Review summary
Many customers praise the product quality, describing their purchases as excellent and as-advertised. The pricing is often highlighted as competitive or offering good value, contributing positively to overall satisfaction. Several reviewers also commend helpful and effective customer service, as well as quick responses in communication. Some customers appreciate the fast and efficient delivery times. However, there are also reports of significant delivery delays and missed expectations. Communication can be inconsistent, with some customers experiencing a lack of updates or unresponsiveness. While some customer service interactions are positive, others find the support poor or non-existent. Additionally, issues such as missing items, backorders, and the need for refunds are mentioned, with mixed outcomes in terms of resolution.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsUK Prepping Shop
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Verified
I'm happy
I see there are some mixed reviews, but you member know if these are fake or rivals and the same goes for positive reviews too, I guess.
However, I was pleased with the price of my Jag 1, best I could find on the Internet at £80 and there was 10% off in July, so I bought an extra string to get it over the £75 free postage threshold. Delivery was a bit slow, order placed on 17th July and it arrived on 31st. But I have to say that whenever I sent an email it was always responded to in a very timely manner, so I can't moan too much about that.
This was my first purchase from UK Prepping Shop and having had a positive experience overall will no doubt lead to other purchases.
Verified
Was initially confused as one item arrived first on its own. I didn’t realise that certain items are despatched from one warehouse and others from another. Remaining items arrived after the weekend and I am very happy with the service. Don’t panic if all your stuff doesn’t come in one go as I did, customer support was spot on. Would gladly buy from them again.
Verified
Could not have been more helpful!
Had a bit of a mix up with the order but Justin could not have been more helpful or responsive. He sorted us out really quickly and we were really happy with his level of service. It’s how someone deals with an issue when something goes wrong that really highlights whether you are dealing with a caring company and we could not fault the service.
Verified
Items sold for below average price and items are genuine as advertised! I think these guys are very busy so some items may take a little while to get delivered but coms were good and they are a genuine mom and pop company I’d buy from them again to support small businesses
Verified
happy with items .
the goods delivered securely and well packed and received tracking and invoice when sent out..
I would have liked communication on items being out of stock and when expected instead of excepting my order then having to chase up my order ,
Verified
Great product
I'm very pleased with my solar/wind radio.
(Unfortunately there was a long delay on delivery because of supply/demand which I felt customer service coukd have been more proactive in letting me know(
Verified
All efficient, but could do better with informing customer of likely delivery date. There was no communication following order and the item was not sent for a week or so.
Verified
Great service
I,ve used ukprepping shop many times now and will continue to do so. Queries are answered quickly and they provide a great service. Thanks👍
Verified
On backorder
I didn't realise it was on backorder. Communication wasn't the best, no updates at all. Recieved in good order, I would use again.
Verified
The site was unclear about what id was required and the response when I asked was slow. The product was good though.
Verified
Great service fast and efficient products are always good quality. Bought basha poles they’re great
Verified
Great service, great communication, great product!
Will be recommending and using again
5 *****
Verified
Very happy with quick delivery and quality of ongoing useful product, thanks
Verified
Easy shopping experience, great communication all you need for shopping online.
Verified
Decent prices, slow to process orders
Decent prices, very slow to process orders though, communication is limited
Verified
Excellent product and Amazing Customer Service 10 out of 10
Verified
everything was as described, well packed, arrived safe and on time
Verified
Competitive pricing and a speedy delivery
Verified
Was very busy but I got my purchase in an reasonable time
Verified
Delivered quickly. Amazing piece of kit. Very happy
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