls for each pet. This Feeder looks nice. I like that it opens only for particular pet, that could help (but unfortunately not always) when you need to feed pets with different food. But this Feeders have some cons too: -this feeder is not tall enough for a Maine coon cat; - not possible to buy a metal/ceramic double bowls; - super expensive; - when I switched on some sort of "Intruder mode", I started have problems with the accuracy of consumed food weighing. Only factory reset helped.
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11 months ago
It is really nice to be able to track my dog’s activity during the day! She’s super lazy a lot of the time, so it is nice to have the actual data to push us to push her. It’s easy to just let her be lazy when she wants, but the Animo gives as the motivation to not fall into her trap.
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1 year ago
Recognizing one particular cat by his microchip works excellent. It’s opened when he get to near the feeder. I have a different kind of feeder which doesn’t work like this and it requires for cats to wear a tag and one of my cats hates to wear it.
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7 months ago
I believe that if the top halo was higher and possibly more erect, that the product would work much better. Cats are suspicious creatures and for them to put their head through such a low arch causes quite a few to back away from the feeder.
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