SureFlap USReviews:
29 reviews in the last 12 months438 total reviews
Excellent
Top positive review
3 Jun 2023
Verified review
Shipping was FAST, and I received the feeder much faster than I expected, which was awesome. The only thing I don't like about the feeder connect as opposed to the old feeder version is that it doesn't have the switch on the bottom to change the speed with which the feeder closes. I shouldn't have to buy the hub and use an app to get functionality that was on the old version using a switch. Thankfully, it hasn't been an issue with these cats, or I would have had to return it to get the old version. I wish the site would have been clear that there was that missing functionality.
Read more
Top negative review
15 Jul 2023
Verified review
Improve your customer service. It's VERY difficult to even speak to a person. I am a pet door vendor and my password didn't work and NOTHING I did got me the answers I needed.
Read more
Reviews for SureFlap US
14 Jan 2024
Verified review
If you are willing to be patient with your kitty learning this is the best thing ever invented. It keeps eating from each other bowl at a minimum.training was easy. Just took a couple weeks I have 4 cats.
Report review
6 May 2023
Verified review
The microchip feeder is nearly perfect. The only issue is the feeder comes with plastic bowls, which for some cats will cause acne. It's the plastic, not the cleanliness of the bowls. They should come with stainless steel bowls. They have stainless steel bowls, but you have to buy them separately. One of their main focuses is pet health, but they're failing with the plastic bowls.
Report review
11 Jul 2023
Verified review
The battery compartment on one side is very difficult to keep closed. It wants to pop back open. Overall the product is what I expected. I did not anticipate how afraid my cat would be once we started the training mode. This will be a slow process for us. My daughter has 3 of these feeders and loves them.
Report review
30 Aug 2023
Verified review
The sound in Step 1 training still scares my cat wish it plugged in. No way to tell battery level. Hoop too low; my tiny 7# cat barely fits. Wish you supported mesh networks.
Report review