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Top positive review
7 Jun 2023
Verified review
The height of my tank read 25cm. I had 28cm space so 25cm would have been ideal. However, bit misleading, the height is 31cm in total. Wish the write-up had stayed that. My tank isn't where I wanted it to go, however, I'm very pleased with the quality, the day/night light is fantastic, night light sends my fish to sleep. The filter is really quiet, a nice, relaxing background sound. The lid is good, the little lift up part for easy feeding. My Brother took the heater as he keeps tropical, so yep, very happy. Speedy delivery, well packaged.
I purchased a filter that did not work, this was not the 1st filter of this kind I had purchased from Pro Shrimp, so I knew how to use it, however, when switched on nothing happened, tried 3 different outlets (then plugged in my phone to each to ensure the outlets were working) and tried the filter 5 times and nothing. I returned the filter at my own expense and was told it worked fine, they tried it without the filter cartridge, so who knows if the cartridge was faulty and rendered the product dead, I dont know, but it took a few emails in order to get a refund, I also purcased bio granules for this filter and returned them as they were useless without the filter but a refund was never mentioned for these or my postage cost back, despite sending proof of cost. I am out of pocket for £30 and will only get £19.99 back. Not the best experience with this company.
Hopeless. Was a regular customer they send you inferior goods then don’t respond to emails. Avoid
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4 Mar 2024
Verified review
Bigger bogwood and more plants
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9 Feb 2024
Verified review
Most were perfect just 2 of the plants had came loose out there pots in transit and were bashed about planted them but never recovered apart from that every uther plant was perfect
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5 Feb 2024
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Prompt delivery and well packed plants. 4 star because 1-2 grow plants failed. Tried to split and replant but had no success. The rest of the plants are good.
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29 Jan 2024
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Clear description of products, excellent plants, well-packaged and sent very quickly.
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11 Feb 2024
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Item was damaged when it arrived. Emailed them got no response
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7 Jun 2023
Verified review
The height of my tank read 25cm. I had 28cm space so 25cm would have been ideal. However, bit misleading, the height is 31cm in total. Wish the write-up had stayed that. My tank isn't where I wanted it to go, however, I'm very pleased with the quality, the day/night light is fantastic, night light sends my fish to sleep. The filter is really quiet, a nice, relaxing background sound. The lid is good, the little lift up part for easy feeding. My Brother took the heater as he keeps tropical, so yep, very happy. Speedy delivery, well packaged.
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17 Oct 2023
Verified review
Quality products.
Great prices
Very good delivery deal.
Wide & diverse range of products.
Excellent shrimp & snails
Do better - customer advice - I have emailed various questions for advice on products you sell. Example shrimps. But never had any feedback. Whereas I have received excellent advice from alternative online companies I've used. But I am otherwise very pleased with Pro-shrimp.
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11 Sept 2023
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Charge for delivery but too slow!
Unfortunately, in this age of superb delivery from Amazon, like next day and generally free, a lot of these online companies are just not up to matching that sort of service. My belief is that if companies charge for delivery, it had better be good but unfortunately most companies, Pro-Shrimp don't live up to that standard. Delivery is too slow.
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10 Jul 2023
Verified review
Good and Bad…
This was my first time using ProShrimp, and I bought 3 motherplants.
2 were fantastic, but the third was very tired, didn’t have many leaves, and had been seemingly damaged in transit, as one of the leaves was snapped off.
Would I use them again?
Yes, I probably would, but wouldn’t let it slide if I got a below-average plant next time.
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2 Jan 2024
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good service, but only drawback phone queries do not get answered you are advised to use web site which does not cover the item you wish to talk about. that said the delivery is good. cant comment on staff as the phone does not get answered
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28 Aug 2023
Verified review
always good healthy plants and the wide range provides plenty of choice.
Delivery is usually quick,and well packed.
The trouble is the post office parcel can sometimes be delayed so it is good that the parcel is so well packed.
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31 Dec 2023
Verified review
Ordered some aquarium plants. Great products however packaging had broken on one out of four sealed containers as they stacked on top of each other. I've planted them and time will tell
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7 Jul 2023
Verified review
Nice range of products
Nice wide range of products at good prices and fast delivery but I would not recommend getting live plants from here as one of the plants that I got was delivered half dead.
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23 Jun 2023
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Quick turn around and price. Could have been in slightly better condition on arrival. But have had very little melt back so the fish are pleased .
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